Everything was as expected. They were very busy with cater orders but they got right to my order and it was fast and fine.

Bad service. Lazy employee they don't want to work, every time go in there they take time to do the job's

In a world of many chipotles, I will drive the 25 minutes from my house to this one (passing two others). This is hands down my favorite Chipotle in the North Shore area. Chipotle has a rep for not the cleanest restaurants, but this location always looks clean. The customer service here is quite good and I had a good experience this afternoon (10/5/24). The gentleman was kind and gave great portions! Got a normal chicken bowl with a side of guac and vinaigrette (if you know, you know). Everything was great! read more

Chipotle Mexican Grill - Inside restaurant (clean) - Fast Food Near Me - Woburn, Massachusetts

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I ordered on the app at lunch time on a Friday. It had told me the quickest for asap pick up was 12:40. I ordered a burrito. When I arrived 7 minutes past pick up time I saw on the app they were "running behind". I wasn't the only one waiting, I think my order was close to done at 1 where they yelled out my name. I did thank them and it was crickets. Clearly not many happy staff at Chipotle My burrito was very full, a little too messy but worth the price. If you are coming here around lunch time and want it to be as quick as possible I'd just do the assembly line and order right away. Unless you plan on being later than your pick up time. Plenty of parking basically in the lot read more

Against better judgment, I took my niece here because it was close and we were pressed for time. Ordered 2 burritos and asked for guacamole. The server said they were out (as usual). Yet, the online order station had a full tub. The cashier told me "It's no good" as I watched an employee put it on a burrito (it was green and fine looking). The server then said that it was only for online customers and they can't advertise on the website that they are out of ingredients. Chipotle, seriously, WTF? Your Woburn location is a steaming pile of hot mess run by people who clearly have zero management experience. I worked in food service for 10 years and this is the most poorly run restaurant I have ever seen. How hard is it to manage an inventory? Corporate doesn't even respond to customer service emails anymore, so you get the same dismal treatment from them too. Please don't bother responding here with a generic comment in Yelp because you don't ever do anything about complaints and I'd rather just be ignored than patronized. read more

Worst Chipotle place ever. They gave me cold food and refused to warm up. Manager stared at me and said "it's not my job to warm up your food." I'll NEVER come back. Do not come to this place. read more

I picked up my online order at 2:40 PM, and the sauce container was not properly sealed, causing it to spill all over my car. My request for extra rice was also not fulfilled. Very disappointing experience. read more

Chipotle Mexican Grill - The sauce container was not properly sealed, causing it to spill all over my car. - Fast Food Near Me - Woburn, Massachusetts

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DO NOT ORDER ONLINE! even if the store is empty if someone has catering you will have to wait for them and it takes a very long time. While the workers are standing around waiting for customers to order inside what a waste of time read more

We ordered a rice bowl and it was fresh, flavorful, and filling. The ingredients tasted fresh and everything was well-balanced. Loved how customizable it is, and the portion size was generous. Quick service and a great go-to for a satisfying meal! read more

The food is good . They have a parking lot with free parking . The staff is friendly. The vibe is welcoming. The food is good . The price is good And standard for the chipotle franchise. I have tried everything on the chipotle menu through out the years , everything is good . The guacamole is good and everything tastes so fresh . The place is clean including the bathrooms. Just the bathrooms need toilet paper . Luckily I had napkins in my purse . read more

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Every time I have eaten the food, I get sick. Always messy and loud. They have a lot of spanish speaking staff that just yell at each other and swear, saying bad things. I have seen two little girls cook in the kitchen area and all they do is mess around and probably dont make the food right. Managers seem to be very rude to other staff and customers. I would not recommend eating here unless you want to be sick or treated poorly. read more

This lady was the rudest lady I have saw in my life I asked her for a chicken bowl she yelled at me what kind I meat she i politely said chicken and told me I need to speak up I felt like a child rather then argue with her I left and wrote this review read more

Chipotle Mexican Grill - That's the rude lady - Fast Food Near Me - Woburn, Massachusetts

This establishment has no ice . No change for cash, no lemonade. Or other drinks . I'm just going to guess the employees are way too busy all the time to refill the drinks . Either way , this place needs some new management urgently. read more

Chipotle Mexican Grill - Fast Food Near Me - Woburn, Massachusetts

The food and most of the staff are great! Some just want you out of the restaurant as soon as possible without helping when you need it/having issues with an order. Unfortunate since this is normally my favorite Chipotle. read more

Tell me why yall say "open until 11" but i get here at 10:45 and nobody is in the store? i ordered online and im being refused a refund right now. read more

