I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Easy process related to the install of my hot water heater. Richard did a great job putting it in…read moreand explaining the warranty and maintenance. Cleaned up everything and took the old one with him. Quick scheduling.

Really great company and Efrain was awesome! I called the day before and they came right now next…read moreday to help me with a septic drain issue. He was straight forward and great communication, his pricing was more than fair and he was extremely helpful! Highly recommend!

The Most Honest and Knowledgeable Plumber You'll Ever Meet - Real Texas Plumbing is the Real…read moreDeal!!! If you're hesitant to call a plumber because you're worried about being upsold, overcharged, or flat-out scammed I get it. I've been there. But let me tell you, Real Texas Plumbing and its owner Efrain are in a class of their own. Late last night, we had a plumbing nightmare toilets and tubs overflowing, no water pressure, total chaos. We contacted Efrain, not expecting much until the next day, but he was at our doorstep before 7:30 AM. On time, professional, and ready to help. Efrain and his brother inspected everything thoroughly. They didn't rush. They didn't talk down to us. Instead, they walked us through the issue step by step, explained everything calmly, and even showed us a video to help educate us on how grinder pumps work. Not once did they try to upsell us. Not once did they suggest unnecessary repairs or services. And here's the part that blew me away: when all was said and done, I asked what we owed and Efrain didn't even want to charge us. For a job that another well-known local company once charged us $350 for, Real Texas Plumbing asked for nothing. Let that sink in. No pressure. No scams. Just honesty, integrity, and old-school neighborly care. Real Texas Plumbing is exactly what you hope for in a local business honest, skilled, affordable, and genuinely kind. If you're in our little town and need plumbing help, especially with grinder pumps, don't think twice. Call Efrain. This is the best experience I've had with any service provider in decades. Hands down.

Honestly the work is good...as it should be from a master plumber…read more The issue I have is the issue I've had with literally every plumber ever. They've got you over a barrel when they come out and start throwing parts. This was an install of a drop in kitchen sink and faucet. He told me his hourly rate was 135 bucks. I was expecting to spend about 400 maybe 500. The final bill was 850. I feel I was overcharged on both the parts and labor. He charged me starting 45 min before he got there but still included a "truck charge." The removal and replace of the sink took 2 hours. To me the "clock" starts on the labor at the agreed upon arrival time. When I'm getting charged 439(!) bucks for parts on top of the sink and faucet itself, that extra charge for labor is quite unwelcome. I mean the sink and faucet itself that were "nice" were like 500 bucks. So almost that again just in parts. ‍ His answer in general as I look at these reviews is that he buys his parts from a plumber supply not Home Depot etc. I would have to research each individual part to see if its price point is "fair". A perusal of solid brass fittings and pvc p traps on the Lowe's site shows the price I paid was about doubled. He acted quite insulted that I wouldn't know just how much better his parts were and implied they were all but unavailable at big box stores. literally doubling what I expected to pay was quite a shock to say the least. It is what it is. If I was able to do it myself, I would've. Live and learn Learn a trade kids lol

Brad was professional, courteous, and on time. He was able to unclog our drains, and he left the…read moreentire area very clean. He also gave us advice as to how we can manage/monitor our drain issues that were related to our air conditioning condensation that was the cause of our problem. Brad was very thorough and presented himself as a knowledgeable and capable plumber.

Preventative maintenance is the backbone of Lantz Home Services. Once again being part of their PM…read moreprogram I avoided a complete shutdown of our grinder pump. Lantz Master Plumber Justin Barnett arrived and I thought all was well until he requested that I take a "peek" into what I would describe as a total catastrophe about to happen at any moment. The grinder system was a horror of failing pump and sewage accumulation and related nasties. Justin told me my options from doing nothing to fixing it with 3 options, which were clearly defined with costs and various replacement components and when it would be finished. We chose wisely. Justin returned with all of the components and in 4 hours it was stripped completely and reassembled with new components. Justin is organized, articulate, educated and polite. Bravo Lantz Home Services PS. I worked in industrial Preventative Maintenance for 25 years. These guys are the real deal.

Zachary came by this AM. I've used him before and specifically requested him again. He fixed my…read moreshower problem and I'm again pleased. He is very pleasant and you may want to to request him as your technician when using Lantz for plumbing services. Dec 30 Update - I has to provide another note - Took a shower this AM - it was an outstanding shower - incredible pressure now and temperature flow. I wish I got this fixed when the problem first arose. Thank you Zach!

