I had Susan groom my Bolognese dog, who had some severe matting. Since it's winter, I wanted to…read morekeep his coat as long as possible, though I knew that might not be realistic. I expected either a much shorter cut or to have a fair amount of matting left to deal with myself. We discussed the matting issue before she began, and she told me, as I expected, that some matting couldn't be addressed. I was fine with that. When I picked him up, I was so surprised at the job she did. I tend to have high standards and am often disappointed with work done by others, but Susan exceeded my expectations. I had been prepared to accept a longer coat with some matting left, but she went above and beyond. His fur was much longer than I had hoped, and while a few small mats remained, they were insignificant. Susan did an amazing job balancing coat length while addressing the matting, and I couldn't be happier. David

I'm a little jealous of Susan. You see, she's my dog's favorite human. I'm not really sure how that…read moreis, because before Susan, I distinctly remember heaving my full body weight against my 65-lb wet and soapy German shepherd to keep her in the shower. Try a peanut butter lick mat, you say? Nope, my dog would snatch it off the wall and dart away, four legs splaying out across the tile. And even though I started introducing my girl to nail clippers at 9 weeks old, she just wasn't having it, at least not from me. But Susan? My dog loooooooves Susan. She bounces into that grooming truck like it's a beef rib jump house. And I get to sit quietly on my couch, answering e-mails and waiting for my clean, groomed, and happy girl to trot back inside. I don't know how Susan does it, but I don't have to, and that's what I love. Grooming is one less thing for me to have to deal with and figure out. And I don't have to drop my dog off somewhere that she'll be crated most of the day with barking dogs and a revolving door of groomers. Susan has always been prompt, efficient, confirms appointments a couple days before, and tells me when she's on her way. If you need a groomer, this is definitely the one to call.

I boarded my dog Mia for 4 days/nights & encountered no problems. I took her prepared daily meals…read more& all the facility had to do was take it out of the refrigerator, add a little water, stir & serve. The staff was friendly, helpful, professional & genuinely seemed to really care for the dogs in their care. I recommend them & will continue to leave my precious fur baby in their care.

I decided to STOP sending my dog here overnight. I noticed they don't give my dog the treats II…read moreprovide, the chew toy or bone I provide, and they simply ignore everything. This happened in the past, too, and I stopped sending hin there but confronted the manager about this problem. They said "that person doesn't work here anymore who was doing this." Well, guess what, seems like they hired another do-nothing employee who is doing the same thing now....I have absolutely HAD IT with this place.

I refuse to shop at big brand pet stores and always choose to shop smaller family owned shops. The…read morepeople here are nothing short of kind, helpful and caring. I was able to meet one of the owners at one of my visits and you can tell he really takes pride in his store. He even called me after I had to get a different flavor food due to my usual being out of stock to alert me of a product name change. Who does that anymore!!! Will always choose to shop here and bonus! They have a pet wash station!

We brought two large dogs here to use their self service dog wash. The lady who works here was very…read moreaccommodating and very helpful. She explained how to use the equipment and provided us with everything we needed, such as a rubber brush, towels, and soap. They also have a dryer for the dog, which is convenient. They have many types of gourmet dog food and treats. They also have supplies, dog clothing and things for your yard. It's a really great store. They have raw food, dry food, wet food. They offer a military discount. They also have a club one can join to get discounts. I highly recommend this store!

I am so overjoyed with Parmer Lane Pet Hospital ! Our cat…read moreHobbes was squinting and meowed when we tried to look at his eye. I finally got it slightly open and saw it was bloodshot red. My poor boy. We called around and were luckily referred to Parmer Lane Pet Hospital. They answered the phone and were extremely helpful & had genuine concern about our problem. They had availability & said as soon as we can get there. So we opted for the next appointment spot. When we walked in, we were greeted with smiling faces and quickly checked into the exam room. Our vet tech, Amanda, came in and quickly accessed Hobbes, asked us some questions to get his baseline down. She also offered him some treats, which he loved! He's pretty picky normally, so of course I had to find out what kind they were so we can buy them for him. (Pic attached) She also let him explore and he was very happy about that as well. Then Amanda walked out and back in with Dr Thevis. Dr Thevis said hi to Hobbes. Gave him some pets and told him how cute he was while checking him for any other injuries since we explained we thought Hobbes got a scratch from his sister when they were playing. Thankfully no other injuries. Dr. Thevis and Amanda kept Hobbes very calm and put a yellow dye in his eye so that we could see if he had any scratches. He blinked a few times, but didn't seem to care because it happened so quickly. Dr Thevis showed us with a black light how a scratch/cut/inflammation would light up in his eye. Unfortunately he has a corneal ulcer. We were given eye drops, a cone, and then asked to schedule a recheck so we can make sure he gets better. The next day, his eye had some gunk in it, and I was so concerned! I called Parmer Lane and Dr. Thevis was not in, however the receptionist (sorry I forgot her name) answered the phone and was so sweet and caring and told me that they would have a vet tech answer my questions and give me a call back as soon as possible. She also said if I had not heard back by lunchtime to give them a call again. The number they have on file is my husband's and he did not answer his phone, but they left us a detailed message. The following day, they called us again to make sure that we had gotten the voicemail and were not worried about his eye. I thought it was so thoughtful to call back just to make sure that we had gotten their previous message. I called in to reschedule the recheck appointment and it was a breeze! Everyone who works here seems to genuinely want to help you! The level of care, concern, and customer service from the team at Parmer Lane Pet Hospital is 10/10. You guys are doing everything right. Thank you so much for making finding a new vet so easy. Definitely referring my friends.

