Chipotle, why can't I quit you? Is it because you have ridiculously sumptuous burritos? Maybe. Is it because my kids can't get enough of your quesadillas and cilantro-lime rice? Possibly. Is it because I can get a fantastic, gut-bomb meal that takes me to a higher plane? Sure, why not. The truth is, there is a reason why the Chipotle chain has exploded in the past decade. The food is fresh, delicious and plentiful. First timers, go for the following combination: chicken burrito, black beans, rice, hot sauce (is there any other kind?) with plenty of cheese and lettuce (adding lettuce makes it healthy right?). The kids meals come with a darling little bag of chips and there are lots of psuedo-healthy drinks like Izze soda. My only complaint is they try to push their healthy image a little too hard considering a fully loaded burrito is pushing 1200 calories. But they are some of the best tasting calories you can get from a fast food joint. The people at this Shakopee location are generally pretty awesome. If I had a terminal illness I would eat here every single day. read more

If I could give this place a 0 star review, I would. Absolutely horrible service, both customer service and food service. We placed our online order at 1:58pm, app said it would be ready at 2:10. We waited, walked in and we're astonished at the way this store was run. Nobody was doing anything including the manager (Josh). There were employee beverages sitting in the food prep area, rice, chips, and cheese sprawled across the floor, trash all over restaurant area, absolutely disgusting and not to mention that orders were so far behind. After waiting 30 minutes PAST the time the app said our food would be ready, I had to go up and ask where our order was. It took another 10 minutes for our food to be made and when I demanded a refund/discount/free drinks, only then did someone apologize for the delay and it was the sweet trainee who was clearly new but knew to apologize. The manager didn't even bother to speak to us, make eye contact with us let alone apologize. Horrible Chipotle. I am astonished at how awful it was. Just close the damn store already. read more

I really love chipotle. Fresh food, quick, delicious. But this location is awful. They are always out of food. This last time I went they were out of fajita veggies, barbacoa, and lettuce. On top of that it was a good 5-8 minutes before anyone even waited on me. Last, but not least, I got to my car, looked down, and the girl behind the counter did not seal my burrito bowl all the way. Burrito bowl juice all over my car. Major fail, Chipotle. read more

Honestly, this is my first review ever. After seeing such an out lash on this store, I'd figure I'd put my 2 cents in. I won't give it 5 stars, but 4 seems correct. First, this is just like every chipotle out there... nothing is changed, a few people had one bad experience and decide to write about that time. They never write about when it's good, only the bad. Second, the people are always friendly here. Last, just like every chipotle, sometimes you get a little extra meat and sometimes you don't. Tough luck. Ask for doubles if your feeling the protein gains. read more

I placed an online order for pickup on 10/25/2019 for a 7:00pm pickup- I realize Chipotles are extremely busy on Friday evenings so I showed up a little late (approx 7:15 pm). When I arrived I found 12-15 others who were waiting for their online orders- there wasn't a single online order on the pickup shelf. Online orders were simply not being made, there had been people waiting for pickup orders since 6:30pm- the only time an order was being made is if someone went up and complained, it was the worst experience I have EVER had at a restaurant. Worst of all the walk-in people were being served food while all the online pick-up people were standing around like idiots- the people who ALREADY HAD PAID FOR THEIR FOOD. So someone who walked in at 7:30 to get a burrito got their food before someone who placed an online pickup for 6:30pm- this is not right. After 30 minutes of waiting I finally just left my email address for a refund (per the restaurant's instructions) and walked out- some had been waiting over an hour. How hard would it have been to shut down the main food line for 15 minutes to get caught up on all the online orders? If we can wait for food, can't the walk-ins? DO NOT DO ONLINE PICKUP read more

The worst service-if you are a walk in. I waited 20 minutes with 8-10 people in front of me. They were more interested in filling phone and web orders then people in line. Do yourself a favor and don't go to this store. It is the worst Chipotle in the metro area. Don't go here. I only gave it one star so I could post, it doesn't deserve one. read more

We were here Saturday (2 days ago) and I still can't get the unwelcoming atmosphere out of my head! I used this chipotle location as an example at a corporate huddle this morning... what nOT to be like. Do not: walk without intention, lack eye contact, please remember what you asked your customer (example: what meat would you like?) and lastly communicate with the line on WHAT the heck is keeping it growing at a fast pace. Gross how inattentive the staff was; mostly the guy who started taking the beginning orders. read more

I arrived after lunch rush. Only got a kids meal and a bowl to go. The shredded meat in the bowl was nothing more than big chunks of fat...no meat. Yuck! Total waste. Also, bowl was about half the size it usually is with ingredients...very skimpy. Not sure if they are trying to save $$ or have a new crew, but will not take the chance and come here again. read more

Portions are weak. I have been going to chipotle since it started in Colorado and these guys are sloppy and the cashier couldn't tell that the meal was double meat because of how small the portions were. Sucks that it only takes some small adjustments to make a great experience and these guys can't pull it off. It's funny that my two stars helps this stores average as far as reviews are concerned. read more

I had the greatest experience at the shakopee chipotle today. They provided great service, while showing how much they care. I got a good quantity of food along with delightful tasting burritos. The customer service is also awesome, with everyone working at 1:15, december 27. I am very impressed by how much better this one is then the savage chipotle read more

Slower than molasses!! Literally one person working the line. I would order ahead online so you can save yourself from waiting in line.

