Dr. Chan is the best dentist I have ever gone to, and I've had a life-time of dental procedures…read more She is a world-class proven master of her profession, and I feel very lucky to have her on my side! Anyone apprehensive about going to the dentist can be instantly reassured. I had a filling and a crown done in one appointment and I actually fell asleep! I am bragging about her to everyone I know. She's a phenomenon conveniently located and committed to her patients comfort and care, a great humanitarian. The entire staff reflects these qualities in the kindest way. I recommend her highly.

Wonderful, I would like to recommend this dentist .I love the way they made me feel comfortable I…read morehighly recommend visiting DDS Chan.

I've been coming to Dr. Hartford's office for my regular cleanings for a while now and I just have…read moreto say this place sets the bar. Every single visit the staff is thorough, friendly, and makes you feel genuinely welcome from the moment you walk in. They don't rush through the cleaning and always make sure everything is done right. But what really makes this place special is Dr. Hartford himself. He always takes the time to stop by during my visit just to check in and ask how things are going. It's a small thing, but it makes such a big difference; it never feels like just another appointment. You feel like an actual person, not just a patient on a schedule.

We currently go to a dentist in Novato that our Delta Dental plan considers out of network! We pay…read more100% up front then get reimbursed. Dr Koenitzer's office takes Delta Dental and we don't have to pay up front! Please don't ask me to explain why because it's confusing! . I was greeted by the front desk staff who were very polite as was the doctor , the person who took my X-rays and my hygienist! The office was super nice and made you feel welcome! So far we are very happy we made the switch!

The admin and dental hygienist team here are the best! So sweet, knowledgeable and helpful. I look…read moreforward to my teeth cleanings shoutout to Tara, Stephanie, Amy, Chantel, and Sophia!!

Amy is amaaaaazing! Thoughtful, detail oriented, patient kind! Need I say more! Entertaining,…read moreand... gives a close to painless experience! Champion

You overcharged me for cleanings that should have been covered by my medicare delta dental plan…read more(they confirmed this over phone!) For three years i had to pay 200++ every visit! I think you are fortunate that i never issued formal complaint! And now you are sending me emails on what great members of the community you are. You take advantage of seniors!!

Turned me away because I couldn't handle 20+ X-rays even though I told them in advance that I…read moregagged and have muscular dystrophy.

The best dentist I've ever had, hands down. His expertise and care are unmatched, and all of his…read moreassistants are amazing--so kind, professional, and attentive. I can truly and sincerely recommend him to anyone looking for exceptional dental care. Since he moved to another city, my family has been struggling to find a good dentist, which makes us appreciate him even more. That said, I'm so happy for his new clients and for him because I believe this was decision he need at that time. Thank you, Michael, for the wonderful experience and care you provided us. I'm leaving this review after two years because your impact is unforgettable!

All the latest technology. A great staff. They are knowledgeable, kind, and professional.read more

Was there for check up and cleaning. My hygienist was considerate and attentive. The experience was…read moremuch more comfortable than I expected. And they accept my dental insurance.

Doctor is disrespectful, makes sarcastic jokes at patient expense. What should be combined in one…read moreappt (X-rays, evaluation by dentist, tooth cleaning) is separated into three separate appointments. Long wait times. Dentist literally comments while working on my teeth "my motto is drill, fill, bill, chill." When I don't appreciate his sense of humor he asks me if I have any friends. Made me feel uncomfortable, never coming back.

I was blown away by the whole experience. This place is organized and well run. The people are…read moreso friendly! They have massage chairs in the waiting room, Netflix on the ceiling of the patient care rooms, essential oils, and a bunch of other comfort options. It feels a lot less stressful than all of the other dentists I have been to.

