Took advantage of a Groupon and got 2 kid admissions x 2 hours for $20 total, sweet deal. We had been here years ago. First time since renovation. Gotta say, it's a huge upgrade. Lot more things for the kids to explore, including more slides. My 4 and 5 yo had a blast and already asking when they can be back. Just remember that everyone needs socks. They have some for sale if you forget. You'll also need to fill out a waiver before entry, lasts for a year. read more

Okay-- I finally returned after their renovation two 2 yrs later and am amazed at all the improvements! Still -1 star because it is the same management and owner who let the place get run down to the ground in the first place... and they still have a bunch of teenage boys hired to run the place. I just worry how long they can keep this place looking good. If something breaks will they just use tape to cover it up again? Good news is that I did see one of them cleaning the a spot in the mat at one point, so there is hope. However the eating area was pretty messy and dirty and I never saw anyone cleaning up. Also, there are too many people there on the weekends so you have to really follow your kid around not to lose them. Staff supervision seems loose. Overall, I'm willing to now bring my 3 year old here but am hoping the staff step it up. read more

I actually liked the inside play area and planned to book a bs day party for my kid. It turned out my card didn't go through the payment of the membership on their computer and I changed 4 other cards including 2 cards with my family members names. None of those worked. I tried on my phone, still got refused. The front desk manager insisted it was my bank's issue. Excuse me this is not only my card but 4 other cards that other people have. And one of the card just paid for today's 2 hour pass! He said they couldn't do anything. No cash, I should call my bank. ?? I was so unsatisfied with that manager's attitude, he was not trying to solve the problem but concluded it was my problem. read more

We reserved our time slot in advance, signed the waivers, and arrived expecting an organized process. Instead, we were told to stand in a very long line for almost an hour in pouring rain with two small children even though we already had tickets. What is the point of reserving and paying ahead if you're treated the same as walk-ins? Because of the rain and my kids getting soaked and upset, I went inside to request a refund. The two staff members said they "couldn't do anything" and told me to call the number on the ticket. That number was their landline, which no one answered despite me calling multiple times both inside and from my car. After waiting 15-20 minutes with two cranky kids, I had no choice but to leave. Later, when I finally reached someone, they only offered a pass for another day. I explained clearly that I could not return, especially after what we had just gone through, and requested a refund. I was then told I had to contact the general manager. When I did, she falsely claimed that I never asked for a refund while I was there, which is completely untrue. This was incredibly unprofessional and dishonest. There was constant miscommunication and blame-shifting. They regularly take in more people than they can handle and then make customers suffer for it. Orange County deserves a better indoor play space than this. I will never return, and I do not recommend this place to any parent especially those with young children. Save your time, money, and energy and go somewhere else. read more

Fun and easy for parents. You can bring your own socks. It's redone so it's nice and clean. They clean up quickly. Nice place.

Attending a 3-year-old's birthday party with party participants ranging from approximately ages 3-6, everyone seemed to be enjoying themselves (including myself; however.. I wasn't made aware then, and only reading on their website that "Adults are ONLY permitted to play in the bounce house, go up & down the 4-person slide, and play in the first floor foam ball area. All other rides and play areas are strictly prohibited". Perhaps I wasn't really looking, but I didn't notice staff regularly visible in the play areas, and nothing was said to those adults supervising their children in prohibited areas. Remembering the days of Fundazzle, I appreciate the more spacious areas in which participants can walk/run around upright vs. having to crawl through those cramped tubes! The young staff member assigned to the party room was very pleasant and helpful with setting up the room, distributing the brought-in pizzas, and tear-down (including packing up a rolling cart with presents and decorations to easily be wheeled out to the car). The party room was clean (and cold due to the air-conditioning). Be aware that groups are given only a short time to set-up (parent was informed "5 minutes"). Fun first experience at this venue! Don't forget to wear socks. read more

