Greeted somewhat warmly. Order was placed quickly. They were almost out of chicken and tried to scrape off enough for the meal, but I said I'd wait for fresh. The meal was good though. read more

You can feel the tension from their employees. It's obvious there is poor employee retention and the lack to do basic service here. read more

Chipotle Mexican Grill - Mexican Near Me - Valparaiso, Indiana

Everything was good until my wife and I used the bathrooms. The men's room was disgusting and my wife said the woman's bathroom was the same. read more

Chipotle Mexican Grill - Dirty Bathroom - Mexican Near Me - Valparaiso, Indiana

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Absolute train wreck, they care far more about filling online orders than they do about taking care of customers in the restaurant. And they're extremely inconsistent on the amount of food they put in to entrees one they will pile ingredients in and the next they will barely cover the bottom f the bowl with rice and skim on the protein as well. Their excuse is that they are understaffed but they do t use the staff they have to take care of customers in the store. read more

Very disappointed. Waited in line for almost an hour then got to the front of line. They were all giggling and didnt even apologize for the wait or have my food ready that I pre-ordered before hand. Then on top of it my rice was hard and the bowl wasnt even made right. read more

I was just here waiting for a hour for a DoorDash pickup and I didn't even get it I asked repeatedly when it will be ready and they never gave me a time frame just said they're working on it if I had knew it would take an hour I would've saved my time and left and the people that were working on the to go orders need to be fired I repeatedly looked back to see them talking and joking with each other while 15 people waited for there orders it is not that hard to make tacos and burritos if I could I would give this place 0 stars read more

Portions are horrible. Never do an online order. They hardly fill the bowl. Workers act like the food comes out of their pay. Never go here

Ridiculous. Spent $22 on a small ass bowl of some rice and meat. Didn't even come with a drink. I ate it all in about 3 minutes and then had to go somewhere else to eat again because I wasn't full. I will never return. Ever. What a rip off. read more

Ok, WOW! I visited this Chipotle for the first time today since moving into town. Their customer service was very disappointing - cold, annoyed and short. I had ordered three entrees, and the server acted like I was bothering her, and the cashier was short and snotty. The chips I ordered were very stale, like day-old stale! I was filling up my cup at the drink station, and an employee on break shoved himself right in front of my arms (causing me to back up because he would've been touching me had I not) to get himself a straw and fork! That was surprising. I'm normally very impressed by Chipotle and their foods, but I will not be returning to this location. read more

100% recommend this chipotle location. They never miss on my orders and always come through with the double anything.

We went in about 8:30-8:45, Staff was so polite and I asked for a shit ton of cheese and she smiled and put a ton of cheese on my food. Staff was kind and place was clean! read more

Bypass this location. Worst ran Chipotle I have ever came across. I visited once when it first opened and never came back because Qdoba is across the street. My wife needs the Chipotle fix every now and then is always disappointed when she dines at this location. She always complains of the rice being too hard and clumpy and the chicken is either dry, overcooked, or this time, flat out burnt. My wife and son didn't even get through half of their meals because of the chicken was sooo charred. I tasted it and was like eating the scraps off the bottom of the grill. Online ordering at this location is a joke. Your better off just going in. My wife has ordered online before and said waited longer than it would have to gone through the line. This time my wife and I were 30 mins out and ordered. We arrived 5-10 minutes after my time was supposed to be. There were 5 others waiting for online as the people who just walked in kept moving through the line. Some people started to ask about there order, so I eventually did the same. The lady said it's right here, sitting between the cash register and next to the food line. I asked how am I supposed to know that is my order when it's not on the online shelf. They advised that when there are two bags they place it on the counter. I asked how am I supposed to know that. How would any customer supposed to know that. I asked why wouldn't they call out the name or even check with the 5 people that are waiting. I was waiting 20 minutes inside plus the 30 drive there. read more

Chipotle Mexican Grill - I tried to find the best looking chicken in the bunch and this was it. Tasted like char of the grill. - Mexican Near Me - Valparaiso, Indiana

They never add queso to mobile orders or delivery orders. I keep paying extra for it and getting no queso. Today they just added tons of extra sour cream and hoped I wouldnt notice but I did :( read more

Messed up my order adding a ton of sour cream even though I didn't ask for it and asked for guacamole I did not get. Was cold and very bland

I had lunch on Christmas Eve at the Valparaiso location and they were very nice. Food was great, place was clean. Thank you for working today and being so kind read more

Just bought a steak burrito bowl. Hardly anything in the bowl. C'mon. Rice isn't that expensive. Done with the Valpo location.

