My experience with this dealership has been nothing short of a nightmare. From start to finish, it's been plagued with incompetence, dishonesty, and disregard for customer satisfaction. Initially drawn in by a Facebook Marketplace ad for a car listed at $5999, I was promptly informed on the day of my visit that the price had mysteriously jumped to $6999 due to a supposed "pricing error." Naïve to the legality of such tactics, I reluctantly paid the inflated price, only to encounter a slew of issues with the vehicle. One of the first issues present with the car was an airbag fault, which they claimed to have fixed. However, about a month after I ceased dealing with this dealership, the airbag light in my car has returned, adding to the litany of issues I've faced. Upon receiving the car, the check engine light was already glaring, signaling underlying problems like a faulty fuel pressure regulator. Promises of repair were made, but the wait extended endlessly as the dealership blamed Volkswagen for back-ordered parts. After weeks of silence, I finally reached out, only to be met with excuses and further delays. When I eventually retrieved the car, the issues persisted, with the check engine light making a swift return, along with tire troubles that required constant attention. Returning the car for repairs was another ordeal altogether. The salesman who once exuded charm suddenly became indifferent, and the promised temporary replacement vehicle was a sorry excuse, riddled with issues of its own. The incompetence didn't end there. Improperly placed license plates led to a confrontation with law enforcement, highlighting yet another oversight on the dealership's part. The saga continued with repeated visits for unresolved issues, each time met with more excuses and a blatant disregard for accountability. Even attempts to utilize the warranty were met with frustration, as the dealership's chosen service provider had no record of the purported repairs. It became abundantly clear that this dealership's primary concern was evading responsibility, evidenced by conveniently timed warranty expirations and dismissive attitudes towards customer concerns. Of course, they will respond to this review and accuse me of lying or being dishonest, but there wouldn't really be a point in me doing so since I have nothing to gain. This fact was made crystal clear when I was informed that my warranty expired and that I would have to pay for any further repairs, despite the issue being one of the many that have persisted throughout this ordeal. It's baffling to be told that reputable auto parts stores like AutoZone and Advanced Auto Parts gave me the wrong diagnosis, and that the car had a completely different problem unrelated. This only adds insult to injury, further highlighting the dealership's reluctance to take responsibility for their shortcomings. In conclusion, this dealership epitomizes everything wrong with the industry: deceitful practices, subpar service, and an utter lack of accountability. Spare yourself the headache and avoid this establishment at all costs. Your time, money, and sanity are better invested elsewhere. read more

Being a young single female who doesnt haev much knowledge about cars, i have always been weary of used car sales men. i have been screwed over in the past by other used car dealers and since then i have been skepical. however, i was in desperate need of a new car and while i was searching the web i came across a few cars i wanted to test drive at choice. As i pulled into their dealership i had a knot in my stomach in fear that they were going to try and take advantage of me. But as soon as i met the salesmen and we began to talk i became alot more comfortable. they were not pushy like most salesmen. i noticed a few things on the car cosmetically that i wanted them to fix if i decided to biuy it. and they agreed that it wouldnt be a problem to do so. after i test drove the car, i fell in love. it drove beautifully and looked beautiful and i looked beautiful in it! i had to have it. the financing process went smoothly. i got a pretty good interest rate considering i have terrible credit. i put a deposit on the car that day and they assured me that all the things we discussed would be taken care of. they also promised me that they would do the required safety inspection on it and made sure it passed emission. that was suich a relief, bc thats one less thing i had to worry about doing now. during our conversation, io told the owner about my prior experiences with other scum bag dealerships, and just to prove that his dealership was different from all the others he flushed out all my fliud for me anf refilled them for free. Through out the next few days while i was waiting for my car to be ready for pick up, the salesmen, Joe, and the owner, Mike, kept me updated on my cars progress. when i finally got the call that my car was ready for pick up, i told them that i had to work late and would be unable to make it there before they closed. and i couldnt even believe that just out of the pure kindness of their hearts, they told me that as long as i called them while i was on my way, they would stay late just for me. just so i could get my car that day! i thought that was the nicest thing. when i finally got there and seen my car, i couldnt stop smiling! It was so shiney! the detail guy did an amazing job! my car looked just as good on the inside as it did on the outside...and it smelled realllllly good too! they did everything they promised they would do. i will absolutely come back to choice the next time i have to buy a car. and i will totally recommend them to anyone who mentions anything about having to buy a new car. they were really impressed me and changed my opinion about used car dealer. they offered me a beautifiul car that ran great, they had friendly people working there, quick service and they kept every one of their promises. what more could you possibly ask for? read more

