All kids love Chuck E Cheese. Games, prizes, and cotton candy! What is there not to like? The summer pass is a really good deal. You get to play everyday and make tickets for prizes. It is a great way to beat the heat during the summer. This location has plenty of parking. The staff here is not as nice as other locations. They have the biggest most prized at this location. It fills up two whole walls. If you love prizes, definitely check out this location. They have really good bone- in wings. HAPPY CHEESEING!! read more

I rarely leave reviews like this, but our experience yesterday was unacceptable from beginning to end. I paid approximately $94 for ONE HOUR of play, the additional jump/play area and required socks, a pizza, salad bar, and soda. For that amount of money, I expected my son to actually be able to enjoy what I paid for. First, we were given a buzzer for our pizza and told to wait for it to go off. It never did. After an enormous wait, I finally went to find out what was happening and was told that buzzers numbered 1-10 apparently don't buzz and that I "should have been told that." Well, I wasn't. We had buzzer #2. How is a customer supposed to know that the buzzer an employee specifically hands them doesn't actually work? On top of that, my son was supposed to receive socks for the additional jump/play area I had PAID EXTRA for. Nobody gave them to us. It wasn't until approximately 30 minutes later that I realized he hadn't received them, meaning we had to go back, stand in line AGAIN, and ask for something that should have been provided when we paid. By the time the pizza situation was finally addressed and the pizza was remade, we had to leave. We ended up taking it to go, completely defeating the purpose of paying nearly $100 for this experience. My son had also been looking forward to seeing Chuck E. Cheese and enjoying everything we paid for. Instead, because of the delays and repeated mistakes, we had to leave before he could, and he was extremely disappointed and cried for well over an hour afterward. What made the situation even worse was the attitude from the staff. Rather than acknowledging that MULTIPLE mistakes had been made, I was essentially told what I "should have been told" about their broken/nonfunctioning buzzer system. Their solution was to refund only the pizza. That is not an adequate resolution. The pizza was only one part of the problem. We lost a substantial portion of our very limited one-hour visit waiting on a buzzer that was never going to work and then waiting again because my son wasn't given the socks for an activity I had already paid for. I am requesting a full refund of the approximately $94, minus the cost of the salad bar and soda that we actually used. I don't believe I should have to pay for an experience that was substantially ruined by repeated employee errors, excessive waiting, poor communication, and rude customer service. I have already contacted the Chuck E. Cheese corporate office. They returned my call, which I unfortunately missed, and I have left another message. I will be formally following up with corporate on Monday. For a business centered around giving children a fun experience, this was incredibly disappointing. They could improve by not having horrifically bad attitudes and zero concern for their mistakes. read more

I took my kid here two weeks ago, and I will say I was surprised how sweet and nice the Staff are and my son who has never been here ever before really enjoyed himself. The games really fun for him the little rides he enjoyed and the highlight of his day was when Chuck E came out to dance with him and the other kids I loved it so much that I plan to book his birthday party and any future other parties here because I find it so affordable so fun for young kids and it's so age-appropriate for the kids to play here. I also had the pepperoni pizza and I was actually surprised how delicious it actually was like I was expecting it to taste awful but I really liked it so I think this location was very chill. Laid-back and fun a great place for a parent to enjoy air condition and a kid to be entertained for hours read more

Chuck E. Cheese is well Chuck E. Cheese. Keep your expectations in check :D It's like a little arcade in there. A decent amount of games. Some are a little pg-13 rated (there was one where you put out the fires but it's a school burning down and the monsters show their butt crack). The adventure kids zone was small but my kid enjoy the set of three trampolines. It's an extra cost to use this spot and they provide the grippy socks. The food is disappointing. Eat first and bring your snacks. My toddler took a bit and didn't want more pizza (that's a first). The salad bar is the saddest most sparse bar I've seen. And the one soda machine was super watered down. However the one on the right was fine so make sure to check both. The price isn't bad over all and it's worth a visit (again without the food). No more stage and the Chuck E. Cheese mouse came up but he was moving at a snail's pace. I felt bad for the guy. The one thing I couldn't handle was the constant loud music blasting. It was making me and the kid go crazy. And lastly saw a mom vaping in the corner of the dining area. So grossly inappropriate. read more

Chuck E. Cheese - Menu - Pizza Near Me - Laguna Hills, California

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It was like a mini movie theater! Watch the video. They remodeled and took out all the animatronics, the Chuck E. Cheese, they also took out the ticket, win blower thing for birthdays. I believe it's a sign of the Times. Additionally, My daughter misses some of the vintage fun arcade stuff such as the horse that trots. And all the build build a bear mechanism, and items are gone. The only reason it didn't get five stars is because, they still have a solid bar however they didn't have an all you can eat pizza bar. And talking to some of the employees, they didn't have much to say when I asked them questions about if they're going to show movies or specials. read more