We received our food almost 15 minutes after it was supposed to arrive, no big deal right? Well turns out it was the wrong food, had the right name on the bag and everything but everything in it was wrong. So we go to call the restaurant and FIVE separate times I was hung up on because absolutely no one would answer my call. So we went to just suck it up and eat the food we got, well it was absolutely cold and not even worth eating. So not only did I not get to eat my dinner, but I am also out the money that I spent on this. 100% would not recommend this chipotle for their lack of awareness in not putting the food in the right bag but also their lack of customer service support for not even being able to pick up their phone. read more

first of all it tasted like the food was leftovers from two weeks ago.second the bathrooms wouldn't flush

I realize that this chipotle isn't very good compared to the others around town, but holy shit!!!! You guys always give me horrible tasting food, the proportions arent right, too much rice not enough of everything else. The bloomington location is a thousand times better, At least they will give me extra chicken when i payed for it. This location should be put to rest!! read more

everytime i order from this chipotle it's always a horrible experience 10/10 do not recommend this location. i've had either the completely wrong order or very low portion even when i ask for double. bad location read more

I love Chipotle, but this particular restaurant was very disappointing. First, the woman's bathroom was very dirty and out of toilet paper. Second, I noticed an employee chewing, almost smacking his gum. Another customer ahead of me commented on this as well. Third, and it's not the employees' fault, but I find it unappetizing to see that raw meat is being prepared within a few feet from cooked product. Fourth, the kid's meal chips were very stale and old. Fifth, there didn't seem to be any kind of overseeing manager on duty; employees seemed stressed and some looked like they didn't know what to do. Food was running low a few times before it was my turn to order, and a male employee on the line said, "One serving of brown rice left." An employee in the back replied, "You need to call it sooner!" And then the girl on tortilla sassed back, "I did call it!" Not super professional or organized. Sixth, the dining area needed attention as well. Not super dirty, but noticeably messy. I understand that they may be short staffed, so I can give them a bit of a pass for that. Overall, it was disappointing, as I mentioned. I hope the best for them and that they can turn this restaurant around. read more

Just received our order on ""Free delivery weekend". It was missing the vinaigrette dressing. I called and the manager said they couldn't deliver the dressing all she could do was credit us the dressing. The dressing is free. I asked them to deliver the dressing or refund the entire order since the order was a fail. She said they couldn't do that. A business that was interested in keeping customers would've done the right. I highly encourage you not to order from this restaurant. read more

I placed an online order for pick up and it was horrible. It took over 90 MINUTES after I was given a pick up time to get my order and it was STILL WRONG. When you try to call the store, they hang up on you. When I said something to a female employee, her reaction was "F'ING deal with it." The management and the employees do NOT care about customer service, timely service, and making orders correctly. There are better food options with more organized ordering and pick up processes. Chipotle doesn't care about improving their processes or taking any corrective action. read more

I love me some Chipotle. Going to this one in particular is a hit or miss type situation. Some days everything taste delicious, is warm and fresh. Other times is cold and bland. Sometimes you get really good service but lately there has been some girls working there with a major attitude. I know your job is hard and it sucks but don't take it out on me! I'm always polite and say yes please and thank you because I know my order can be annoying. You also have to be aware of the dinner and rush times because it gets incredibly busy. read more

I honesty don't realize why people give this a bad review. This is good just like any other Chipotle. I have been there multiple times and the only issue I had was one of the bags of chips I had was stale. Service - Good Prices - Guac should not be extra Facility - Crowded/Clean Food - Good read more

Same as every chipotle. If you like burritos and bowls or tacos I would go here. I nothing to say that is bad about chipotle. I strongly agree this is my favorite place to go. It's cheap and affordable and they give you quality food. It's also very kid friendly because the kids meals are a perfect balance. It is easy to get when you are on the go. Also the app works very well. Pickup is one step and no problem. There are also so many options and so many new things to try. Definitely go here. read more

This is the worst experience I have ever had! Ask for an extra bowl so I can give some of my food for my niece and I was denied! Place is filthy, employees with bad attitude, and can't even wrap a burrito... read more

My wife and I decided to have a late lunch Sunday so we stopped by this Chipotle in Shakopee. Now you must know I love Chipotle and we were very satisfied with our food. BUT... Due to almost every table being dirty and the floors being filthy. We were both disappointed. A costumer shouldn't have to clean their own table to sit down and eat. A big WHY can't you have people assigned to keep the place clean???? I know we'll be back, but I sure hope we find it cleaner....PLEASE!! read more