Airco came to the rescue when our 12-yr old HVAC had a line back up with a lot of water damage to a…read morehouse right before our move-in day. It happened at 4:30 on a Friday in July and with all the 100+ temps that week, the three other companies I called in a panic were too busy to come out. A local friend of mine said she'd had two years of good service from Airco, so I tried them next and they got us some help in just a few hours. Ernie the technician was AMAZING, friendly and professional and a relief to work with. Later on during the water damage mitigation process with TX Dry Out & Restoration, we ended up needing to replace the old out-of-code HVAC, and had a great experience with Airco. Brandon was extremely helpful and happy to coordinate with TX Dry Out to get our new unit installed on schedule amid all the restoration work. Both Ernie and Brandon went above and beyond for us during a very stressful time, and I'm so grateful! Thank you, Airco!

A technician came to fix my AC and then claimed I had a bad capacitor that looked as if it had been…read morereplaced by someone. He sold me the more expensive capacitor claiming it had a 5 year warranty, but he never provided a receipt or warranty information. He offered other services that would end up costing me thousands of dollars. It is unscrupulous to take advantage of others. I at least want the receipt and warranty for the work completed and paid for. A follow up would also be good business practice. I'll give two stars since my AC unit is fixed, but 1 star for customer service.

When I say they're the best, I'm not exaggerating…read more I called them because I had a clogged toilet that we couldn't unclog. Turns out, we had roots in our pipe and needed them to dig under our house and replace the pipes. They used a camera and showed me the roots, then took pictures every step of the way, later showing me my extremely clogged pipe. Johnny and David were professional, responsive, and willing to work around my schedule. But that's not actually the reason I'm leaving this review... While they were here, Plumbing Wizard Johnny Rivera asked me, "Do you have anything else you need help with?" So I told him about my ongoing issue with pipes banging that no one had been able to solve. I'd had five plumbers to my home trying to solve the issue, and no one could figure it out. This one would suggest this, that would would suggest that, but it never got better. Johnny asked me to make it happen, then ran around my house, inside and out to isolate the noise. (No one did that before). It took him to the street where he said that my pressure relief valve was making a horrible noise and should be replaced. I'd had it replaced before, but it hadn't solved the issue. Still, he said they needed to be replaced every 5-8 years if you have hard water (which I do) so I decided to go ahead and do it. While he was out there, he found that I had TWO pressure relief valves, like at some point, someone had put one in and just not looked to see if there was a second one. After that, he adjusted the pressure coming into my house. THE BANGING DISAPPEARED. This was YEARS of stress that he solved for me in one day. A new banging started when my washing machine turned on with hot water, but I knew why. Years ago, I'd had a slab leak, and the plumbers who fixed that rerouted the pipes through my ceiling but didn't fasten them to anything. I called back and Johnny and David came and fixed that too. They had to cut a hole in my ceiling to get to the pipes, but they were very concerned about not making a mess, and they fastened the drywall back into my ceiling for me. Now my house is utterly silent when the water runs and my toilet works great. These guys CARE about their job, which is so refreshing in a world of cynics. If you need excellent plumbing work, these are your guys.

I had good clean plumbing come out to help figure out why I had black stuff coming out of my cold…read moreand hot water and a rotten egg smell no matter how much I ran the water. They determined it was my outdoor nuvoH20 system which was growing bacteria and not actually putting any chemicals in the system. They gave me a reasonable quote to replace the system with a salt water softener and even worked around my present shed system so I didn't have to replace as much. Seth did a great job with the installation and replacement and even took the time to drain my hot water heater and put hydrogen peroxide in it to kill any left over bacteria for free. I really appreciate the thoroughness of their work. I also appreciate how communicative they were when I had to get electrician information for the softener to install the proper outlet. I'll be using them for plumbing needs going forward.

Jack & Josh went up the hill (we really do live on a hill)…read more To fetch a pail of water (my pipe was leaking!) Jack didn't fall down & break his crown (thank goodness- he was truly stellar) And Josh came tumbling after (to assist like the true pro he is!) In all seriousness, we can always count on Cold Is On The Right Plumbing to help with any issues we may have (and there have been many lately!) Everyone is always so professional, friendly and helpful. Jack and Josh spent almost 7 hours here in the heat to get the job done on the same day that I called. They even helped haul away an old refrigerator for me! 5 stars 10/10 no notes!

