Love the periodontist here. Had to come in bcuz my tooth was in much need of treatment. Gums were a bit sensitive. Couldn't chew on one side. They were able to squeeze me in & took great care of me. Great staff too! Thank you for taking good care of me! read more

I was referred here by another dentist to get a specialized X-ray of my fractured tooth to determine if it could still be saved. I paid a significant amount out of pocket for the X-ray and additional charges not covered by insurance, and I was told that was the total amount I needed to pay. The provider took me back for the evaluation, reviewed my X-ray, and told me there was no hope--my tooth couldn't be saved, I had severe gum disease, and my gums needed laser treatment that would take a long time to heal. She was very pushy and rude. It's important to mention I was only referred here for the X-ray, yet she insisted on doing the procedure herself and taking over the work of my referring provider. She also made me feel rushed and showed no compassion or empathy. When I was leaving, I noticed all the lights in the hallway to the exit were off, and there was no one in the lobby where it was dark. I had a terrible experience that night, which caused me anxiety. I ultimately found another provider, a top 100 dentist I trust, who confirmed that I do not have severe gum disease and do not require laser treatment. They successfully completed my implant and I also went through Invisalign, resulting in my teeth being in excellent health and condition. I strongly advise avoiding this place at all costs! read more

I was in more pain waiting in the lobby than my husband was with a cleaning. The waiting room music is horribly loud I can't even read without hearing horrible music blaring in my head. Asked them to turn it down and I can hardly notice the difference. If you like sappy love music with grown men whining, this is the best place for you to wait, what's wrong with Jazz or classical music? Will bring headphones next time to curb the aggressive bleating in my ears. read more

This team is absolutely amazing and I am so grateful I found them to take care of my oral issues. The entire staff provides excellent customer service and all have great personalities. Dr. Susan Nguyen is also wonderful and extremely knowledgeable in what she does. She is so thorough in explaining everything to the customer and really shows passion and care in taking care of her customers oral health. I highly recommend this location! 10/10! read more

I went in to pick up my night guard. I got there 15 minutes early, but I had to wait an hour minutes to be seen. They said a hygienist had a family emergency. Still I wish they had told me it was going to be a long wait. Other patients were really upset. The receptionist claimed to have informed us, but she didn't tell us just how long we were going to be waiting. Next time tell patients how long they will be waiting. They might want to reschedule. read more

Got to see the other Dentist today, Dr. Turner. She is very nice, competent and gentle. I'm always treated well at this office. The only drawback is the cost. 495.00 for one cleaning! read more

I recently had Laser Gum surgery at Chula Vista Periodontics on March 24th, 2022. It was very intense but Dr. Susan Nguyen and her staff were incredible. I felt very well taken care of by all the ladies. I highly recommend Dr. Nguyen for any of your dental needs. She is the Best! And her staff as well. They are all so lovely and warm and professional. I' am beyond Satisfied. The money is well worth it. If you want the best care for your dental health then Chula Vista Periodontics is where you need to go. I give Chula Vista Periodontics the highest rating available and highly recommend this Dental Office. They are the very best there is. Thank you Dr. Nguyen and all the ladies in the staff for taking such good care of me. read more

I'd be very cautious when committing to this dental office. Their billing dept. is unorganized and inefficient. I am being billed for a surgery that I had in 2019!! Due to their negligence I'm being billed for what my insurance was responsible for. I paid 3k out of pocket. They're now charging me 2k plus! I've called many times and I get the run around. I called my insurance company and they confirmed CVP never submitted a claim. That's not my issue! This is STILL not resolved. I'd ask you referring dr. to find you another periodontist, this doesn't seem to be the first time it happens. Good luck! read more

We have been going to Dr. Sue and Staff for many years. Dr. Sue is more like a friend than a professional that I have to go see. Her staff is first rate!!!! Very highly recommend Dr. Sue and her Team!!!! read more

