I never received a to-go order on time. ALWAYS ALWAYS LATE. Today it was 15 minutes late how come an online order I placed 1 hour ago can be late read more

Great service from Will, he was super friendly and was super helpful by answering any questions I had (:

I don't know what has happened to this one location, but they are always out of cilantro lime rice. They were out of ice also, I am not sure if the management or Corp has just washed their hands of making sure you have the basics necessities at this location.... read more

A while ago, this Chipotle messed up my online order and they were nice and sent my 2 Free Entrees to order online. I just used it today to get 2 burritos and then again they messed up my order again. They put the name labels wrong and also I ordered the Chicken Al Pastor and they gave me a different meat. read more

Pretty sure this just restates what others have said. Submitted an order for one food item via their app. Showed up 5 minutes after the app said it would be done. There are shelves that are alphabetically arranged for orders that presumably came from their app. No bags there. No separate line for online orders. Waited for a few minutes to talk to the server at the counter. He said "let me check". Came back a few minutes later to say that it was being prepared. Someone more patient than I was was at the front of the line waiting for their online order as well. It seemed that workers handling the drive-through were also handling the online orders. It was like as soon as anyone arrived looking for the food they ordered, that was Chipotle's trigger to actually start making the order instead of making it ready to be picked up on time. Why do they think this is a good idea? Shows no respect AT ALL for customer's time. While waiting around I noticed there was one or two BADLY dirty tables in the eating area. Not the worst I've seen, but not pretty either. Did finally get my meal, and the staff weren't rude or anything and they apologized when handing my meal to me. I wasn't rude to them, but I think they could tell I wasn't happy either. Was going to call the manager before first leaving this review but the issues here appear to be systemic. This should be a wakeup call to Chipotle. Clearly Chipotle doesn't care. I've pulled back a LOT on my Chipotle ordering in general, but won't be back to that location. read more

Big fly on salad , Mgr refused to acknowledge it and we left and haven't gone back almost 2 months.

Horrible service and always dirty. Manager is a jerk and they give the smallest portions.

GARBAGE customer service, they turned away our meal because they had no meat available along with the place was a mess and when we brought to the managers attention he was full of excuses. Stay away from this hole in the wall. read more

Service here is going downhill fast. I've been here 2 times in the past 2 weeks. They run out of steak, veggies, beans. The amount they give you is minimal. The burritos were not nicely wrapped. The juice spilled out. Disaster. read more

Not good at all! Just received the order and my salad was backwards in the container. Food portions were also small. worst Chipotle order I have had to date. I do not recommend you order from this place. Worst of all is there was no receipt given so I cannot file a complain with corporate. Will not be back and do not recommend. read more

We went to Chipotle Friday night in Valencia on Newhall Ranch Rd and Copperhill. We were a party of 3 . The 2 gals at the end near the topping items and the Cashier were just naming items we did not order or have and the cashier was just to ringing up all these things we did not order. So I corrected her and said out loud we didn't order many things you just rang up and they kept talking over me and would not just shut up for a minute to hear what I was saying. Finally the manager came over and she had to use the key so the cashier could take off the 3 items we were charged for that we never ordered. Girls just listen when a customer is speaking and maybe you wouldn't have to ask the manager to correct your mistakes every 5 min. We sat in the dining room with our meal and witnessed manager correcting their over charges over and over. Stick to school gals being students please read more

This is literally the slowest chipotle ever!! Also don't order on their app because they are so greedy with how much meat they give you.

Service was friendly. Dining room filthy. Every table was dirty. Had to ask them to clean off a table. The floor looks like there was a toddler birthday party here. Do they not know how to clean? read more

I ordered 2 Veggie Bowls and both had one piece of meat in them. I am vegetarian and this is not the first time this has happened to me. I will not eat chipotle anymore. read more

Chipotle Mexican Grill - Fast Food Near Me - Valencia, California

I love chipotle... however this location is a disgrace. No disrespect to any of their employees. The ambience at this location was dead, almost as if I was trapped in a fever dream as they played beep beep boop music. I wanted to order my usual, white rice, chicken, cheese, lettuce, and a few other fillings however I was left with misfortune as they had no white rice nor chicken. And as a cherry on top my burrito flopped over and fell apart one bite in. Boutta go to chronic tacos across the street next time. read more

