Worst chipotle I have ever been to in my entire life by far. Let's start off when we arrive there we got shorted food. We tried to order a adult quesadilla and they gave us the tiniest little thing you've ever seen in your life. Workers extremely unprofessional. Had hickeys on their neck. Kept sneaking off to the back and giggling. Next we went to go get our drinks. Diet Coke was out of syrup no one cared to refill. Took pictures of ourselves, and they accuse us of taking pictures of their workers. Overall extremely disappointed. read more

Probably one of the best chipotles out there. great portions, workers blessed me up after a long day of travel

Went to this Chipotle in Woburn tonight and was given half of the food we typically receive at Chipotle, particularly the chicken. This bowl was absolutely not worth the ~$14 I paid for it. Very disappointed. read more

Chipotle Mexican Grill - Fast Food Near Me - Woburn, Massachusetts

This place sucks. One hour before closing and they have no rice no chicken no anything. Consistently terrible.

Tried giving this location the benefit of the doubt multiple times but holy cow was this the worst Chipotle Experience I've had thus far. The pure laziness when wrapping the burrito, I open it and it just falls apart because they don't wrap tight enough. Meat loaded on one end of the burrito and not even distributed - also they skimp on meet big time. Lack of customer service, when making my burrito they would barely acknowledge you while just whipping the topping in with no care. I rarely leave reviews but I felt the need here. Never coming back I'd rather get a gas station burrito. read more

Terrible service. Run by kids who have zero customer service skills. On the night I came in they were out of: Chips Vegetables Chicken Sour cream Exact change Cups Iced tea Yet mentioned NONE OF THIS and got upset when people complained. Where is the adult here? Chipotle corporate needs to come in here and fire everyone. read more

i Have found this chipotle to be outside what I'm accustomed to from testa chain. They are consistently out of items. Yet when you pick up your order, they do not update you. When you call the restaurant, they automatically send you to an automated system. The staff are consistently rude and lack common customer service skills. I've ordered the "tender" carne asada twice from here and both times, it has been difficult to chew it was so tough. So as suggested by the staff when I returned tonight to see why I didn't have lettuce in my bowl, if I don't like the food there, I shouldn't go back. Great advicd I'm going to follow. Avoid this store. read more

1:30 pm and they have no chicken and no veggies but are cooking plenty of chicken and cutting it up for the mobile order station. Waited 10 minutes along with many others and decided to walk out because my lunch break is over in 10 minutes! read more

I've never seen such a joke of an establishment in my life. I went here last month and they said "we are out of burritos" so I left. I went back a week later to give it another shot. "We have no chicken or steak." I've never seen a group of people so proud to tell you about how they stink at their job lol. I just went back today ( stupid of me I know) and guess what!!! NO CHICKEN ONCE AGAIN "it will be a ten minute wait for chicken." ARE YOU SERIOUS?!?!??! And whoever is answering all these yelp reviews with your generic and bland answers, don't even bother with me. You are probably just as lazy as the staff so don't act like your going to do something about it. read more

I've been to this location 50 times over the past 3-4 years as it's most convenient. But it's really not good. Whether I order on person or online, it's just not a well managed Chipotle location. My online orders have been correct and on-time maybe 10% of the time. The staff often seems in disarray compared to other locations. I'd order in person but the line is usually very long for the same reason - the staff just being unorganized and poorly managed, not because of volume. I've started to go to other locations or other restaurants because it's difficult to watch them struggle here. Every so often I'll go back just to see if anything has changed, still a mess. This location also has the highest order theft rate in my observation - happened to me at least 3 separate times. I think it's because people get impatient waiting for their own order and take someone else's. It's not the staff, it's the way it's managed - just poor preparation and management of everything. read more

This location needs to be shut down immediately. Last time I went they were out of all rice. This time they were out of white rice, chips, queso, corn salsa, vinaigrette, and TORTILLAS. Yes a burrito shop that can't sell burritos. Still charged $15 for a bowl that was half full since they were out of everything. Every staff member is incredibly rude. Mind boggling experience. read more

BEWARE: DO NOT EAT HERE IF YOU HABE FOOD ALLERGIES, CELAIC/GLUTEN SENSITIVITY. Chipotle doesn't care and is unsafe to eat Food was prepared incorrectly despite going over what I wanted and how to order with the location due to celiac and food allergies. Both bowls ordered were made wrong. One was a veggie no guac and the other was supposed To be the milder chicken. We'll 2 bites in and I'm in an anaphylactic reaction that went into anaphylactic shock. First responders were worried about paramedics getting to my home quick enough. Paramedics concord back up medic in the truck and took the ride in a 1. At first they were to take me to MGH but they started losing my airway and afraid I wouldn't make the ride so detoured to Lahey where there were more hands to help snd could be transferred later if needed. Multiple times i tried to contact chipotle. No one Cared to respond. They dindn't care I paid for food they made wrong and almost killed me. read more