I showed up before they close and even the employee outside said they were open but the doors were locked and she even tried to get in and couldn't read more

"Out of Queso, white rice, adult quesadillas; only available for kids " worse service ever. Paid about 30$ each for the bowls and burritos with little to no food inside. I came in at 8:45pm and almost everything was out. There was no intention on any fresh ones being made or serve to their customers. Mind you, they close at 10:45pm. Would not recommend coming to this location due to lack of customer service and for also rushing their customers out with an attitude. read more

I would give zero stars if I could!! You were over an hour and a half late sending out my food, AND I didn't get my chips and my salsa was half gone!! I didn't get all of my sides either!! I called both DoorDash and your direct customer service and neither of you would refund me while I was waiting!! Honestly, shame on you and Chipotle!! I've been a loyal customer for over 10 years!!! read more

Chipotle Mexican Grill - My receipt!! Chips weren't there and salsa was half full!! - Fast Food Near Me - Woburn, Massachusetts

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I am a regular here but this last trip left a bad taste in my mouth. With increased prices comes less meat and it seemed they did their best to provide as little as possible. This will be my last time going here as I feel like they intentionally do this so you can pay even more if you ask for extra Goodbye cheapotle. Hello Annas taqueria read more

went there to pick up takeout. the restaurant was filthy. trash was overflowing , tables were not wiped down , and the trash in the kitchen overflowed onto the floor. disgusting. read more

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The restaurant was filthy. There was food throughout the restaurant on the floor. Every single table had food on it and hadn't been wiped down. I walked in looking for a table and could not find one and I left. It makes me wonder about the cleanliness and hygiene in the kitchen. I won't be back. read more

Beyond disappointed with the professionalism of the front end staff on the evening of 6/18. They were out of chicken, lettuce, corn, white rice, and veggies. Upon me asking for the guacamole to be comped since most of my order could not be completed, I was met with a blunt "no we dont do that". When I asked to speak with a manager the blonde front end worker making my burrito said to her coworker next to her " that F@g is tripping over veggies" I honestly was shocked to hear homophobic slurs so openly thrown in front of guests. I will never shop at a chipotle again let alone this location. Disappointed in the service, disgusted with the employees. read more

By far the worst chipotle I've been to. The portion sizes are pathetic and the workers here are rude.

Small portion sizes, up charges for everything and the CEO won't acknowledge any of it. It's a rip off and the peasants are no longer having it. read more

The place has gone downhill terribly! Out of bean, out of beef, out of pork, only vegetables available were corn and tomatoes. No choice of dressing and the place was dirty!!! read more

i went to chipolte a couple hours ago. when i went up i ordered a quesadilla when my quesadilla came out it was a tortilla with just shredded cheese. they didnt use the quesadilla maker. so, i went up to get a new one, and they "fixed it" by guving me one that was the exact same. not to mention my friend ordered a plain tortilla with her toppings on the side so she could make them herself, but, it was not that at all. when she went up the first thing the worker said was "uh you again???" this chipolte NEVER lets me down. but, a horrible experience. read more

Worst Chipotle I have ever been to and will make me never visit a Chipotle again. Stopped here on a whim after work on 5/5/25 at 5:30. About 25 people waiting for online orders. Decided to give the in person line a go, and regretted it. Front staff worker making the bowls and burritos was incredibly rude raising his voice to the customers asking us why we chose "this sh*thole" to eat at. They were out of essentially every item leaving only a few options. Slapped each spoonful of food down with such force that food was splattering everywhere. The counters were extremely messy. Wrapped the customer behind me burrito so forcefully that it ripped wide open, customer politely asked for a different tortilla and the worker took the burrito and slammed it into the trash and refused to make him another one. 6 people left in line prior to paying for their food due to the rudeness and lack of any cleanliness. I'm not sure why I stayed in line and payed for my food. Both bowls were cold and very underwhelming. Extremely disappointed in every aspect of the establishment read more

Clean, friendly, good servings. Give you what you ask for, unlike some of them where you have to ask four times for more beans or chicken or whatever read more

Not sure why everyone is so RUDE in these reviews!! I love this location. Do NOT blame employees for items being out of stock. You must remember, this location is quite popular! Try working at a fast food place or retail store and see how you like it! Stop all of the hate! read more

The place was filthy. The food looked old and they were out of so much. There was so much lettuce core in my lettuce I couldn't believe it. I get stuck going to this one sometimes because it's near Target but the one in Burlington is so much cleaner and they give larger portions. I wish this one was what it used to be. : ( read more

Go to place for casual takeout. Don't live in this town but come frequently. The other nearby Chipotle is in Reading.

