Dr. Cheng is phenomenal!!!…read more I have been seeing him the last few months and each and every visit I felt calmer and he was extremely reassuring. It's absolutely the best having someone that actually cares about you and listens to you and asks you if you have any more questions ( we all tend to forget when we are in and a ball of nerves.) His expertise is out of the park with an outstanding kind, fun and friendly staff. I highly recommend using comprehensive Spine and Sports Center.I have nothing but wonderful things to say.

The physician's are fine, but the front office staff and insurance department is completely…read moreincompetent. When I told my physician this at my last appointment, he apologized, and then nothing changed. It is truly disappointing. For example, in order to book a procedure, the insurance department needed to submit a claim to my insurance. My insurance needed a list of all the conservative treatment (e.g., physical therapy) done before they approved the procedure. Rather than the CSSC office sending me an email or phone call to get this information, my insurance sent me a letter letting me know this. I called my insurance to ask if they had told the CSSC office this, and they said they communicated this with the office nearly 2 weeks before they got in touch with me. When I provided the necessary information to the CSSC office, specifically the person who handles insurance, I got no response. After trying to call the office and speak to the person handling insurance, she did not call me back. She emailed me back three weeks later. It was and continues to be truly disappointing.

Reading some of these comments is really puzzling to me. I have had injections done by both Dr…read more Gwalani and Dr.Dasgupta, they are both wonderful. I felt like they both listened to my concerns and gave me complete answers and attention. Both of them helped my pain and did very well through the injections. The front office staff in both the Hayward and Fremont offices are great. The only complaint I have is.. I wish I could contact the specific offices directly. They have an answering service that connects with all offices, the gentleman always answers, but just might not know your situation specifically. Also I always had someone call and check on me after the procedure.

Appointment after appointment, nothing but horrible experiences at this office and with these…read moreunprofessional doctors and nursing staff. They do not answer phones, the phone number on the door is not even the phone number to this office. They have no online portal. There is no way to communicate with your care team unless they reach out to you and when they do reach out, they are likely calling to reschedule your appointment because whoever does their scheduling is horrible at their job or to let you know that the doctors can't make it so you need to be moved. Not to mention the last time I was outside waiting for my husband's procedure to be finished, one of the doctors parked in the handicap loading zone. I called out of my car window to let him know that that is not a parking spot as my husband is disabled as well as I'm sure 99% of the other patients who go to this clinic and they need that space to be able to be rolled inside from the parking lot and to access the curb. He waved his hand in the air and continued inside. When he came back outside, I exchanged words with him again and his response was I own this building I can park where I want.. All around this is a horrible horrible place to receive care.

The best team of pain management doctors I've see. I suffered with pain and chronic migraines that…read morewere beyond repair I thought with out surgery. To my surprise with their pain management of recommended Cortizone shots for my torn labrum. And an epidural shot for my slip discs in my neck. I have found extreme relief and it feels like my life back..

Hello, don't see this doctor. I am in a pain and I have an appointment for tomorrow rep. From his…read moreoffice calls me 1 day before to confirm my insurance with me which I already gave them 1 month ago lady confirmed everything with me. I could have found some other doctor if jaimishh g walani office had told me that if Anthem blue cross kicked them out of their network This doctor probably miss use insurance company that's why he is kicked out Dont see this doctor....

I was refered to Dr Tran by my Primary Care Doctor about 2 - 3yrs ago. This place is a joke and I…read moredo not understand how this Dr still able to care for people. She wanted to burn my nerves in my lower back, which I refused. I refused it because I communicate with patients when I'm waiting. Alot of the patients who allowed them to do the procedure most are now using walkers and cains. I have 3 friends who I referred to the clinic and she's taking good care for them....but not me. Bcause I didn't want the procedure. She told me my pain was in my head and I need to see a Physic. I left her office with her giving me no medications at all. But you took an Oth to care for people and to help people who has pain. I immediately told my Primary Care Doctor what she told me. I was told to get MRI and go see Nurosurgen. Well when I seen the Nurosurgen after my MRI I was told I need surgeries. Well I finally had my two part surgeries Sept 30 and Oct 1, 2020. My pain wasn't in my head and I feel you owe me apology. I will be following up with someone on the level of care I was given and I hope she's not treating anyone else as poorly as she did me. If your experience poor service please onbox me so we van communicate.

I have been a long time patient of Dr Panjabi having been injured over 20 years ago at work. I…read morewith he was my initial doctor, unfortunately I was living and working out of state. He is truly focused on improving one's ability to manage chronic pain. No two people's injuries are the same. He is focused on the individual and I would never move out of state knowing how good he really is. I believe he is the best all around doctor. Thank you Dr. P

I was patient here 15 years but they dumped me. Don't know what I did. Last year my mom died on my…read moreappointment day. I had to fly out of state. Had to prove death certificate and NP gave me 6 pills. He was pretty hateful. I loved everything about this place, until I was abandoned. I personally was in medicine 45 years. Now I'm just shit on their shoe.

If you see Dr. Landman! He is ok for pain management, just make sure your medication makes it to…read morethe pharmacy before you leave.

Dr Landman is my first and only experience with a pain specialist but with my growing arthritis it…read morewas time and I landed with an exceptional clinician, physician and surgeon. He has over the past year taken a methodical and measured approach to uncover and treat my complex pain sources. His Sutter practice is well run, the staff clearly respect him and I'm amazed at how efficiently his office operates. My pain is at a small fraction of what it was this time last year and I feel blessed.

I received a treatment on my right knee for osteoarthritis on July 24th. I was originally scheduled…read morefor total knee replacement at a different facility. The GAE that Dr.David Soto and staff did on me was not only non-invasive, it was state-of-the-art and most of all, EFFECTIVE! It's only been 4 days but I can tell that this was the right thing to do. The entire staff at Prospero is caring, professional and efficient. They are very good at what they do. This pain relief will only get better as time goes by. I highly recommend this clinic. Thank you Prospero!!

I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.

Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.

I received excellent customer service here. From the moment I arrived, I was greeted warmly and…read moretreated with genuine care. They were attentive, organized, and made sure I felt comfortable throughout my visit. The space was clean, welcoming, and thoughtfully maintained. I really appreciated how professional and considerate they were. Highly recommend for anyone who values great service.

I've been to YESS a few times now and I genuinely love it. From the moment you walk in, the whole…read morespace feels so calming and elevated it's such a vibe and honestly feels like a little reset every time. Sunny, the owner, is bomb. She's super kind, welcoming, and really knowledgeable, which makes you feel comfortable and taken care of right away. You can tell she really knows what she's doing and cares about her clients. I've done the red light therapy and their fat-melting service, and I've had a great experience every time. Everything is always very clean, well put together, and the attention to detail does not go unnoticed. Customer service is consistently on point too. Definitely one of those places you actually look forward to coming back to