I called to notify the agency of a few changes in my circumstances and Frances answered the phone. She had answers, helpful information, and insightful suggestions for my questions. She was pleasant and professional. I didn't think a call about insurance could be enjoyable. Mike O read more

Brittany was a lifesaver. She worked hard to get my bills straightened up. I felt really bad for her because what I put her through.. She was great. She was kind very patient. Very professional just amazing. State Farm is really lucky to have Brittany because I'm sure all of her customers really appreciate her not only me. Thank you again Carmella read more

Our family has been with Chris' agency for over 30 years. We are very satisfied with the services provided with all his team members 0Ex-members and today's staff members). Frances was very helpful and courteous on my last call made this week. She found all the answers to my questions and guided me to make better decisions. Thank you so much for all the years of protections your agency had support us and State Farm Insurance. read more

Francis was terrific. She was helpful friendly and went the extra mile. She is a gem I have been at Chris Gordon's State Farm for over 41 years. I can't say enough about Chris and Francis They are the best if you need auto or home read more

Frances was very helpful and professional with getting coverage for my new car. She helped me get a great deal especially in this current market. Can't recommend their office enough! read more

Unbelievable! After paying the highest insurance they had, I got in a hit and run in the freeway , cops were there, reports were done. They NEVER wanted pay my medical bills! Kept me hanging for almost 3 years, I got infection waiting. They called me a lier, totaled my car, played me pennies for a collectable car after taking the car and stealing EVERYTHING from inside my car! And made me get a attorney. And still a woman who gave no S#!÷ about another woman, said cause I didn't run to the hospital, they won't pay the medical bills, surgery I must have, infection that happened after waiting so long, I can go on and on! These guys are liers and thieves! Do NOT waste your hard earned cash cause when the time cones, THEY ARE ONLY THERE TO KICK YOU INTO YOUR GRAVE! I am in bad shape cause of them. Also forget the over 400 bucks a month for a 20 year old car! My car payments were cheaper than what they collected from me! Absolutely sick people! They aren't human! There for you my A**! I hope they pay in HELL! read more

I cannot say enough good things about Chris and everyone at their office. My family has had our policy with them for years now and will continue to do so. They really made me feel valued and important as a client. They did not treat me as a number, they treated me as a real person. I never waited for days and weeks to call me back, they were very prompt and proactive. They are the definition of what a good insurance provider is and I've felt like we've been lifelong friends every time I interact with them. I couldn't recommend them enough! read more

Chris helped me with my Auto accident when I couldn't get a response from the insurance company representing the driver who hit me. Chris was fast and professional and I highly recommend Chris and his Team. They are all very nice, knowledgeable and they listen. read more

My mother, J. Heite, was sold a home owners policy about 20+ years ago. Never has had a claim. Now she's 98 and needs repairs to her roof for damage from some kind of rodent. The claims department tells us "Oh, no, that policy only covers damage from bears and deer !! Has anyone seen a bear in Orange County, CA in 100 years?? I know she should have been more savvy. I know all about "buyer beware" - but she was half blind and barely can hear us unless we shout. This was unconscionable, for heaven's sake, and their claims person says, "Oh, we sell these policies all across the country," like they're proud of their deceptions - Just cannot believe a giant company supposed to be reputable sinks this low . . . read more

Chris and his team are super professional and always willing to see if they can save you some money. Genie is my contact there and she is SO responsive and the most pleasant insurance person I have ever worked with. I highly recommend Chris to all my clients. read more

Chris and his team have been my agent for 20 years PLUS.I don't typically write a reviews.Chris and Genie and their entire team are so responsive to our insurance needs and keeping us up to date with our policies and potential discounts.Yesterday, I needed to make a change on a policy and sent and email and within minutes the changes were made and they sent me a copy of the policy and also sent it to the company that had requested it! Chris and his team know customer service is job one and I have referred family and fiends over the years and they all tell me they were impressed and felt they were treated like family.In this changing world, customer service is so important Chris and the team take the stress out of the insurance process. Peter Kahane read more

Chris Gordon is a very kind and honest guy. He is a fantastic insurance agent and please do look him up if you want a no nonsense expert. His years of experience shine and it makes the time spent with him and his staff truly enjoyable. He will fight for you. I know because he fights for me and my family. I've been a State Farm customer about 20 years and State Farm fights for you at a corporate level which is fantastic in this day to have that level of customer service from agent to corporate headquarters. Thank You Chris!! read more

