Horrendous, food was doused in salt. Staff took 10 minutes to help us while just laughing and chatting in the back

Not a place to go if you want customer service. Very rude staff, I understand we have to operate under limitations, but pleas...no need to be that rude. The staff could use some serious training. I usually avoid this chain of stores, now I remember why. read more

This is the worst chipotle I have ever been too. Slow lines and undercooked rice consistently. Save your money I'd put it towards Taco Bell (which I will never eat at since I'm no longer in college) ahead of this location! I am constantly disappointed in the food and have finally knixed it from my lunch hour options at work. Im normally not this vocal about being unsatisfied but I just picked up a burrito on my lunch break to get back to my desk and eat it... here is my order... burrito, both beans, fajita, white rice, salsas and cheese. What I got. Rice and gauce... WTF avoid at all costs. 2 cents given read more

Yall save your hard earned money and DO NOT come here. This is potentially the WORST chipotle we have ever been to. Management is so condescending and rude, service is always slow... but that could all slide if the food was fresh and up to quality; but it is NOT. Feel bad for the line workers honestly, they seem just beat down and exhausted. Food is gross: Chips at this location taste like they are 3 days old, the lady pulled them out of a massive bin half covered with plastic wrap, and used her BARE, UNGLOVED hands to open our chip bag (of course asked for a new bag). Queso is nasty and chunky, powdery consistency. Guac is brown. Meats are lukewarm. If chipotle really does pride itself on "fresh" food... this location is FAILING! Don't come here to eat- you'll 1,000% regret it! read more

I'm from Denver Colorado where people are actually grateful to have a job and have pride in what they do. They sold us some stale chips, the workers were extremely rude. Slamming the pans when they had to change the food around. Super slow, upset when I asked for more rice. I would actually suggest you not go there and keep your hard earned money. It's a shame I don't have 20 hands to give them 20 thumbs down. I'm confused why people work there if they don't want to work. If I managed this place I'd fire the people on the line, today. read more

Worst chipotle ive ever been to. After multiple horrible experiences I stopped going to this location- but husband hasn't caught on yet. Order took 45 minutes (30 minutes longer than Time given- which meant my husband sat there for 30 minutes waiting).... Gets home and realizes they completely forgot one of the bowls... This place is the worst! Save your time and drive to a different chipotle! read more

Stolen mobile order. A single burrito on mobile order shelf stolen. Staff made new burrito but in no rush or importance with the in store customers in line. Why even mobile order? read more

I hate this chipotle now! This location is starting to ruin my love for chipotle. The workers are rude, they are ALWAYS out of vinaigrette. How is anyone supposed to eat their salad without it? Oh and they are the ONLY location that charges $1.10 for extra corn and Vinaigrette! I've been going to this location for 6 years now and the last year has been utterly awful! Save your coins and head down the road to Bainbridge! read more

Undercooked rice, missing fajita veggies. This is not the first time I've had a bad experience at this location.

This chipotle used to be my favorite, lately it hasn't been as great but it's still good of course, because it's chipotle!! The staff can tend to be a bit brisk and cold, but totally understandable considering how busy they are. If you come during their prime hours expect to wait in a pretty significant line, sometimes even out the door. Of course, the line goes pretty quickly but with the recent increase in online and mobile orders it's been a bit slower as the workers try to keep up with those too, in between helping the people in line. Really wish they had a separate prep line for those orders! A common complaint with this specific chipotle is that they can be a bit skimpy with all of the portions, and more often than not people will be asking for more rice or whatnot. Usually the workers are happy to oblige so it's not a problem. Over the past month or two the quality has been seemingly less consistent. Sometimes the rice will be quite salty or not completely cooked, but once all the toppings are added it's still pretty good, just not as great as it used to be. read more

She sweeps the counter with her hand right into the food instead of the trash i wish they would have asked if I wanted a tortilla or a drink. I'll give another chipotle a chance next time. read more

Easily one of the worst chipotles in America. Online orders rarely ready at the scheduled pickup time, staff mostly rude and unapproachable, pay for double meat get half of a serving, meat burnt on the outside undercooked on the inside. The manager of this place couldn't run a lemonade stand. read more