I had been looking for a car for quite some time. My boyfriend and I were looking at used cars online and we came across a Lexus is300. I have always liked those cars so I called up asking if it was still for sale. Joe answered and told me that unfortunately it was sold. I kept looking around for cars and I came across a 2000 Toyota 4runner that appearedto be in good shape. We decided to go down to Choice and see it in person as I am very picky about vehicles. When we first arrived I was a little skeptical but then I saw the 4runner. My boyfriend and I spent about 10 mins or so looking around the vehicle which looked very similar to the pictures. Joe then came outside and we started talking. I started up the vehicle and looked under the hood. The car was quiet and relatively clean on the inside. I was throughly impressed and I was glad that they didn't come out right away and bombard us before we even got the chance to look at the vehicle. We decided to sit down and talk numbers and we decied that the price was pretty fair. Initially we were going to get financed through choice but were able to get a little better rate at our own bank. Joe and Mike were happy that we were able to get a little lower rate. They were very friendly throughout this whole encounter and I felty comfortable during the whole buying process. The fact that they were not being pushy and trying to make us pay more money was exceptional. We all know how those car sales men are! They proved to me that they are not all like that. I also needed an alignment done and Choice agreed to pay for it. At the time I went to get the alignment they were not able to do it as my tierods were too rusty and wouldn't move. We let Joe know and they were great, they gave us new tierods free of charge and agreed to pay for another alignment. I believe that we got a great deal on the 4runner. It was well worth the money and there are only minor issues with it that are easy fixes. We could have easily wrote our own personal check and bought this outright but we wanted to finance and build our credit. I could have also gone to other dealerships and purchased a used car as both my brother and sister work at car dealerships. However, I chose choice because they were very friendly and nice about the little issues I had. I would absolutely recommend them if you are looking for a decent used car. I am very happy with my 4runner and thanks a lot Joe and Mike for your exceptional service! I will more than likely come back to you in the near future and thanks for all you have done!! read more

Well to start off...it was December of last year and the weather was awful. My other car no longer was running , so I was somewhat desperate for a vehicle. Went to the lot and spotted a 2000 jeep cherokee. Me being a female I should've brought someone w me but once again I needed a vehicle asap. First off they slapped a extra thousand on the price that I wasn't aware of until after. The car seemed decent so I purchased it. Anyway wasn't even offered a warranty at all n after I signed all the papers he comes in w a AS IS paper n made me sign it. Had no idea this was gonna b the beginning of a nightmare. Anyway...first off the crank sensor went, then there was no air conditioner had to get a new part for that n the freon, my thermostat, n my radiator both have needed to b replaced. The car stalls on occasion still n now the battery. This car has been nothing but a nightmare. I'm now stuck w this piece of shit for two more years. Not to mention it has body rust on the side that was covered w paint to match the car that is off now n looks absolutely ugly. That I didn't notice until after cause it was a rainy day. My credit was not good so had no choice to go to choice auto. Ha. Yes I was a innocent woman taken as a sucker. Told me they were gonna detail the car when I got it, it was dusty . Don't get me wrong I know older cars will have their problems but all at once? I was sold a LEMON...Women beware n get a man or woman that knows about cars before you get robbed like me...smdh. this business doesn't even deserve a star but had to put it to write a review. Then my hatch in the back didn't open until one day I was so frustrated I went to the shop furious n just had enough. When I see the owner standing their speaking to JG, another person who owned a car dealer that was shut down cause he was a thief also. Beware people these people are out to Robb you.....Omg n how can I forget had a dam flat n guess what no spare in a snow storm had to have AAA tow it w a flat bed to Don Stevens where they gave me a spare for free cause I bitched. Very nice until u buy the car. Dam been reading all the reviews n don't know how they r still in business. N don't write me an apology either . I should've known u were a thief n you guys knew my situation n still sold me that piece of shit... read more

