Great customer service. Food was hot and ready and I got to the restaurant. I will definitely be returning for more delicious food.

The food was terrible and my server might've been on drugs, they were out of pico which is one of the best parts, it was also freezing in the building and just wasn't very pleasant. Worst chipotle I've ever had read more

These are the portion sizes they're giving people now. Waited for a while to get the food, and when I got it, it barely had anything in it. read more

Chipotle Mexican Grill - Chicken Build Your Own Burrito Bowl - Fast Food Near Me - Southern Pines, North Carolina

Has anyone else had frozen items in their bowl?? The meat was so cold it was clumped together in large, tough to eat wods. The tomatoes were pale with frost on them. The bottom of the bowl itself was soggy and extremely cold, which is curious considering the meat should be warm...??? A lot of cold liquid at the bottom for a bowl with meat, lettuce, sour cream, a bit of pico, and some cheese sprinkled on. And we won't get into the infamously small portions Chipotle has already been called out for. Not sure who runs this location, but for the price I would expect either a refund, lower pricing to match the *lack of* food quality, or some corporate oversight here for QC. read more

Ordered a steak rice bowel. He went to put the steak on. I noticed the steak was almost black with the pieces being very small. I said I didn't want that steak. He went to the back to get the steak. I love Chipotle. I am sad this is the only one close to me. I couldn't even eat it. I ordered a side of guacamole. All together more than 30$. I wouldn't recommend this to my worst enemy. Save your money! read more

I order from here alot and the food is always good but tonight (1/21 530pm) we got it to go and the woman working the checkout was absolutely so pleasant. Even with an impending snow storm on the way this weekend she was so kind and so lovely. She was so friendly, honestly would go back just for her! Thank you! read more

I'm not the who likes to complain a lot but today just did it for me. Every time I order my salad they NEVER put my vinaigrette in the bag. It makes me so furious because the dressing is what makes the salad. So, today...not only did they forget my salad dressing for the 10th time.....they DIDNT PUT ANY LETTUCE IN MY SALAD. Like what?!? It's a freaking salad. I'm done. Won't be going here anymore. read more

I'm not the one who likes to complain a lot. But like really ?!?! This is my 3rd time doing drive thru pick up and I always order double chicken with just rice and black beans for my daughter. I like to give multiple chances before judging. You pay extra for double! Then why am I only getting single scope every time. With only 3 ingredients and double why is it less than half a bowl. It is not the same portion as if you were to walk it!! When you walk in you definitely get more. This for sure is only a single scope not double and I paid for the extra. read more

Chipotle Mexican Grill - Fast Food Near Me - Southern Pines, North Carolina

We walked in on a weekday at opening, 10:45 am. The glass barrier was covered in food splatter. The food looked to have sat out uncovered all night as the pinto beans were dry and cracked. The place smelled dirty. The floor was sticky and looked dirty. You have so many people working, why is everything so dirty? read more

Well, as I sit here and wait for approximately 30 minutes for an order, I am amazed at the amount of staff on duty and the little that is actually being accomplished. Now one could blame the fact that this location recently opened, sure everyone in the area, including myself, wants to go to the new place in town. Sitting here studying the operation, I see that a lack of process, lack of organization and lack of adult supervision are the most glaring observations. I see no less than 10 staff who are trying their best, it's not there fault... they have no leadership to guide and direct. I blame the lack of performance on Chipotle itself. Too quick to open a restaurant, it is clear the staff are I'll equipment to handle to rush of people or understand how to manage a rush. Staff standing around lost in the mix. As customer after customer who placed their order on-line lost their patience and opted to cancel their order were only given an number to call to request their money back. No doubt this will incur more waiting and little assistance in what should be a very simple process. Maybe it's because they are running low on cash in the drawer, as I overheard the young women running the register tell a customer that they ran out of change. I hope they are able to become efficient in their processes and provide timely service. If not, once the honeymoon ends, this restaurant will start handing out 2 for 1 BOGO coupons... the telltale sign of a failing establishment. Shame on you Chipotle. Edit: so my name is not Joel, but I got Joel's order... Sorry Joel. And we were charged for other items that did not show up in the bag. Awesome QC process. read more

Chipotle Mexican Grill - THE WRONG ORDER!!! My name is not Joel - Fast Food Near Me - Southern Pines, North Carolina

I love chipotle but my first time walking into this location was ew Extremely under-trained staffs Hygiene score F just because there was so much food on the counter and it stank The place needs a manager who understands restaurants. read more