Chuck E. Cheese - I miss all the animatronics! - Pizza Near Me - Laguna Hills, California

I had previously said that this location was understaffed. This summer I have seen a huge improvement. There has always been someone ready to stamp people in and work cashier. And the current staff is very friendly and helpful! Props to the staff for all they do! It makes summer with the kids a breeze that I can read a book or work while they have fun! read more

We went here on February 11th for our granddaughter's 5th birthday party. We were pleasantly surprised by how nice everything was. A birthday table was all ready when we got there with a sign, birthday crowns, and place settings and room for the gifts. The game area was clean and bright and the girls had so much fun! Grandma even had fun playing the games with them. We ordered pizzas for the party and they were good, the kids loved them. We brought in the birthday cake and the staff had cake plates and forks set up for our use. We plan to come back just for a fun family afternoon. read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California

What's the point of paying for the adventure zone if 75% of the kids don't have wristbands or socks. Some kids actually even have their shoes on while jumping on the trampoline. Other Chuck E. Cheese have an attended watching to make sure those who pay play and those who don't pay don't play. read more

Unfortunately this is a very bad location. Half the games are broken and the check in process takes such a long time. They are usually understaffed. There is so much potential here for the kids to have fun but the wait times to get the started and to leave (stamp check) is not worth the time spent here. read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California

Heard about the summer pass so I signed up to give it a try. It was always just an okay experience but the kids wanted to be out of the house. Ultimately signed up for the Silver Membership because I read that you can go to any location with that pass. It's been really fun exploring other locations that are convenient to my location. The Laguna Hills location is one of the worse locations; there is always a wait to get it, a long line at the counter to reload the card, tons of nonworking machines and pretty dirty floors and restrooms. But this location is closest to me, unfortunately, so I'm here the most. I will say that most staff here is pretty nice, especially to the kids. That makes up for a lot, but if I can choose I would go to the Foothill Ranch location instead. read more

We used to love this Chuck E. Cheese (we've had at least two birthday parties for my kids here), but it's gone downhill. We went on a Wednesday night during Spring Break. I presented an expired Groupon and asked that they honor it as cash (not for the purchased deal, which was no longer available) and the manager wouldn't do it, despite that being Groupon's policy (from Groupon's virtual assistant, "The paid value ($54.99) never expires. You can still use it directly with the merchant by presenting your voucher via the mobile app or as a printout upon arrival"). Many of the games at the location were non-operable, and they removed some of our old favorites and replaced them with pay-to-play games (e.g., a huge claw machine game that only took cash). They also changed the case of items that could be redeemed with tickets so that some can now only be purchased with cash. We ordered three pizzas, including one personal gluten free pizza. The pizza was small (the size of one of their serving plates) and was about $17 for cheese and sausage. This place was previously expensive, but worth it -- now it's just ridiculous. It was extremely noisy and we saw a dad take a picture of himself at the Chuck E. Cheese picture station flipping off the camera... I mean, not the best for a place that caters to kids. We won't be back. :( read more

Both Laguna Niguel and foothill ranch are worth it! They each have different games for the kids to play. Laguna Niguel location has better prizes though. They have a thorough menu of food to choose to eat from pizza to chicken wings or salad bar. They have lots of fun snacks for kids like dip in dots, cotton candy, popcorn, nachos, pretzels. We have the monthly pass and it is so worth it. They also have a trampoline in there but it's an extra price. Once you join their online club you get coupons all the time for things like the trampoline or food discounts. Also with your membership for example we have the gold and we get 50 percent off all of our food which is an awesome discount. I highly recommend taking your kids!! read more

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The games are ALWAYS broken! Isn't the main point of Chuck E. Cheese the games? It's so sad because my son will be excited to play something and will run up to the machine and is so let down when it's broken (which is often). I counted and there was 8 broken games last time we went and there really isn't that many games to begin with. Also it's understaffed a lot! Just poor management it seems. The pizza is delicious though. The staff that is there is friendly read more

Pizza was paper thin and chuck E didn't engage with the kids at all. Very small location. read more

Chuck E. Cheese - The kids were a little confused. Pizza was horrible - Pizza Near Me - Laguna Hills, California

Went here for the first time in about 20 years because we now have a 3 year old daughter and we wanted to introduce her to this place I used to go to a lot when I was younger. She saw the lights from the parking lots and automatically went crazy. We walked in and got our entrance stamp. The first thing I noticed was they took out the tube play area they had inside this place when I was younger. It was now all arcade machines. There was a $50 charge to get 40 games for $50, unlimited time for 2 months, so calculating it means $1 a game. We left after 20 minutes cuz the ambiance felt like the mall. No thanks. read more

