Horrible customer service! Expense and food is terrible. They also have a bouncer that they want to charge you extra for once you are in there. The staff has also mentioned the owners and corporate are cheep and only care about bottom line... I see it completely read more

Great place for kids but HORRIBLE customer service! These workers that work here are the WORST! Non responsive, disrespectful, SLOW AF , and just the dumbest crew of people I ever experienced! I asked the lady to open the trampoline 10 times and each of the workers had an excuse of why someone else had to open it in order to allow my child to play despite us paying the extra fee. I hope this place goes out of business because of lack customer service ! They need to train the staff . Food was decent. Bathrooms disgusting read more

Cockroaches!! So many things wrong with this location! -chairs piled up on the tables without blocking it off. Kids can easily go over there. My kids wanted to see the Chuck E animatronic, but the manager said that area off limits because the chairs could fall. Either put down the chairs, or put up something to block the two huge entrances to that area. -we played about 10 games. 4 were not working. Game attendant shrugged when I told him. -cockroaches in bathroom! 2 live (but dying). When I told game attendant, his response was "awesome". -the cleaning closet with chemicals out between the two bathrooms was left open the whole time we were there. -nobody cared or checked hand stamps as you left. Not a huge deal because I had my kids with me, but in a sea of kids, I think some parents feel the safety net of checking hand stamps. Nobody around when we left. I waited for someone to come, they didn't, I left. read more

Chuck E. Cheese - Cockroach - Pizza Near Me - Laguna Hills, California

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Very slow service. The workers are incompetent and they drained my giftcard and said it was empty when I hadn't used it! Very frustrating. Will never be coming in here again! read more

I'm going to start with the negatives.The woman who checked my kids arms for the code before we left was very rude and mean to my children.They lifted their arms, but the wrong ones because the ink is almost invisible.The woman said"Other arm!" Very rudely.You work for a place with children, so be nice to them.It is my son's BIRTHDAY, TODAY! Don't talk to anyone's children like that.You're at the wrong job. I paid the difference for the prizes, and the sign said 1 penny = 1 ticket, BUT, there is tax, which they don't mention.In other places I've never had to pay taxes. The place itself is somewhat small, but has most of what you need.They don't have the games that would reward you with a ton of tickets, which was disappointing.There isn't much for older kids. The positive are that it is clean, food didn't take long(just got a pizza), and there isn't a ton of bad kids or ghetto people causing drama and being loud and rude.I'm saying that out of honesty, because people avoid Chuck E. Cheese because of those 2 factors. read more

Smells like sewage! I really miss the coins and the tickets. That was why I liked coming here. I have a coin from 1972! Also, the card pauser can only be used a maximum of one time! Not even the mouse is real anymore.Technology only goes so far! read more

My family enjoyed celebrating a birthday at Chuck E Cheese. The older kids and younger kids had fun with the games and won a reasonable amount of tickets with points that were saved from our last visit. The play cards and ticketing process is a lot smoother than it used to be. ALL the employees were very helpful and patient. I was surprised by how fun this was, even for adults. The food was quite good, too. I also like how the game cards give you the option of playing for time (and pausing you time while you eat) or for points. You can also reuse play cards to save $ and more than 1 person can use 1 play card. Highly recommend this location! It was not too busy either so there wasn't a wait time for the games. read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California

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While I understand no outside food policies, I really expected better from Chuck E. Cheese. We went on Wednesday/midday for a belated celebratory lunch for my son's birthday with another family. There were maybe three other patrons. My son has multiple food allergies so I brought his own gluten/dairy free pizza like I've done countless times for sports and birthday parties we hosted there with no issues. When I walked in, they told me I needed to leave it in the car. I explained his allergy situation and a manager was brought over. He said the same and said they have gluten free pizza and just order no cheese (dairy allergy.) We decided to stay and let the kids play and we'd eat after at Mod Pizza in the same shopping center, rather than making him eat his pizza outside and/or watching everyone eat while he couldn't. If this rule is to get people to buy their food, it backfired. There were three other people there, so it wasn't busy. We would have ordered food for the other 5 of us, but didn't so my son could be included. For such a child centered place it just seemed ridiculous. Again, I get corporate policy, but they lost money and I'll never go back again. read more

The place was just okay. Many of the games didn't work. The bathroom had cockroaches and gnats so I only imagine what is in the kitchen. The only plus side was the employees were very friendly. read more

great place to take the kids amazing prizes and games highly recommend the food is pretty good too

