My 5 year old son loves coming here! Pro's: The monthly membership deals are amazing and totally worth it, there's a a large selection of games for all ages, the pizza and salad bar are actually pretty tasty, a lot of prize options, an extra play area for a fee, great birthday packages. Con's: They are always understaffed, we always have to wait to be let in at the gate/stamped, they typically only have one person who goes back and forth between the check in/cash register and prize counter so there always a wait for assistance and prizes, I've never gone there and had every game work properly which then require taking the time to get someone to refund my game point, food service can be slow sometimes, one of the regular staff has an unprofessional attitude rolling her eyes and acts annoyed all the time, she was argumentative when I finally asked her to stop one time, unfortunately I think that's just how she is. Overall, I still recommend coming here if you utilize the monthly membership deal and/or birthday packages. It's a great way to get kids out of the house for some fun. read more

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Die Pizza bei Chuck E. Cheese ist die schlechteste Pizza, die ich je gegessen habe. Mein Kind ist in den Abstellraum gerannt, und wir haben es seitdem nicht mehr gesehen. Außerdem führt diese seltsame Ratte ständig Leute in den Abstellraum, und nur sie kommt wieder heraus. Die Animatronics riechen nach verwesenden Leichen. Die Pizza schmeckt nach Pappe, und die Soße ist überall. Ich glaube, die Ratte füttert die Kinder im Abstellraum mit Pizza, denn dort ist überall rote Soße. 10/10, ich würde mit meinen anderen Kindern wieder hingehen und ihnen sagen, sie sollen die Ratte treffen. read more

Chuck E. Cheese - Meine Zeichnung dessen, was passiert ist. - Pizza Near Me - Maple Grove, Minnesota

I am extremely disappointed and honestly shocked by our experience at Chuck E. Cheese in Maple Grove last weekend. We brought our family there expecting a safe environment for young children, but instead had one of the scariest moments a parent can experience. There was nobody staffing the kids' check/security area at the entrance and exit, and my 3-year-old daughter was able to walk outside completely unnoticed. A toddler should NEVER be able to leave a children's entertainment center without staff noticing. Thankfully we realized it immediately and got to her quickly, but the fact that this could happen at all is absolutely unacceptable. The entire purpose of the check-in/check-out system is to protect children. If there is no employee monitoring it, then the system is meaningless. This was not a small oversight -- this was a major safety failure that could have ended very differently. Management seriously needs to address staffing and child safety before another family experiences something even worse. read more

That one Asian lady at the front with the pink shirt was absolutely disrespectful her mouth was so disgusting never going back into there again messed up my order she threatened to kick us out bc they ruined our order and when we asked for our $120 back she screamed at us and said no very disrespectful and if I ever see her in the streets best believe i will put hands on her ! read more

I have been to many Chuck E. Cheese's and let me tell you, a lot of them have went down hill! But the one here in maple grove, yeah they have it lit from the time they open, until they close! They had 3 parties going at once and I couldn't even tell! The employees were all so sweet and honestly looked like they loved their jobs! I haven't been to a Chuck E. Cheese that had all their ticket machines and picture booths working! All pictures came out clear which is a must when here! I have never in my life, seen such fast moving table flipping! They ain't playing here! Every worker seemed very focused on the job at hand, yet the how place had a soft feel to it! This an Amazing team y'all got here! I had a personal pizza and tea, and let me tell u....they put other pizza joints to shame! I thought pizza luces was my favorite pizza stop up north until today! Total time from order to table was less than 12 min! Now that's fast service! I also Saw a little kid come up to the manager on duty and tell her that something was wrong! The manager-Destiny without hesitation told him to follow her so she could fix the problem! That little Kid was geeked! This is a very clean, safe, fun and energetic place to come with your little for a lot of big fun! Thank u for the great experience! I will be coming back and booking a future party here! this was by far the easiest 5 stars place to review! It truly brought me back to my childhood, ya know when Chuck E. Cheese's where the best place for kids besides toy r us! read more