I've had two surgeries there as well as going there for additional cleanings alternating with my regular dentist. Dr. Nguyen is a highly skilled surgeon and a very skilled practitioner. She has all the best equipment and her staff are all very caring as well. I highly recommend her practice. read more

My poor daughter has been through hell and back with her teeth. From surgeries, to procedures, to even the anxiety building up from being afraid. So we had a surgery that my daughter had done somewhere else a few years ago. Of course it got messed up so now we had to find someone to try to fix it. We're worried about loosing her tooth so we got a referral to this office after so many people were telling us how great they are. Overall impression of the building fools you into thinking it's not too good. The staff have been very kind and very welcoming. Dr. Nguyen is a very smart doctor. She was very welcoming, very thorough in her exam, an was very receptive to questions. She does to kinda fast and sometimes it's alittle hard to to keep up since she's running around doing so much but I'm used to dealing with busy moms/ doctors so I totally get it. I've had a few problems with prescriptions but easily fixed. So far we've had the laser treatment done and now we're watching for how my daughter heals from this so we can start the gum graft. Overall I'm happy with this place but I'm sure my wallet is not lol. read more

I took my mom to see Dr. Nguyen recently. She was very gentle and explained things very thoroughly. Dr Nguyen was also very gentle, and she took an x-ray that helped us see exactly the reason why she was having the problems she was having. I would definitely recommend her. Her office manager is also very sweet and down to earth. We will be back again! read more

The Dr and her staff have very poor communication skills. I'd stear clear of this office and choose a more professional Dentist. The Dr misled me, and lied about exactly which services she would perform. She quoted a price for a complete tooth replacement. She said, " I'll put a post, abutment, then a crown. I made an appointment and was in the chair. She had me take prednisone and antibiotics. I went over everything that I would be going through one last time. This is when the dr's assistant told me that I would have to go elsewhere for a crown!!! I left the office and am now being billed because the Dr is not capable of explaining, exactly, which services she performs. I did notice that she struggles to explain things. She seems linguistically impaired and I would never recommend her or her staff for any services. I just left the office after asking Jasmin to not charge me. Jasmin said, " I'll take care of that for you," Then she backtracked. These people should be avoided at all costs. Consumer beware!!! read more

I had gum grafting done at Dr. Susan Nguyen's office. My initial consultation appointment began 25 minutes late. While waiting, I was surfing the net on my phone. Doctor told me she'd come back later after I was done using my phone. Really? You make me wait and could have just asked that I put it away, rather than say that your leaving and will return later when my phone is put away. I really regret that I didn't get up and leave at that moment. This left a pretty bitter first impression of her. On the day of my gum grafting procedure, Dr. Susan starts reading the "best practices" procedures to her assistant. Really? Not impressed with the lack of professionalism by this doctor for the second time. During the pulling, tugging and cutting...listening to this doctor say "got it" over and over to her assistant was just pathetic. Mind you, my insurance covers this procedure 100% and I could have gone to any Periodontist. My followup appointment was cancelled the day before because Dr. Nguyen had to be at a conference. This cancellation was the final straw. It pretty much summed up what a terrible experience I had at this office. At the followup appointment(never again), I didn't even see the doctor. read more

Everyone in Dr Nguyen's office is so nice. I don't want to go to see them but they take good care of me and my teeth. Dr Nguyen and the technicians are very knowledgeable, professional and take care not to hurt you while they are working. I've had gum surgery, cleanings and laser cleaning. I had the first part of my deep cleaning today and Dr Nguyen took every effort to keep me calm and pain free. I appreciate that, I'm not so worried about the next session. read more

Very knowledgeable and friendly staff. Their hygenist Bethany was great and Victoria was very accommodating with scheduling. Dr. Nguyen i'm glad I found a quality periodontist here in Chula Vista. Thank you, I would recommend your services to anyone interested in preventative maintenance. read more