I hate that it seems as though all these places have removed their play equipment. I grew up going to Chuck E. Cheese and it isn't the same without the tubes for my kids to play in. I have only been once since having kids of my own and it was definitely a new experience. My kids loved it because they love all the games and don't care about food. I wasn't a fan of the token and ticket system. As a kid I remember running back to my parents to ask for another token (a great way to control them being used so fast). Now you have a card and you can pay by the hour or by the token. I could see the by the hour thing being great for older kids, but mine are at the point where they will play with a game even if it isn't turned on. Last thing I will say about the games is that you need to keep an eye on your ticket count. We thought we earned a certain amount of tickets however when we went to the prize counter, they were not all there. Luckily the lady was nice to add what we thought we should have gotten. As for food, we happened to get a free pizza as the were doing their daily quality check first thing at opening and we happened to be nearest to the kitchen. I am glad we didn't have to buy a pizza because it is not the greatest pizza (that has also not changed since when I was a kid). Salad bar was good. Had lots of topping options as well as fruit. read more

If you don't mind a funky smell in the air and your children wandering out due to short staffing, be my guest. My brother & wife planned their daughter's 2nd bday party there on a Sunday & not surprisingly, it was pretty crowded. They rope off the entrance/exit as a safety precaution, but we often saw ppl letting themselves out without staff checking to see their stamps match the children they leave with. As soon as I walked in, I was taken back by the waft of some funky smell in the air, but after 30 minutes, I got used to it. All we ate was some greasy, pepperoni pizza & a pre-ordered birthday cupcake with lots of frosting on top to make it look like a cake. After dabbing a bit of the grease off the pizza & sprinkling some crushed pepper, it actually didn't taste too bad. Maybe I was just hungry. But the crust was thin & crispy, and the sauce had some decent flavor to it. I'd even go as far as to say it's better than Pizza Hut and little Caesar's! (3 stars though) The cupcake was cutely decorated & if you're a fan of frosting & yellow cake, you'd be happy with it. (3.5 stars) I noticed later that they have a basic salad bar, wings & a couple other options, but none of it seemed enticing enough for me to try. Although a couple games were out of order, my niece & nephew seemed to enjoy themselves. However, I was very disappointed that they won a lot of tickets (nearly 200) and yet, that amount only allowed them to get a few pieces of candy, a plastic bracelet & some rubbery insect toy. I can't imagine how much $ you'd have to spend to get the bigger prizes! I'm glad I don't have to frequent these establishments much! read more

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My younger daughter had a joined 5th bday party with her bestie here, so much fun! They give the opportunity to rent out the whole place for a 9am party before they open to the public for no extra cost! Staff is super nice and friendly. They run the party great with cake, balloons and even goody bags! read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California

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I hosted my daughters 6th birthday yesterday, we had 15 kids 20 adults. The staff was amazing! Scott the manager was fantastic! His team was short staffed but he was running making everything happen! Scott and hi staff really did an amazing job and I am so thankful they made my daughters birthday special! Pizza was amazing and staff team was great and friendly! The location is hiring and truthfully They are under staff but Scott and his team will do their best to fill in the labor gap! Thank you to Scott and his team!! read more

My son and I decided to go after school today and were pleasantly surprised when we walked in to a very clean establishment. We were greeted by an employee 2 min later to get our hand stamped and she was very welcoming. Pizza was good as always and salad bar area was clean. An employee even found us playing games and offered to bring a box to pack our leftovers. My son loves CEC and we definitely will be coming to this location again. Keep up the good work! read more

Went today for a 2 year old party for my granddaughter.Food was good and they did a good job considering only 2 employees were working g at the opening. They did the best they could under the circumstances the owner of the business allowed. read more

Stay away! Cockroaches and bathrooms that looked like they have never been cleaned EVER! Staff was so unfriendly and uncaring. One employee definitely displayed how much they did not care or want to be there. So gross, do not go! read more

Terrible staff and management in this smelly little germ fest. Be careful when you buy points/minutes and don't use them the day of as they apparently expire now. This place has successfully lost my business for good and will no doubt be out of business soon. read more

Bella was more then amazing as our hostess today for my sons bday party!!!! she kept me in the loop, extremely attentive. she honestly made the birthday party experience wonderful!!! Thank You!!!! read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California

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Unless you are having a bday party or enjoy waiting 45 minutes with a hungry kid to be served terrible pizza, avoid at all costs.