Web says hours 'til 11pm but doors locked at 10:05..? Disappointing for a late night traveler! read more

Let me preface by saying that this is my third review ever so that should speak volumes for me taking the time to provide my feedback. I went there this evening to get food for my family(wife and 2 children). First, they were out of kids meal trays so they placed their food in the mini salsa cups. Second, we probably go there 5-6 times per year and we've never been charged extra for guacamole for one of the kids sides. The 3 sides come with kids meal and it's always been included without extra charge. Third, I've gotten an adult cheese quesadilla there on the spot without issue but I was told that this needs to be an online order for them to make a quesadilla...baffling. I guess thank you to the other employees in the past that have done it before without issue. Lastly, thank you to the employee that informed me that he's been working there for 1.5 years and that I'm wrong. I'm perfectly ok with never stepping foot in this location ever again. read more

They literally never have anything past 6pm it's insane. You'd think they would learn and start making more stuff but no. Walk in past 6 and you're not getting any rice, meat, queso, sour cream or pretty much anything to actually make a chipotle bowl. Then you walk in and get screamed at by the workers yelling out what they don't have like... ok read more

On Monday 05/29/23 I placed an order for 2 rice bowls to be delivered. Prior to ordering I asked about no guac and the milder chicken. The first rice bowl was a "veggie" bowl with no guac and salsa/sour cream. The second bowl was a chicken bowl with cheese, sour cream, and salsa. When my order arrived I noticed the bowls were not labeled like they usually are. But no big deal. I opened the first bowl and noticed it was loaded in guac despite requesting no guac and out it in the name like instructed as I couldn't untick the ticker. The second bowl seemed ok. I mix in some sour cream and salsa and take a bite. At first I was thinking the flavor was off but wasn't sure. I took a second bite and while chewing I started to have an allergic reaction. I spit the food out and got emergency meds. I declined so fast my mother called 911 and I was rushed to the hospital. The responding paramedic was so worried she had a second paramedic along with two emts to ride with us. My mom also rode with us as she was speaking for me since I couldn't talk. At first the ER contacted the critical care team from the ICU as after 2 rounds of meds at home & the drive in I wasn't responding to them. They gave a third round and thankfully I did start to turn around. I remained there for several hours getting more meds and eventually the doctors were comfortable sending me home. I tried multiple times to contact Chipotle to inform about the situation. They didn't even have the decency to contact me back. I left detailed messages with my contact info on their site contact us firm and email. There was one who left their number and I left multiple voicemail message with no response. I know there is always a gamble when eating out with food allergies and other medically related dietary restrictions. It can happen in your own home too. Because I've eaten at many chipotle restaurants (including international locations) with no major issues I felt I could trust the mobile delivery order. I don't know what's worse being charged for an incorrectly made order (food allergies aside it was made wrong) or being ignored when you're bringing a life threatening situation to their attention so it can be addressed and prevented. I'm giving up on ever hearing back from them and resolving the issue. I'll take my business elsewhere we need they actually care about their customers and experiences. Anyone with allergies/dietary restrictions learn from this $40 something error. read more

Chipotle Mexican Grill - Fast Food Near Me - Woburn, Massachusetts

I have never eaten here without getting the worst stomach pain and indigestion of my life. Do not trust the workers just trying to get through their day at their minimum wage jobs dealing with a toxic environment to maintain sanitary conditions, clean their dishes properly, to store their food at safe temperatures nevermind keeping it that way. You will most likely contract some sort of food poisoning after eating here. Truly disgusting establishment in need of a completely fresh staff and a deep deep clean. read more

Ordered door dash, didn't get the guacamole i ordered in my bowl, chips were soggy and stale. Bowl lid fell off as I went to pick it up out of the bag read more

Did a pick up order. My guacamole was so dark brown it almost looks gray. Also very small amount in my burrito bowl. I feel extremely taken advantage of as someone ordering ahead that they would give me bad guacamole and not put very much in my bowl. Shame on you chipotle read more

Worst chipotle I have ever been to in my entire life by far. Let's start off when we arrive there we got shorted food. We tried to order a adult quesadilla and they gave us the tiniest little thing you've ever seen in your life. Workers extremely unprofessional. Had hickeys on their neck. Kept sneaking off to the back and giggling. Next we went to go get our drinks. Diet Coke was out of syrup no one cared to refill. Took pictures of ourselves, and they accuse us of taking pictures of their workers. Overall extremely disappointed. read more

Always out of ingredients and never communicate that to you until after you get your food home. Terrible customer service I do not recommend going here. read more