I picked up my mobile order following the store protocol. Had to wait a few minutes, but no big deal. As I was walking across the parking lot to my car, an employee came out and screamed at me across the parking lot, accusing me of shop lifting (which I had not). She demanded I come back and let her take pictures of the receipt on my phone (which I felt very uncomfortable about, but my payment information was not there at least). When the order matched up, she did not apologize but just said "oh they make me do this to everyone". Obviously I will never go back. Super upsetting and embarrassing. read more

i mobile ordered my usual chicken bowl and only about 3 things were correct. things i did not order were in my bowl but the sticker on the bag and the actual bowl showed my correct order. probably will never order from here again read more

This chipotle absolutely sucks. There is something broken or out of service every single time I step in this place. If it isn't the pod system it's the chips or the soda fountain machine. I swear the employees do this on purpose read more

The food is good, but there is clearly no organization and very poor management/training at this location. I feel bad for the staff because it's usually a group of what seems to be high school/college aged kids who are completely disorganized when it comes to managing the customers in line and the online orders. Don't even think about ordering ahead online because they WILL get your order wrong, and you'll be inside the store waiting for 30 mins anyways so might as well get in line and have them make your order in front of you so you make sure you get what you want. Learned this lesson the hard way after many wrong and late online orders read more

I ask for a Keto bowl and The Girl who works there says I don't know what that is, but then she goes on and tells me what I want with a attitude and I swear if you don't know how to do your job just ask or don't work there and be miserable, worst customer service read more

Its a chipotle. Its good food. Staff is fine. Normally friendly. Problem is their portions are the SMALLEST I have ever seen from a chipotle. it makes you feel like you are wasting your money. I have been here 3 times since moving to woburn and I leave still hungry every time. read more

Two stars for Food always tasting the same But I believe they're rationing now . Half a scoop of everything normally I have some stuff falling out . even the toppings don't even touch the lid anymore and I'm paying 15$ . Male worker in front always seems pissed off. Will not come again . read more

The burritos are consistently good but I wanted to give the queso a try, considering the amount of marketing Chipotle had been doing. I'd love to tell you about the queso, but the chips were so depressingly salty that I'm not sure I'll be able to taste anything for the rest of the day. Do any humans taste test this stuff? Thumbs down. read more

Chipotle Mexican Grill - Fast Food Near Me - Woburn, Massachusetts

Not enough food provided for an online order. To pay 15$ for this is not good enough. I eat chipotle at least once a week, usually more and have been to many many locations, and this is the most jipped I've ever been. 1) fill the bottom with rice, don't just sprinkle some on there like it's a spice 2) says double meat on there, how come I have 1/2 meat? 3) i always get two tortillas on the side with my bowl, and make reasonable burritos for both, this time, not even one tortilla was used fully. Check your bag/bowl on the way out, especially if you online ordered, and especially when it is busy. read more

I'm a huge fan of Chipotle! The food is delicious and fresh! The hours and location are very convenient. The staff is very nice however there are times when the portions differ greatly. I've come several times and compared the portions and it can be almost half of the portion from before so that is the reason I give it a four star. read more

A very good Chipotle. They're always super busy so the food turns over quickly and is always fresh. The restaurant is clean and the employees are friendly. I go out of my way to visit this Chipotle, even though there is one closer to my house. read more

one of the workers are very rude aggressively pointed at the exact change required when i did not hear her say it and rarely have chips.

Never thought I would find myself rating a Chipotle 5 stars, however, this location has the best service I've ever experienced at a Chipotle. When we arrived there was a small rush of about 7-10 people ahead of us and the staff members had their service line down to a T and they were quick. Every scooping portion was perfect and my burrito was one of the best burritos I've had in all my years of going to Chipotle. I was very satisfied with this location. Management seems to know how to run this place, they should go over to the Methuen location and teach them how to run a their store- they could really use the help. I'd drive the extra miles just to get this kind of customer service. read more

This Chipolte is the only Chipolte I would give 5 stars too. The people are SO nice and they don't skimp you on anything. If you ask for more, they don't give you an attitude about it either. They care about doing a good job and it shows. The boy who heats up the tortillas and gets your rice was so sweet and is the type of person you want working for you. Overall this place is doing it right and is exactly the type of service you want. read more

This used to be an excellent Chipotle but in the last year it has gone down the tubes. The food quality is wildly inconsistent, they are always out of something, the restaurant is FILTHY, and now you have to order online which means your order is always going to be delayed and cold and probably wrong. I am a big Chipotle fan and this is a terribly underperforming store. Sad. read more

