I sent in a request for a washer repair and the response came pretty quick. I didn't reply because…read moreI was traveling but he even followed up with a phone call, which I really appreciated as it was more personal than just texting. He was able to get to our house the same day for a reasonable rate and diagnose the problem. Now we have to wait for a back ordered part to complete the job but I trust he will keep on top of it and we will get it finished! I highly recommend Quan for service on your appliances.

Unfortunately I've been ghosted. I was told the control board was expected to arrive on May 7…read more Since then I've followed up a few times and haven't received a status update. Will be purchasing a new dryer instead of doing the repair. Wish I had read reviews more closely before using this company. Paid $170 for diagnostics for nothing.

Very nice, fast and responsive. And he was very knowledgeable and understood what I needed for my…read moredryer

Best ever service. I like The Appliance Doctor because he answers the phone and will schedule you…read moreright away or let you know when he will be available. He has fixed our washing machine as well as our refrigerator. When he works, he tells you what is wrong with your appliance and what he is doing to fix it, what you can do in the future to prevent a problem, etc.

The repairs were done efficiently and to the point. Repairman cleaned up and mess. And completed a…read morefull inspection of the appliance stove.

BEWARE BEFORE YOU CALL !!!! Very disappointing service ! Tech cam out to diagnose our refrigerator…read more- informed us we needed 2 parts. Returned 2 weeks later to replace the parts. The parts did not fix the issue we still have a refrigerator that is not working. They are now demanding that we pay for one of the parts before they return to see what is actually wrong with the refrigerator. So they installed faulty parts or mis diagnosed the issue and WILL NOT RETURN until we pay for parts that did not fix our refrigerator. I have NEVER had an experience like that and want to ensure other know of the outrageous business practices !!!! We have now been waiting over a week for a manager to call us back!!!

bought a washing machine from these thieves. They told me there was a 3-month warranty and it did…read morenot work for 3 days. I returned the part to them and they informed me that they would call me and they did not call when I checked with them. They assaulted me and threw me out of the store. They are thieves and gangs

Last spring, my husband and I brought our dryer to Bragg Used Appliance for a repair. It wasn't…read moregetting hot. So we loaded it and dropped it off. After more than 6 weeks, and nothing but excuses and poor customer service, and after we threatened to simply pick up them up, they called and said they were done. I picked up myself because I knew delivery would be a nightmare. We then PCS'd to Fort Riley. My husband then left for training and was gone for 4 months. While he was gone, I noticed the dryer was making absolutely no lint. NONE. Then, I noticed that it had a bad burning smell. At that point, I quit using the dryer and took my clothes to the laundromat. With 3 kids. My husband got back and my honey do list was figure out what the hell is up with our dryer. So he just took it apart, and I'm FUMING MAD because the "technicians" who "repaired" my dryer FAILED TO PUT THE DRYER VENT DUCT LEADING FROM THE DRYER TO THE EXHAUST HOSE BACK IN PLACE. Seriously! There was singed and charred lint all over the inside of the dryer. THIS COMPANY IS A RIPOFF. we called and they could care less. We aren't even in the area. I've contacted Better Business Bureau so we will see. Do they even CARE that they are putting MILITARY FAMILIES in DANGER? THOUSANDS OF HOUSE FIRES ARE CAUSED EACH YEAR BY CLOGGED DRYER VENTS. My husband has served 22 years in the military, we've been stationed at 8 places, and NEVER have we experienced such shoddy customer service and downright fleecing as we have by this company. Bragg Used Appliance should be on the BLACKLIST. It will take them starting a house fire and killing a family for that to happen, but BUYER BEWARE. You get what you pay for. The outside might look shiny and nice, but if the insides are junk, you may not just be out the couple of hundred dollars. You are putting your family at risk!

They closed the business, I have had the dryer fixed twice, and had to buy a completely new set. I…read morenever got my warranty and they won't contact me back.

The appliance-purchasing process was the smoothest, most professional I've ever dealt with here. It…read morewas honest, up-front, fair, and nobody tried upselling or hassling me. The men who came to install our washer and dryer were VERY helpful, very polite, and totally professional. I am so grateful, and appreciative. I'd recommend Major to any of my friends and family looking for quality and trustworthy business dealings! Thanks, MAC!

I decided to purchase a cook top from Major Appliance, because I wanted to support a local business…read moreand because they claim to provide superior customer service compared to the big box stores. Another reason I went with them was because they also say they provide repair work for the products that they sell. I went to their store on the 15th of May and talked with one of the salesmen who showed me several cook tops that met my needs. He printed out some pages for me to take home and show my wife after she got home from work that evening. They had showroom hours posted on their door stating they were open on Saturday so the plan was for me to consult my wife that Friday evening and return to make the purchase on Saturday. I returned on Saturday only to find a paper note posted on the door stating they were only open for appointments so my Saturday morning was wasted. I returned on Monday morning and when I inquired about what had happened on Saturday I was told one of the salesmen had taken ill and the other didn't want to open by themselves. I made my purchase and was told my item was in stock and would be delivered to the store later that week. Come Friday I hadn't heard a word from them and it was now the Memorial Day weekend. I waited and still hadn't heard a word from Major Appliance and I finally got fed up waiting so called them the beginning of June. I was given some crazy excuse that the drivers who deliver their appliances to the store wouldn't deliver a lone item due to the increase in gas prices. They promised to have my cook top to me on the 5th of June and was told it would be in the early afternoon. This was in fact what happened as the installers showed up on time and proceeded to attempt installing my item. I say attempted because the cook top didn't fit my opening. I was told I would have to pay an additional $300 out of my own pocket for their counter man to come out and make the necessary adjustments. A whole week went and I heard zero from Major Appliance, which required me to call them. I finally had the counterman show up and he did a great job making the necessary adjustments and got my cook top into place. This whole process took just shy of one whole month. AVOID MAJOR APPLIANCE LIKE THE PLAGUE!