I have found Lens automotive to be very honest and helpful with the care of my families cars. Since…read morebeing recommended to them 8 years ago I go to no other even for tires I stopped using Costco. They are great.

I think that lens auto is the most honest repair shop I have ever been to. I am a very easy…read morecustomer to take advantage of because I do not know the very first thing about automobiles. On top of that - I can be very annoying with my anxiety, because as many know, car repairs cause immense financial stress, especially for a young adult like myself just coming into financial health. They will NEVER do a repair that doesn't need to me done, or upsell you without consent. This should be baseline, but I've experienced this so many other places, especially in Kirksville. The price of replacing my radiator had me feeling physically sick for days because I had no idea if it would total my car or not. They worked around the budget that I had said to find the most workable price for me, and then when my transmission shot in my car 2 weeks later, they found a way to connect a minor transmission repair to my radiator and gave it to me for free. Saving me, what could have been, 100-1k at other stores. Their customer service is off the charts, very knowledgeable and professional. I will continue to bring my car here for the coming years.

We've been taking everything automotive to Ted over here since around 2011 and I gotta say, you…read morewill not find a better mechanic. He and his guys are as honest as the day is long, they will not sell you something you don't need and they'll even try to help you find ways to, not necessarily by pass things to be done, but the most economic way to go about your repairs. Dollar for dollar, they are hands down the best repair facility I have ever found, but especially in the area!

Great work at a fair price. Very happy with the diagnostic and work they did. I recommend them if…read moreyou got a car issue, particularly transmission.

They fixed my car good. I dont have anymore issues now. They offer snacks too. I will come back if…read morei need anything else.

9/17 got a 3pm appt. Got there at 2pm. They were able to take me . 20 mins. They suggested an oil…read morechange...got it. Absolutely sweet and professional. They have a new customer. The back story...I had an appointment at 8:30 at Dobbs for the same thing. Dropped the car off at 7 am. Came back 1336 and the car hasn't been touch. What in the.... but Christian Brothers did their thing....should have listen to my son

Car was stolen from the lot due to the employees negligence. I don't recommend bringing your…read morevehicle here if you want yo keep it.

I have a 2018 Chevy with a 6 speed transmission and these seem to be prone to overheating as Chevy…read moreput a thermostat on the transmission and the temp of the thermostat is too high. So as I have learned heat causes transmissions on this vehicle to fail more often than necessary. I called Hecktor and he got me right in and got the thermostat changed out in about 20 minutes as I waited for a very nominal fee. It was great and he is a very nice and honest manager. I would take anything to these guys. The shop is awesome as well. Now I can pull my bass boat around without seeing 200 degrees Fahrenheit on my digital transmission temp reading when driving. It now doesn't get over 150. Thanks so much team.

I'm a little at odds on this review, but think it's best to point out the "good" and "not so good."…read more The Good Very accommodating Knowledgeable and seemingly honest Quality exhaust work The work that was performed addressed the problem. The workers used a paper floor mat so as not to mess up the carpet. The "Not so Good" Location can be hard to find the first or second time because there is no direct drive. You have to go another way and meander through a shopping plaza to find it. Can be a little impersonal - Instead of speaking with the tech and seeing what's going on with your car, you get a text when the car work is completed. Front desk person spends most of her time in the shop area. I saw no less than 3 customers while I was waiting who were frustrated that no one was present when they walked in. On of them waited nearly 10 minutes. While waiting, I was informed that they were out of Argon Gas, but were waiting for more to be delivered - Upwards of an hour. Do these tanks have no gauges? How could this be a surprise? Labor time included waiting on Argon gas to be delivered. Not cool at all. Very pricey for the work that was performed. The waiting area was overly warm. For what I was paying, they could easily lower the AC. The waiting area is very drab. They could offer the customers coffee or something. Anything to make it a little nicer while people have their car repaired. Would I go back? Maybe, but I would likely look for another Car-X shop, even if it was a little further away.

My son took in one of our family vehicles about 2 weeks ago because he noticed a brake fluid leak…read moreat the rear of the vehicle and a soft brake pedal due to the leak. I wasn't notified at the time since he didn't want to bother me and wanted to be proactive in keeping the vehicle maintained. He was told by Car-X employees that the vehicle needed a full replacement of the entire rear braking system - new brake lines, calipers, rotors, pads, and fluid flush - at a cost of almost $1800 for a vehicle not worth much more than that. Unfortunately he allowed Car-X to perform the service, trusting that Car-X and their employees were being honest with the assessment. This vehicle had a rear brake job approximately 1 year (and less than 10,000 miles) earlier, which included new pads, rotors, and hardware. The vehicle also passed the state safety inspection 8 months ago, with no rear brake issues noted. It also just had an oil change and tire rotation 2 months ago during which the rear brakes were inspected and no issues were found, and remaining pad and rotor life was noted as excellent. My son stated that up until the day before he noticed the leak the braking system had been working great. While there was certainly an issue to address due to the brake fluid leak it's my opinion that my son was taken advantage of due to his lack of knowledge regarding the previous maintenance of the vehicle and in general automotive knowledge. What should have just been a brake line repair or caliper replacement turned into a MUCH more expensive and unnecessary service in my opinion, after having worked on cars for 30+ years. If you or a friend/family member are in need of a vehicle repair I would highly suggest that you look elsewhere. I cannot and will not trust this location (or any other Car-X location for that matter) with any future automotive service needs, and will make sure tell anyone I can of this experience in hopes that it can save someone else from a very expensive lesson.