This place has been consistently Below average in taste and service. On any given day, you'll find The rice and beans undercooked, meat not ready, lines out the door and slow service with only 2 people behind the counter. Reviewers are absolutely correct to instead visit the Merrillville store because clearly their Management know how to run a Chipotle store. This Valparaiso store Management clearly needs some help/direction on how to run a Casual Fast food joint efficiently. read more

Just got home with our burrito bowls. Found a long hair in one, and several pieces of a hard, black substance in both. Noticed an employee sweeping the floor with a broom near food, wondering how much of that is in my food too. No respect for Covid precautions. Restaurant was packed, with long line from counter to door. No distancing. read more

I like the idea of this place but it often disappoints. In trying to eat healthier, this seemed like an easy option. Sometimes it's what's advertised but often it's not. They are frequently out of key ingredients, service is poor, and so on... Not great. read more

I fear that this may be a rebuilding year for this particular Chipotle. For the last several months I have experienced repeat issues at this location such as undercooked brown rice and leathery, over-seasoned chicken. I had a recent, terrible experience where the queso tasted like a piece of plastic had literally melted into the cheese. It smelled similar to when you put something you're not supposed to into the dishwasher. Unfortunately I didn't realize this until I had already taken a couple of bites which was truly disgusting. I called to let them know so that they would stop serving it and they didn't apologize or offer to replace my food. I will say that the employees seem friendly and well-intentioned but it feels like there is a real lack of leadership and direction. read more

I hate to leave bad reviews but I've been disappointed by this chipotle location three too many times. Now that's partially my fault as I should have realized after the second time that was enough. The most distinct of my bad experiences was at about 8pm and I believe they close at 9. No issues with them being out of product thankfully! But there were at least 5 employees there and it took forever to finish and get checked out. There was one person in front of me who was an employee and ordering but once I was up a had to repeat what I wanted at least three times and I was getting three of the exact same bowls! Finally I just did one at a time because trying to say I want this on everything didn't work. When the employee ordering ahead of me checked out it took FOREVER for some reason I'm not sure what was going on. Then when it was my turn the employee at the register walked away to do something. I don't it was just very discombobulated! And I've worked in food service I understand customers can be horrible but as a employee you have to try to listen! And I didn't get mad and yell I just will stop going here and go to Portage instead. I've also had friends who've gone to this location say they are out of the most basic things like chicken or the pico and they've gone to other locations further away just so they don't have to deal with the mismanagement. I didn't give a one star because some employees were okay. And I think this is a pretty obvious management issue and the regular employees can't completely be blamed. read more

Did online order. They forgot burrito so had to drive back and get it. Acted as if no big deal. Out of cheese and barely any lettuce left. No corn salsa. This was at 7 pm. Reached out to management and no response. Will not go back. Food was sub par. There are too many places that are so much better. Do not recommend at all. read more

Took 30 minutes to get through a line with only 5 people in front of me when I got there. The serving of chicken was far less than any other Chipotle I have ever visited. The real issue, however, is after they started my burrito and it had the rice, beans, and chicken on it, they left it sit on the counter while they made at least 4 online/call in orders. They just kept skipping in front of my food to make some other food. At least ten minutes went by before my burrito was finished. I eat Chipotle fairly regularly. It is one of my favorite places to eat wherever I go. This place is the worst I have been to. I usually eat at the Portage Chipotle where I have never had anything but great service. read more

We eat here at least a couple times per month. Idk what is happening but the last two times has made me rethink about ever coming back. The portions are so small. I get a sofrita bowl and can only finish half so I save the other half for another meal. Not recently. Hardly anything in it at all. I had to dig around to find the beans! My son and husband's burritos were so small the tortilla was folded all the way around. Usually those are so full they're bursting. What is going on!!??! I really don't think it's worth the money anymore. Also, I get sofritas because I don't eat animals. It's a risk for accidental meat at any restaurant. But when it's nearly every time you find it in your food? This location obviously doesn't take care to keep their protein separate & that's disturbing. We love the franchise but won't be eating at this one anymore unless things change. read more

I went there a while back and the customer service was terrible the girl was half deaf barely heard me and the food was horrible and way overpriced and the place wasnt the cleanest and also watch out for getting a extra charge on youre bill they try to scam you without you knowing for extra meat or charge extra without you knowing till you leave and realise you got ripped off this place i will never be back they ripped me off on a extra charge of steak on my burrito bowl i never told the girl i wanted extra steak just a heads up to everyone that goes there i would go elsewhere that place is a scam artist ripoff overpriced the food also diodnt have very good flavor and they didnt believe in giving me a fork automatically with my food and rude staff music was way loud in there could barely hear anything read more

Oh my goodness! My husband was waiting for food and just watched the employee grab his mask to pull down and sneeze all over the food in front of him then pull the mask back up. Heading to Qdoba now!!! So gross. read more

