As I have always experienced from them, they were great! I scheduled last minute smog check for…read morenext morning service. I also needed an oil change. I told them I was on a tight schedule and if they could do the two in basically 90 minutes. They were able to fit my needs in and were done in an hour. Awesome service. Thanks Lori and crew!

Learn how to upsell…read more Look - I'm standing up for the consumer. The price of gas has doubled. It's logical that people may try to fill their tank paying with a $100 bill. My tank is 13 gallons. This place was charging $6.26 for the lowest level octane. $6.29 (my tank was about empty) X 13 gallon tank = $81.77 At that price - "no change for $100, or can't break that" goes out the window. Just suggest that I spend the entire hundred. I even asked to buy a Red Bull. If you don't have that much change - fine. Just upsell, use your mouth, and say, "Buy such and such to round it out." That's it! I was not going to do the gas station attendant's job. If this individual is so gone that they can't upsell and (dare I say it) be a gas station attendant - maybe they should be working at Legoland California. Be a gas station attendant. Actually care about your job. I can tell that the people working here keep their jobs out of nepotism. Taco Bell will suggest that you just spend the whole bill, a gas station charging an arm and a leg for gas won't upsell and the gas station attendant is too lazy to suggest that you round out the bill - hilarious. - Had to make an edit, because I am disgusted by the bad service. I couldn't use my debit card, it was an emergency so I went here. Instead of a transaction taking place, I could have just spent the whole $100, the gas station attendant acted like the only thing they could do was let me down completely and have me drive off with an empty tank!

First time using this shop and I am completely satisfied. Here's the story: My steering wheel was…read moremaking clicking and whining noises so I researched the cause. It looked like the coupler was the culprit so I took my car to the dealership. They confirmed the issue and then said the entire steering column would need to be replaced for a cool $3,000. That was quite the leap so I got a second opinion and a soft estimate from a shop that a friend recommended. That shop was way across town so I decided to check with Bonita Vista Gas and Auto. They confirmed that the coupler indeed needed to be replaced and an appointment was made. The cost was about the same as the soft estimate and it took less than three hours for the repair. My verdict on this shop: Quick. Honest. Convenient.

Found this place on yelp as my mechanic was unavailable for oil change. Was able to call and get an…read moreappt same day and was seen within the time frame allotted. Located across from southwestern community college. Fast friendly service. No up charging. Definitely appreciated.

I usually bring my Nissan Rogue to this shop for its maintenance work and repairs. They are across…read morethe street from my work, so I typically drop it off in the morning and will be ready later that day. I recently took them a project car of mine, my beloved Honda S2000 who we thought was declared dead. Luis said they were willing to check her out and take on this challenge to revive her. I must say they were successful!! They informed me it was the fuel pump and fuel injectors that needed to be replaced. They searched far and wide to find the needed parts, even thought they were more than likely obsolete. I am so grateful to Luis and his team for bringing my car back to life. Since she needed to be smogged, Luis was kind enough to take her to the smog shop next door to have her tested. He called me with the great news that she had passed smog and was ready be picked up. I am so happy to finally be driving my S2K again.

My boyfriend took his car to this shop on August 5th because the timing belt had snapped and…read moredamaged parts of the engine. It took approximately a week for Luis to provide a diagnosis. Everything was covered under warranty, so the only expense that was supposed to be paid was the labor. Luis was supposed to provide an update on the car the following week (August 16th-22nd), but he never did. On top of that, the shop NEVER answered the phone whenever we tried to contact them. I went to the shop in person on September 1st to ask for an update. During that visit, Luis lied to my face about two things: He claimed that he had spoken with my boyfriend and his aunt the day before I showed up and had given them an update. This never happened. He told me that the mechanic who works on engines had "hurt his back" on the day he was supposed to work on the car. Despite these excuses, Luis assured me that the car would be ready that Friday or Tuesday because of the Labor Day weekend. That was not the case. Later that week, we received another update stating that the same mechanic who had supposedly "hurt his back" had now "hurt his leg." To make matters worse, we found out that this mechanic actually works at a completely different shop. None of the mechanics who actually work at Luis's shop apparently knew how to properly repair a 2004 Honda, which is absolutely unbelievable to me. My dad, who is a professional mechanic, eventually went to the shop in person to speak with Luis. Luis gave my dad the exact same excuses and lies that he had given us. However, my dad was able to get him to finally have the car completed and ready on September 11th. We also made it very clear to Luis that the labor should not be charged because of how long it took to get the car repaired and the repeated lack of communication and excuses. Overall, this shop was extremely unprofessional. The lack of communication, constant excuses, and misleading information made this entire experience incredibly frustrating. Customers should not have to repeatedly chase a business for updates or be given different stories just to find out what is happening with their vehicle.