I just wanted to give a shout out to Art at this location. He was quick to help us as soon as we got in, quick to help us checking out and was patient and informative. If there was an issue with a machine he quickly went to resolve the issue and found us letting us know it was ready for us. He really went above and beyond with great customer service. Thank you Art and team. read more

Worst birthday party ever. Bad service. No refills. And they had nothing in stock. You pay extra for hats, cute collectible cups and Extra tickets which we did not get any of. The other thing is if they were out of most of their sodas. They only had very few flavors. The pizza was cooked and out for an hour before we were supposed to sit down. It was ridiculous. To pay $500 for cold pizza, no refills, No hats, No collectible cup. I had a fight the staff to get us water, I had a fight to get us cups to drink out of, I had to fight to get the helium balloons we paid for. I should not have to be fighting at A birthday place I'm paying $500 it should be easy this was not an easy party this was a pain in my the butt party. I was stressed the whole time because it was not fun. The staff made this event miserable. I'm glad the birthday child had a great time but the parents paying for it should not have to be the stressed out. I should have to bring a cake and enjoy the party this was not an enjoyable party. do not come here!! They tried to say the ticket blaster was the extra tickets but that is not true on the website it says you get extra tickets and the ticket blaster. It was a joke they were trying to scam us out of everything it was a complete and utter rip off. Do not go here!!! I literally got half of what I paid for. In the end the manager was a waste of time. Gave us expired vouchers! Seriously!!! Honestly I just wanted to get out of there after party! What a joke!!! Don't waste your time or money!!! read more

We just celebrated my daughter's 5th birthday at CEC. The staff is awesome and made sure we had everything we needed to set up, feed our group of 30 kids and 35 adults. The kids had game cards and cups to take home along with pizza and dippin dots to go with the cake we brought. The kids had a blast, were contained in an area with 1 exit and a good view of where they were playing. It was a great experience and my daughter and her friends really had a wonderful time. Picking prizes at the end is always a win!! read more

Drove to Foothill Ranch because of great yelp reviews even though I have laguna hills location 5 minutes from my house. Beautiful establishment. Employees & manager very helpful. Very clean. Games & rides were all like new. Kids had a blast. I'll come back to this location from now on! read more

Straight to the point; the service was HORRIBLE! We booked a party for a 6 yr old, our party time was from 3-5. We arrived 10 minutes early and were told we had to wait for our assigned time. We sat and waited patiently with 11 kids ranging from 1-17 in age. No play cards were handed to us either. We waited till 3pm and at 3pm we approached the register and proceeded to put in our party order of 5 pizzas, a sampler platter, and an order of cheese bread. They handed us our play cards then as well. Our food took 1 hour and 20 minutes to come out at which time they wanted to sing happy birthday to our birthday boy when everyone in our party had just began eating! We asked them to hold off until everyone had finished eating since they took so long to bring the food out. They finally came back to sing happy birthday at which time one of the female employees rolled her eyes at our birthday boy because he was not fast enough in approaching chucke to do the happy birthday. As paying customers this was just unacceptable behavior!!! At the end of our party we asked for boxes for the left over food and for the original cake box. Well the girl employee runs to the back and while I'm standing at the entrance and have a full view of the back I see her fetching the cake box out of the trash to come hand to me! IS THIS ACCEPTABLE?!?!?!?! Do better Chuck E. Cheese! Our party was the only party there! There was no other customers at that time and at least 6 employees! And all we kept being told was that they were short staffed when the place was clearly empty!!! What an overall disappointing experience! read more

I hope the Chuck E. Cheese animatronic does not attack me at 3am and I screamed butthole at a worker when they closed lol haha # Charles entertainment read more

I am siting at Chuck E Cheese waiting for a pizza over 30 minutes and was told another 15 minutes. 45 minutes to cook and serve is ridiculous. We arrived here at 11:30 am right after 11:00 opening. Paid for 45 minutes of play which will bu used up before pizza arrives. Understaffed as well. read more

My son had his 5th Birthday party here yesterday. The hostess basically came out, and checked off the things we had in our birthday package, and handled everything. All I had to do was go play with my kids. I feel bad they get so many bad reviews. I mean, it's Chuck E Cheese. The kids that come through here just beat the place up, and the employees are running around putting out fires everywhere, non-stop. We had a great time. I didn't have to lift a finger the whole time, and as a parent for a birthday party that is EVERYTHING. My son felt special, loved the unlimited wristband. He ran around just having a great time. He felt like the king of the place :) Worth every penny. I believe it takes REAL troopers to work there, and they should be appreciated a little more from the customers. I would do it again in a heartbeat if my kids want their next birthday parties there. read more