I was advised by another plumber that we could save money if we found someone who had a sonar…read moredevice so the water leak could be found quickly instead of him having to dig to find the leak. I called Cold is on the Right, they said they had a sonar device & camera & could get to us that day. I asked what they charged & was told, "$344 for the 1st hour & $200 per additional hour." The area in question was ~10' in diameter. Billy arrived, looked at everything & I asked, "about how much does this kind of job run?" He replied, "repairs like this normally run about $970." That translated to about 4 hours total to find & fix the leak ($344 for the 1st hour + $200 for each additional hour). It was Friday afternoon, we were losing 18 gallons per hour so we agreed to have Billy fix the leak instead of waiting until Monday. ALL of this was VERBAL...no work order & nothing signed. BUT, Billy didn't have the sonar with him even though I specifically asked if they had sonar equipment to locate our water leak. He found the leak in just under an hour, but he didn't have the PVC on his truck to fix the leak so, he had to go back to the shop for that & was gone 40 minutes. It took just under 1 hour to fix the leak including replacing a sprinkler pipe that they broke in the process & when he finished he said we owed $970. $970 for 2 hours of work!!! I questioned that & Billy said the $344 was diagnostics only & $970 was the fee so, I called the office & Austin said, "we don't have a work order for your job." That's because there was not one. He then asked, "did they use any tools?" & when he asked that the second time I replied, "2 shovels" to which he replied, "we charge for tools AND we normally charge $125 extra for same day service." The lady I first spoke with never mentioned "diagnosing rates vs repair rates or additional cost for same day service much less a charge for tools." The office manager, Sydney did give us a 10% discount because we live in Lakeway & she agreed to a lack of communication on their part that she would address. This is not our first rodeo. I am 77, my husband is 81, we've built 7 homes & remodeled 6 others & $436.50/hr is OUTRAGEOUS! I cannot recommend this company.

Great experience. On time, super knowledgable and willing to explain issue. I will definitely…read moreuse them again when the need arises. The initial positive response for me was that they gave me a ballpark estimate of cost, which no other company would do.

Such a great experience! I'd give more stars if I could…read more Burst exterior faucet during a deep freeze. Received a response within 50 minutes. They were right on time the next day, despite icy conditions. Options and pricing were clearly explained. Repairs were completed promptly and efficiently, taking great care with everything in my house. They even added insulation to the rest of my exterior faucets. Pricing was competitive and fair.

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

Rooterman has changed over the years and, unfortunately, not in a good way. My first review of them…read morewas in 2015 so that tells you that I have been a customer for a very long time. The focus of this review is the water heater that they installed on 1/26/23. As you can see from my other reviews, the water heater that was installed before that one was in 2016. 7 years is a reasonable amount of time for a water heater to last. The problem is that the anode rod is failing in this current one. Edie came out and drained it on June 29th. We are not currently living there. In fact, the house is for sale. The problem was the hot water was turning yellow. He said to run the hot water, especially in the tub upstairs once a week, which we have been doing despite living across town now. Guess what? The hot water is yellow in tint again. Here's the rub. At the top of my receipt it says 50 gallon water heater, 6 year essential warranty. Fast forward to yesterday. Garrett comes out and notes the yellowish tint in the hot water. So, he says he can maybe replace the anode rod for about $500. He also says I can try calling AO Smith to see if they will send a new water heater and they will install it for about 2K. So, this is like going to a mechanic and a part fails and they say, why don't you call the company and see if they will send you a new part? I am pretty sure that is not a thing. By the way, he tried to get the anode rod out and it is welded solid in there. I told him we would give a credit to a potential buyer but after talking to my husband I realize that is not a good approach. It is already a brutal market to try to sell a home. So, I am faced with having to replace it although I have a document that says at the top 6 year essential warranty. That makes no sense. I will have to bid it out and Rooterman will not be on the list. They replaced the heater in 2016 and then again in 2023. I had no qualms in having them install it in 2023 because they had my complete trust. This is no longer the case. I no longer recommend Rooterman Plumbing. I gave them 2 stars because they used to do a good and honest job for me. I no longer feel that this is the case.

We are renovating our kitchen because of a water leak. Gilbert fixed the leak and came back when…read morethere was a question about a gas line. He is responsive, upbeat, and awesome at fixing whatever is needed related to plumbing (both the water and gas lines). He's always who we call first.

I've been using Blue Dragon Plumbing for nearly 10 years and couldn't be happier with the excellent…read moreservice I always receive. Owner Gilbert is efficient, highly skilled, and never leaves a mess behind. I just had my toilets replaced and was so impressed with his great and quick work of the job. He also goes above and beyond, is upbeat even when it's 100 degrees outside, and takes time to greet my dog!