Do one thing and do it well. Chipotle does fast food burritos right. A simple menu, solid options, and super-friendly staff. A chain with a commitment to quality (fresh, made onsite, sustainable food sources, etc.). Tasty. My only gripe is that they should have queso. But the guacamole is worth the extra pence. read more

Chipotle Mexican Grill - Mexican Near Me - Valparaiso, Indiana

Worst service I've ever gotten at a Chipotle from any state. A couple had a baby and the woman in the service line was completely distracted by it. Asking the baby's age, name, weight when birthed and weight now. She loaded up this lady's burrito so fat she had to get two extra tortillas and extra sheets of foil, and for this lady's partner a mountain of toppings and two extra large scoops of chicken for his bowl. For my bowl she puts the smallest scoop of chicken and there was exactly 10 pieces of lettuce, and a small scoop of cheese. I went back inside irritated but polite asking the woman in the service line "STAR" if she could please add more toppings to my bowl. Star asked what was wrong with it in a rude tone and I replied "there's barely anything in my bowl" and star said she couldn't put it directly into the bowl but she could put it in some small side Tupperware, I asked star not to put lids on it because I had my bowl open and ready to just pour the toppings into it but once she filled the side dish and tossed them at me on the steel counter, so I said "do not TOSS anything at me." and she proceeded to do it again so I calmly added the toppings into my bowl and threw it at "STAR", and had a NEW bowl made for me. I asked someone else in the service line as "STAR" was trying to start yelling to escalate the situation, to please give me their managers number, and corporates number until another worker had to remove her to the back away from me. As I was outside in my vehicle, I assume Star was taking her break and had the sad audacity to start snickering looking at me from my vehicle, while calling corporate to leave a good long review about my experience to which her snickering was involved. Extremely disappointed with my experience at this chipotle, obviously Star needs some more training and her name doesn't apply to the quality of her service. p.s. in case someone was wondering, the baby's name is Killian, weighed 8 pounds at birth, and now weighs 10 pounds. read more

I use to come all the time, but then they changed up with the 3 pointer burrito I usually get and they are so slow and have like 10-15 people in there. I go to Qdoba across the street and they have 2-3 people and move 10 times faster. read more

I cannot possibly understand why this place has such negative reviews. This is easily one of the cleanest and well-run Chipotle franchises in the area. They are often busy, but the line goes quickly (you're in a college town, how can you expect it not to be busy?) I also firmly believe that this Chipotle has the best chips and guac of any Chipotle I've ever been to. Should have higher ratings. read more

A great addition to the Valpo casual dining scene. Their white rice with cilantro is *amazing*. I mean, you'd think rice is rice, who cares? No, man. This fluffy delight makes my burrito sing. Get the vegetarian burrito so you don't have to pay extra for avocado. Also, it's not listed on the menu but if money is tight or you're not that hungry, you can order just one taco or the kid's meal which is one taco, chips and drink. The staff was a bit clueless when they first opened, but they have their act together now. read more

Ordered a salad. There was literally 5 pieces of spinach, no lettuce. Very little beans. Made the mistake of getting guacamole. When I opened up the salad(?) It was a brown glob on top. The whole thing was sloppy. I remember when Chipotle used to be good and fresh but now that you can't go in I guess they just don't care! Not going back! read more

I know some people enjoy this place. I ate at the Merrillville one a number of times then went here. At about 11 that night, I started heaving violently, followed by gastrointestinal attacks. I never miss work, but did the next day because the restroom was too far from my desk, and the idea of wearing depends to my job just didn't feel right. I called and mentioned that I had become violently ill with what I can only guess was food poisoning. They assured me that no one else had reported the same, and that they couldn't remember anyone since they opened who had experienced the same. Then they offered to comp me a meal if I cared to return. I could still remember the taste of that chopped chicken, black beans, hot salsa, and mix of sides as it flowed from my mouth with what was obviously my imagination. I passed on the comp meal, and am not willing to go through this experience ever again, even if I was the only one in the Midwest who got bad food. Obviously, the national food scare had some substance. So sad, because until my projectile vomiting, I liked this place. read more

I'm used to going to the Michigan City location where the service is excellent. It was really a shock to find out what bad attitudes the workers at the Valpo store have. Particularly the women. We went this last Friday at 8:30, which is a whole hour and a half before they close. When we pulled up there was a lady cleaning tables and she basically gave us a death stare. When we went up to the counter to order the lady making the food was extremely rude. She said "what do you want". And she just really had a horrible attitude when making my food. And the lady that was at the register was no better. She basically snatched my card and then didn't even tell me to have a good day. It's not like we sat in the restaurant to eat. We took our food to go. That's no way to treat paying customers. It's really disappointing too because we live in Valparaiso and it's the only Chipotle. Luckily I travel to Michigan City often for work. Even the employees at the Michigan City store have said they heard from customers that the Valpo employees are rude. read more

