1. Step One Chrysler Dodge Jeep Ram Fiat Crestview

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    Crestview, FL

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    Step One Chrysler Dodge Jeep Ram Fiat Crestview

    1.0 (3 reviews)
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    David Scott Lee Buick GMC

    David Scott Lee Buick GMC

    4.3
    (6 reviews)

    Unfortunate experience…read more Brought my vehicle in for service, and we have extended warranty on it. Was told our vehicle needs 1 engine mount. Thought that was funny, since they are typically replaced in pairs as my vehicle is high mileage. But okay. Factory warranty time is 2.7 for one side. Per the service manager, they charge 1.5 (aka 150%) more than that. Math dictates that to be 4.05. (2.7 x 1.5=4.05 4.05). Okay. Nationally published labor time guide Mitchell Pro Demand calls for 3.2. Which would leave me out of pocket .85. Okay fine. Reasonable. Jeremy and Mike want to charge 5.2 -5.5 hours. Mike wants to charge 5.5 hours. 2.7 for warranty time + 1 hour for his technician finding it on a "free" multi point inspection , so 3.7 x 1.5 =5.55. After I showed up to retrieve my vehicle and I asked him about it, he informs myself and my husband, that the dealership sells TWS warranty, and they do not honor that warranty either because they won't pay the multiplier. Wow. Okay. Industry standard is 40% over warranty, not 150%, but who am I to tell someone how to run their business . Was also told my vehicle needs an idler pulley and belt. We declined the work as they want to charge 2 labor hours ( 1 for idler pulley and 1 for stretch belt) even though the belt needs to come off to replace the idler pulley. Yeah, no thanks. After bringing my car home, looking at the car, the pulley didn't move once or make any noise whatsoever. A really disappointing experience from a really pretty dealership.

    Thanks Michael Gardner for putting us in this 2023 Buick Envision. "We only went to look." Turned…read moreout the deal was too good to pass up. This is our first GMC vehicle. The dealership made us feel very welcome.

    Step One Chrysler Dodge Jeep Ram Fiat Crestview - car_dealers - Updated July 2026

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