Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

This young man knew just what he was doing and I trusted him completely to fix 2 broken watches. If…read moreever I need another watch repaired, I'll head right over to Charley's Watch & Clock repair. The price was reasonable and he moved fairly quickly. 5 Stars in my book.

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel…read moregreat about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else.

Dan and his team are very knowledgeable. They did an amazing job repairing and cleaning my vintage,…read morebut new to me, Omega Seamaster. It runs beautifully. They projected it would take 4-6 months, but it was done in 5-6 weeks.

Super fast and professional service! I could not be happier with just how easy and smooth the…read moreentire process was, to change my husband's watch battery. I walked in without an appointment, and had the battery replaced within 3mins - perfecto!! I will definitely be back again, next time maybe to also look at the beautiful jewellery that was on offer.

A big thank you to Brett for excellent customer service and professional expertise in restoring my…read morewife's Cartier watch. He is a REAL expert, with honesty and a fair price. I highly recommend his work!

I've brought my watches to 24 Hr Watch & Clockworks in McLean a few times now, and each experience…read morehas been excellent. Most recently, one of my watches needed a stem repair, and Brett took great care of it with a very quick turnaround. The service is always professional, friendly, and reliable. It's great to have a trusted place where I know my watches will be in good hands. Highly recommend!

Straight to the point! Honest, I had a pleasant experience. They gave me options to turn my…read moremarquis into a necklace which I would enjoy. Trustworthy. Highly recommend if you have jewelry not being used...let it bling for you again.

Had a great experience here!…read more Very professional and pleasant to work with. I shopped around quite a bit and the pawn / loan rates here are much better than the other places in the area and Tyson's. Highly recommend.

Beware, DO NOT USE this place if you want your watch unharmed. Do not reward incompetence, save…read moreyour watch, go somewhere else. I visited M & J Jewelers, as it has excellent reviews and is right in Rosslyn Metro. I brought 2 watches with me, both just needed their batteries replaced. My Tissot Touch, an irreplaceable gift from my dad, and a Wittnauer, titanium watch with 20-year long-life battery. I called ahead and let the technician know what kind of watches I am bringing, "no problem sir" I heard. What followed is a total nightmare that resulted in a destruction of my Tissot closely followed by vitriol barrage from the owner, who try to hide his complete and utter incompetence by his aggressive verbal assault while laughing out my concerns and patronizing me along the way. He spent 15 minutes trying to open my Tissot with increasingly more forceful techniques and tools. This resulted in multiple scratches so deep that I can't put the watch on without really irritating my skin. I tried to stop him, but only heard that he knows what he is doing and to let him work. I am attaching a picture, it may be difficult to see the scratches, but trust me, they are deep. After I told him to just give me the watch back, he popped the back of my Wittnauer and announced to me "there is no battery here." This is the first time this watch with its long life 20-year battery has ever been opened, but he could not even find it inside. Yes this battery does look different form your ordinary watch battery, but instead of acknowledging that he's never seen one before, he laughed his cackling, laud and toothless laughter at me for claiming that there is a battery there to be replaced. Unreal! I felt insulted and my watch (made precious by virtue of a special gift) damaged, I was literally pushed out the door. I would like to think that we are an open and inclusive society, and I practice it daily in my business and consumer choices. I try to judge people on their merit and not accents and appearance. This experience was a sobering one however, where someone from a culture of non-existent customer service and obvious patriarchal disdain for women, treated me in a way that is incompatible with the most basic rules of civil behavior and polite human interaction. I believe that such businesses should not be supported and we should demand better. Here is my attempt at doing just that.

Tiny little place in that horrible Rosslyn metro "mall" that most people don't know even exists…read more It's on the second floor in a somewhat junky tiny store. They don't really sell anything by repairs seem to be the thing. I was disappointed in the lack of good watch/jewelry repair spots in the area, especially reasonably priced ones. This place is where to go, and the friendly old man that is the only employee is very nice. He fixes watches and many things just while you wait, and charges a super small amount. For a more complicated necklace fix it was ready the next day. If you lose a piece of pin of a watch for example he has those as well.

I have had several high quality family time pieces cleaned and repaired by John Alabaster over the…read morepast 15 years. From complicated repairs to relatively simple ones - I trust no one else with my watches. These are family pieces including my grandfather's tank watch from World War 1 and my father's Heuer chron from World War II - worn while on a PT boat that sunk 2 Japanese destroyers. John Alabaster is all about listening the customer, respecting the history and craftmanship -and getting it right! 100% recommend - regularly - to friends and collegues with no hesitation - superb customer service and high quality work!

I took my Breitling watch there as the movement was losing time and the winder broke off. Fixed…read moreeverything within about a month's time once the parts came in and polished it before returning, also fixed a loose clasp on the strap. Also had them fix a diamond that has come loose on the face of my Concord watch. As always, great service, honest business, and great prices, in my opinion. *****5 stars*****

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

This is our go-to boutique for luxury watches! My husband and I have shopped here as well as had…read moreresizing/repairs and have always left satisfied. The shop itself is located in Tysons Mall on the same side as Nordstrom. We've worked with Sharam several times who is friendly and knowledgeable, and offers his expertise and opinions as well in a personable manner. I gave him an idea of what I wanted for my first big girl watch and he texted me as soon as they received one! My husband and I are very straightforward when it comes to shopping and Sharam made it easy for us. I've recommended the shop multiple times to our friends as well who have also shared similar sentiments. We'll definitely continue to purchase our timepieces here as long as they continue to stay in the area.