As slow as they go at this location NOT ONE order should be wrong. Been in line for more than 20mins. Still have 5 people in front of me. I should get paid like them to be here. Nobody who works here has high blood pressure or anxiety. No stressing. They're living their best SLOW life here. #precision #patienceiskey lbvs read more

Why do they even have an online order capability!? Ordered 45 min in advance and still waited 15 minutes when arrived. Would have been better off standing in line. Time for new management!!! read more

I love Chipotle and this location is within walking distance of my home. We only come in here when desperate as its by far the worst Chipotle I've ever been to, consistently. Long lines, staff is nearly hostile and they're always out of something critical like.... Cilantro, black beans, etc. We actually place bets on what they'll be out of when we walk in. I don't know what the issue is here but I really hope Corporate puts a laser focus on this particular location soon. It's sad. read more

I like Chipotle, but not a good experience here. There were 4 tables occupied at 645 tonight. I was trying to find a spot for five of us. Most of the tables were dirty so we cleaned our own. No one attended tables while we were there for 20 minutes or so and it was not busy. No staff to clean? The tables and floor were dirty... pretty gross. And, oddly, the restaurant was really cold... Like 60 degrees. Maybe a bit cooler. I'm talking to the manager. read more

I like Chipotle but this is the worst managed place I've been to. Extremely slow, a 5 person line takes forever. My suggestion is drive by and take a look and if no one is in line then give it a try. read more

Just ate at the chipotle in Shakopee. What a joke. It was so gross. Food splattered all over the sneeze guard. Even where you pay and picked up your food was covered in food. Every table was dirty. I had to clean my own table. The food was fair at best. We had chicken quesadillas and they hardly any chicken in them. I would never eat there again. The one is Burnsville is much better and cleaner and has better quality food. This place was gross read more

I absolutely love Chipotle, but this particular location is particularly troublesome. 3/4 times that I go, I have to wait for something to be cooked. When you have a max of maybe 12 ingredients, you'd think something should ALWAYS be cooking. They almost never have fajita veggies, and when they have a fresh batch, it's seriously like the tiniest amount, so they're out again after 3 orders. They just don't know how to properly maintain the food levels. read more

This location can never get online orders done on time always 15 min plus past the pick up time. the customer service is slow and doesn't care to make a good impression. I live very close and will not use this location again. read more

I absolutely love Chipotle, however this particular location has changed over the past few years. In the beginning their was great service, generous portions, quick and easy ordering from start to finish. Now the lines are long, slow service, small portions and usually out of something. Today's trip consisted of rare steak that I had to nuke as soon as I got home. Hoping this review will contribute to getting much needed improvement to this location so I can continue to come back with the great experience I once used to get. read more

Absolutely horrible service. Rude ladies working in front. It's also dirty. Will not be coming back

Love the food, hate the service at this location! Always a line out the door because they don't know how to process customer orders. Latest event was waiting in line for 30 minutes while people complained because they quit taking walk in orders so they could work on call in/internet orders. Asked manager what was up, and he said come back and help if you don't like it. So sad. Time for a new Manager at this location and a revamp of how they take and process orders. Maybe build online/call in orders in back like other restaurants do it. read more

Normally I LOVE chipotle, but I avoid this location if I can! The service is extremely slow which is weird because normally they're fast at chipotle...not here! Every time I've been to this location I wait forever, even with just a few people in front of me. On top of that, the chicken usually has a bunch of fat and gristle in it - it's disgusting. It's a bummer because this location is close to where I live, so I have to drive out of my way to a further one if I want a decent burrito with fast service. read more

Worst chipotle location we've ever been to. This was our second time at this location. Similar experience the first time, but gave them the benefit of the doubt. Unbelievably slow service, only ten people in line ahead of us and we stood in line for 30 mins. Staff completely lacked any urgency whatsoever. Staff exhibited zero enthusiasm. My steak was cold. Wife's chicken was cold. The guac tasted strange. Steer clear. Will not return to this location. read more

Like everyone else said, usually love Chipotle but this location was bad. Not the usual flavor you get at every other chipotle. Bit into a chunk of undercooked fatty meat and immediately lost my appetite. Please, no matter how much you want some Chipotle don't go to this location. Someone higher on the ladder needs to go to this location and figure out what they're doing wrong and fix it or just shut it down. read more

Horrible horrible horrible. The line was out the door at 2:00 pm but that's expected some times. The kitchen was under staffed and all the employees gave the online orders priority. Total wait time was well over 25 minutes with dozens of other orders being filled first while customers just stood there realizing being in person was obviously less important to staff. Once we finally received our orders everything was completely cold. This location needs serious attention from cooperate. Don't waste your time or money here. read more

Too pushy. She got my order completely wrong & didn't pay attention to fix it. I couldn't even explain to the check out lady what my meal was cause I don't even know what's on it. And my lemonade tastes like water. Terrible! read more

Very disappointed. Ordered online, no orders were right and it was cold. 20 minutes from the time we ordered until pick up. This location is going down hill with their service lately. read more