Honest people who know cars. I was cruising one Saturday stopping at one used car dealership after another. I had given up on line shopping for a used car as it seemed that anything that had potential had been sold, or in one case, the car was listed 13 miles from my home but was actually in California in a crate. I pulled up to Choice Motorcar whose relatively small location is packed with cars for sale. The place was not fancy, but at Choice it's all about the cars. The people are friendly, but their real strength is their knowledge and commitment to selling quality affordable used cars. They were additionally quite busy, and by my experience good businesses usually are. I had not purchased a used car since 1990, and had not purchased an older used car in a considerably longer time than that. My 16 year old daughter will be getting her license soon and I needed to buy something extremely safe and reliable. I purchased from Choice a 2001 Mercedes C class. The experience was all about the car, and these guys know cars. Delivery was delayed a couple of days as the dealership follows a complete checklist before they will turn over the vehicle. During those couple of days I had called several times and spoke to at least 4 different people. Each of them was aware of who I was and were up to speed on the progress of the car, and did not put me on hold or ask me to wait while they found someone who could help. I have certainly spent a lot more money on new cars than I did on this 01 Mercedes, but have never felt more valued as a customer. I did not expect the commitment to excellence and quality from any used car dealer and could not be more pleased. Incidentally, the car is great and I expect to be returning to Choice for service. read more

I work with MANY car dealerships on a personal and professional level and must say Choice Motor Car in Plainville, CT far exceeding my expectations. As a woman, it can be a daunting and intimidating experience shopping for a vehicle but EVERY employee of Choice Motor Car treated me kindly, professionally and NO pushy sales tactics. My first experience was with Mike, who handles the auto detailing, and he has exceptional customer service. The lot was busy so he stopped what he was doing to test drive a few vehicles with me. He was kind and explained the process of purchasing a vehicle.He deserves a raise and a promotion! Top Notch! I then dealt with the other Mike and Joe and they were equally exceptional and were very understanding of my needs. They provided a relaxing and sometimes funny experience. I decided on purchasing their 2003 Honda Pilot Ex-L and they delivered on their promise and followed through on fixing fixing all of my concerns. They took the time to thoroughly inspect my new Honda Pilot using their ASE Certified Technician before allowing me to drive off of the lot. I got an amazing deal on this vehicle which was in amazing condition just as described on their website. They also made a few costly repairs to ensure I drove away with a car in safe and pristine condition. I never trust a car dealership; however, Choice Motor Cars is an exception. They even have my stubborn and picky step-dad sold on going back to purchase a vehicle one day. They have a new customer for life and I will be referring friends and family to this establishment. Thank you guys for making this a smooth and painless process and selling me an amazing vehicle. You guys rock! Jennifer V. (Newington, CT) read more

This dealership is completely amazing! A family member of mine got their vehicle here about a year ago, and the entire process went very smooth. So smooth, in fact, that when a friend of mine was car shopping, I referred them there as well. They purchased their car, worry free. Now it was my turn. When I made a decision to start car shopping, there was never a question in my mind about "where" I would be purchasing, it was just a matter of what they had on the lot. I searched and reviewed the cars on their website and finally decided to visit the lot. I was instantly greeted with a smile by Joe. Joe is by far one of the most upfront and patient men you will ever meet. He made the selection and buying process nothing but flawless and enjoyable. He is definitely a man of his word and very knowledgeable of his inventory, the financing process, and any question you have, he will try his best to answer. Not to mention, the entire staff greets you with a smile, and welcome you with a joke to break the ice. Very comfortable environment- pressure FREE!!!!! When it came to financing and paperwork, Joe was an expert and their instant communication with the bank is awesome (the bank staff is very patient and well mannered). On the day of pick up, which was today, my 2007 Nissan Sentra was ready and gassed up for me and I could not be happier (the CLEAN carfax made it even better). It drives beautifully, and before you leave, you will get a list of the recent repairs (if your vehicle needed any), so you will be aware of what is new. I appreciated this. I will absolutely be returning for another vehicle, and referring more friends and family to CHOICE MOTOR CAR!!! read more

I bought a truck from this "dealership" and I would never recommend somebody else goes here. I traveled to them three times when they told me to only to find out that the truck I was interested in was still not ready for a test drive. Unfortunately I still bought the truck with a warranty, and they tried their best every time to convince me that the repairs I needed were not under warranty. About 10 miles after I bought my truck the check engine light came on, which leads me to believe that they reset the check engine light while I had it on a test drive. In one instance while i was filling out warranty information I over heard the secretary get very upset with a different customer over the phone. I made a joking remark about it to her and she replied, "yeah he's going under the do not answer list" After my warranty was up and i had to bring my truck to a different mechanic I asked them if they ever heard of Choice Motor Car and the guy gave me a very sorry look and told me that Mike (The owner) is a very unfair business man and changes the name to his company whenever he gets a certain amount of bad reviews so people aren't weary of his shady business. Please, if you are reading this do yourself a favor and DO NOT buy a car from this establishment, no matter how intriguing the vehicle may be. You WILL be disappointed. I hope this place goes out of business as soon as possible. read more