The steak is always rubbery and the guac has little to no flavor on multiple occasions. I've been to the one in Portage, Michigan City, and many other locations in Indiana and they are fine. Probably one of the worst ones I've been to. After my last meal here I don't think I will be back. My steak was very fatty and it was disgusting, the rice felt like it was uncooked it was like crunchy almost, and the guac, like I said, was bland. I've gave this location multiple chances hoping it might be better but it never is. Don't recommend. read more

I'm pregnant and this is the worst Chipotle I ever had I literally sat in my car and cried. The guacamole had absolutely NO flavor. I don't even think they added salt. The chicken was so bland and I don't even think they cooked the rice right. I'm not sure how this location can consistently have terrible food. Who is making it? The portage & Michigan city location are just fine. read more

Ordered with the app today and when I went and picked up the food, the employee stated that they didn't have any avocados, although I was charged for 5 of the guacamole adds. They also did not have tomatoes, so no salsa. The employee stated that I would have to go back to the app to get a refund. When I opened the food upon arriving at home, there was also no lettuce and no grilled vegetables on any of the orders either. Contacted the "manager" on the phone and she stated, we are shorthanded! She also stated she could not reimburse me and that the app was the only way??? Went to the app and of course, no easy way to get my money back. read more

A crowded place with little seating. The food has no flavor. The only good food there are their tortilla chips

I would give it a zero rating, but it isn't possible. This location is going downhill. I nearly broke my teeth on the rice and after calling and saying I want a full refund-they flatly refused. Customer service is -10. read more

Epic screw-up of a DoorDash order tonight. Wasn't even close. Employees must have had organic brain damage from sniffing glue or something. 4/5 entrees were so wrong as to be unrecognizable. Not even close. It was as if they took all details of the 4 orders and then intentionally and randomly mixed them up. My dairy-allergic kid got nothing. The rest of us had to eat things we didn't order or want because Chipotle and DoorDash played pass-the-buck. I got a $12 refund on a $100+ order that was almost entirely wrong. "Give us a break because of COVID" is over. This is unacceptable. Do better or close the door. read more

I don't know where all the hate is coming for this place deserves at least 4 stars. Always have had nice line servers and the food is all done to my standard.. read more

This chipotle is a hit or miss, more of a miss unfortunately... Every now and then it's good if you go earlier in the day. We went there two weeks ago in the evening and it was absolutely horrible, like everything.... I get a veggie bowl, the veggies here are either burnt or not cooked at all - they were not cooked AT ALL - not to mention they were barley cut... The rice had big hunks of cilantro, I love cilantro but not all in one bite. You can tell they are lazy and don't properly prep the food. Everyone in line got WAYYYY to much sour cream the guy serving was so unproportional..... once people in the line started catching on people started to not ask for it. Oh and I've been here before and had them charge me for guacamole when I just asked for it on the side of my veggie bowl (which it's suppose to come free).. why should I have to check that? Last year I went in around 9pm and more than half of the ingredients were out, therefore we got the food for free. Personally would have rather paid and gotten more than a 3 ingredient bowl but that was a nice gesture by the young lady at the counter. I am OBSESSED with chipotle but it's so upsetting this one just sucks. Avoid this chipotle, not worth it. I regret it every single time I choose to come to this chipotle and give it another chance. read more

This location really sucks idk how there can always be 10 workers in here and they are always late with orders, not coming here again when qdoba is across the street and there are many Mexican restaurants in town read more

Chicken is almost always burnt and they are short staff 100% of the time. Not the worst chipotle in the world but close. It's just embarrassing when they have a line out the door and don't serve any customers because they are behind on online orders. read more

If I could give zero I would. Worst customer service. They'll completely ignore/ not acknowledge people standing right in front of them. Isn't the first negative experience I've had here either. read more

I love Chipotle way too much! That's said, this is the slowest chipotle I've ever visited. I've frequented many, in a couple of different states even, and this one consistently has the slowest moving line ever. Don't get me wrong, I expect a line, I just don't prefer to spend 30-45 minutes (on each occasion) standing in one at a Chipotle. Food is still good which is why they get an extra star. Speed up, find a sense of urgency. You're still "fast" food. read more

I walked into this location. We were the first people in line. We waited 25 minutes to get spoken to and served. This is not fast food. We also asked when we would get served and we were ignored. We understand their are many mobile orders, but customers who also dine in should be prioritized. Hard workers, but there should be some better organizational structure when preparing food to ensure the customers are served in a timely matter. I won't be coming to this location again, but the food is always great. Just not managed well read more

Do one thing and do it well. Chipotle does fast food burritos right. A simple menu, solid options, and super-friendly staff. A chain with a commitment to quality (fresh, made onsite, sustainable food sources, etc.). Tasty. My only gripe is that they should have queso. But the guacamole is worth the extra pence. read more

Chipotle Mexican Grill - Mexican Near Me - Valparaiso, Indiana