There Are Few Around-But This One Isn't Worth It. There's Issues With The Machines-Making It Troublesome Or Downright Impossible To Get A Play Card/Add Time To A Current Card. Though There Are Plenty Of Staff Members Standing Around-None Are Willing Or Able To Throw On The Chuck E Suit For The Excited Kids. They Do A Countdown To See Chuck E....But Then No One Comes Out?!? #Disappointed. I Signed Up For Their Advertised App, Which Grants Me A FREE PIZZA. They Did Not Honor The Voucher. No Military Discounts Were Allowed. read more

Our favorite rainy day, and really any-day activity! I love this location near Nothing Bundt Caked because they are great at cleaning and being Covid-safe, and the staff are always friendly. Most of the other customers we've encountered are good at keeping space and keeping masked up,too, which is surprising here in South OC. The tickets are fairly easy to earn, to be traded for prizes, especially If you do surveys and use coupons found on their website. My little one requests Chuck E Cheese by name and so I'm grateful for this close, friendly, and clean location. read more

The Manager Luis is absolutely AMAZING!! He was so helpful and made our night here a blast! Thank you Luis!!

So, I haven't been in a Chuck E. Cheese's in easily 20 years. I wasn't sure what to expect when my daughter's school said they would do a fundraiser there. I know we wanted to support the school by attending, but kept wondering if she was age appropriate (at 3 years old) and if anything I loved about this chain growing up was still the same. There was ample parking outside at this location. We waited in line a few minutes and purchased a play card (no more tokens, guys) that was unlimited play for one hour. I thought this was awesome because you didn't worry about running out of credits - you just played as many games as you could for 60 minutes (plus we had a coupon so it was actually 75 for us - score!). But that's where the positive in my experience ends. Tunnels have been removed from this (all?) locations as well as ball pits - because some kids were pooping in them or something of the like. Bummer. Always had such fun in crawling around in those as a kid. Mostly, it's a glorified arcade. Some of the games work properly, quite a few didn't. Not just "out of order" but malfunctioning. But, I suppose when you have unlimited play this is less of an issue. Then it came time to eat. The pizza was horrid. You know dollar slice? Or like, bad microwave pizza? Well, think of that quality...but you're paying $16.00 for a pretty small medium pizza. Never need to eat that again. Chuck E's friends are gone and he didn't perform even once. Another thing I loved from when I was a kid. Bathrooms were REALLY dirty. Like, a step above a gas station. And clearly weren't being kept up... which always makes me wonder what condition the kitchen is in. And finally, when it came time to cash in our tickets it was a VERY lengthy process. They have ticket counting machines. Which are cool. But when every kid in the place wants to count their own tickets each family has a 5-8 minute excursion at the ticket counting machine. Then we walked to the counter and waited. And waited. No real line just lots of kids jammed up against the glass case and a few employees who looked like they'd rather die than give another kid a slinky. Would rather spend money on a play zone and take my kid to dinner afterwards. We might try to avoid this place in the future. Sorry, Chuck. read more

Hey - know what I learned about Chuck E. Cheese's when I visited with my three year-old recently? NO MORE BALL PITS! Like, they're gone. In all locations. And I can't say I'm sorry. Looking back, it's amazing I didn't get terribly sick now that I know all the yuck that piled in those things. My daughter will have to make it through with just a few rides and loud, loud games. WERE THE GAMES ALWAYS SO LOUD?!? So - long story short... I will only come here if my kid gets invited to a birthday party or school fundraiser or something. This place dresses up gross food and sad employees by blaring noise and shrouding food in colored lights... WHEN WAS THE FLOOR LAST CLEANED? Gross food: is that really what you're calling pizza, Chuck? I know, I know - the mouse/rat/android/fuzzy doesn't really make the pies. BUT THAT IS CARDBOARD WITH SAUCE AND CHEESE GLOBBED ON IT, CHUCK! Was the pizza this bad when I demanded my mom take me to C.E.C back in the 1990's? It was, wasn't it? OK - I should let you all know - I freakin' mastered the Spongebob-Roll- The-Coin-Into-The-Slot-And-Push-The-Other-Coins-Off-The-Ledge-To-Get-Tickets game. MASTERED! Like clockwork. I was acin' that game. My daughter, however, really just wanted to "spray water at the fishies" and ride the rides. So, we did that a bunch - and that's cool. She was super-happy to be around all the DIGITAL NOISEMAKERS, THE TUNES OF WHICH WILL NOT LEAVE MY BRAIN! We loaded our tix into the ticket counter device shortly after fuzzy Chuck made a lap around the restaurant (the anthropomorphic robots are GONE, guys)... no more C.E.C band... just a Chuck robo - standing in one spot wiggling around. Then fuzzy Chuck takes a lap once in a while and... I kid you not... he makes it rain tickets. Like, he has a basket taht he tosses in the air and tickets rain down AND THE EIGHT YEAR-OLDS ARE LIKE SHARKS IN A FEEDING FRENZY... I think 29 kids went in to that scrum and only 27 came out... All right - so - tickets in the machine... we get our voucher and head to the counter. We had enough for a rainbow plastic slinky, some stickers, and a heart bracelet. And my kid COULD NOT HAVE BEEN MORE PSYCHED! She was so dang excited, you guys. Like, she plays with that slinky every day - still! And we have far cooler toys at our house... like, forreals. To recap... food: awful. Noise: loud. Kids: a big part of why anyone come here because it brings true joy to their lives. Chuck: weird. Games: masterable. Fun: was had... mostly by my kiddo. A tiny bit by me. read more