Great and fast service! Had to get my starter changed. Not only were they by far the cheapest shop,…read morebut they got it done in 1 day!!! And they wrapped it in heat resistant wrap.

Do not take your vehicle there. I took my truck there for originally for a squeak. They sold me…read morerear shocks.Squeaks, still there. They replace my ball.Joint squeak is still there. I had them drop my transmission pan, change the fluid and the filter. Got my truck back transmission now leaks. They performed the front end alignmentAfter the ball joint. The alignment was off.My steering wheel is now crooked. They just keep wanting you to bring your vehicle back.So they can mess it up more and keep charging you more money.They do not know what they are doing. Save yourselfThe headache and money and go to a real shop. All they can keep telling me is bring my truck back.They must be crazy if they think i'm going to bring my truck back.So you guys can screw it up even more. No, offer of a refund or partial refund or nothing.They just want the truck back.So they can do more damage.

I dropped my old girl off at the shop after hours. She needed a new clutch. I was contacted first…read morething the next morning and got the ball rolling. They kept in touch with me every step of the way. Unfortunately there was a slight delay due to the mechanic being out sick, but that was the only glitch and luckily for me I didn't NEED the car right away. Overall, I got fast, friendly and reasonably priced work!

Best and most honest place for car repair/maintenance. Always up front on what needs to be done vs…read morewhat can be done. Super on the follow-up after the repair to see how it's going

If I could give zero stars, I would!!!!! This is definitely…read moreNOT a place I would recommend. The office person Glen will tell you whatever you want to hear. I was given a price of roughly 2500.00 to rebuild the transmission and would take around 3 to 4 weeks to be completed and had to pay 1200.00 up front to even start on the work. After 3 weeks, I called to see how much longer, I was told Glen was out of the office and would have to call me back, but he never did. Sometimes, there was no answer at all during regular business hours. Drove to the shop during regular business hours, and they were closed. No body around what so ever. When I was able to talk to Glen, I was told "we're waiting on the part" called again and was told "yeah your part came in, but your car was pushed out of the garage because it was taking too long for the part to come in and your car was put at the end of the line and they were working on other cars. They damaged parts on the car and then charged me to fix it. I had a manufacturer recall part, and when I dropped the car off, i asked if they could reach out to GM on the replacement, I was told they wouldn't do that. I would have to take it to a GM dealership to have that work done. Well low and behold, they replaced it and charged me 296.00. I said that it was a recall item, and you told me you wouldn't touch it. Glen's response was "well I had to replace it to get the job done correctly." When all was said and done, it was close to 6000.00 and 6 months later. So on top of 3500.00 more for the repair, I had to find rides, borrow cars, and even had to rent a car and had to pay for it out of my own pocket. SO UNLESS YOU DON'T MIND PAYING OVER "DOUBLE" THE QUOTE GIVEN OR IF YOU REALLY DON'T NEED A CAR TO DRIVE, THEM BE MY GUEST AND YOU CAN GIVE THEM A CHANCE. "MAYBE" YOU'LL HAVE BETTER LUCK THAN I DID!!!!!!!

The manager is someone who will tell you what he thinks you want to hear. He over promises and…read moreunder delivers. Once he has your vehicle, communication is almost nonexistent, answers are few and far between, and the estimated price becomes much more. He had my vehicle for almost SEVEN months. He committed to things he did not deliver. When I received the vehicle back, the carpet in the cab was dirty, i found i had not been informed of parts replaced beforehand, and some of the original parts replaced had been damaged. I have asked more once for Glenn to fulfill what he had committed to and he has yet to live up to his end. This shop is closed, but he is now located at the Austin Transmission in Mehlville. Buyer beware. If you ask me, I would suggest using a more highly rated shop. If you pick this shop, Ron [the manager] seems to be the more reliable contact.

Had an appointment to have 2 tires installed and rear brakes replaced - when I arrived at the…read moreappointed time, I was informed that they did not have the tires in stock and did not have me down for getting the brakes replaced - they labeled it "mis-comunication" I labeled it I will never go back for service

I first came to Telle Tire & Auto Center about 3 months ago. I had a leak in a tire. They fixed it,…read morefree of charge, even though I had not bought my tires there! Patrick was amazing and told me my tires needed an alignment at some point because of the wear on them. I also was going to need new tires (I already knew that) in the future. He advised me to wait for their sale in a few months. When I finally hoped the winter was over, I went in (no appointment- sorry!) and they took me right away, replaced the tires, did an alignment, and called me within a few hours that the car was ready. Everything was so easy and everyone was professional and nice. The hardest part of the whole process was figuring out their coffee maker! Loved the drinks and snacks available too.

They were so professional. They had to order a part, but we were under a time constraint, so they…read morepicked up the overnight shipping cost to make sure we got the car back in time. These days, professionals that take their job seriously and care about their clients are rare. Found my new go-to in car repair!

Very fast, efficient and flexible I'm guessing due to a clean and organized shop. Had me in and out…read morein a couple of hours.