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We recently went to Chuck E Cheese (CEC), the world famous pizza place founded by famous French chef, Charlie E Fromage. ;-) Serious about the first part, joking about the second, of course. I like other locations, but not this one. Lots of things were broken on our one (and probably only) visit: at least two of the ticket redemption machines, at least two of the skee ball machines (but likely many more), and the Price is Right coin dozer. Waste of time and money. Cherry Pepsi was out the whole time we were there as well. There were no 'out of order' signs on any of these things. Food: I didn't grab any of the group pizza and maybe it was for the best. Or maybe I would've been less of a grumpy cat. Unknown. Drink: soda machines. Delicious Pepsi and Mug Root Beer. This was sadly the highlight of my visit. Noise: it's a noisy place, noisier than any other CEC. It seems like there were too many people for the space to be able to enjoy it, but the kids seemed to like it, almost as happy as the phony kids in the canned photos by the owner, so what do I know! Smells: lots of skunky pot smokers around. Not cool. On the one hand, I get it. CEC can be a stressful and loud place. On the other hand, you're around kids, most likely including your own: get a grip on reality. Staff: outnumbered and overwhelmed. I would be too! Location: I hate Maple Grove. I hate the concentration of restaurants and shops in small areas, as well as the layout of the roads. What's good: bumper cars. 4 bumper cars in a ring for the young ones. I haven't seen this at any other CEC. The cars had a soft ring around them (air-filled) for very soft collisions. What's not good: this review, so I'll end it here. -------- Update (11/10/19), in response to the owner: No, I'm not filling out a generic "contact us" form on your website. If you have received a bad review and have read it, please feel free to make some decisions to resolve it yourself, or please feel free to contact your own corporate office if you can't resolve your long-standing issues. I've already put in plenty of detail of what I didn't like about this place and I'm not about to repeat myself. Please feel free to copy and paste my review, if you'd like. Otherwise, please stop pretending to care. Some of the issues that I mentioned have been repeated in several other reviews on Yelp already. read more

Chuck E. Cheese - I MAY OR MAY NOT HAVE HAD SEVEN CUPS OF PEPSI, AAAAAGH!! - Pizza Near Me - Maple Grove, Minnesota

It's starting to become a family tradition for my SIL and us to bring our kids to Chuck E Cheese for their birthdays since they are so close together (within two days of each other). It's a cool place where they can let loose and we don't have to worry about them getting lost or running off somewhere. The games are pretty fun and the pizza has gotten A LOT better tasting. The endless salad bar itself is worth the trip....pretty good selection of items to choose from. When Chuck E Cheese came out to say hello to the kids, he was super interactive and fun to dance with! I hated the bumper cars at this location were down but we still had a good time hanging out as a family...and even though it was a school night, we were able to have a birthday party, dinner and fun all within a couple of hours! One and done... read more

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This is the answer for anyone thinking of reasons NOT to have kids. Don't get me wrong, I have never regretted my daughter and she is the greatest little girl ever but I will buy her many things to take her mind off of Chuck E Cheese! For kids, this place is lots of fun but so is running wild at the airport. Parents, don't let either happen. The food here is as bad as it can get. I love pizza and have had people tell me that the C-E-C pizza isn't that bad, they were wrong, it is. I didn't ever think you can get mild food poisoning from pizza but guess what, you can! What do you have to do to a pizza to make someone sick? Never mind, I don't want to think about it. For a birthday party where you can sit back and not have to spend time parenting, this is your party destination. It is loud, a money pit, and the food sucks. There are other choices. Order pizza at home and a cake from Lunds then drive them to the airport. Works every time. I will say though that they have beer. So OK maybe two stars. KT read more

We went here to celebrate my daughters 7th birthday. My daughter (7) and son (4) enjoyed running around and playing games. The stuffed crust pizza was yummy and the kids loved watching their piles of tickets grow. Very clean and the staff was great. We will go back in the future. read more

