extremely quick service and very friendly staff. takes venmo which is convenient. reasonable price…read moreand good work

I brought in three stuffed animals, and unfortunately, they were completely ruined. The texture…read morechanged drastically, and it was clear the cleaning instructions weren't followed. When I returned them, I was told I'd get a refund, but it never came through until I submitted a request myself. To be fair, they probably do well with clothing--they did clean my blankets nicely--but I don't think they're equipped to handle stuffed animals. If you're bringing in specialty or sentimental items, I'd recommend looking elsewhere.

First off, the dry-cleaning we had done here was fine. No complaints…read more But. Rude, rude service. My husband dropped off a few things we needed for a wedding here. He walked over the day before they were due to be ready, just to see if they were done early. He was met with "they'll be done when I said they'll be done." The next day when I went to pick up the clothes, the store was open, but there was no one at the counter. I rang the bell several times, called out, and a few other customers entered the store behind me. Finally, I walked to the back to see if someone was there (my thought being, what if someone is hurt?!) Finally a woman poked her head up and immediately yelled at me "for being in a private area." I'm not asking to be treated like a Queen. But basic decency is something I look for in a local business. With so many options in the Somerville area, we'll take our business somewhere else that treats us with a little respect and cordiality.

I've been going to Fashad at Clevergreen for a few years now and, as the four star rating would…read moreindicate...I'm a fan. Their prices aren't the lowest around, but this is a great example that you get what you pay for; I've yet to have an issue with stains not coming out or clothes coming back from Clevergreen smelling of chemicals like you had them cleaned by a Halliburton fracking operation. The one time there was a mixup with my clothes (actually, I think it was the first time I brought anything to this cleaner...) they went the extra mile to make sure I got my clothes back as quickly as possible, apologized for the inconvenience, and took the charge off my bill. On the negative side, some of the comments I've read about the customer service from folks other than the owner (Fashad) aren't totally wrong. Sometimes when you walk in, there's no one at the counter and you have to wait for someone to come from the back of the shop...and that someone doesn't always seem too pleased. When I weigh the pros and the cons, I think the pros win here. I've had so many challenges dealing with other cleaners that I just don't get from these folks. Granted, they're not perfect, but I think they're sincere in wanting to do a good job and, yes, the screaming Liberal in me loves feeling like I'm doing something good by working with an environmentally friendly dry cleaner, so....maybe I'm a little biased....

We have been getting our dry cleaning done here for maybe 7-8 years. The service is consistently…read moregreat and the quality of the clothing is top notch. Their prices are fair. I wish I knew the lady's name who helps us each time but she is lovely -- so friendly and easy to work with. Thank you so much for helping us through all of these years and we will be back many times in the future too :)

I didn't have the best experience here. I had a bridesmaids dress that needed to be tailored for a…read morewedding. I'm a bit busty, but have a small waist. I had to exchange my original dress for a larger size so the the woman at this establishment could take fabric out since she said she couldn't add any to the original size I got. Fast forward to the time of getting it tailored. I was charged $115, and the dress was still too big on me. I was in a time crunch and couldn't explore other options or dispute the lack of quality of work, but I spent way too much for a job not well done. She said she couldn't take out more fabric because of the style of dress, but when I went to the wedding (swimming in the dress, mind you) I ran into a seamstress that was invited who ended up pinning my dress in the back and saying how easy of a fix it would have been. On top of it all, tailored outfits can only be paid in cash. I live in Georgia and had to fly in for the wedding and pick up my dress, and honestly forgot about this policy, but it doesn't really make sense since there is a sign that clear says "major credit cards accepted". She kindly took my card, but I could tell it was an issue. I don't think I'll be back- I definitely paid a lot for for adjustments that weren't made and excuses for not doing the work.