This was my third appt at Chula Vista Periodontics. The first visit I had flap surgery, bone graft, PRF and a tooth extraction. I gave them a 3 star rating because they only offered Triazolam, an oral sedative, originally used to treat Insomnia. In theory it is supposed to cause temporary amnesia so the patient forgets what is being done and may even allow the patient to sleep through the whole procedure. It did absolutely nothing for me after taking the maximum recommended dose of 0.5mg. However, Dr Susan Nguyen, her assistant, and the office staff were so nice I had to give them another try. Dr Nguyen cares for her patient's health, well-being, and comfort during treatment. She quit using Nitrous in her practice approx 10 years ago, but I encouraged her to consider using it again, and she did. Dr Nguyen had to upgrade her Nitrous delivery equipment to comply with the new CDC guidelines requiring single use tubing because of Covid-19. Nasal hoods (mask) can be sterilized in the autoclave and reused. My second visit was for a deep cleaning in which I was able to select Nitrous as my choice for sedation. It earned her practice a 4 star review. The nasal mask she selected was bulky, uncomfortable to use as a patient, and was probably difficult for her as a surgeon, or the dental hygienist to gain good access to the mouth, hence the 4 star rating. It was however superior to oral sedation although I am probably the exception, not the rule. After this visit I asked Dr Nguyen to switch Nitrous nasal masks. I emailed her and suggested a low profile nitrous nasal mask designed by a dentist for dentists and she did. The new mask is the Silhouette mask manufactured by Porter Instruments. The mask is lightweight, very comfortable, doesn't leak, and allows easy access to the mouth. It is a single use mask with integrated tubing and complies with CDC regulations. My third appt was nearly the same as my first appt - flap surgery, bone graft, and PRF, but without a tooth extraction. Chula Vista Periodonitcs and Dr Nguyen truly deserve the five star rating I gave them for this appt. read more

Went through gum surgery and tooth extraction with Dr. Nguyen. It was done extremely fast so that was great. I just don't feel I necessarily had enough time to think about things and wasn't really given options. Otherwise, all the staff are very sweet and so is the Dr. Herself! read more

I have been a patient of Dr. Nguyen's for the past year and have had several gum surgeries done by her and her staff. Wonderful, competent, knowledgeable folks - I can't say enough good about them! read more

So my son had a procedure done here and my insurance does cover it. And this office says it is network with my insurance company anyways after the procedure we billed about $3000. I was like um I do have insurance and you guys are in network. So anyways in order to pay I used my care credit card and they charged it. Now I have been leaving messages and asking them if my insurance paid them. I have yet to get a response. Then I called my insurance company for an EOB and they told me that NOBODY had sent in a claim to begin with. Then my insurance company called them trying to get the information and the lady at the front desk said she doesn't have time at the moment to explain the procedure. If they don't accept My insurance they should have said so from the beginning. I'm going to that office and will get this straightened out. read more

The worst experience I have ever with any dentist. I went to Dr. Bowman for many years. During my first visit Dr. Nguyen suggested that I needed surgery. I had the nearly $7000 laser procedure in her office. Her comments during the procedure were less than professional. I felt like a mannequin. Each visit Dr. Nguyen asked me the same question, "Do you wear a night guard?". I responded each time with yes, and I wear it every night. On the third follow-up visit Dr. Nguyen asked me if I had been to my doctor. I asked, "why would I go to Dr.?", wherein she told me for my heart. I told her I had no heart problems. Then she asked me again about the night guard. Obviously she writes nothing in your chart and gets her patients confused. Good grief, how does one know if you are getting the correct treatment? I also I found her manner to be brusque. Needless to say I never went back for another appointment. Two years later I do not think the $7000 laser treatment accomplished anything positive. Since then I found a great periodontist, but not in Chula Vista. read more

Just got my Molar pulled out today to prevent further infection. The staff was very polite and really knew what they were doing. Excellent practice! Thank you Dr Susan Nguyen and dental staff. See you in a week! read more

