I am one that gives a business a chance 3 strikes and your out this particular chipotle I have had issues with undercooked rice,8 pieces of steak in my steak bowl literally didn't check until I got home,this place never answers the phone when you have a question I am done with this place. read more

The chips were really stale and the sour cream was a bit outdated and had a rather wet state to it. The staff were very lethargic and slow especially when it came to the fajita. Not to mention the store was very unsanitary. Not looking forward to coming back soon. read more

For some reason the black females that work here are very rude and unfriendly and always have an attitude. Just recently when I went they always get smartmouth. When the one black girl was packing my food behind the counter she put everything in the bag and then just walked away. My food was still in the bag behind the counter and not in my reach and somebody else came and moved it over towards me so I could grab that it that worked there. read more

At lunch, this place can have a line out the door. Very quick, fast, friendly and fresh food. The guacamole is great! Music can be a bit loud, but there's a patio for that. read more

Terrible food, chunks of fatty meat, hairs in my food and even found CARDBOARD! Tried calling to speak to a manager but they never answered. Will never go there again. read more

One of the slowest Chipotles I've ever been in, a lot of staff in the back talking but only 2 working the line. The man at the beginning of the line wouldn't stop talking under his breath and was not friendly. Waited in line over 40 minutes and maybe only 15 people were in front of me...... I would recommend going to a different location or a different place to eat if you want quality service or cleanliness. Additionally, the serving station was not clean at all lettuce in the sour cream, cheese in the quac, salsa on the counter. read more

And the guy behind their is making a whole bunch of online orders? Why don't they just push back the online orders and tell them that it will be a few minutes later? The staff is not trained their communication is very bad. With all these bad reviews I can't imagine chipotle will be around much longer. The younger generation doesn't seem to mind all the hangups. I'm 50+ years and I'm getting very tired of it I'll just make my own at home and save the aggravation. read more

Staff is extremely unattentive, they all yell at each other and complain about working. They don't care about respecting their customers and go slow even when the line is long. Some are friendly, but the overall quality of this staff is horrible. Food is typically ok. read more

The rice was raw. They needed to recook it which would have taken 35 minutes to cook so I asked for a refund. They only refunded the part of the order that had rice. Poor customer service. I had to throw away our whole order so I could have time to get the kids fed elsewhere before we had to be at our event. Management should train their employees to understand how to handle situations like this. I think I'm done with chipotle. read more

This is one of the worst locations I've been to. Most of the employees are very rude and lazy and have the worst attitudes I've ever seen in one place. I came in a week ago, and had the worst customer service experience. It makes me sad because I love chipotle, I always have, and since going to this location, it's been making me like it less and less. read more

This is the dirtiest chipotle I have ever been to, the garbage cans were over flowing, the floors were filthy and looked like they hadn't been cleaned in days. I was afraid to go to the bathroom. My meal was terrible, they weren't listening to what we wanted on our bowls so they had to start over, they were too heavy handed and mine was swimming in sour cream even though I asked for just a little. My daughter loves chipotle and she was very disappointed. read more

Awful food, awful service. There is a reason why this chipotle is rated lower than all others. Food had no flavor, staff was unfriendly.

This chipotle had terrible portions, barely gave anything on everything besides meat. The guy who wrapped my burrito didn't even know too. Stuff was just gushing out as he folded it, and continued until he folded it in tin foil. Even the tin foil wrap was terrible. Also, work station was extremely sloppy. read more

The portion sizes are ridiculous compared to other chipotles. They give you nothing! If you're going to give smaller portions at least make a price adjustment. I don't know if they are about to go out of business or what but it's unacceptable. Will not return! read more

The staff is wonderful! Very pleasant and nice. I'm only here fir the lunch rush but they are very quick! Very attentive to allergies!

The employee started refilling the whole line in the middle of taking my order. Took so long to get my food. Go to a different location.