We have come here multiple times for birthday parties & just to play. Always a good time but this past week really showed me why we love to come here! Last Friday afternoon we (husband & 2 year old daughter) came to play. It was really slow which was awesome! All the games were working and Paul (who is so friendly & helpful) was stocking all games with tickets. Getting ready for a busy night I'm guessing. We came last night (Friday night) for my cousin's birthday party. I have never seen it so crowded before! They had to turn people away it was so packed! An employee told me there were lots of reservations that night all at the same time. Everyone seemed to be having fun which was what matter most. It felt like I was at a concert or something! Anyways..for how crazy busy it was I really am impressed! Of course Paul was there with a smile on his face & was constantly refilling tickets or giving kids tokens for ones that got "eaten by the game" He really is a pleasure and does a good job. Food did take a while to come but that's because it was packed so I can't complain. When it came out it was hot so that's okay with me :) Veronica was also very helpful. We decided to save our tickets (we were waiting in line to check out the prizes-we even told people to go ahead of us cause we just wanted to look) A crazy guy yelled at me and my 2 year old telling us that he was waiting longer and he has kids to get to bed! REALLY? We were just looking & second we all have kids that need to get to bed guy! CHILL OUT! Sooo...I asked Veronica if they had a stapler (to staple ticket vouchers together) She went in the back and looked for me! I thought that was really nice and thoughtful. She said she couldn't find out (she told me she's new) it didn't even matter that she couldn't find it. The simple fact she even went to look is 5star service! Thank you! It wasn't the cleanest I've seen the place but again-the place was maxed out to capacity. Customer service is really important to me and if it's clear that they are doing the best they can with the circumstance--I'd rather have employees cater to the customer's needs first and take care of the mess after :) read more

Chuck E. Cheese - Just playing a game with Daddy! - Pizza Near Me - Laguna Hills, California

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First time making a reservation. Scott and Nancy were extremely helpful and nice. Would highly recommend. Thank you

It has been quite some time since I have been to a Chuck E. Cheese and I have to say that I was pleasantly surprised! The staff were friendly and answered all our questions. The grandkids ( 5 yrs & 3 yrs) had an amazing time. It was quiet when we went. very few kids. Chuck E. Cheese came through the area gathering children for a special dance and fun time which the 5 year old loved. The 3 yr old was afraid of him (she is afraid of most costumed characters). The tickets from games flowed generously which made it fun too. Pizza (pepperoni) was tasty. We will definitely go back to this location again. read more

Took my som for his 6th Bday! Great manager, great team members! Thanks for helping to make his birthday special!

I took my nephew (age 4) here for the first time and I was impressed. We went on a Friday late afternoon and there many options of entertaining games. I liked the option to pay unlimited games for an hour. It was relatively clean too for the amount of young kids running and playing around. read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California

We came here during the week and it was empty. The manager and employees were friendly and they had new game machines from when we last visited. We had a half mushroom and half sausage pizza and it was okay. Sometimes the machines don't work so you have to call an attendant. I wish Chuck E was had more energy when he comes out. Overall, we had fun with playing some games and my daughter enjoyed herself. read more

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This is the $7.99 all you can eat pizza & salad bar. The pizza was fine. The salad bar is literally lettuce and salad dressing. Not one single vegetable to put on it. Wow! read more

Chuck E. Cheese - Pizza Near Me - Laguna Hills, California