I recently purchased a BMW X3 from Choice Motor Car. When I first pulled into their lot, the two main salesmen Mike and Joe were assisting other customers for a moment and I happened to strike up a brief conversation with another buyer, who told me he had already purchased two cars from them over the past several years for his family and was in the market for a third. He had only good things to say, especically with respect to after-the-sale customer service. Mike and Joe worked together throughout the sale from start to finish, and allowed me to test drive as many cars as I wanted over my two trips to the dealership before settling on a specific vehicle. They worked closely with me to get financing in order, and took care of everything with the DMV 100%. Their inspection of the vehicle prior to finalizing the sale was meticulous, they identified and repaired things that I most certainly would've missed, and they went above and beyond to make sure the vehicle was as mint as could be possibly expected for a 2005 with over 100K miles. In talking with several members of their staff over the course of purchasing the car, it's clear that they have a commitment to taking care of their customers both before and after the sale. Thanks for everything guys, I'll be back with my mom in a few months to car-shop when it's time for her to retire her current vehicle. read more

I purchased a 2002 Chevy Blazer from Choice Motor Car on March 6th 2014 and Jackie & Joe were very friendly and helpful with getting financing. When I got the car home the check engine light came on and I realized the four wheel drive wasn't working. When I called to tell them about it they said they were very busy and couldn't get me in for a few weeks but I did eventually drop the car off and I did have to leave it for awhile since the diagnostics to figure out the check engine light turned out to be a little more difficult then expected. They even had to send the car out to the dealer since their equipment just wasn't able to find the problem. All said THEY FIXED EVERYTHING FREE OF CHARGE even with having to replace the 4wheel drive module and MAP Sensor, and pay the dealer for the diagnostics. They were very nice to do all that for me and their mechanic Eddie was awesome, he came out and explained everything that he did and all the hard work he put in on the vehicle which made me feel good about the repairs, plus he couldn't have been a nicer guy. Overall my car buying experience from Choice Motor Car has been a good one and I would recommend them to anyone looking to purchase a used vehicle. read more

Mr faith in "Used Car Dealers" has been restored. Michael or Anthony were awesome! Throughout the process they met every deadline, kept every promise and even sent me away and told me to come back in 2 weeks with a larger deposit to get my payments down, even though I was already approved with a price I was ok with. Lets just say I am not an ideal customer. I am a 1099 "Self Employed" contractor with less then desirable credit. This can be tricky when trying to get financed. Many dealers will not go the extra mile to work and get you approved, or have misleading practices when calling themselves a "Bad Credit / No Credit" Dealership. I can attest to the fact that when they say 2 Pay stubs and a bank account for approval, it means exactly that. Now, being a salesman myself, by nature, I can be a tough customer and I can tell you that it was refreshing to be talked to like a person, not pushed, and to actually be listened to. It is for this exact reason that I will not only buy another car but refer them to anyone I hear looking for a used car. If you are looking for a reliable car for a reasonable price you should definitely stop by and check out their stock. read more

choice motor place to get your car i did... the best thing i got in 2013........ my husband i found choice mortor on line and we seen the car we wanted got there the service was good i was pleased had no ride they made way to to get me and bring me home they where so nice i love how they go out there way to please there customers like i have never been so pleased i i have my car and at the same time i meet some new wonderful friend's very pleased well if u want nice good clean car come to choice motor car in plain ville ct u will be very pleased i love them and i love my car sweet sweet ride......jackie and mike are the best good people love them. keykey one happy lady because of choice motor thank you jackie and mike my new friend if u need a car choice motor car was right for me and i know it will be for you......go on down.. read more

I went to Choice Motor Car looking at a particular car that was on the internet... When I arrived at store I was greeted by Joe. When I explained what I was looking for Joe walked me directly to car and did a full walk around showing me all the features of the vehicle. There were no attempts at anything, other than to earn my business. Joe informed of all my options in the purchase of the vehicle from special financing to paying cash. I was told they were official rep of CT DMV and all paperwork could be done right their at their dealership. The Maxima had a few minor issues that were immediately address and we worked on a deal. While working with Joe, the owner Mike came over and introduced himself along with his wife Jackie. We came to an agreement on price and any and all issues I may have had with vehicle were addressed promptly and correctly. I took delivery of car on 11/2/13. I am a very happy and satisfied customer of Choice Motor Cars. I would highly recommend to my family and friends to do business withe Choice Motor Cars... Thanks Guys Mario S read more

