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    Journey Nissan

    1.7 (116 reviews)
    Open 9:00 am - 6:00 pm

    Services - Journey Nissan

    Auto brake repair

    Auto engine repair

    Auto steering and suspension repair

    Journey Nissan Photos

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    Reviews With Photos

    Service manager Curts desk just letting anyone walk in to see all this information
    Breon M.

    Only reason I didn't give a 1 star review is because sales side was OK. Made me feel respected and even though they tried to hassle and get more money out of me , i get thats their job.. Service side SUCKS at this place. They are constantly making mistakes .. to which i told them i would rather take my business elsewhere seeing as when i talked to the service manager Curt barns he was laughing at me saying I was stupid because they are close to where i live .. id rather have good service than having to go back constantly to somewhere that is going to keep making mistakes because they are close. He put me in his office which was TRASHED . Curt Barns the Service Manager . Office was disgusting with everyones personal information laying out .. no wonder they were making so much mistakes! I Even told him this is not a good look and a service representative named nick who saw me in my military uniform told me just because im in the military does not mean i should expect other people to be organized and Curt the manager says "sorry to break it to you but we all treat your information like this " . Dont bother with the service team of this place.. trust me

    They price they listed the truck for on CarGurus.
    Robert H.

    The is by far the worst dealership I have been to. The price of a truck was listed at 31,994. When I got to the dealership the salesman was pretty push. I told him let's just take the truck for a test drive. Great truck. Get back and I told him let's see the numbers for the truck they asked if I was financing through them I told them no I already had a loan to buy the truck. They were pushy on trying to finance with them. I told them no no matter what. They come back with this breakdown (I took a picture to prove it before they could take the sheet away.) MSRP: 39,994 Selling price: 31,994 Total savings/rebate: 8,000 (what rebate) Government fees: 326.00 Prof/doc fees: 303.00 Pro-pack: 2,495 (which is on every vehicle that says optional they said I had to buy it. P.P. Recon: 1,995 Nissan CPO: 2,820 (truck is listed under CarMax for 31,994 as being CPO) Total tax: 2,774.28 Total amount: 42,707.88 Worst dealership ever stay away save yourself the trouble. They said it was the best they can do. Not even a manager came by. I have bought plenty of vehicles and never had an experience like this before.

    I dropped my car off for a tire rotation and after receiving my car I noticed that all my rims where scuffed up by someone who was careless working on my car. I have a Nissan Sentra midnight so I have the all black out rim. I call them and told them about it being all scuffed up and they told me to bring back in the car for a detailer to fix it. After going back to pick up my car I had front end damage on my car and my rim look like someone didn't know how to touch up paint. My front end of my car now has chipped paint and paint peeling. Not only did this happen but when I took the car in for an oil change my driver side door got hit and now I have a dent and missing paint. I have left multiple voice mail there and no one has responded to me. I can't believe a company can do this to someone car and do nothing about it.

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    Page 1 of 3

    Ask the Community - Journey Nissan

    Review Highlights - Journey Nissan

    Sam Mellenthin did everything within his power to get me the best deal on the Sentra that I wanted.

    Mentioned in 2 reviews

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    Gurnee Chrysler Jeep Dodge Ram

    Gurnee Chrysler Jeep Dodge Ram

    1.9
    (240 reviews)

    I went in to trade in my Kia Stinger and bought a jeep gladiator and I had the best experience with…read morethe sales team. My sales rep was Justin and the manager was Donny They were a big help and help me get the deal done. I love my gladiator and hope people go to this location for help. Tina

    0 Stars I understand…read morethat sales is a competitive business, but what happened to professionalism and basic customer service? It feels like you only get attention if you walk in stating you have a $5,000+ down payment or are looking to pay cash for a $40,000 vehicle. When we walked in, not one person offered to help or even asked if we were being assisted. We went straight to the front desk and explained that we had an appointment scheduled with a reference code, but no one seemed interested in looking into it--except for one young lady who kindly tried to figure out who we were working with. (A sincere thank you to her.) We were eventually helped by a familiar face who has assisted us in the past. He mentioned it was busy, which we understood, but when we asked about an advertisement, his demeanor felt like, "Let's run the numbers and get this over with." (I still appreciate his help, but the attitude was off-putting.) I have to give a huge shoutout to the gentleman who offered us water or tea--you really make a difference. To everyone else: your customer service levels are far from what they used to be. The stares and the attitudes were honestly terrible. Every person who walks through those doors should be treated as a potential customer. If you can't spare a smile, you're in the wrong field.

    Journey Nissan

    Journey Nissan

    1.0
    (1 review)

    What a disappointment again. I saw a vehicle on the web page and called to inquire on the car…read more First person of contact was Rosa who was very nice and helpful. I explained my situation and was told that I had to come in in order to see if it was a possibility for me to purchase the car. She explain the process that needed to be done in person and she was positive that I would drive out in this car. I don't have a car so I had to uber there to go through the process. When I got there I met with Eric who I have to say has a lot to learn and should not be on the sales floor. Young and inconsiderate this kid told us he pulled the car up for us to test drive but was unable to go with cause he was to busy. He sent another kid who was very nice and a lot more helpful than Eric anyway. When we returned we had noticed a few things wrong with the car. Eric came back out and made excuses like everything was so minor and I asked cause I know these vehicles are know for the transmission going out about the warranty. 3 months ok what if I want to by an extended warranty his response was it's very expensive!! After all was said and done the finance gentleman walked out to tell us that the bank would not finance cause the car was to cheap and the miles. With a lot half down on the car that was $7000 and finance for $103 a month it couldn't be done BUT they could put me in a new car for the same payments. Great right I would have to go from a $7000 car paid off in about less then a year to a &14000 car same payments but for 7-8 years what a deal!!! Well let's just say it was a no go. They proceeded to tell me I could have done this all over the phone but I had asked Rosa and was told I had to come in. We went to leave no offer to take us home since I paid for an uber there and lived close expecting to drive home in a car. We continue to leave they were closed and didn't walk us out we had to unlock the doors ourselves and pay for another ride home. Don't trust these people they will try to rip you off !!!

    From the owner: Welcome to Journey Nissan ~your Lifetime Warranty destination~ our new and used Nissan dealership…read morein Lindenhurst -on the edge of Gurnee- has access to a large inventory that helps us offer competitive prices to drivers in Illinois, Wisconsin and surrounding areas. When you explore any one of the vehicles in our lineup, our knowledgeable staff is on hand to answer questions about trims, packages, features, and more. The power of Journey Nissan shines when you see the hundreds of affordable used cars we can offer from a variety of top makers. Plus, if you want to buy your Nissan or used car online, you can do that too! Contact our team to discuss your options today!

    Journey Nissan - autorepair - Updated August 2026

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