Liljenquist & Beckstead has consistently delivered superior customer experience and a delightful…read moreengagement with clients time and time again. I have worked with Norman Raslan and can say that he exemplifies the highest levels of customer service and strives to delight in each interaction. He's truly exceptional at his craft and helped to make our experience so memorable. He was fantastic in helping me find something beautiful for my wife's 40th birthday. I couldn't recommend him or Liljenquist more highly

A five-star experience that turned a meaningful purchase into a moment we'll cherish forever…read more We had a fantastic experience at Liljenquist & Beckett buying a push present for our second child. Rebecca made my wife's first luxury watch purchase feel truly special, walking us through the Cartier Panthère options and making sure she was completely comfortable with her choice. Since my wife is pregnant, they even added an extra link to ensure the perfect fit--such a thoughtful touch. Seamless service from start to finish. We'll definitely be back.

I worked with Lenkersdorfer customer service representative Najia while trying to track down a…read moreblack alligator strap for my Cartier Drive. Let me just say up front: the Cartier boutique in Tysons is the worst. Absolute worst. They don't answer the phone, their in-person service is horrible, and after enough frustration I had to escalate to Cartier at the national level. That's when I was pointed toward authorized retailers, which is how I found Lenkersdorfer and Najia. What a difference. I gave Najia the specs for my watch (which is discontinued), and she quickly tracked down the correct strap at a reasonable price. No runaround, no nonsense, just straight service. Because of that experience, I'll never bother with the Cartier boutique in Tysons again. My loyalty is with Lenkersdorfer moving forward.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel…read moregreat about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else.

I dealt with Tysons Watch and Jewelry Exchange way back in the day. At that time Nancy was not…read moreworking there, but I'm sure glad she is now. If you are looking to work with a straight shooter see Nancy, Nancy, Nancy. Her trustworthiness is the best of the best. Do I need to say anything else? -Doc

I was skeptical after reading some of the reviews. Surprisingly it was an absolutely delightful…read moreexperience. Karen was very knowledgeable and she answered all of my questions truthfully and respectfully. I had some gold that I didn't wear anymore and a couple of purses that I haven't even taken out in years. They quoted me a great price and didn't try to low ball me. Karen was kind and patient and they actually give good returns on my items. You have to understand, this is a business, they also have to turn a profit. Sure, you can sell your items on another platform, but you will have to still pay fees and shipping costs. Karen was amazing to work with. After cleaning out my jewelry box, I surely will return again. Thank you, Karen!!

Had a great experience here!…read more Very professional and pleasant to work with. I shopped around quite a bit and the pawn / loan rates here are much better than the other places in the area and Tyson's. Highly recommend.

Wow, we had a great experience at Vienna Jewelry on Maple Ave, Vienna. We had some silver and gold…read morerings to sell and they gave us a great price in no time at all!

Tyson's was missing a place like this - intimate and unique. I've been in a few times now and the…read moreinventory is always worth taking a look at. There are the big names like Rolex and Omega but also niche brands like Sinn and Vulcain. And most importantly, vintage stuff! Nothing like what you'd find in the big-box jewelers down the road. On my most recent visit I sold one of my watches and got a fair price. Check in hand, zero hassle. On another visit, I brought in a Lemania 5100-powered Porsche Design that had been deemed unrepairable by a very well known independent watchmaker (who kept the watch for more than a year in total!)... It was fixed in three days! Anyway, definitely worth making an appointment to check it out if you're in the area!

Sam was great. I live outside the area and Sam was able to make the transaction feel comfortable…read moreand secure. Have been looking for this watch for a while and was absolutely stoked on the piece and it was in perfect condition. Sam overnighted the watch to me as icing on the cake. 10/10 and would not hesitate to buy watches from Sam again in the future.

My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

Was not able to repair an antique fine watch he held for almost a *year* despite frequent…read morefollow-ups. He has no idea where the watch is now. We are incredibly sad and upset; it was a family heirloom originally from another country. It's irreplaceable and we are heartbroken that we trusted this place.

I am familiar with & like Shinola products. I have had unusual unsatisfactory experiences at this…read morestore. I purchased a replacement wristband for my watch. I later found that a similar style & material band is about $100 cheaper on Amazon. For battery replacement, they don't do that in the store. Your watch has shipped to a store out of state for battery replacement, for extra cost. I hope they will improve their service & value for customers. The traffic I witnessed in this store was rather slow compared to other Shinola stores.

Asir is amazing and very professional. To set the stage, my wife and I started looking at other…read morehigh quality timepieces, but knowing the American story of Shinola, we loved the foundation the company was built on. We decided to look at their selection online and found a specific style she was looking for that no other brand was making. We called to ensure they had it, Asir answered the call, and he was so kind and helpful. When we arrived in person, he took time with us, was incredibly accommodating, and it was such a wonderful experience. Best part, each of us found quality Shinolas at an excellent value and could not be happier... we love them! Thank you Asir!!!

Folks working at this booth on the first floor of the main Tysons mall are very friendly and…read morehelpful. I had the batteries of 6 watches changed there so far last year for different watches. they just did the job immediately upon my arrival while I waited. They worked professionally and quickly. I also liked the 1 year warranty they provided free for the low cost they charged to change the batteries. I am bringing all my watches to these guys when needing new batteries. I can replace them myself, but for the small additional cost of materials and friendly services I prefer these guys. There are other places that charge much more and offer no warranty unless you pay much more. They have also been able to make adjustments on the watch bands.

Fast, efficient, courteous and inexpensive watch battery replacement. I had two watch batteries…read morereplaced in two watches for $20. For comparison purposes, it cost me $25 for one watch at Union Station DC.