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    Christopher Zarella, MD

    5.0 (2 reviews)

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    8 months ago

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    Kartini Clinic

    Kartini Clinic

    2.7(40 reviews)
    0.4 miMississippi, Boise, North Portland

    Beware of Deceptive Billing Practices…read more In 2023, we went through the entire treatment with mixed results. Unfortunately, our teenage child relapsed in 2024. That treatment was fully covered by my insurance's out-of-pocket maximum, so everything else was completely paid by insurance. In fact, in June 2023, my insurance confirmed that I shouldn't have to pay anything else out of pocket for my child. Fast forward a year--December 2024--we ended up back at Kartini. We tried the program for a month with zero results. Regardless, I made a full advance payment at the start, and four weeks later I made a balance payment that covered the entire cost of the month's treatment. Insurance didn't get billed because in 2024 we hadn't used it at all. Then, in February 2025, I received a statement showing the entire amount as unpaid--as if I had never paid anything. I contacted the billing department, and after several calls back and forth I asked them to simply show me proof of the payments I made in December 2024 and January 2025, since none of it appeared on the invoice. The billing person mistakenly admitted that my payments were applied to "old pending charges." I argued this was impossible--everything in 2023 was fully covered by insurance, and we never received a single letter or notice about any unpaid balance. I repeatedly insisted that someone show me exactly how my two payments were applied, but I got nothing. When I tried to escalate to the billing manager, I still got no answers. Instead, they kept sending me the same invoice, demanding full payment again--even though I had already paid more than $400 over the amount listed. Today, we received a collections letter.

    speaking for all of the other patients at Kartini, this place was TERRIBLE. You are forced to eat…read morethe same thing EVERY SINGLE DAY, I wasn't even allowed to eat Halloween candy! also, you were constantly threatened to get a feeding tube if you failed to complete a meal. I remember once, I had the fever and I was throwing up constantly but they didn't care and kept forcing me to eat until I threw up either on the table or in another room. Safe to say, Kartini made my eating disorder even worse. I'm recovered now, but still have ptsd due to this poor excuse of an eating disorder center.

    Photos
    Kartini Clinic - Our Classroom (no one misses school at Kartini!)

    Our Classroom (no one misses school at Kartini!)

    Kartini Clinic - Our Roof Deck

    Our Roof Deck

    Kartini Clinic - Reception

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    Reception

    Christopher Zarella, MD - pediatricians - Updated July 2026

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