Scene 1: (Dry Cleaners, early Saturday afternoon. Enter me)…read more Me: "Hi, I'm here to pick up a shirt." Dry Cleaner Guy: "Do you have the ticket?" Me: "Yup...it's in my purse... (Digs through purse and retrieves pink receipt). Dry Cleaner Guy: "Thank you. Just a minute." (Spins the rack. Spins the rack. Stops. Spins the rack. Spins the rack. Stops.) Dry Cleaner Guy: "It was one shirt?" Me: "Yeah, just one shirt." Dry Cleaner Guy: "What does it look like?" (Spins the rack. Stops. Spins the rack. Stops.) Me: "It's a navy and white striped shirt that buttons in the front." Dry Cleaner Guy: (Spinning. Spinning. Spinning. Stop.) "I don't have it. Can you come back on Monday?" Me: (staring blankly trying to figure out why coming back on Monday would help when it appears he cannot locate my shirt with their efficient ticket numbering system). "Uhhh...noooo. I'm moving on Sunday. To California. For forever." Dry Cleaner Guy: "Okay, come back at 5o'clock." Scene II: Enter my boyfriend. Me: "So, they can't find my shirt, and the guy told me to come back at 5." BF: "What? Why don't you just ask him to find your shirt now?" Me: "Because I'm starving and he said to come back at 5." BF: "That doesn't make sense." Me: "Well, it's almost noon, and I didn't eat breakfast....so....." BF: "I bet he told you to come back at 5 so he can call his wife who is wearing your shirt and tell her to get it back to the dry cleaners because the owner wants it." Me: "WHAT?? No. People do that??" BF: "Haven't you seen the Seinfeld episode where Jerry goes to pick up his clothes and the guy tells him to come back later and then he sees the guys brother wearing it while walking down the street?" Turns out my boyfriend was probably right. He went back to try and ask the guy to look for the shirt again because we were packing and moving and didn't have time to come back later. The guy said he didn't have time to look for it, but to come back at 4:30 (even though minutes earlier he told me 5). When my boyfriend offered to help him look for it and asked him why we had to come back later if he wasn't going to have time to look for it, the guy said because the woman will be here. Who "the woman" is, I don't know. But I can only assume it was the person wearing my shirt. Which would explain why when she arrived, my shirt would too. So my boyfriend said we would be back at 4:30. And if the shirt wasn't there, then we wanted money for the shirt they lost/took. Scene III: Back at the Dry Cleaners. Enter me and my boyfriend. Dry Cleaner Guy: "Your shirt isn't clean." (Shoving my shirt into my hands). Me: "Um. Okay." BF: "What do you mean? You had FOUR days to clean it and when we dropped it off Wednesday morning you said TWO days!" Dry Cleaner Guy: "I TOLD YOU 4:30!" (It was 4: 05...apparently it would have been clean had we come 25 min later. Oh, plus the extra day since I didn't pick it up on Friday wanting to make sure it was clean...) Me: "Wait, so I stopped by earlier and you said you couldn't find it, so then we stop by a couple hours later and it is here but not clean? That is weird. I'm sorry. But that's weird." BF: "Yeah. I think we will report you to the Better Business Bureau." MORAL OF THE STORY: If you use this dry cleaner service, and when you come to pick up your clothes and they "can't find them," that means his wife is probably looking very nice that day. Or whoever "the woman" is.

I brought a chocolate stained, green wool coat and voila! it looks as good as new!…read more Thank you Dudley Cleansers for saving a well loved coat!

I love the service that Jun provides. She really cares about quality and she always remembers who I…read moream when I go in. Lords is indeed a neighborhood treasure, and the only place I trust when we need dry cleaning for clothes we've invested in, and really want to take good care of.

I've been a customer of Lord's Cleaners for approximately eight years now. Always have gotten good…read moreservice from them and I loved being able to just call in the morning and, given that they have my phone number on file. I could just ask for a pick up and they come pick up and drop off very efficiently. I have had the bad luck of having a number of debit cards lost and/or stolen over the past year and have had to replace them each time. Each time I've gotten calls with requests to update with the new card number and did so in response. This happened again recently, and when I called to give them the new number, they said that there was no delivery that day and I would have to come to the store to pick up my cleaning (claiming the store closed at 6pm. When I got to the store, the woman said they would no longer deliver because there were "problems with my credit cards", this after eight years of steady business. The woman seemed very unconcern when I told her I could take my business elsewhere. Not a great way to treat a good customer after 8yrs of business.

The absolute best and also best prices! Unbeatable with their times! It's ready next day!read more

I paid $52 to have 2 dresses cleaned, which I find exorbitant. The service was o.k., but the price…read moreis unaffordable and unrealistic.

Personal Cleaners and Tailors absolutely saved the day. My daughter got a saffron ice cream stain…read moreon her silk-and-sequin dress, and I was convinced it was going to be permanent. They removed the stain completely, and the dress came back looking flawless -- no damage to the delicate fabric or sequins at all. Super professional, friendly, and clearly experienced with tricky, high-end items. I'd 100% recommend them and will definitely be back.

Always great service. Our go to cleaners for the family. Timely and transparent. Tailoring on site…read moreis a great plus.

My program at Harvard regularly has linens cleaned here (picked up and dropped off to us). Always…read moreeasy to work with and dependable.

An update to an earlier review, because they had put what have so far been permanent wrinkles near…read morethe shoulder blades of several of my dress shirts, and I forgot to mention that two of my dress shirts came back with three broken buttons. When I told the woman, who I was told is the owner, she didn't offer to do anything about it.