Slow, RUDE employees who just want to get out of work. This is the only Chipotle by my house, so I visit often, always hoping it'll be a better experience than the last time. Last night, I went in and there was no line. The only other person in line was an employee who proceeded to have her dinner made by another coworker. Apparently the chicken didn't even look good to HER. So, she screamed to the cook in the back "HEY, I AM NOT EATING THAT SH*T, MAKE NEW CHICKEN." Meanwhile, I'm standing there wondering when someone is going to finally take my order since there are a good 6-8 people standing behind the line. One employee came over and told me to "Wait", while she wiped the counters down, onto the floor and talked to her coworkers. I would have said something but I've seen what happens when you call out these people that work at this specific Chipotle. One time I was ordering a burrito for a friend and he didn't like sour cream. Well, there was a line out the door and I started to tell the employee what I wanted on it. She kept rushing ahead of me and proceeded to dump sour cream onto the burrito TWICE. Meaning that she threw away two burritos beforehand because she was in such a damn rush. She then started throwing things around, talking under her breathe. I wouldn't be surprised if she spit in the damn thing. So rude. Don't go to this Chipotle if you want to be satisfied because you never, ever will. read more

THEY WILL CHARGE YOU FOR VINAIGRETTES. THEY SHOULD NOT CHARGE FOR VINAIGRETTES. This is quite literally the worst chipotle ever. I've worked at three different chipotles and this one can't ever get anything right, can't ever clean, and can't ever have all options available. For the past three months I've gone there for lunch none of the Agua Fresca's have been available and not all of the meat options are available. This restaurant is constantly a mess, and there is trash with the utensils. I have repeatedly left poor reviews on DoorDash orders because food has been wrong, or not ready at all. I have called Corporate as well, nothing is being done at this location please do not support them. People of Solon please do not go to this one there is one in Aurora and Twinsburg. read more

Reading the reviews you might be wondering why a chipotle got so little stars. Well it's because they are so overworked and the customers ask for a lot and are rude when they are clearly very busy. I feel so bad and wish everyone would show them some patience. Sending my love to these workers read more

Very fast and friendly today! Turning the corner? Hope so :) It's been awhile since last visit due to the wait.

The worst experience at chipotle I have ever had. Served a bowl soaking wet with water in the bottom of it, turns out it was because the rice was not cooked. It was hard and crunchy! Had to throw the whole thing away. Waited an extra 20 minutes after my scheduled pick up time for food I had to throw out. read more

This is probably the worst Chipolte as far as consistency. Constantly running out of items like guacamole. This all goes to poor training of the employees and the fault lies with the almost non-existent management at this location. Everyone is yelling at the other person , poorly trained cashiers are just tossed into the mess in a busy Friday afternoon , online orders are ignored or incredibly messed up and the food is tossed together without regard. The latter obviously being a corporate mandate to make it faster rather than better. Help these employees out...train them better. Give them some guidance. Do better. 4/14/18 Stopped again and unbelievably it has gotten worse. Manager yelling at customers that "they are only human" while she does almost nothing. Line is unreal and not moving and orders are inconsistent with "friends" getting loaded bowls and others getting half full. Really a sorry Chipolte and obviously not a concern for Corporate. read more

Let me start out by saying that I love Chipotle in general, and frequent their other locations. This is without a doubt the worst chipotle I have ever been to. If you have lived in the area for a while, you know that this was one of the first Chipotle's, and for me, many years ago it's the first place I ever experienced chipotle. I don't know what happened over the years, but this location has gone way down hill. Last time we were there, the restaurant was filthy. Not "we are in the middle of a rush and all hands are serving customers and we haven't had a chance to catch up messy," I mean filthy. The trashcans were overflowing and the floors were dirty. We ordered chips, which were stale. If you you know chips, then you know there are different levels of stale. These were "left open all day" stale. Our burritos were poorly made, and not mixed together well at all. You know what I'm talking about- when I'm each bite you only get one ingredient. While we watched our food being made, the person on the grille kept popping pieces of meat into his mouth. Even worse, there was someone watching everything happening while holding a clipboard, I assume that was some kind of manager. This person kept biting their nails and then handling food with their ungloved hands. Gross. Yes, we ate our food anyway. I didn't end up getting sick, so there is that... read more

few things in life make me as angry as this chipotle. it is a distressing and disappointing bastardization of the sacred chipotle name. i have been to about two dozen chipotles and this is by far the worst. when ordering online, there's about a 10% or less success rate in completing orders without significant errors. on many occasions, the guac was completely brown and inedible. other times, they were out of guac altogether. i wish it would be significantly improved or blotted out from existence. read more

Thank you chipotle, for being cognizant of the terrible reviews and improving your game. I stopped in today and was pleasantly surprised to see all new staff and above all----great tasting food. I finally have the chipotle I know and love. I know it's several years overdue, but better late than never. Congrats to the new staff, keep up the great work! read more