I recently hosted my daughter's birthday here and unfortunately, the experience was really disappointing. The staff came across as unprofessional and rude , and the biggest issue was how we were treated once our party time ended. We were told we had to leave the play area immediately, which was never communicated beforehand and honestly felt rushed and uncomfortable especially with kids involved. They are not on the same page one staff told my sister they may play after but when I went to pay after our party which I requested to speak to a manger and get the high up information they said no manager here! And they told me please gather your party from play area meaning the kids and leave ! In the past, we've had much better experiences at similar places where there's at least some flexibility or a smoother transition. This time, it felt like there was no consideration for the children or the celebration we were trying to enjoy. In the past the host at least would help you would get to tip accordingly this time she had her headphones on no much of a help at all I hope management can improve communication and customer service, because this experience did not meet expectations for such an important day. I will never be coming here ! read more

Closing for private parties with no notification on website nor Google business account we drove 30 minutes Staff did not care when I mention why they dont put notifications read more

Very disappointing experience. The place was dirty, and the staff were unprofessional. An adult yelled at my 6-7 year old child, and when I spoke to the manager, Bobby, she said she didn't see it and couldn't do anything--even told us to leave if we were unhappy. A female staff member was also very rude and dismissive, saying it wasn't their problem. Poor management and no accountability. I won't be coming back. read more

We Play Loud renovated and is amazing inside! Having kids means energy that needs to be burnt somewhere. Come at 10 if you have littles so they aren't run over by older kids. The netting, slides, and obstacles all look new. This place is clean and offers so many different options when it comes to slides. The toddler area filled with age appropriate things and the rest of the establishment caters to everyone. We loved sledding, the air ball center, and the trampoline. $20 for 1 hour goes by fast, opt for their $25 for 2 hour deal and have lunch there if you think your kiddo can hang! read more

We have a membership and have driven 30 minutes there for 1 and half year kid but found out that there is a private party there and the playground is closed, no announcements on their website, nothing on the map. They are just referring to google map. Absolutely unorganized. read more

The remodel is amazing. Everything is brand new. The layout is amazing. So many climbing, slides, and agility offerings for the kids. The 2 and under space is more enclosed which I think helps keep it to 2 and under. My kids had a blast and did not want to leave after 2 hours. Facility is clean and staff is friendly. read more

I will start by saying that I had 4 birthday parties here for my children years ago, and left a 5 star review because of the absolutely spectacular service. Throwing a party here used to be so easy. They recently closed for renovation, and I think they c hanged ownership. Unfortunately, the service has seriously plummeted. I had my 3 year old's birthday party here earlier this month. So many things went wrong, and they were so unapologetic. -They called me a few days before to review and confirm the party with me. They used to allow you to drop off all your nonperishable items (decorations, tablecloths, etc.) for them to set up ahead of time so the room is ready when you arrive. This is no longer the case. They told me to arrive at 9:45 AM for my 10:00 AM start time. I show up with my 3 children at 9:45AM, and they not only refuse to let me in, they completely ignore us and dont even open the door. We saw MULTIPLE staff members walking around inside and we were knocking and they wouldn't even acknowledge us. -The amount they help you in setting up the room is very minimal now. -They do not help serve the kids pizza like they used to or serve cake either. At the end of the party, I asked to speak to a manager to address my concerns. They said they dont have a manager but showed me to a supervisor. The supervisor told me "my staff are not waiters. this is not their job." It used to be that you could choose the tip, so the party host worked hard to earn their tip. Now, not surprisingly, the tip is included. Unfortunately, I will not be back. I was highly disappointed. Think twice before having a birthday party here. read more