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Just be aware if you leave anything at this location be prepared to never see it again. On two different occasions I have seen them just give items to people. One was a stuffed animal someone left behind. at closing the girl working just told someone take it home. Second experience was personal we left behind two water bottles and an ice pack cooler. Came back the next morning and the girl working asked her manager. I overheard her say they probably threw it away but was told by the employee that they didn't pick anything up. A few games are always broken when we come but that is irrelevant to this post. Bottom line don't leave anything you bring they don't keep a lost and found read more

We have the unlimited gold membership here at the Laguna Hills location every time Eddie is working he truly is a leader and always has a smile on his face. He treats the customers with respect and goes above and beyond! read more

Staff: The were friendly enough. Quality/Quantity: The pizza is always good here but today was a bit overcooked. The size for a large pizza is on par with other places. Value: This is subjective as it depends on the individual. We got 2 cards for one hour of play, large pizza, and small drink for $98. Overall: Been coming here for over 10 years but somehow didn't provide a review until now. This place is clean, spacious, lots of good games, and no broken games. read more

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They did the bait and switch. I booked a birthday party and they don't mention in the contract that the ninja area is an extra 20 bucks a kid. So I ended up paying for all 15 kids to have that experience as well cause it was embarrassing to only have access to one part of the facility. Should probably mention that upfront. read more

Decent Chuck E. Cheese - I like how all of the games are close together but there is enough on for a large party where the big mouse can do his thing. The pizza was mid but nothing wrong with that at Chuck E. Cheese and the service was very good at both bringing out the food and trying to fix games that were broken or toys that were stuffed. Will definitely plan to go to this place again with my daughter read more

I come today to celebrate my daughter birthday we order are food at 7:07 and I got my order at 8:10 pm after an hour of waiting and not just that my order wasn't even complete we had to wait 30 minutes on top of the hour in order to get the missing food so I went back after 40 minutes no just 30 minutes later and my pizza wasn't even ready yet because they forgot so they told us 5 minutes to wait and at this point I'm super upset I can't believe that they have really bad service and waiting time and the manager is not to nice to respond to this situations which is making me feel so upset I will not recommend this place at all I come here because my daughter want to come here read more

It is just like any other Chuck E Cheese from my childhood. I will say it sucks to have to wait for a manager to order a beer. That usually holds up the line especially on the weekends when it gets busy. Otherwise, it's great for the kiddos. read more

Always have a good experience here so can't speak to the negative ones. My boys go nuts playing all of the games. Best to go on a weeknight if you can. A couple of the games need to be maintained but pretty good condition for the most part. Pizza was GREAT!! Young gals working the counters were very sweet. I should have gotten her name to give her credit. Overall, a fun experience! read more

Chuck E. Cheese - They made 1/2 cheese and 1/2 veggies for us. So good! - Pizza Near Me - Laguna Hills, California

They do not provide free water. They offer salty food and a trampoline for kids to jump on. And no free water. Oh wait, I'm sorry. They DO provide water. But not CUPS for water. You must pay the $2.50 for a soda cup in order to get water. Or pay for a water bottle, also $2.50. This place needs new management. Very poorly run. We came here in 2023 and it was a much better experience. This manager offered us SAUCE CUPS for water. 1.5 oz. sauce cups. In the state of CA you must provide free water in restaurants. The manager claimed Chuck E. Cheese is a BAKERY because they make their own dough. Not a restaurant. We can all have a good laugh at that. read more

Chuck E. Cheese - Thirsty? This is what they provide for water cups. - Pizza Near Me - Laguna Hills, California

The wrist band given to each guest at every party. No coins and tickets necessary to hold! read more

Chuck E. Cheese - Party time! - Pizza Near Me - Laguna Hills, California

You get your arm stamped with your kids on entry. Good selection of video games and ride on vehicles for all ages. I liked that all of the games worked! They no longer give paper tickets and the points get digitally added to the card. Came here on a Saturday. There was a party going on but still wasn't too crowded or crazy for us to enjoy. There's a coupon on their website which is helpful. When given the choice always opt for minutes instead of points when purchasing as you get the best deal. Your points amount to tickets at the end of your play session. They don't expire so you can keep them until you have collected a bunch. read more

I am bummed that this place isn't what it use to be. For a personal pan pizza with pepperoni it is $16. Remember this includes no game play. The pizza is no bigger than my hand. They added a trampoline for another $10 on top on the $23 for 30 minutes of play. The games come out to being about $1 a play when you take into account that it makes you wait 10-15 seconds before you can rescan. And don't ask for a water cup because they don't give those out. You have to buy a soda The salad bar looked like it was two or three days old. When I asked for new lettuce they didn't have any available. I believe lettuce is suppose to be green not brown.. They have multiple staff but you will spend 10-15 minutes waiting for them to help you and or fix a problem. 5 machine broken and no one attending to them. No balls in the machine that they do every time. read more