This my fourth visit to this particular chipotle. If this is your first time going to chipotle, don't go to this one. A poor example of the chain. Chicken was dry, burnt, and cold. Other than the food being consistently poor, the restaurant is filthy. The floors. The windows. The tables. There were maybe 3 customers max, in and out while I was there. Bums me out because chipotle was a great addition to our town if it somehow met the normal standards of the franchise. Please help this store, I'd like to see it turn around read more

I've had chipotle since they first opened many years ago. Big chipotle guy. The portions have consistently gone down, and the price has gone up considerably. The training of the workers for portion size needs to be looked at. I asked for double of steak and barely got a regular portion. $2.25 for a dollop of guacamole? Are we rationing?? This location constantly is out of things. If it's not guacamole, it's vinaigrette. Friendly staff though read more

Worst Chipotle location in existence. We've given them numerous chances to be disappointed for a final time. Not one meal has been as ordered and the wait longer than a sit-down restaurant. Staff walks around at a snail's pace and contributes 0% effort to please their customers. read more

This Chipotle is a ZERO star, it is filthy and people are rude. I went in on a Tuesday a little before noon, lunch time! Nobody was in line, so I walked up and the 5 people behind the counter, never acknowledged me. Finally after a few minutes, a rude lady turned around and got my order. I got chicken on my burrito. BIG MISTAKE, it was disgusting and all fat. I asked for guacamole, and she said "we are out"! Which I was confused because they just opened up for lunch, and I thought they make fresh guacamole every day. Stay away from this place and order somewhere else. read more

Incompetent employees. Order always incorrect, never on time for pickup at the pickup lane. They should honestly close down to re-train.

Updating my review to 1 star after I leave YET AGAIN with no fajita veggies. The last 4 times I've been here they haven't had fajita and today I asked if they were making any, and the kitchen manager said they weren't going to make any today because of staffing. I know staffing is a problem everywhere but the franchise owner needs to *pay better* to attract workers and fully staff this restaurant or it's going to fail as you see by the terrible reviews here. Once or twice I can understand but it's been consistently out of this one ingredient (my favorite since I don't get meat on it) since they opened this location. I'm sorry but I can no longer give them the benefit of the doubt or understand that they are a new location because they have had time to fix the issues here and it's not gotten better. read more

Went there three times. The first time ordered online the food was 2 1/2 hours late. Waited an hour in line over an hour to be told my food was late. The second time there was no condiments. There was a note on the door that said they were out of everything. No salsa no sour cream no corn salsa nothing so us and five other people went next-door. Had a great burger. third time and last. this time wanted to get my order inside. the place was filthy, garbage overflowing trash on the floor, soda machine, disgustingly filthy, the work area where they were making the burritos and the bowls disgusting filthy, dirty. . This is not the same chipotle as the west coast. The drive thru is a disaster. They share with the burger place next door. Very poor design. All three times got our order wrong. The chips are old stale and now enough to even share. Our last bag had 11 chips. Strike three they are out. Am done. Never going back Huh read more

Still the worse location I've ever been to. Missing product, unsanitary and unclean conditions,

I love a Chipotle burrito and the Southern Pines location is closest to my home. Fresh food, generous portions, and best of all an amazing team led by amazing manager Tashina! Late one night, I ordered dinner prior to closing and sat outside and during my time there I dropped $500 in cash with just a sticky note with a colleague's number on it. Tashina went of the way to get the money back to me! Her team is amazing and shout to Allison for always making a killer burrito!!! If you want fresh food, made with integrity and care...stop by and get a great meal with a smile! read more

Have ordered online/been multiple times and not once has it been correct. Always missing ordered items (which chipotle will refund if ordered online), and always really incorrect items (which chipotle only offers a credit for if ordered online). They will correct in person, but it has not been a quick fix. Additionally, the people who trim the meat are not doing as good of a job as those at other locations in my experience. I can't say I will be interested in going back again. read more

7:15 pm. Server offered taste of meat I'd not had before - a positive. Could not find a clean table to sit at. Counter by condiments and napkins was sloppy, and unwiped. Appeared to be enough staff, but no tables were cleaned while we ate. Trash on floor by register in path to kitchen lay there while numerous employees walked over the trash. Food was pretty good, but uncleanliness of dining area left us wondering about overall cleanliness. Won't be returning anytime soon until we hear reports of improvement. read more

Very poor service, every time I visit They do not have an item. Today no chicken. The place was dirty. No cup covers. Tables very dirty.