I have been to this store 2 days in a row. Yesterday, the young lady was playing in her hair and was aggravated when I asked her to change her gloves. The staff was unprepared and that caused an extreme delay in the line. Today, the line to get inside the store was long and again the staff was unprepared. In addition, the same girl from yesterday was there today, dancing and playing and goofing off. She is twitching her nose as if she needs to blow it and just oblivious to what is going on. I called the manager at the store, a man named Tony. I had witnessed him and asked to speak to him but he was too busy to talk in person. So I called him when I got outside. He seemed disinterested in what I needed to say and when I said I wanted to call corporate, he responded"good luck wit dat" and hung up the phone. read more

I love Chipotle and have since they opened. I also have kind of a fobia about my food and I have been there several times recently when it is very busy and people have come back to the counter with hair in their food. I know this can happen but I would like to see those serving and preparing the food wear a hair net and beard net. It makes it very difficult for me to come back there and I really do love it. On the bright side they are very quick even if the line is out the door and for the most part friendly. read more

Normally I love chipotle, but the Portions are always disappointing and the ingredients never seem very fresh. My sister hates this location's chicken but love chipotle chicken normally, not sure what they do differently. ‍ read more

my mom and i went into this chipotle after an event i had on a thursday afternoon. it was quite busy with online orders. the old black lady with a back neck tattoo and glasses was the most unprofessional employee/manager i've ever seen. not only a horrible employee, but a horrible person. she was berating one of her employees for saying he didn't feel good. she made a huge scene and was clearly spoiling for a fight. making a huge scene by yelling at him and becoming irrational saying that he should leave, but "you better make sure those counters and floor are wiped and swept clean" in such a hateful tone. i know this boy from school and he is in fact a minor and this lady had to be at least 50. how are you going to talk to a minor like that in front of a full line of customers waiting patiently for their food? i am disgusted by this experience, she was also very skimpy with servings. your employees are working for YOU! chipotle, please fire this woman, she is not a positive representation of your company. i'm embarrassed this woman has a job here. read more

The food is good, but the employees are not the nicest, and do not respond well. The music is also very obnoxiously loud, and is not good at all. It switches between rap, to Italian, to French, to techno. read more

This place runs as smooth as a 90 year old with arthritis. Chipotle should be quick and smooth, the only competent worker there seemed to be me. The one that had to work and struggle to get my order through. Understaffed and the staff that was there was obviously under educated about the chipotle process. I expect more in the years to come. read more

I've been going here for 5+ years and is always one of the slowest Chipotle's ever, even when there aren't many people. Wait times can be ridiculous. If you can go to a different Chipotle instead of this one, do it unless you enjoy waiting 40+ minutes! read more

Order #2247. 09/02/17. 5:40pm. Unique code 273 009 200 020 010 689 74. Poor service. Slow. Long wait...25 minutes. Gave order and server walked away and came back and I needed to say the order again. Had to ask for more rice 3 times. Then the server put the lid on before I was finished and server had to take lid off to add lettuce. No one seemed in control of the line. No sense of urgency. I've been to Chipotle in Twinsburg Ohio, and the service is impeccable. Not here. read more

Terrible. Very dirty, orders were wrong. Overcharged. Fajitas were burned, lines were long, did I mention dirty? This Chipotle is by far the worst one you'll ever go to. Consider this your warning. read more

This is bar far the SLOWEST Chipotle I have been to - EVER. We just moved to the area, and have been here twice. Both times we have waited 30 to 40 minutes!! The staff are completely unmotivated and slow. They move at a snail's pace and so absolutely zero sense of urgency. When irate customers comment on their speed, they snicker amongst themselves and I overheard one employee actually say "Man, the next person that comes up here with an attitude about the wait, I'm gonna let them have it". Really dude? As I had nothing better to do, I had my phone's stop watch out and timed each customer. They were averaging 1 to 3 minutes PER CUSTOMER. If you've got just 20 people in line, you're in for a serious wait. The "manager" was in the back making rice or some such, instead of being on the line and setting an example for the kind of speed and urgency that is required. To the branch manager / owner: You are losing revenue - fix this. The line is out the door because your staff is abysmally slow, and people are getting back in their cars and walking away. Your already limited and slow staff is spending 75% of their time on the line filling online / call-in orders while we all wait around for a duration of time rivaling a complete meal at a sit down restaurant. read more

As a chipotle connoisseur this location I find to be appalling! Always dirty regardless of time of day, slow service with mostly dirty looking employees with poor attitudes and manners! The food is always below the quality standards all other chipotle locations maintain. I just hope at some point corporate chipotle takes back this franchise from the inept owner/management because it's a disgrace! read more