I recently took my Mercedes GLC 300 in for a brake pad replacement and battery replacement…read more From the very beginning, customer service was excellent both over the phone and in person. Compared to the dealership, their prices are a great value. I had originally planned to have the work done at the dealership, but after learning about their 20% first-time customer discount, I decided to give them a try. Initially, I only needed my brake pads replaced. However, my car started displaying battery warnings, and both AutoZone and my Mercedes-Benz advisor confirmed that the battery needed to be replaced as well. Since I was already planning to come here for the pads I decided to have both services done here. I dropped my vehicle off around 2:00 PM, and it was ready by 9:00 AM the following morning, which was a very quick turnaround. My only concern came after reviewing the invoice. The total seemed higher than I expected, and after taking a closer look, I realized I had been charged a diagnostic fee for the battery. When I mentioned the warning messages, the staff said they would "check it out." Had I been told they would do a diagnostic to confirm and charge for that, I would have declined it and simply proceeded with the replacement. That said, this experience would not stop me from returning or recommending this shop. The service was professional, the staff was friendly, and the work was completed quickly. My only suggestion is that if you already know exactly what service your vehicle needs, make that very clear upfront so they don't run a diagnostic that is not needed.

I recently had an oil leak repaired on my Mercedes C250 and I'm extremely satisfied with the…read moreservice. The staff was very professional, friendly, and helpful. They give you the sense of trust in their service. They clearly explained everything that they were going to do to find the leak and then explained what needed to be repaired to fix the leak. The repair was done really well and it only took one day and I also found the price to be very fair. Appointments must be made for all repairs. Many thanks to Brent and Alex for their help and service to get my car up and running smoothly. They really care about their customers and will do everything possible to make sure your car repairs are done correctly. This is my favorite repair shop and I would definitely recommend South Bay Auto Haus to anyone in need of Mercedes car repairs.

Drove into this shop yesterday, talked to someone who helped me immediately, told him my vehicle…read moreissues, he recommended replacing coil pack and spark plug first, and if problem was still there, to come back Monday. I went to AutoZone, replaced the parts, and all is back to normal. Thank you to whoever helped me, I'll be bringing my cars to Castaneda's from now on if I ever need a mechanic. Honesty, goes a very long way to me.

Came here because I had a coolant leak on my 2014 C250. The person (I forgot the name but I think…read moreit was Alex) who helped me was very communicative and transparent. Told me exactly what was needed and sent pictures. He also kept me updated. This place is very trustworthy.

Simple oil change and mechanic knowingly allowed oil to drain from the replaced filter, because he…read moredidn't tighten it up, thus, could have been bone dry and shared my concern but to no avail. Chris, the owner, showed no concern , what so ever. Never going to go back

I have been using this shop for cars since I moved to IB in 2009…read more Chris and Tom and many more through the years have always been helpful, fair, and provided great repairs. I honestly dont know what I would do without them here! Today I had a a car problem and managed to limp the car there from the strand and they got me fixed up same day. But it's not just the repairs they do, it's the unnecessary stuff they DON'T DO. I trust Woody's not to try to sell things I don't need. Highly recommend!

DON'T GO ANYWHERE ELSE, GO TO THIS SHOP! I have 2 cars. Our first car I took in a few months ago…read morefor a tune-up. I was happy with the service, super friendly and didn't hit me with added costs. Decided to take our other car in today because we heard a noise with the brakes and taking a long drive for a vacation trip. Was worried about the cost. When we went to pick it up I thought we'd get hit with a large bill. Not the case, it was a minor issue. The cost was super decent! I could have been lied to but they are amazingly HONEST and not out to rip people off. They want return customers, who doesn't! They definitely have my business. I trust them so much I'm sending my sister-inlaw to them and everyoneelseI know. Thank you Becka for everything.

Becka Automotive is the best and Alex is very helpful and friendly. Quick service also.read more

I've heard rumors about this place after a few times I've had my vehicle serviced there and I have…read moreyet to have any issues. The guy was super fast in changing my engine oil. He was quick to ID my vehicle as soon as I pulled up. About a week later I had bought some wiper fluid because I thought I needed it so when I poured it in it overflowed and I thought hmm oh the guys at 1st Stop did it! Thanks!

I honestly feel ripped off. I took my car for a diagnostic check and was charged over $300. I…read morewasn't given a quote before I left, which I agree is my mistake, but their pricing is ridiculous. If I was going to pay that much, I might as well have gone to the dealership and gotten a full diagnostic there. I would have gotten a more comprehensive report.