I'm a new patient of Dr. Nguyen. I have had historic dental and periodontal challenges, and never have any of my previous periodontists been as clear and comprehensive about my condition as she was: the good, the bad, and the "ugly" .My condition required immediate attention and Dr Nguyen and staff responded immediately and in the most professional manner - to the degree that I have renewed confidence that my periodontal disease can be effectively managed. Clarisa R. read more

Dr. Susan Nguyen has been taking care of my teeth. There were teeth that suppose to be needed to pull out but she try her best to saved it. Very satisfied with the service, they do it with love and tender care. I recommend patient who had gum problem and periodontitis decease. read more

This office is the best Dr. Nguyen is the best at doing treatment that is good and fast. My dentist sent me to her so I could get my crown and she did my exam and treatment the same day and I went in to work that night. Very detailed and my dentist was happy with the out come from my surgery. Staff was great at making sure I was doing the next day too. I highly recommend this office to anyone!!! read more

Highly recommended! I just had 4, yes 4, implants and some other stuff this afternoon and feeling fine. Zero pain. Pleasant atmosphere and they really take care of you--and really care. They have terrific high tech stuff including vector graphics of your teeth gotten from CAT scan which can be spun around so that you can see your rotten teeth from every angle. read more

Worst dentist! She is very rude doesn't even try and talk or get to know you or gives you options on what is best for you she is very rough and in a rush to get you out. You can tell she is all about the money! The front desk staff is very nice although on one of my visits she was talking down to one of her staff members right in front of me which was very awkward! How unprofessional! I have recently found out from another dentist that the crown lengthening she "So called" did was done incorrectly and my current dentist was very confused what she did exactly.. He told me she did not do anything yet I paid $300 to do this procedure I am very unsatisfied and would tell you to go somewhere else and make sure you get plenty of opinions before I could not due to me being pregnant and very much in pain at the time so I had no choice but to get this painful tooth fixed ASAP! Don't recommend Dr, Nguyen ! read more

I've been a patient here for twenty five years or more. First with Dr Frye, then Dr Bowman, and now Dr Nguyen. I like Dr Nguyen, and I like the staff. I've had both gum surgery and laser treatment with Dr Nguyen, and regular periodontal maintenance. She speaks quickly, and hence may appear brusque, but she's really on top of her game. read more

I had LANAP treatment by Dr. Susan Nguyen for gum disease. I am very familiar with periodontists and had two gum surgeries in the past, but my problem kept reoccurring no matter how meticulously I cared for my teeth. There are some of us who have bacteria in our mouth that our system cannot combat. So after some research I decided to try LANAP surgery. It is billed as painless, but pain there is, as there is a lot of scraping and grinding with tools, but I had a pretty advanced case and a dentists said I had to have a couple teeth removed. In fact, Dr. Nguyen said I had one of the worst cases she had worked on. Dr. Nguyen is very thorough and I felt she truly cared about the successful treatments of her patients. I had the surgery over 2 years ago, and I no longer have bleeding nor swollen gums, and no teeth had to be extracted. In fact, some of my bone around my teeth began to grow (stimulated by the LANAP laser). LANAP is expensive, but if I had done this several years ago, I would have saved myself money and grief. Go see Dr. Nguyen if you have gum disease! read more

I have been a patient of Dr. Nguyen for several years and have nothing but praise for her consistent quality of care. As a healthcare professional, I have an acute awareness of proper techniques and I have observed a very high standard of care in her practice. It is very desirable to have a practitioner that pays attention to every detail of your care. Dr. Nguyen is a perfectionist in all she does. I like that in a provider. She also demands that of the staff that works with her. I love the aftercare calls that she makes to see how I am doing. I have had numerous implants coordinated with her and my general dentist, Dr. Vi Lau, and I am so pleased at the way they communicate on my behalf to get my services done in the most efficient and expeditious manner. Everyone in her office is so professional and considerate. They have made time for me when I had an emergent need and for that I am grateful. I can't imagine going anywhere else. read more