Most of our order was wrong for starters. I also received my bowl with one enormous lump of unshredded meat which was mostly fat. Super disappointing after we had been looking forward to this location opening. This staff needs major training. read more

Manager would not scoop a full serving of meat even after asked for a bigger scoop. Terrible service, worst experience at a chipotle to date. Strongly recommend giving your business to another location read more

Sadly, This chipotle is awful! Most frustrating since many of us in this area have looked forward to its opening for YEARS! 1. Wait time for online orders will be 15-45 min late. EVERY TIME. Plan accordingly 2. They are out of products regularly ie: chips, black beans, fajita veggies etc. (it's a nightmare trying to get reimbursed for the chips you paid for online but didn't get.) -Lettuce is almost always browning at the edges and not bite sized/if they even have lettuce 3. Flavor is NOT consistent like every other chipoltle in the country. From the lime and salt on the chips, the salsas...all of the meats, AND even the rice and beans. Ingredients are omitted and recipes clearly aren't followed. 4. Cleanliness -Restaurant is like a teenagers room. Dirty tables, trash everywhere. STILL hoping it isn't this bad? I get you. How could it be? 5. Beware of bowls for to go orders!!!!! ***3 TIMES NOW I've been handed a bag through the drive through window where the bottom is dripping and has soaked through enough to make the employee hold it from the bottom since it's just a soppy hole everything will fall through. I shit you not. Seriously?!?!? $10+ per meal, you can't make sure what you're handing me is in tact enough that is doesn't drip all over me and my car?!?!? I have yet to experience the employee rudeness others mention. They've been nice, but that doesn't make up for all the other stuff. We eat chipoltle everywhere we go when we travel. Is it the management? The employees are making $18 + an hr which is usually a good incentive to do a good job. Please, PLEASE chipoltle, find the root of the problem and FIX it!! Don't let this store ruin the chipoltle experience. read more

Externally long wait times...apathetic workers. Well below average for even Chipotle. Waited at window for 10 minutes just to find out order was going to be delayed. read more

Waiting for more than one hour Would not recommend if you have to go somewhere at a time read more

My order was over an hour late. Then the order was completely wrong. I was just going to eat it anyway, but there was an extra serving of long brown hair in my food. I do not recommend. *** update I took the food back. The manager was very nice and professional. She refunded me in full and remade all the food. It's was good the second time around. I'll give them another try. read more

This review is for the new Chipotle in Southern pines: Do not order using the app. Better off going in an ordering. I ordered food using the app, to be picked up at a specific time. Ended up waiting for 20 minutes past the time to receive my food. read more

Carne Asada bowl and burrito was mostly rice with a few pieces of bland and gristled pieces of cold meat. Not good at all. Way overpriced for such poor quality food. Company should be sued for false advertising. We were taken in by their fabulous tv commercials; only to find upon arrival at the Aberdeen NC location, that the employees didn't have have a clue about what their company so proudly braggs about on tv. Where's the Beef ?!! Never again. Beware of this high priced, Taco Bell, in disguise !! For the money wasted at Chipotle in Aberdeen NC; we could have went to Golden Corral and had the real.deal. Word up, BEWARE !!!! read more

So I typically don't write reviews, but this one is worth it. I ordered chipotle through Grubhub (no problems with them surprisingly). Since chipotle is new and I prefer them over Moe's thought I'd give them a try for lunch. The bowl that was delivered was missing 5/5 requested items and they added a little lettuce on top for a little razzle dazzle. So disappointed since I thought this would have better service being a newer establishment. read more

if zero stars were an option I'd put it. As I know everyone else was, I was so excited to finally have a chipotle in southern pines. turns out we don't actually have a chipotle. we have a building that says Chipotle with an entirely different experience in reality. never stocked on proper items, ratio of ingredients given is laughable and staff is not eager to please. I'll just go back to thinking there's not a chipotle in southern pines. read more

Chipotle Southern Pines never ever again!!!!!!!!! Dining room closed. Sign says order on app. 45 minute wait in the drive thru. If you can't staff it then close it for the day. read more

This was a terrible experience for a Friday night take out. We ordered 2 burritos online at 5:13 and got a message that they would be ready at 5:30. We arrived at 5:28 and waited at the drive-thru behind one other car where after 5 minutes they got their food, we moved up to the window and waited 7 additional minutes and no one was inside at the window. We then pulled up and went inside, although we counted 6 employees that we could see, not one even acknowledged our presence. We decided to go back to the drive-thru where we were now 4th in line with 4 more behind us. At 6:05 we finally got our order which by now was very cold. Definitely will never go back; wish I would have read the reviews online before ordering. If this place is still in business in a year it will be a miracle. read more

whoever was working the nightshift of april 1, 2024 needs to be fired. this is the worst service ive ever experienced at chipotle. the car line sat there for 30+ minutes, there was a complete lack of urgency despite there being multiple employees, and things they were out of were never refilled. the job is to put food in a bowl or burrito. you're not splitting the atom. as someone who has worked in the food industry, this was so embarrassing for this location. hopefully management wakes up. read more