Dirty. Tables not clean. Garbage stacked up by door with no can in sight. Employees don't know any info about the ingredients. Overpriced for small portions. Will not return. read more

My husband loves Chiptole so we eat eat here quite a bit. We like that they try to use responsibly raised food and actually make things fresh every day. In the past this location has been a solid example of a chain that makes good food. For that I'd give them 4 stars, but my last few experiences were 2 star at best, so I'll go in the middle with 3 stars, but I'm a little worried about the trend. On one occasion my carnitas tasted like boiled chicken and was so tough/dry I ended up pushing it aside and eating around it. Today they person making my bowl gave me what looked to me like less than half the amount as usual and my husband also had to ask for more rice, beans, and barbacoa to make it a normal portion. He asked if this was a new policy and they said no. Maybe the people were new and need more training? Not sure, but I hope they get it straightened out soon. read more

I only visit this Chipotle when I'm in Valparaiso(not sure if there is another in the small town). Service is always fast and the employees are friendly. It's chipotle, can't beat it. read more

Hate coming here the workers do not understand what a little bit means. They are so anxious to grab what ever they think you may want before you can order like they are rushing you through the line even if you are the only one there. Thanks for f***ing up my order once again. read more

The food at this Chipotle is always good, so that's why they've earned 2, or 2 1/2 stars. But what is unbelievable is the management and staff. I've seen bullying here - one girl (who seems to be the staff member who is not in the "in crowd") has to serve every customer and start every order, while three or four staff members are congregating and chatting away in the area between the kitchen and the serving line, and they don't pitch in. If you make eye contact with them, they say, "she'll will be with you in a minute." So there's no teamwork, and management is paying no attention. The customer is taken care of slowly, and I felt sorry for the poor girl who wasn't getting any help from her peers. This is not how other Chipotle's are run. read more

Ordered for online pickup and arrived 5 minutes after it was supposed to be ready, but they had not even started the order. Wouldn't be too upset except this is the fourth time in a row it's happened. Won't be ordering online again. read more

don't ever order online for pick up... you'll watch 25 people wait in line and have their food made before yours comes out 20 min late

Gave this place a bad review a couple months ago...went back a couple times cause it's great food and service/speed/etc has improved nicely! Nice work:) read more

Do yourself a favor and make the drive to the Merrillville location. Every single time my wife and I have come here they give you the smallest portions imaginable. EVERY TIME. Not to mention service with an attitude. Merrillville location is worth the drive and has always given you almost too much food. read more

I have had troubling issues with the Valparaiso location recently. The orders have been wrong on my web orders. Also, last night I had a staff member yell at me because I asked her to remake a burrito because it was incorrect. She yell across the line for me to "chill out...my ##$ it's not that serious". And continued to do so involving other customers in her rant. Afterwards she constantly smirked at me trying to get a rise out of me. I reported her to the manager who stated he would speak with her. I asked for the DM's number. When I asked the manager what her name was for reference in my phone call, he replied he didn't know and that she was from another store. I called the DM, I am awaiting a return call. As a business owner this behavior is disturbing. read more

Easy to get to. Strip mall parking. Fresh ingredients. Friendly service. The food is great. read more

The Chipotle chain, as a whole, offers good quality alternatives to most fast food restaurants. They allow you the ability to choose to make your food "more healthy" by selecting the exact ingredients you wish based on your nutritional needs. When traveling on business throughout the country, it is not unusual that I will visit a Chipotle up to 5 days per week. I'm a huge fan overall, obviously. That being said, the Chipotle in Valpo (closest to my house) is the WORST I have been to in 10 years of patronizing the Chipotle chain. Again. it is unfortunate that it is closer to my home than the Merrillville location. I'm guessing the ownership does not care or does not train these employees sufficiently. They are unable to properly cook and trim the meats, season the rice, or mix the salsa with the proper ingredients. They also short you on the portions, even when you ask and pay for double. Top it all off with extremely SLOW service. Don't think about going here if you're pressed for time during the lunch hour. The tables are also usually filthy. read more

For Chipotle, it matters where you go as they are all franchises or something like them. I've learned that: 1. The one in Evanston, IL is one of the better ones. 2. This one is one of the better ones. 3. The one in Naples, Florida (visiting) is NOT one of the better ones - but is the only one around that area. This one has EXCELLENT flavor and taste - the right balances from people who obviously love their Chipotle! Always fresh. Well priced (though they did raise their prices a year ago). The service is ok/good in that they are always friendly and willing. I don't have errors in our orders. But this service is bad in that over the phone or online ordering is not ready when you think it will be and you have to wait - so better to just order there and take it back with you. Sometimes, there can be a long line but ultimately - great food, good prices, and love supporting our locals because their food is sourced locally and free of the garbage that other restaurants serve as food. It's still tex-mex but excellent and they have Tabasco! read more