Chipotle Mexican Grill - Apocalyptic burrito from hell - Fast Food Near Me - Valencia, California

This is the absolute WORST Chipotle I've ever been to. Tables were filthy, but the worker was more worried about people not wearing a mask. 2 coke dispensers and they are both empty. No coke to refill and still too busy with masks. If they can't keep the drinks stocked and the tables clean not much else matters. There are better Chipotle locations close enough, so don't waste your time with this one. read more

I'm not sure what is going on at this location, new management? Just terrible, simply terrible. 1. The cleanliness has gone, this restaurant's appearance made me want to turn around and walk out, I'm fortunately I stayed and made a purchase. 2. The portion size was disappointing to say the least. Not sure what else to say about that. The prices on everything are increasing all around us. But we still pay for items and we expect them to be what they're supposed to be. 3. The "host" working the register found it more important to have a full conversation with another customer. That was after the customer had paid for and received his order and was otherwise done. I almost said "excuse me" to the so called host, as my burrito bowl was done and sitting on the counter. Overall just sad to see this otherwise great location drop to this poor level of quality, service and cleanliness. I will NOT be back anytime soon. read more

Chipotle Mexican Grill - Here's a classic Burrito Bowl, chicken, as sad at it appears. - Fast Food Near Me - Valencia, California

First time going to this Chipotle, and I could just say it's a mess. The line was long, and you could tell there weren't enough workers. They were really backed up on having the food out. When I ordered my food, I asked for beans and got told there wasn't any until someone in the back brought out a tiny bowl. When the girl wrapped my burrito, tell me why she stuck her whole fingers as she curled the burrito up. I understand they have gloves, but it's not pleasant to see someone's fingers getting covered with the sauce inside the burrito. Not only that, but the table where they make burritos and the bowls was also covered with food being spilled from other orders, and you could clearly see that there was food from the table touching my food. There was also a manager yelling at their employee. Just yikes. read more

I came here 2 hours before closing and they said they ran out of guacamole for the day. Service was very slow for some reason. They seem short staffed and need more skilled workers helping at the front. read more

Do not eat here at opening. They definitely save the food from the night prior. The guacamole was brown and the food tasted off, was not fresh, sort of a dish water type taste. I got it to go on my lunch hour so I couldn't even return the meal. 2 of my co workers ordered as well. The 3 of us are now in so much stomach pain and feeling nauseas. I usually love chipotle and haven't had any issues. After reading the reddit reviews from chipotle managers online, it is confirmed that they keep their food overnight. I won't be ordering in the AM ever again. read more

Dirty grossed me out! Ordered this location by mistake. Hopefully management sees this and addresses the employees.

Best customer service I have seen at a Chipotle. It's never bad service, but the staff here are beyond the norm with their attention to detail, friendliness, and general professionalism. read more

Chipotle Mexican Grill - Half chicken, half pork quesadilla. - Fast Food Near Me - Valencia, California

I'm so annoyed. I'm a teacher at a school nearby whose fundraiser is tonight. I didn't know the fundraiser doesn't begin until 4 pm. I stopped after work and spent $25. The lady at the register says, "I'm sorry it doesn't begin until 4 pm. Really? It's for a school. You can't give us the $?? I won't ever stop here again. So rude. read more

If you haven't tried the pollo asada, run don't walk to chipotle because it's delicious!!! We ordered a pollo asada burrito, pollo asada bowl and softritas bowl. They were delicious. Everything was fresh and appetizing. The associate offered us a taste of the pollo asada when we asked what it was as it's a newer option. The sample was generous and we ate it happily, then ordering it. What a great new menu option! New favorite. read more

I have been coming year for about 5 years now. It was always busy and clean. Not sure what has happened but the last three times I have eaten here I have left a little grossed out and frustrated. One person taking , filling and checking out patrons. What?! I watched the girl cooking steak in the back actually take meat and eat it as she was packing it up after she cut it up. Yes, with her gloved hands. Yum...not. Every table is dirty always now. You have to wipe it yourself or ask as your paying g for someone to clean it...faster and cleaner if you wipe yourself. Seriously!! The floors out in dinning room look like they have not been cleaned in months. Food all over...Then the bathroom.....It has NEVER been this disgusting smelly and clumps of dirt like stuff throughout the bathroom and the door lock was broken. I could go on but you get the jist.....I would hope that management takes a look at this review and tries to pull this place back to its former glory. The pictures is how it has looked for a while now. read more