Great experience at this location the other day. I walked in and was told only online orders were being accepted. I downloaded the app, ordered, and waited. Later, a staffer announced that our orders would be fulfilled in the line like normal, and that we wouldn't be charged at the register. I never learned what the problem was, but it looked like the staff responded dynamically to a bad situation. They were polite and professional even though some customers were aggressively complaining about the confusion. Also, any of the customers could have taken advantage of the situation and asked for extra food without consequence. Not a bad tradeoff. read more

Service Stinks. Stupid policy that you can order bowls in person, but quesadilla needs to be ordered online. The restaurant wasn't even busy. What a dumb policy. read more

Really great service Chipotle. Good food. Not as clean as I'd like to see it, but it IS winter and the salt and dirt in from the outside can't be controlled as well as anyone would like to see it. But the team works like a well-oiled machine - Spanish-speaking (yipee for me!) and all. Good job folks! read more

Just had the worst experience ever at this location of Chipotle. The staff was all over the place and there was zero organization. One of the worst burritos my fiancé has ever had - the man had to wrap it twice and it still fell apart because it was only packed with guacamole, sour cream and salsa. Another female employee was banging on the women's bathroom door to be let in by another employee, they then went in together and locked the door (???) Another woman came out from the back and yelled "do you have my keys?" Overall, the food was awful and we threw the burrito out in the parking lot. The service was extremely unprofessional - it is clear this particular franchise location needs A LOT of help and training. This is making me wonder if I ever want to go back to chipotle.... read more

We submitted a pickup​ order for 23 items with a four-hour​ notice. More than half of the orders were wrong. I tried calling the restaurant to see if there was anything they could do, but I only got voicemail. We order a lot from Chipotle for our hockey team and we have never had an order so messed up, so I'm thinking it was just this store. We appreciated​ that they made the items fresh when we arrive​d, but would have preferred the items to sit for a bit if that is what it takes to get the order right. Really disappointing​ on a $211 order! read more

So happy with the service and the food at the Woburn Chipotle. Both my kids are allergic to eggs and nuts and the staff really paid attention to this, cleaning up the not-dirty to start with counter, washing hands again and using new gloves, and taking new cheese out of the back. The bathroom was clean and the staff was super nice and competent. We ate outside and loved our meal. We will be back. read more

Its chipotle, it's amazing, it's close to where i work, it's packed at lunch... what's not to love. The online ordering is great for group lunches. Get there at 11.30 if you want to not stand in line. Burritos tend to be on the smaller size, than the one's back in KY... but still delicious none the less. If you haven't been to one, check it out. i'm sure there is one near you. read more

Chipotle Mexican Grill - Fast Food Near Me - Woburn, Massachusetts

Docked 1 star for the online ordering chaos. Over 1 hour behind in orders. Orders are now being messed up and being sloppily made. Not sure if it is worth the craziness. read more

This chipotle used to be great but I've been disappointed the last few times I've gone. The portions are insanely small now. I asked for extra rice and it looked like a normal bowl size and they've definitely cut back on the meat. I was also shocked by the small amount of chips that came with the $4.40 chips and queso... this location is also online only now which can be annoying. You never know how long you'll wait here. There's more options like Qdoba and Panera 3 minutes down the road. read more

I enjoy chipotle and i eat it a few times a month. I went into this location an hour before close and they said that they were out of a majority of the ingredients like shredded cheese, fajita vegetables, some meats and salsas. I said that's fine no worries! During the rest of my visit the staff seemed flustered and upset from a very busy night of service. I totally understand that the dinner rush can be hectic and exhausting. Unfortunately the staff were very short with me and seemed upset that I was placing an order. It felt like I was bothering them and it left me feeling pretty bad. Probably won't visit this location again. read more

My latest experience at this chipotle was awful. The two burritos I ordered were horribly wrapped. also the rice in my burrito was super salty. read more

Terrible customer service - never have the food ready when they say they will (have tried 3 times - this last time I canceled my order instead of waiting for an hour for it to be done). It's amazing that this store continues to operate so poorly with no change. I'll never go there again. read more

I love chipolte so I went on the app to order and it was down so I called the restaurant to order instead. I called up and a lady answered and said yes the app was down and to call back 5 mins later to order. Here was our conversation 5 mins later: Me: "Hi you told me to call back in 5 mins to order!" Her: "ACTUALLY, we called IT and the app is back up so no" Me: "my app still isn't working can I just order through you instead" Her: "try the website bye" If I ever talk to her again I will be talking to her manager and telling them how rude she was :))) no I'm not a Karen just want chipolte without a meanie trying to stop me read more