It wasn't just one individual thing. It was many Things that…read moreadded up to dissatisfaction. 1. My first apt. With the dentist went well, except for two things; They had more paperwork than I've ever filled out anywhere. They wanted my ss number too but my dentist retired so i thought this was the new norm. Firstly, It was very inviting as i walked up ,,with a community garden and a banner supporting local kids organizations as well as a massage chair inside. When I was greeted by the dr. She provided aromatherapy, showed me a tv on ceiling, as well as genuine personal care and concern. She suggested a cosmetic procedure. They tested the acids in my mouth and the dentist recc "hello" toothpaste from target. She said it would set the ph so as to not be so acidic. (The ingredients in that toothpaste are toxic. ) my second concern. I looked up what would help naturally and found that bicarbonate was best. 2. Before the next apt. I was bombarded with voice msgs., texts and emails confirming my upcoming apt. Then i was texted and phoned asking if i wanted to come on short notice to be seen where someone had cancelled. As the calls and texts increased, i phoned and asked if they could just text once the day before reminding me. It never stopped; all the texts and asks. 3. When i came to my teeth cleaning, the hygienist was ten min late and her equipment was broken and she asked me to hold it and operate it for her while she cleaned. Then i had to ask for toothbrush, but she was out. There was no floss or paste provided as i was used to my whole life. I tried phoning before next apt. And AI answered and would not let me speak to a human. :-( 4. The next apt with hygienist ,,same thing; late, scattered pre occupied woman; equip not functioning properly and she had a toothbrush only. Bamboo with plastic bristles. 5. The next teeth cleaning apt. It was a temp hired hygienist. She was short, succinct and impersonal. When i asked for a toothbrush she was a bit put off and then rushed out to her next client. No goodbye, didn't know my name, etc. 6. I then, had x-rays, which i got an estimate for, and was told i needed a procedure. The attending dr. (Different than the first) was not clear which teeth and no details were stated in such a way that i could understand. I was given a piece of paper i could not read. She too was succinct and just to the point, impersonal and disconnected from the human connection. (I felt like she was a robot talking to what she thought was a robot. ) 7. Before that, i phoned and asked for an estimate for x rays. I was given an estimate. 8. When i got in i was then told it would cost nothing. They couldn't find nor did they know who gave me the original estimate. Then i was ushered to another back office person and given a large $ estimate. For the next procedure which at this point, did not trust. 9. Meanwhile, the calls n texts and emails never stopped. 10. I came in very nervous to do the procedure based on the care id been given. I expressed that to the person that seated me. She never said, can i get you a glass of water or put your chair back n turn on the tv while i go get someone who can talk to you about your anxiety? no. She left and i never saw her again. 11. Then a different dr than i had seen the first time came in. It was the same expressionless non-concerned woman. She was the one who gave me the sheet of paper instead of an explanation of the sheet which was not readable. She clearly did not have any intention of re-assuring me or listening to me. Instead, the told me how it was and what i could do if i didn't care for it so i got angry at that point. She could not wait to get to her next apt! The business is all about the $. It appears corporate. . They are unorganized and do not listen to their patients needs or concerns. 12. After i left the last time, no one phoned to apologize or ask for feedback for future needs of patients. Sure enough, i found a person dentist that charged $200 instead of $750 for bite guard and turns out i do not have any cavities. They told me i had TWO!!!!! Thank god i trusted my intuition.

Dr. Chavez and his staff were very kind to me. I needed an Oral Surgeon, after having negative…read moreexperiences in the past. Dr. Chavez patiently listened to my concerns and walked me through each step of what he would need to do to prepare my implant (from another Practice) for an implant tooth in a few weeks from my Dentist. Dr. Chavez worked quickly, with a light touch and minor discomfort, and he and his staff both addressed my after care questions completely. I'm so glad I trusted Dr. Chavez and his staff!

An older family member needed a broken tooth extracted. The places recommended by their regular…read moredentist did not have confidence-inspiring reviews, and were recommending add-ons that we were not clear why they were needed. So we decided to call Petaluma Oral Surgery based on Yelp reviews. They were very accommodating. We lucked out with Dr Vicente Chavez having an opening in Petaluma. He fully understood some of the complications this older person had and suggested the best approaches, confirmed the expensive add-ons were not needed. The patient experienced minimal discomfort after a quick procedure, and following their precise instructions was back on track within 3-5 days. Thank you Dr Chavez!

I've had great experiences with the dentists and the hygienists. The front desk on the other…read morehand.....

It's been said often by way brighter and way more successful people than me,.. "you don't get a…read moresecond chance at making a first impression"! Dr. Leah was exemplary in so many ways. She was upbeat thorough,happy, and professional; with a smidge self effacement and totally engaged with who I was and what she and her team could do for me. She listened intently and when she spoke she spoke TO me and not AT me. Her hands were small and strong and we shook on it and said goodbye AND so I signed her up as my Dentist! For a West Coast'R she sure handled her business like a Greenwich CT watch maker! 6 Stars.. PERIOD!

I found this dentist, in-experienced, unprofessional, and rude. When a problem came up with the…read moreplate work she was paid a large sum to provide, her approach was to blame me the patient for having a pain problem with the plate that continues. Instead of dealing with the issue which I tried at lest 5 visits to do with her, yesterday I realized she as a professional offering a service to the public, she was not going to own her responsibility to improve the situation. I will be changing dentist as of my last appointment yesterday.

I have been looking for a dentist that fits my high standard of care. As a retired dental hygienist…read moreand former dental assistant I strongly recommend Dr. Serrano of Alma Dental. Yesterday I had a crown replaced. The color match was perfect, and the margins were smooth. If you are looking for quality dental treatment make an appointment with Dr. Serrano, you won't be disappointed.