Horrible customer service. The server serving the guac put way less than a serving of guac on my bowl. I asked her to make it a full serving. Immediately, her coworker on the line jumps in aggressively and says - THAT WILL BE DOUBLE THE PRICE. I said "Ok, I just want one serving of guac". He proceeds to knock the guac out of the bowl (leaving even less guac - a teaspoon of guac at this point) in the bowl. The guac he knocks off of the bowl falls in the cheese container. He reaches in the cheese container, scoops out the cheesy guac and puts it back in the guac container. I then asked him "Did you really just do that? Did I really just watch that happen?" (in absolute disbelief). I asked him his name and he said JIM. Prior to interacting with JIM. They brought steak to the line. A piece of steak fell in the chicken container. I watch JIM touch everything on this Earth with his gloves prior to sticking his hand in the chicken container in attempts to find the piece of steak that fell in (DISGUSTING). Needless to say, I walked away and said I did not want the bowl. I came back to work and shared the HORRIBLE experience with my team and they said they have all had similar experiences at the SOLON CHIPOTLE. I quote "THATS THE WORSE ONE EVER". Chipotle, please properly train your staff on customer service AND sanitation. read more

I was so excited to get Chipotle after a long day of work, and my father was picking up the order with specific instructions on what I wanted. Upon ordering, an employee claimed that the sofritas, organic tofu that I always order, were actually meat. Due to this misinformation from the Chipotle employee, my order was entirely wrong. Please educate employees on what food they are serving, especially since there are people with dietary restrictions. This could have ended with a sick customer. read more

I work in Solon and have been visiting this restaurant since it opened. I don't know why I keep trying...I guess because my experiences at other Chipotle locations make me think that this one will finally, this time, be good. It never has been. I placed a delivery order last May - it was an hour late. Worse, it was a chicken bowl - I ordered a barbacoa burrito. Today I thought (again) what the heck, it can't still be bad, management and corporate must have fixed things by now. I ordered a barbacoa burrito for delivery. I received a ?? burrito. Not sure what it was...there were maybe three chunks of what might have been a meat substance, and the rest was a bunch of vegetables that weren't on my order. The last time I actually set foot in the place I waited (along with many other people) for over an hour to pick up the online order I had placed - and had received a "it's ready for pickup" notice for. The manager, when I asked for some consideration, basically told me to suck eggs. The staff is rude to the point of ignoring you, the food is mediocre, and as noted above you should probably avoid delivery and pickup. This is my last attempt. If I want a good burrito in Solon I'll get it from Senorita Bonitas. read more

Went here for the first time in a while and I remembered why I never went here. Had to order double chicken because she gave me the tiniest scoop of chicken when they weren't even busy. And then she but barely and cheese on and a ridiculous amount of sour cream and guac. The food itself is of course good here, but the service at this chipotle literally always sucks. read more

Boy was hungry but the joke was on me. They closed 30 mins early. The workers eating at a table with blank looks on their faces as I try to open the door. It's not like this hasn't happened before. read more

Had 2 bowls and it was amazing very surprised haven't been to Solon in a while. So I'm glad I don't have to go to Twinsburg anymore!

I love Chipotle, but sadly this location is a hot mess. Architecturally there is no room for the line to form, therefore it's always out the door.. even in the winter. Takes forever to get through the line so if you are in a hurry, you might avoid this spot. There's also no room to move to the soft drink area and therefor people are all cluttered in one spot. I am guessing the reason is poor management, because they are always out of things in the soft drink and napkin/ utensil area, and the employees who work there are never aware or willing to do anything about it when you let them know. The tables are always dirty and the garbage cans full. Too bad because this is closest to me and I love the food. read more

Okay so for starters, my corn was frozen solid. I couldn't even complain to the employees about it because every other customer would complain to them and the workers would call them B*tches. Oh, and in front of a little girl who looked no older than 6. I love chipotle but eating frozen corn and getting called names is not something I want to spend my money on. One of the girls in the back kept dropping an empty pan causing everyone in the restaurant to jump. She would do it after someone complained. This was all incredibly unprofessional. I know chipotle is a good company that cares about customer service so they really need to give this establishment very special attention. read more

Chipotle is my favorite place to eat, ever. This is the worst chipotle I've ever been to. The online orders are never ready, they're never accurate and they're constantly running out of stuff. Anytime I go here, the line can be 5-20 people and it always takes 20-25 minutes to get through the line. If you've never experience chipotle before DO NOT go here as you may never go back again. This place is a joke. read more

I just want to say that I love Chipotle, from their restaurant concept to their food. This Chipotle, however, is a disgrace. Not only was the service slow and horrible, but the food today was somewhat cold and gross. I ordered my usual steak burrito, and the shell was torn - the girl momentarily was about to toss it in the trash but decided not to. I shrugged that off, deciding not to make a fuss even though the line for a Chipotle really wasn't that long. She then proceeded to give me barely enough steak... (Perhaps fearing it would rip the shell more...?) and sped me through the line. (It's truly not my fault your coworker left his station.) Upon grabbing our food, we waited further for the cashier to come back from dropping off a slip of paper to the other side of the work line... All in all, this was one of the least efficient lines I've probably witnessed. The oddest thing about today was that we did not get a bag or tray - which... Ok, I guess I'm not a messy eater... But I was further saddened that there was no green Tabasco sauce. Overall, I think this Chipotle benefits from being in such a great location. Other than that, I was disappointed by my experience. read more