Chuck E. Cheese - Smallest $16 pizza in the world. - Pizza Near Me - Laguna Hills, California

pizza was raw, the cheese was still in its shredded form pepperoni was cold and not edible. Don't get me started with the wings, lemon pepper wings was just small wings covered in lemon pepper seasoning, more seasoning than the actual wing. The wait was more than 2 HOURS yes you read this right. the workers have a very bad attitude and speak like an angry 14 year old that just had a bad day at school. the workers will most likely also forget your order. The tables were very nasty and there's only ONE employee that is actually nice. never coming here again!! read more

My son had a great time celebrating his birthday here! Employees were super friendly and maintained the place well. The machines were all in working order in this location is well run. Not too busy, they're all you can play for $17.99 an hour on Wednesdays is a great deal! Fun for kids and plenty of easy parking out front. read more

Chucky upgraded recently and it looks better than before. They also have new menu items so I try the new items one is the spicy meatballs for 14 bucks and it's about 1 inch each and come in a Hugh basket with 4 meatballs. The new bbq chicken pizza were mostly bbq sauce was thick with bbq sauce and very little chicken. The kids play areas are great but new food items are below ok. I will stick with their cheese or pepperoni pizza which is still good. read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California

The staff here is visibly extremely unhappy. Most of them are teenagers which makes a lot of sense given the job description, but they do not like their jobs. I would go as far as saying they hate their jobs. It's unfortunate, but luckily the kids don't pick up on it because they are so overstimulated by this place. Staff is just extremely rude and not passionate about being here which is what I most definitely would not expect from a Chuck E. Cheese. read more

The worst moldy and musty smell ever that hits you like a ton of bricks when you walk in. Was told the carpet just got cleaned but they turn the AC off so it doesn't dry quickly enough. Carpet cleaners need to RUN PORTABLE FLOOR-FANS SO CARPET DRIES FASTER. Was only there an hour and had to leave because smell was giving me a headache and making me nauseous. It's sad because I would've given 5 stars because other than the bad smell, everything looked nice and the staff was very nice. read more

I had a handful of issues with my visit: Sanitation was epically lacking, the women's restrooms toilets were covered in urine, trash is full. Drink dispenser is flooded in the front. Crumbs, sticky & other trash etc left on tables. The chairs/booths are absolutely coated in crumbs that have been there a while. Hand sanitizer dispensers empty. Ambiance is very lackluster and depressing. Pros: Food was alright. Kid had fun. read more

I don't want to be too hard on this review because it is a Chuck E. Cheese; however, I will start by saying that the one in Foothill Ranch should be the standard- clean, fresh, new, perfect! This Chuck E. Cheese is old, the games are old and have malfunctioning issues, the building itself has a stench that I couldn't quite figure out what it was. It has a very dark, dungy vibe. It's not well lit like the foothill ranch one. The pizza was okay, not once again as good as the Foothill Ranch location. It wasn't usual thin crust, it had kind of a fluffy crust. The staff did try really hard. They were really nice and accommodating although they were short staffed. It lets your kid play games and get the experience, HOWEVER, I will say that next time we will drive to the other Chuck E. Cheese or see if our daughter is finally ready to handle the loudness at Dave and Busters! For the price, the drive is worth it going elsewhere- UNLESS this Chuck E. Cheese has a massive renovation. read more

I can't take my two kids here without paying $40 for them to jump on their trampoline plus the other expected expensive admission/food or else they will get upset. I asked if I could get access with buying the highest monthly membership and you cannot. That is so crazy to me. I guess I will choose another arcade or go to sky zone for that price. read more

I definitely recommend this business. Just had my 4 year old granddaughter's birthday party there. I thought that it was great for the children and the pizza is fabulous. They have many games and activities for the children and the staff is very well trained. read more

Amazing service, but from my previous experience I've seen that a few of the games breakdown almost all the time. But from what I've also seen, these same games break down all the time in other places, so I'm not too surprised that they aren't working ALL the time. (Specifically Spongebob) read more

The pizza was good, I guess. I brought the kids here, and they loved it. I guess in the end, that's all that matters. The service was lacking though, several machines were broken. Sticky tables. I feel the service could be better. read more

They took more than1 hr to heat up cheesy bread 1 whole hour even after I informed them of my child's disability. read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California

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This is so bad. This is what a 6 piece pizza looks like here. This couldn't even feed my child for $20 that's ridiculous. I would recommend going somewhere else for sure. read more