These folks are all great! Our sweet gal was 14, and we followed Dr. Will here from a different vet…read moreoffice. I see why she came here, as every vet and tech we interacted with was a world more experienced and compassionate than we've seen anywhere else. Other vets we had seen after she left wouldn't even give us guidance or concern for her condition, so we had tracked down our doc and truly, they saved her life, it bought us at least another happy year or so with our gal. In her many years of life, we'd moved lots and have seen a full spectrum of vets and emergency vet hospitals and just wow. It feels good to be able to trust the staff this well. Our gal had advanced kidney disease, but they were able to stabilize her and get us on a quality of life maintaining spot with fluid therapy. We had a vacation, and a tech was able to make home visits to help out while we were gone to keep our girl in good shape. It's been around a year since she passed, and we recently brought a new pup into our lives! Made our first visits this month for her shots, and it is heart warming to see all the staff again. It's a bit of a drive for us, but I really wouldn't go elsewhere.

Unfortunately, we had to have our sweet baby euthanized last week. He had lymphoma and took a turn…read morefor the worst so we arrived a little before midnight and he crossed the rainbow bridge at 12:15 AM. Dr Sam Seramur was his doctor and was very comforting and gave us plenty of time to be with him before and after the procedure. Brady never turned down food so when they brought in chicken, he gobbled it down and although it immediately came back up, he enjoyed that last meal. The tech who gently removed his body wrapped in blankets was so kind and it meant a lot when he said that he could tell we were good dog parents. I hope no one reading this has to ever go through this but if you do, I recommend this caring business .

I was where a pet owner never wants to be, at an emergency vet on the weekend. My dog was lethargic…read moreand refusing to eat. Everyone at the clinic was very warm and helpful. When I mentioned that my dog was cold while we were in the waiting room, a technician brought him a blanket. The vet was kind when he came to talk to me about my dog and then later his test results. The medication the vet prescribed had my dog eating later that same day, and back to his regular self in a couple days. I am very grateful to the care the staff provided Rocky and me.

To me the best thing about this place is the convenience of scheduling. We were told about this…read moreplace from a neighbor on a Friday & we are able to get in that Sunday! All of our other groomers, we'd call and wait weeks! We felt like they did a good job. They had our 100lb lab for about 3 hours in total. Our only complaint is it seems to be really loud, which seemed to stress out our dog. Pretty standard for any grooming place, but for some reason he seemed more stressed when we got him than usual. We should note he has extremely sensitive skin/allergies - we did their deshedding treatment (not oatmeal) & overall he did fine with it. He smelled clean, but not an overpowering smell. We will go back!

I can't say enough good things about Un at Pet Bar Lakeline. Our Mocha is a very anxious Cocker…read moreSpaniel and Un was so calm and relaxed with her that Mocha completely relaxed herself. Except for a little panting, she simply let Un groom her face and paws - the two areas she didn't like being clipped/shaved/trimmed before. We have found our new doggie spa heaven!!! Thank you, Un.

Masago is the best kept secret for pet groomers in Austin…read more They did a great job with my nervous pup! On time, very friendly, and extremely convenient. I was impressed with their responsiveness to messages on Yelp and text. This was our first time trying out a "mobile" groomer, and will certainly use Masago again. At other traditional groomers my dog would sit shaking in a kennel for hours. With Masago, they were able to give him 100% of their attention, and he seemed comfortable throughout, and happy with his new haircut!

RUUUUUUDE SERVICE! Booked an appointment have a screen shot. no one shows up. I call to get an eta…read more the lady says: "no, no appointment, we don't do Saturdays. When I try and explain that i had an appointment booked with Catalina Jaime. She cuts me off to say: " no we don't do saturdays"

So glad we tried this park! On or off leash dog park with water pond for the fur babies to play…read more Shaded benches available on the farthest end of the park and loved the vibe. There are shower hoses for when you opt to wash them after the dip. So cool to have this place near us!

My name is Charlie Blu. I'm an Australian Shepherd and give 4 paws up plus a stub for a tail…read more That's 5 if you are counting in human years. My dad and mum take me here when we are in town and this is my favorite place to run around. Even though I'm just a pup, the grownup doggies teach me new things like how to play chase, sniff and aimlessly run around. I haven't totally braved the water park just yet, but watching the retrievers jump in and fetch has started to build my interest. I did get in the pool up to my chest and got dirty enough to need a bath, but not fully committed to jump in yet. I think if I play it wisely, I'll milk it for all it's worth and probably will get a few more trips in before I take the plunge. Luckily, the park has multiple wash stations on the way in/out, so my humans can clean me up nicely before our ride home. Not my favorite thing to do, but since it's a doggie dog world, I have to live by their rules. Now that I'm 7 months old and weigh 30 pounds, I can play in the large dog area which is much more fun for me. When I was under 30 pounds, I used the small dog area which is overall a bit smaller in size, and the grass is a bit "ruff", so not as much fun. Also too many yapping pups there for my taste. So if you have the zoomies and are in the area, come by and say hi, or come play with me as I'm looking for new friends all the time. I'll be the black /white pup with the one blue eye, the Australian accent and hanging out next to the pool.