I'm not sure why so many negative reviews but it wasn't too bad. We came last week and it was very clean. I didn't see the unsafe play equipment. I will agree that if you have more than one child, it is hard to watch them because it was so crowded and if they go up for a slide, you can't see them as they might come out some place else. This could be why there's full grown adults climbing & playing in ball pits (annoying). It also could have been crowded since kids were on vacation for winter break, but it was so ridiculous that I feel they should've had a cap for capacity. You might also want to get used to that Axe spray smell as there are so many middle easterners in there. *If you go to Chick Fil A across the street & show your wrist band you get free ice cream. read more

Not safe for infants AT ALL. They have an "infant section" that isn't monitored so there are big kids running amok in the tiny area reserved for babies. We paid for an hour of play but left after ten minutes because it was absolutely wild and I didn't feel safe letting my 13 month old crawler navigate around a ton of older kids trampling about. I don't get the point of the "under two years only" sign if it's not enforced. Additionally, the foam blocks in the play area are absolutely falling apart. Crumbling. Little pieces of chokeable foam everywhere. Waste of $19.99. read more

The staff here are incredibly kind and wonderful, but a special shout-out goes to Christine, one of the supervisors. She consistently goes above and beyond for my family, and even with how busy it gets, she always remembers us--which truly means a lot. Her warmth and attentiveness make every visit feel personal and welcoming. Thank you, Christine! As for the playground center--it has completely transformed from top to bottom! It's much cleaner now and even feels more spacious. The improvements have truly made a difference. I highly recommend this place for families with little ones. ‍‍ It's also a fantastic spot for birthday parties! My 7-year-old son had a blast celebrating his birthday here last year, but ever since he saw the remodel, he's been begging us to have this year's party here again. We love how nice and updated everything is now and you will love it too!! read more

Customer service was basically non-existent and the place was a huge mess. The front door is left wide open and anyone can walk out wi the your kid, and none of the employees actually verify like they do at Chuck-E-Cheese. -Checked in with front desk and then stood there waiting, not knowing what was going on -the snack area was closed but the floor was disgustingly and the trash was piled so high it was leaning on the wall -employees are just a bunch of kids and sit around the front talking and texting -employees do a bad job of supervising the infant area. My son got knocked over a couple times with older kids running through. -it's 2025 and they don't allow guests to use their WiFi read more

Mi hijo de 4 años se divierte muchísimo. Siempre volveré, aunque hay puntos de mejora como los baños, muy sucios. No hay nada de seguridad en la puerta, cualquier persona puede tomar un niño y llevárselo, nadie se daría cuenta. read more

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I really like the new renovation! It is so much fun and now it looks like candleeland. Enough benches for parents to sit down and just chill while the kids play! 2 completely different sections for over 3 and under 3. A lot of slides and fun obstacles. read more

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Lots of fun for kids 2-13. Helpful friendly staff. I went to a private party there and they never let it seem like the hosts were on their own. They helped set up, clean up and unload and load the car. read more

Don't get me wrong, the remodel is amazing. If you went to play loud prior to the new renovations, you would understand why I say this. The only really annoying part about coming here, is the overwhelmingly annoying loud music that the team members insist on playing in the duration of your child's designated playtime. I get it, having music to draw out the noise from the chaos screaming kids can bring can be nice, but this is something else.. Their children for God sakes, not signing up to go to a rave. I could hardly keep up a conversation with my husband. I was so overstimulated. Our eardrums were all hurting. Overall, I love the concept of the playground. But someone seriously needs to tell the team members to keep the music at an appropriate level. That cannot be healthy nor is it appropriate for the type of music being played when it's a children's play place. read more

I'm not sure why people are complaining, this place is way cleaner than any playground you take your kids to. Is it a little rundown? Sure but the staff does a good job at maintaining it. The membership is $25 which is a great deal! I bring my 2 boys here when it's raining or when it's way too hot outside. My boys and I love this place and can't wait to see the remodel! read more

We Play Loud - Lake Forest - Kids Activities Near Me - Lake Forest, California

We used to love this place but it has definitely seen better days. After today's visit I can safely say the place is run down. The soft flooring is popping up all over the place making it a huge tripping hazard (especially in the toddler area). The toys look like they haven't been wiped in days. The little pool looking thing in the toddler area is completely green. And Lord knows how long the light bright thing has been broken and being "worked on". read more