Chuck E. Cheese - Medium cheese pizza - Pizza Near Me - Maple Grove, Minnesota

Staff is pleasant. They keep things clean. No complaints. I used to bring my girls here for their birthday parties. We stop by on rainy days. It's way more affordable than other game spots. They've added new games and taken down walls that used to block the view. read more

Chuck E. Cheese - Pizza Near Me - Maple Grove, Minnesota

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Brought our 3 yr old grandson here and it was better than I remember it from 20+ years ago. This location is super clean, has hot delicious pizza and very friendly staff! So many games to play and I don't mind spending money in a place that is so well kept up! We will be back and tell our friends and family! read more

Chuck E. Cheese - Pizza Near Me - Maple Grove, Minnesota

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Ordered two pizzas and waited an hour before being asked if we wanted a refund (without our pizza or other compensation) for forgetting us. This was after we asked when our food would arrive. Still other orders were filled before ours even after this. Very dirty facility. Will NOT be coming again. read more

I was always wondering where it was located, and now I know - THIS place is actually hell on Earth. Went here (against my will ) with a 3.5 year old, a 23 month old and a 19 month old. Wildly an inappropriate place for these youngsters. Let me start from the beginning: 1) Overpriced tokens 2) Horrific food, which was actually cold when it came to our table about 20 minutes after ordering (??) 3) Unsanitary, disgusting, filthy games and even more awful restrooms. Actual feces smeared on the toilet seats. 4) Skanky patrons. Sorry, but the quality of 95% of the people there made me frightened for my child's safety. Not watching their children, on their phones, irresponsible and rude. 5) Scary mouse, broken machines. Need I continue? Please don't take your offspring here. A truly eye-opening, nightmarish experience. read more

Took my kids there to play and eat for the evening. We decided to eat a little then play for a bit then eat again. We came back to our table they threw away our food. I asked the manager why did they take our tray away when weren't done. They said they couldn't do anything about it. I would never take my kids there again. Nor would I recommend others going. I emailed the customer service and still haven't received a response Update Took my kid to give them a second try. Still not good service. They lady who took my order was having an attitude for no apparent reason. If she doesn't feel like working then let her have the day off. Then I asked her for a cup to get water she stated she doesn't give out free cups for water. So I looked around and clearly saw people with cups for water. I asked one of the cups and she said the cashier gave it out. So if she apparently doesn't like Asians because most of the people at Chuckee Cheese has a cup of water. I wouldn't recommend this place after giving them another try. Rude service read more

Kids love this place and parents hate it. The energy level on weekends is crazy high. Many kids run wild without parental supervision when they could use it. Plenty of games for the kids to feed your money into so they can win tickets for cheap toys. Food is bland and tasteless. Free refills on the pop is nice if you are stuck there watching your kids have a great time. read more

TERIBLLE service, I would be Very surprised if this place continue to remain in business. Walked in at 4pm on a Monday afternoon, there was about 3 customers inside and about 7 employees. Well I waited for 10 min at the counter to receive service but no luck, the female behind the counter did not even said hello to me and my boys. She did not even said a single word, I did asked her about it though, I was like "hello, hi, how are you, I'll be right with you or anything at least???? She just looked at me and mumbled something. Bad bad bad bad, I am a business owner and I know that it is hard to please everyone all the time but those people are not even trying. I have been coming here a lot because it's close to my house but screw that, no more, I will be looking for different entertainment for my kids. Too bad chucky cheese, you will go out of business if you don't fix your customer service very Soon...... Angry parent read more