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The worst customer service by the cashier. Baha or Bara (no name tags) . She was rushing me through the payment process and was becoming hostile as I tried to bring up my rewards. After I paid she begin to argue with me about how I did not inform them of using a reward. Raising her voice at me almost yelling. read more

DO NOT GO HERE. I love Chipotle but this was just a TERRIBLE EXPERIENCE. First and last time we will go to this location. Stopped tonight to get dinner for a family of five and we literally ended up throwing our food away. In the restaurant the employees had attitudes. The service was not good. The portions were ridiculously skimpy. They were out of lettuce. They were out of guacamole. When we got home the rice tasted like salt. It was so salty we had to get what we could out of our food. The beans were hard. The chips tasted stale. We ate a little bit of the food and just threw the rest away. COMPLETE WASTE OF MONEY. Manager and business owner... you have SERIOUS SERIOUS issues at this location. The majority of the reviews here are not good. Listen to your customers!!! read more

Was out working with my coworker and so I was very happy when he suggested Chipotle. I knew the Sofritas would be acceptable in my vegan diet and very tasty. Everything was fresh and the place was very clean. The girl making our burrito was very friendly and we were happy with our service. I was mentioning to my coworker how I was surprised that it was not very busy, 5 minutes later the line was to the door. I included, along with the Sofritas, white rice, black beans, corn, lettuce, salsa and other great veggies to my bowl. I ordered the chips and they are really salty but still delicious. The bar area with the drink fountain and utensils was nice and clean. Good job Chipotle. read more

They need to improve food quality control. I almost choked on a piece of burnt veggie in my steak bowl today. read more

Chipotle Mexican Grill - In Steak bowl - Fast Food Near Me - Valencia, California

HORRIBLE! Girl who wrapped my burrito did not wrap it correctly and it fell apart when i got home with guacamole and lettuce spilling from the sides. Not coming back ever again. read more

Chipotle Mexican Grill - Fast Food Near Me - Valencia, California

There really will cheat you on meat servings Half the staff is rude ...and they are very slow And they cross-contaminate foods and they will drop food on the counter then throw it into your burrito... read more

Very condescending staff member. That was enough for me to give this rating after eating here for 10 years.

brilliant customer service, really nice people and the food is amazing. I love the place it is amazing.

Do yourself a favor and drive to a different location. Stale gross soggy chips, undercooked chicken. When we ordered through door dash half the order wasn't even in the bag. read more

This place is pretty bad, service is slow, they never have food available, and online orders take forever. I once had to wait 20 minutes past my order time to get my food, at that point I had to walk up and just waited in line before I got my food and they told me they could not cancel my order and I'd pay double. Recently I went again to try it out and the food quality was awful. i always go to chipotle in different places by my work and I love it! But I don't know what's up with this chipotle but it's been terrible for a while, go to a different one. read more

Stale chips, brown guacamole and always out of ingredients. Each of the last 4 visits it's always something.

Agree with other reviews. Been coming here for years but the customer service has been horrible the last few months. Very rude employees. Out of certain items pretty often. Not clean by any means. Very disappointed. read more

We all look forward to the weekend and yes Friday is here all week you have been thinking what can start your weekend right having a good delicious lunch can be one of those things. So my was going to Chipotle and I order and all looks good I get to the office and first bite was really good. I got to the protein and hell no the chicken was burnt I thought I was eating some charcoal yeah charcoal. I took another bite and the steak was burnt too why I don't thinks it's hard to cook those isn't there a timer that tell you when it's done. I don't mind paying the money just fix it thanks. read more

Worst service ever! Every time I ask myself why we gave it another chance. This time I'm done! They had no meat and said it would be 30 minutes until it was ready. We chose different options to just get something. As we were checking out, someone asked for meat and they said it was ready! These people are clueless and don't know what they're doing read more

No one here yet took forever. 1 person working and she was mixing like a turtle. Burrito is all tortilla. No filling. 2 thumbs down.