Chipotle is wonderful! This has to be their worst location. Food is always wrong; can't ever go light or heavy on anything correctly. Slowest chipotle ever, and the chips are always old. Please fix all your issues. This is my closest chipotle, and I'd be here 5 times a week if you were reliable. read more

I asked for rice, beans, chicken, salsa and guacamole in my bowl. I got home and had rice, chicken and guacamole. What? How does that even happen? read more

5/10/19 I had a horrible experience at this chipotle. Staff on the prep-line very unorganized. They were constantly walking away from food being prepared, not changing gloves or wiping the counters. Staff some of the staff on the line very rude. read more

I got chicken but my friends got fajita veggies which took like 20 minutes to make early in the day. While we waited we let people go ahead of us and ended up waiting a long time for our food which is supposed to be fast. The chips were super stale and they loaded way too much sour cream on our bowls. It was fine experience but i've came here all my life and environment has never been this bad. Also, the restaurant was very unsanitary and salsa came from a bag. Will be back. read more

Worst Chipotle I have ever been to. Unfortunately it is close to my home so it is convenient - needless to say, after my last two "experience" there I will NOT be returning. I share the same sentiment as other reviewers, this place is dirty! And the food is not good....at all! Twice now my rice has been hard in the middle. My first terrible experience I placed an online order for dinner pick up. My boyfriend went to go pick up and they were out of nearly all the food - no rice, no chicken, no chips....you get the picture. I placed the order at 4pm for a 5:30 pick up. Our food was not ready until around 6:30. My boyfriend took photos and sent them to corporate to show them the dirty restaurant. He was never offered a free drink or anything for his hour long wait. Corporate sent us two free burrito cards. I took the risk and used them at the Solon location. We had been traveling all day and needed a quick, convenient meal. Since it was off hours (around 2pm) I went in an ordered. MISTAKE! The restaurant was of course filthy and while there were about 5 employees in the restaurant, only one was actually working. One employee told me to wait for him to finish up, so I waited while she talked about how bad she needed to go to the bathroom - literally standing right in front of me not doing anything. When it was my turn to order, I was disgusted by the quality of the food. The rice was under cooked and cold, the pinto beans had a gross film over the top, the fajita vegetables were limp and cold, no guac (some national shortage that I apparently never heard of?) and no forks. I could keep going on about the quality of the food... What should have been a 10 min experience dragged on for nearly a half an hour. I left the restaurant feeling dirty and just mad. I took one bite of my bowl and had to throw it away. The rice was so hard, the vegetables had no flavor and after seeing the conditions of the store I couldn't bring myself to eat it. I have now sent two emails to corporate about this location. I have no interest in getting free food, I just really want them to fix this location. read more

I realize online orders are a pain, I get it. I had a big appointment at the Cleveland Clinic's Main Campus but had to feed my kids before hand. I ordered lunch an hour ahead and had a promise time of 11:45. By noon, many others had received their orders and their bags all had a promise time of noon. I politely peeked around where they assemble the online orders and asked if my order was ready. She said, "Hold on a minute!" I went back to waiting. By 12:20 I was concerned I would be late for my appointment downtown so I asked her again, "Are you sure there isn't an order back there for me?" She glanced in front of her and it had been there all along and she just shoved it to me, no apology, nothing. We walked to the car and realized my daughter did not get her drink. This time I asked the cashier for it and she handed me the drink with no apology. read more

This chipotle, perhaps through no fault of their own, is constantly late with orders. Ordering off the app saves zero time. I would imagine they are understaffed like a lot of places, but man is it frustrating. Just recently I was there to pick up an order a few minutes late, only to find a LINE of people waiting for their app pickup as well. I understand they might be understaffed, but roll with the punches or go out of business. read more

This is the Chipotle I run to from time to time when I am at work, and can I just say I hate every second of it. More often than not I am ordering burritos for the whole company so it's always an extremely stressful experience. Usually I order everything online and show up at the pick-up time only to discover they haven't even began to put the order together. Another time when I didn't order online I was yelled at and heckled by fellow customers for ordering more than one burrito and wasting time. Not only did I get little to no support from the workers, they gave me serious attitude and made me feel extremely unwelcome. On more than one occasion have the workers been incredibly unfriendly and rude, and because of that this particular Chipotle is my modern day hell. read more

Horrible service seems like it was everyone's first day on the job and you have to pay exact cash whole thing took me 25 min and there were maybe 3 customers in front of me read more