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One star is because the little ones seem to enjoy this place and the concept is wonderful. That's about as good as it gets. The place itself looked so run down and dirty. I didn't see any employees on the floor. It took awhile for someone to even greet me at the counter (nobody was at the counter) and we could've just walked into the play area without paying. I hadn't been here before so I literally assumed there must be another counter...no. Nobody monitoring, cleaning on the play floor...nothing. I don't think this place gets cleaned with how it looked. Everything was so run down. The water in the toddler pool thing was disgusting and dark. Luckily it's behind plastic, but STILL. I don't think it's ever been refilled with clean water. Saw multiple uncovered outlets/wires. They also had the door locked from the inside when you wanted to leave because they wanted to keep it "cool." So you couldn't leave unless they unlocked the door. This is a huge safety hazard. read more

Staff was nice and helpful, we had our 3 year old birthday party and they kept checking on us. The only thing that sucked was the fact that the AC was not working so imagine with so many kids in there and a character guy who came it got super hot, so that sucked for sure. read more

The wait was worth it! The new upgrades are 100 times better! My favorite was the tubing section. You really feel like you're sledding down a snowy hill because it goes fast but the grown at the end makes it stop so you don't slide too far at the end. Another favorite was the music. Disney is so much better and it's not too loud anymore. read more

We Play Loud - Lake Forest - Giant octopus you can climb - Kids Activities Near Me - Lake Forest, California

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Well worth the wait!! I know we all thought it was permanently closed but low and behold they're back!! OCs best indoor playground!! The remodel looks great, I just hope they keep up the cleaning and ensure it stays fresh. I noticed they have more staff on per shift. They have atleast one person cleaning at all times. I know (or atleast think) in the past there wasn't an assigned "disinfector" but now there is!! New snacks and Alani energy drinks for us!! The second birthday room seems to be partially blocked off but I'm sure they have plans to re-open it. Aaaanyways, I came here to post a video for anyone, like me, who was curious of the upgrades before driving down. Oh and it's $20 for 1 hr, $25 for 2 hours. No brainer. read more

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I was just a tad concerned about the safety of the entrance here. When I went there was no barrier between the play area and the entrance door. I felt at best there should be a gate of some kind to prevent a child from leaving the area. It is very difficult to watch 2 kids constantly at one time. There is not a open concept as there are tunnels and overhead play areas that make it difficult to see 2 kids at once. Also I saw people coming and going in and out of auto opening doors with ever being stopped. My sister walked right in and nobody stopped her or acknowledged her. read more

Place looks pretty nice - padded floors and columns. Colorful, kids were having a blast! My little man got overwhelmed but that's ok, it was our first time and he mostly just wanted to watch. Front desk needs work. Was checked in by a newbie who couldn't answer any of my questions. Since it was our visit, I was expecting some kind of lay of the land or even a 'welcome' but no. Just paid and turned loose. Not a huge deal but not very welcoming either. Will probably circle back when the kiddo is a little older to try again. read more

Very angry at the lack of customer service here. The Groupon they have is not worded properly and I understood it as my daughter have the ability to go twice. I overpaid for a two hour session and they told me there was nothing they could do about it! I ended up leaving because they would do nothing to help the situation and my two year old was very upset! Would not support this place! read more

My three children all had such a fantastic time here. It was our first visit here and it was a total blast--even for me, the adult. It gives parents an easy opportunity to let loose and bond/have fun with their kidlets. There's a variety of things to do, that everyone from a one year old up to even a 12 year old would love it. There's ball pits, slides, air guns, obstacle course type apparatuses, visual stimulation and music playing simultaneously throughout the playground; it's great. The staff here is very nice, courteous and accommodating and I give their personnel an all around A+. read more