Food is always on point, this was veterans day and we had to argue with the girl because they don't start till 3pm....I thought veterans day was all day not at 3p m. This is the problem, we ask the girl making the food if they do it ,she says yes sir it's a buy one get one. So my wife and I order. We go to pay and the girl says sorry we don't start that till 3pm. My wife said why did she say it was fine. The girl said yea I thought it was all day. Thank you Chipotle for the awesome burrito though cause your food rocks. Just this once the service was a little off. read more

Best chipotle I've ever been to!! Great energy, fun environment, and the line moved so fast despite being out of the door when I got there! Great smiling faces! Will definitely go back again! read more

So tonight we went to Chipotle in Valpo because it was a Lake Shore Paws fundraiser. We normally do not go to this one, we go to the one in Michigan City a lot more. The one in Valpo barely gives you anything I ordered a salad and barely got actual salad. Also we had ordered a burrito and we had to ask it to be rewrapped because there was food coming out of the foil. Lastly, when we ordered the chips and quest the chips were stale! I was so excited to try the queso but the chips were stale and ruined it! read more

This is the worst chipotle I've ever gone to. They gave me a tiny bit of rice and veggies then a normal amount of guacamole and sour cream.. the bowl was barely full. The people in front of me had half full bowls also. EVERY chipotle I've ever gone to has filled my bowl to where it's almost overflowing. I felt like I was eating spoonfuls of sour cream and guacamole because those were the only things they put a sexiest amount of in the bowl. read more

This Chipotle is by far the worst Chipotle i've been to in my entire life. After a long and hectic day all i wanted was a burrito with a little extra rice, and by extra rice i mean all the lady could put was half a spoon of rice on my bowl and gave me a dirty look, the horrible costumer service angers me so much because i too work in costumer service but i'm never that bad to by costumers. Besides the poor costumer service they somehow never have fresh steak and the wait is usually 10-15 minutes. I certainly don't have time for that. Don't forget about the mushy mild tomato salsa, you're better off going to Qdoba down the street or driving all the way out to Merrillville where the service and food are way better. read more

We used them to entertain 80+ people for a rehearsal lunch. They packaged everything we needed in sturdy boxes with spoons, bowls, sterno's, racks etc. They had it ready when we told them we would pick it up and helped us load it into the van. Very pleasant to work with. I would highly recommend them if you are entertaining a large group. read more

By far the worst visit I've ever had there. I ordered a burrito and a bowl. Both with chicken. First the lady wanted to put the burrito in the bowl after we told her 3 times it was a separate deal. Then my burrito got substantially less chicken than the guy behind me. The lady asked the guy behind me "You want more chicken" while proceeding to push my burrito forward. She never asked if I wanted vegetables in my bowl, and when I tried to stop her to tell her she walked away. Since I was waiting behind someone in line, I tried again after she completed another order.........and she walked away again. The guy that satisfied my request gave me less than 1 full scoop of vegetables, after I saw him give about 2-3 full scoops to the person in front of me. The mild tomatoes only filled half the container for my chips. And the cashier made 0 eye contact and showed 0 interest in working. All she said was the price and then she said "Here." In a really blunt fashion with a frown on her face. She also said that before giving us the drink we ordered. Lastly, the counter by the drinks was extremely sticky and nasty, and the napkin dispenser was empty. And when we got home and checked the chips, literally 80% of them consisted of crumbs. read more

After my 3rd time ordering online, I've learned my lesson. I order online because I am a work and need to be in and out. Every time I've ordered online, I have to wait for my food to be made. There is always a line out the door at this location and it seems like plenty of people are working, just none of them want to help you. After my third bad experience of ordering my food ahead, I knew I wasn't going to go back. I walk in and the Chiptole is empty, one person is grilling chicken and the cashier is spinning around in circles dancing behind the counter. I walk up to pay, my order has not been made, again. As I have to wait for my already placed online order to be made, the people start flowing in and the one person on the food line has to cater to the walk ins first. After my 20 min wait for tacos. I bring them back to work and they each have about 20lbs of guacamole on them which I didn't even order in the first place because I'm allergic. That was a meal and an hour lunch wasted. Never returning. read more

It is just what it advertises, fast food. I have ordered online and ordered in person. Online we received what we ordered and the food was OK. The food is nothing exciting and Mexican food it is not. I went in to purchase and they were out of several items including the fajita veggies, carnitas and ground beef. To top our off our experience off the steak was dry and I am guessing not fresh. The restaurant did not look or feel very clean. The service was no different that a lot of the fast food chains, not good but not horrible. If you have not eaten here I recommend you order online and judge the food for yourself. I do not recommend going there for your meal, the food is not fresh, lines are excessively long and service is really slow. read more