90% of the employees here have an awful attitude, I dealt with the beyond rude attitudes and cold food, but after eating there yesterday I got food poisoning. I will never go to the Solon chipotle again, I will drive the 10 extra minutes to go to a different location. Chipotle, clean up your employees act, and make sure the food your serving isn't going to cause me to get a stomach virus. read more

they mess your ish up and dont answer the phone!!!! my food was over salted and had the wrong stuff on it because they dont read the online orders! this chipotle used to be amazing and went completely down hill. read more

Slowest service I've ever had a chipotle. Manager was sweeping while line was out the door , manager should jump in the line to help out. I understand long lines that's fine , but they usually move at a decent pace. I waited 30 minutes only to get up to where I order and the lady in front of me used the last of the chicken and wouldn't you know they had NO backups . By what I have read this seems to be a management issue . Hopefully they figure it out soon. read more

I hate going to this Chipotle. I've never seen one that puts its fax orders in front of the people who are there waiting in line more than any other location. Takes forever just to get one order of tacos. All the employees there need hearing aids because they (supposedly) can never heard you. read more

I love Chipotle, but this location is *PAINFULLY* slow and frustrating, I've never been to this one when there was not an incredibly slow moving line. Today, I decided to order online and just pick it up ... what a mistake. First,, it was not ready at our scheduled pick up time, the cashier lost our order, when they found it and sent the order form down to the end of the line, they neglected to mention to the first guy on the line that they screwed up and we were waiting, so he made a few more orders in the line before starting ours. After he finally started making our order he messed up (put rice on one of our salads that we marked as no rice). Through all of that there was never an apology, the cashiers were actually giving us and many of the other customers attitude, over all it was a crappy experience. I totally understand that things can go wrong and stuff happens, at that point it is about recovery, this place has always been frustrating and I took that as a known issue tonight. Their horrible recovery is making me write this place off. I'm done with this Chipoltle location, for me, it is worth the extra few minutes to get to Harvard, Legacy, Twinsburg or Hudson ... I've had enough. read more

This is the worst restaurant ever. Dirty. Missing ingredients. Witnessed several people walk out due to lack of basic ingredients including myself. Was told it would take at least 15 mins to cut up some peppers and onions- really? What kind of management / customer service is this. I will never return to the Solon location. Ever. read more

The food is fine, but this is the most poorly managed Chipotle I've ever been too. Takes a half hour to get through lines, not because it's busy but because they just don't have their act together. Shifts seem to change right in the middle of lunch and dinner rushes. Who plans for that?? And don't even bother with online ordering, because it's not going to be ready when you get there. It's a shame because it's a really convenient spot for us to grab food on the go when we're in Solon. I hope they figure things out some day. read more

I'm a fan of Chipotle's basic menu & tasty food. The staff was really cool. My coworker hadn't been there before, so they explained how the ordering works down to the 'this is spicy and that isn't' which was quite nice of them. Got through our order quickly. Yummy guacamole... but some of the chips had too much salt & the place was a bit messy so 4 stars it is. read more

I love me some Chipotle - only order ahead or get there before or after the rush because this place gets NUTS during the lunch rush.

By far the slowest chipotle I've ever been to. There is clearly a management problem, all of the employees had an attitude that said they were trying to do as little as possible. read more

The food is great but the wait is painful. Even faxing took over 45 mins late. If the managers can't get stuff right just get some new blood in there with better orginazation . read more

This was the worst experience/ location in all northeast Ohio. On a lunch order which we had delivered, they forgot several toppings, added random meats, lettuce, and beans to orders that did not request for those to be put in. Requested extra rice, but seemed to get even less than a normal amount. Highly disappointed will not go back, and am telling all my friends/ co workers and clients about this horrendous experience . read more

This Chipotle is by far the worst out of the many I've been to. I usually go after 8:30 pm and 90% of the time they have no chips. Some of the slowest service I've ever encountered as well. There may be 2 people in front of me yet it takes 15 minutes to get thru the line. Unless I'm really craving Chipotle, I steer clear of this location at all costs read more