PLEASE CLEAN IT! This place isn't what it used to be just a few years ago. Every time we came we had people With a cloth desinfecting everything used and it was kept in pristine condition. Today I come and toys look OLD AND DIRTY! The area where the 2 years and under play, specifically the water round toy the bug one, the water is GREEN! Like seriously? Take that thing off if you can't keep up with the manteinance of it. Looks like whoever took new ownership of this place a few back lacks all interest in improvement of this business. I feel so sorry for this place. read more

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NOT WHEELCHAIR FRIENDLY. I understand they are trying to keep the mats clean, but they do not accommodate people with disabilities, this includes both children and adults. read more

We were members here for a while but stopped going after some poorly behaved children started showing up. Recently, we noticed the place was redesigned and decided to return, hoping for a better experience. Unfortunately, we ran into the same group of kids again, and this time, things got physical. My child was pushed and followed around, and no one--not staff or other adults--saw what happened because parts of the layout make it hard for parents to see or reach certain areas. While I don't think it's the facility's fault directly, the current design does unintentionally allow this kind of behavior to go unchecked. We won't be returning again. Installing security cameras or improving visibility could go a long way in helping parents and staff ensure a safer environment. read more

We visited on the day of my son's 3rd birthday, not realizing that the toddler area was restricted to ages 2 and under. That was a huge disappointment, as that section would have been much more appropriate for his age. While the remodel looks nice, it doesn't seem well suited for parents with younger children. I ended up spending our entire 90 minute visit crawling through the tunnels with my toddler because there's zero visibility from the ground. There are so many entrances and exits that it's impossible to know where your child might come out, and even I got disoriented trying to keep track of him. We tried giving him a bit of independence to explore, but he ended up in tears, completely lost and overwhelmed. Also, for a recently remodeled space, I was surprised to see so many things already broken. Overall, it wasn't the experience we were hoping for, especially for a younger 3 year old. read more

Great play zone for toddlers and young kids! Easy to sign up, great monthly rate- 35$/mo to go up to 2hrs every day, clean and safe, snacks available for purchase. Facility appears to have been recently renovated. +++++ Highly recommend read more

The renovation is far cleaner and more interactive than the previous space, but the new air guns are extremely loud and my child is constantly covering her ears or doesn't want to go because of the noise they make. She says "I don't want to go to We Play Loud" now when that was never an issue even prior to the renovation. read more

The renovations are very nice but I had a really bad experience with customer service. I opened two memberships for my kids opening week ($70) since it was stated on social media the membership rates will be going up soon. I used the membership perk 20% off $350 for a weekday birthday party and booked way ahead the date of the party. Weeks later, a groupon went up for $12 per visit (2 for 24.38) and $183 birthday parties. I asked the manager if she could please make some adjustments on the party and she claims she has no control over the pricing that groupon puts up there and there is nothing she can do. Make sure you check groupon! The memberships are more expensive unless you go at least 4x a month and the birthday parties are also much cheaper for nonmembers (whether you are a new customer or not) read more

We love We Play Loud! Our 2 year old absolutely has a blast here every time we are here! It is a relatively small play area and I feel like the parents are NORMALLY watching their kids and keeping a close eye. The prices are great too! We have been here for both a birthday party and on our own and we love the experience! If you do a birthday party here, its basically free play time until it's food/cake time and then more free play time. There's always plenty of parking in this parking lot! We highly recommend! Don't forget to bring socks (even adults) as that is required. We forgot to bring socks once and had to pay $2- which is fine with us. read more

The all new, completely remodeled, We Play Loud is tons of fun for kids of all ages. They must've spent a lot of money on this renovation. It looks completely different from the previous playground. The staff was warm and welcoming, the choice of foods in their snack bar was appealing, and the music playlist was perfect. Bravo for a job well done. We will be back. My four-year-old grandson did not want to leave. read more