I went to the maple grove location for a birthday party. Kids enjoyed the place , but I had a very bad experience when we went to buy gifts for kids using the tickets we got. First of all the queue was long and we waited for around 30 mins in the queue and finally we reached in front of the register. The lady asked kids wrist bands to scan and also we gave tickets and after that she just ignored us and started serving the next customer. I waited till she served the next customer and when I asked about that she got angry and left from there as she does not want to serve us. It was really a bad treatment from that employee. The other employees were fine and they helped us after my complaint and they also mentioned to me she should have not behaved like that to us. Everything was fine till the end but because of this bad experience from one employee at the end, we became so disappointed and will never go back to this place. read more

Obviously you come for the games, And apparently the mystery nuggets from the bottom of the fryer..... read more

Chuck E. Cheese - What be ye mystery bits Chuckie? - Pizza Near Me - Maple Grove, Minnesota

Worst customer service. Everyone is on their iPhones or disappears. Seriously. Everyone whose working is on their phones. Even management is texting. read more

It's a cool place to play games. At the end, there are some cheap toys and candy you can trade in your tickets for. Although this place has changed quite a lot since I've been coming here, it still has some stuff from a long time ago like the photo drawing machine. read more

For some reason they were refusing to serve beer which made it extremely difficult to be there.. Millions of unsupervised children. The food is horrible. This is where I would have birthday parties for my kids if I didn't like them. read more

As far as Chuck E's go, this one is clean with the standard pizza, wings, and salad bar. I did not have any problems with the staff. However, the games here take points on game cards as opposed to tokens. The problem I have is the coins lasted MUCH longer. Also, this Chuck E's does NOT have a playground with slides and tubes. This sucks when you have younger children who are limited to a couple of motion rides. Overall, the money we paid at this Chuck E's was not comparable to other Chuck E's as far as overall variety of fun. read more

Worst Chuck E Cheese's EVER. Poor customer service, long wait for food, tickets weren't coming out. I don't recommend this location to anyone. read more

They used to have an area where kids can climb up these tunnels high near the ceiling, but for some odd reason took it away. My nieces and nephews used to love those. The game area seems smaller now and most of the people who goes there are obnoxious. One more thing, the food has always been pretty bad. Even TV dinner that you buy from grocery stores tastes better than the food here. read more

I took my nephews to this establishment to celebrate their birthday. First impression, the pace was clean. We went during the day which was nicer as it was less busy. The food wasn't great but it's meant for kids so that should be expected. Bottom line, If you have kids they will love it. read more

We recently had a SUPER FANTASTIC experience here for our 5 year old son's birthday. We booked on Sunday from 11-1. We had 14 kids. It was well organized, Corey was our hostess and was delightful and helpful. It was well staffed. It was not too crowded (but maybe that's the time we were there). Kids seemed well enough behaved. The food was better than I expected. No, not gourmet pizza. The Chocolate birthday cake was good. The price was certainly reasonable, and a good value. Yeah, don't come here if you can't take kids having fun or if you want a quiet date night. But it is great for kids! read more

I am very disappointed in the Chuck E Cheese Corp., we were there last month celebrating my birthday, Grandma taking the grands for some fun/pizza to celebrate. my adult daughter clearly experienced a case of food poisoning from boneless chicken wings/blu cheese dressing. I spoke with the Mgr. who referred me to Sheila with the task force, after a few ? with myself and my daughter she determined on her own that this could not possibly be the fault of Chuck E Cheese. My daughter was the only one that ate this menu choice and the only one to get sick. I have made several calls again to Sheila encouraging her to do the right thing and take responsibility, pay my daughters lost wages of one day and reimburse us the $60 spent that night. Of course no return call. Disappointed! read more

Wasn't really expecting such a great time. Kids loved it so much, didnt want to leave. Really enjoyed the fresh salad! It really was fresh. Thanks, will definitely come again. read more

This place is tiny compared to most Chuck E Cheese we been to. Not much game choices and the swipe card machine doesn't work well. If it works it will steal a few swipes before it will work. So instead of costing 15 points a game you paid 45 points before you can play. Could be why this place have such low rating. I would not recommend this place to anyone. Save your money and go elsewhere. read more