These guys are great! Look, I am as skeptical as anybody but these guys really are respectable. Like any major purchase you have to do your legwork. Last October I found a 2002 VW Passat with 100K miles on their website. Their advertisement matched the CarFax report so that was a match. The car was clean with none of the typical wear tear of a car of that make and mileage. Joe, the Sales Manager, took me for the test drive and he was not at all used-car-salesmany; he answered my questions and actually talked me out of getting something I did not need. He made a verbal promise to make one small repair to the breaks, which he did not write on the purchase order. I admit this made me nervous. Was this going to be his wiggle room? Nope, he delivered as promised without issue. So why did I take so long to write this? Much of that answer is that I was waiting to discover if there were any hidden problems waiting to surprise me. These guys run a good business selling quality cars at fair prices. If you are in the Plainville area give Choice Motor Car a shot! read more

Recently purchased a car here. I stopped here because I noticed an internet add for a car I wanted, after checking it out and realizing I couldn't afford it I was directed to another car of my liking, an 02 VW Jetta GLS. I was in a tough spot and they helped me out huge. I was able to get a good running car in pretty good shape for cheap, this was of course due to what I was able to spend. They also had a decent inventory of beautiful cars. Registration was easy too, they took care of that and I was able to get plates without waiting at the DMV. The only thing keeping me from giving them a five was the lack of the modern waiting area you get at the pricey dealers, they are good people and run a good business. The owner is willing to work with you rather than push you towards something you don't want like at the pricey dealers. A big plus here is that they are more than willing to fix any problems you may have noticed after your purchase, don't let that discourage you, after all, these are used cars. Happy Shopping! read more

if anybody have ever had any problem to get approve for a car ,come to choice motor car ,i have seen some reviews from some people honestly i didn't like them the only thing i know if you ever have any problem with a car that you picked up from them ,please people bring it to MIKE or JOE's attention they will do their best to help you out ,they might be a little slow in the process but they will take care of you, all you need is a little patience ,they are a small family business ,before putting a bad comment for them call them first .we just bought a 2005 audi from them and soon we are coming for a subaru wrx and who know i have a few ppl im going to bring in because when we had a problem with our car Mike gave us a rental to compensate for the problem .also if you have had problem with your credit in the past ,you should definitely come to them they will help you out they have a lot of program to help you get approve ,and a lot of great cars to choose from . Pierre . read more

Great sales, great service after the sale. I needed two solid cars at a great price, for my daughters. Choice Motors has a lot of inventory and quick turnover. After 6 weeks of going back and forth and doing my own research, I drove off the lot this weekend with a smoking deal on a loaded Subaru Outback Legacy. They have expert mechanics who went the extra mile to ensure the reliability or the car. They serviced a couple of minor needs on the Cherokee, our first purchase, after the sale. No complaints. Mike and Joe in sales are personable and easy to work with. Mike was thorough throughout the sale. Eddy in service is a wealth of knowledge and I am 100% confident in his work. Jacqueline their manager, does an amazing job. The impressive part is every person at Choice could and would do each others jobs because they can. They work together well and the customer. I worked pretty much with everyone there, all very helpful. read more

I'd like to encourage anyone looking for a car to check out Choice Motor Car. I found this dealership online and was interested in a couple of their cars, though I didn't know exactly what I wanted. The owner, Mike, personally showed me around and answered all my questions about each car. He was forthcoming and honest, and stayed within my budget without trying to oversell me a car that was out of my price range. The atmosphere was very friendly and welcoming, and I was excited to buy a car from them. They may not be a flashy, commercialized dealership, but they offer great prices, great people, and will do their best to work with you on an individual basis. My car needed a couple of repairs before I finally took it home, and the people at Choice Motor Car made sure everything was in working order for me and were pleasant to boot. Thank you guys for getting me on the road in a safe, reliable, and affordable honda! read more

This was the first time buying a newer car in fifteen years and have to say my experience here was beyond amazing!! Searched many vehicles on the Bargain News in my price range, including the one I purchased from Choice Motors, but kept coming back to the Dodge Neon that they had. Car runs great, purrs like a kitten and is spoiling me as I'm use to a stick shift. Joe made the purchase/registration sooooooo simple, all I had to do was pick the car up and drive away. Two weeks after buying the car, one of the dash lights came on. I called, brought the car back and found that it was my error in not putting the gas cap back on tightly enough (duh-boy did I feel stupid). Even through all this, Joe and his exceptionally well qualified staff were friendly, courteous and fixed the problem. I would HIGHLY recommend Choice Motors to anyone looking for a good quality car at an affordable price and great service. read more