State Farm has provided business insurance for my Doggie Daycare, Boarding and Training facility - Sunny Dog Place (Habor City) for the last 3 years. They have different types of coverages and plans to choose from, and offered far more than the general liability coverage plan I had previously, at half the price. Chris takes a personal interest in his clients and gives excellent advice and service. Additionally, State Farm covers any breed of dog for the 'one bite rule' - many of the insurance companies blame the breed not the deed and State Farm generally evaluates a dog on an individual basis. If you are looking for personal or business insurance - State Farm offers a comprehensive selection, and I would start with Chris Gordon's agency first. read more

So greatful for the team at the Gordon Agency. I've delt with PLENTY of insurance carriers but nothing compares to this team. Everyone there is so friendly and professional, anything you need they can help with! Insurance has been such a breeze since transferring to Chris Gordon read more

Chris Gordon is not only a good neighbor, he's a good friend. The service he has provided over the years from my business insurance, my personal coverage to neighborly advice, goes well beyond a typical agent client relationship. Chris takes personal pride in his relationships and his knowledge and guidance has definitely made a difference both professionally and personally. Additionally, he has been consistent over a 5+ year period with his expansive knowledge delivered with a dose of humor and empathy. To me there is a difference between having insurance and being covered. Chris takes care of you, especially when you really need advice or need to file a claim. That truly separates the good from the great, when you really need help. Need business or personal coverage? Give Chris a try and you'll see exactly what makes him special. read more

Chris Gordon is so honest. I appreciate this straight-forward approach, and sincere concern about my best interests! I met with him to review my insurance needs and never felt more comfortable or confident with an insurance agent. I suggest you give him a call to see what he can do for you! read more

Consistent outstanding service from Chris and the gang. They always exceed expectations.

Chris and his crew have been assisting us with all of our home, auto, and umbrella insurance needs for the past 10 or so years and have had excellent service throughout. We've had to file a few claims and each time were pleasantly surprised to find that they were handled quickly, efficiently and the claims paid were extremely fair. We'd recommend Chris and his team for all your insurance needs. Mike and Nancy D read more

I went in looking to change insurance companies. I had the pleasure of working with Buntha who made the transition as smooth as possible. She address all my concerns and was able to work out what was best for my needs. I found her to be quite knowledgeable which only reassured my choice with State Farm. Thanks to the staff and extra Thanks to Buntha for your patience and great service. read more

I recently had my water heater blow. Soaking wet carpeting in my den and bedroom. I spoke to my agent Chris and he told me exactly what to do and what to expect. All the service people were on top of the problem and I couldn't be happier. Thank you Christopher for all of your help. You are the best. read more

I am a very disorganized person. Daniel helped me sooo much. She was friendly and very patient with me. She is an asset to State Farm, she should get a raise. read more

If you demand professionalism, courtesy, and quality customer service from your insurance agent, I highly recommend Chris Gordon. My house and three automobiles are insured by Chris. His office staff is the best, always willing and able to assist when the need arises. Furthermore, as a 40 year + owner of a classic automobile, I'm secure in the fact my car is properly insured by Chris. All day long! Mike and Dianne Farrell read more

Let me start by saying that I have NEVER written a review. Not good, not bad, never!! I have felt compelled to do so in the past but have never gotten around to it. This time, I feel so strongly that I can't not. Recently my insurance increased so I was forced to shop around. I switched to State Farm insurance and chose this office (Torrance, Chris Gorden) due to location. I have had little to none communication with Chris Gordon, however I have had A Lot of communication with the assistant in the office, Samantha Meza. Not only was she prompt at returning messages, completely prepared when returning calls, she always answered all questions with complete knowledge. I insure myself and two kids. I have had several changes over the past few months, a very stressful time for me. One of the biggest changes was that I recently moved out of state which meant that I would change policy again, putting one of my kids on his own policy in Calif. and my daughter and or my daughter and I one another policy out of state. Samantha has helped me to relocate even though It does not benefit her in anyway. I would say that I have left messages, and spoken to Angela almost everyday over the past month. Samantha has always been upbeat and gracious and provided me with the information that I need to make my life easier and give me back my time. I recently made the decision to put my my daughter and I on separate policies in another state investigating other companies. Just today, I spoke with Samantha and explained that I may be switching insurance companies again. Samantha didn't even bat an eye. She continued helping me, emailing me, and providing me any and all information that I had requested and needed. Clearly I may be going with a different company altogether but Samantha never gave that a thought, she was there to help no matter what. That is the best customer service that I have ever experienced. I wish every company had a Samantha, life would be good! I seriously could go on, and on, about Samantha Meza. I hope that she is appreciated in the way that she should be. Oh by the way...I have never even met Samantha! read more