As you can see I posted a very positive note about this Company three years ago. However, this past week they showed up and filled my oil tank with 160 gallons of $4.80 oil that I did not need. The heat had been off and I don't use oil to heat water. I won't need a drop of oil until November. Called to speak with management and the person answering the phone would not pass me along. Sent them an email requesting a call back. It's been a week now and not a word from them. I have been a customer for 18 years and this is what you get. Cancelled my account this morning, same lady answered the phone and was pretty rude. Just a word to the wise, there are much better companies out there . read more

Took care of urgent business, thank you!! I was in need of service and they were so nice and responsive.

I have been a MacLellan customer for nine years. I always had great service from their HVAC dept. Their oil delivery service was always timely and I never had an issue with running out. I decided that it was time to replace my 30 year old Heating and central AC system. I contacted MacLellan as well as two other companies. Their estimate was well below the other two and their time Frame availability to complete the job was 1 1/2 to 2 months earlier. They arrived Wednesday morning and by Thursday afternoon the new system was in place. I cannot say enough about the workmanship, cleanliness and attention to detail. I am very happy with the job and MacLellan as a service company. If you need some work done, give them a call. Price and service will not disappoint you. read more

We switched to this oil company the end of last year and we're so happy that we did. They have been incredible helpful and have really great customer service. We badly needed the oil tanks in our two family house replaced and our old oil company was being very unhelpful and rude. McClellan took us on as a new customer and moved us to the top of their busy install list, because they saw that our tanks were in such bad shape. They also came out multiple times to check their work when I was convinced the tanks had gotten reversed and were super friendly about it even when it became clear that I was wrong! Can't recommend this company enough. read more

I'm not an actual customer, yet they have delivered oil to my home accidentally. (I live in a two-family home.) The most recent time this happened, my upstairs neighbor ordered oil from MacLellan, I warned her to make sure to tell them which pipe was for the 2nd floor. She communicated this information when placing her order, plus we made signs labeling the pipes on the outside of the house. Well, they still went for the wrong pipe and 43 gallons ended up in my tank before they realized their mistake. Please; Either come get your oil back or take the loss on the 43 gallons guys. Stop sending me bills. I am not your customer. read more

THE MOST HORRIBLE COMPANY EVER. They let me almost run out 2x and delivered oil to my home without requesting it in the middle of summer, then demanded that I pay immediately. I eventually paid it when I was ready but then when it came time to fill my tank, they took their damn time and disrespected me. For example, in the last 4 days, they promised me someone would call or email me back by end of day to confirm a delivery bc I wanted to do a dollar amount. The girl says "I don't know how to do that, can you even do that?" I called after the delivery finally was dropped and asked for a receipt, no receipt. So I call and get a woman that say when the trucks come in, I will email you the receipt, no email or receipt. So I call again, finally I get this guy named Jim Flannery. I talked to him about all of this and he instantly became the biggest jerk and said he didn't care about what I had to say and that I was scheduled for the delivery that day in the summer and that I didn't pay within an acceptable time period. Now I understand why they've been treating me like crap. Anyways, it was a lot of back and forth - he just didn't want to take any ownership about his wrong doing in sending me a $300 bill out of nowhere. Now everyone in the office gives me the run around and they let me almost run out of oil 2x. One girl said Saturday delivery and the next said Monday. They are all a bunch of incompetent idiots there spewing BS out of their mouths. They only are looking out for themselves and what they are supposed to do. They do not work with you, they tell you what to do! NO CUSTOMER SERVICE AT ALL. DO NOT DO BUSINESS WITH THEM. Find another company that is for their customers. These guys are penny pinchers. Their bills are inaccurate and are misleading. He told me I would get .10 off the bill from the market price of the day which means "Oh no you get .10 off if you pay within 10 days". That is not what he told me when I signed up. Ya, just don't even look into them. If you have an issue with them, it won't go away, they make it a bigger issue. read more

Over ten year customer. They respond fast for service calls, the technicians are nice and know their stuff, and they stand behind their work. A pleasure to do business with. read more

I have been a customer of MacLellan since my significant other and I moved to the area. We have never had any kind of personal contact with anyone at MacLellan (with the exception of the friendly man who delivered our oil) until recently. I feel the need to speak out about the fact that the people who run this company could. not. care. less. about ANYONE but themselves. Only out to make a buck, they do not give a flying f*** about their customers. The one time you have some kind of problem, and need their assistance, they brush you off like an annoying ex. Don't give these people your hard-earned money; there are plenty of reputable companies in the area who actually treat you like a human being. Also, almost every other oil company in the area offers a lower price on both their oil and their service. MacLellan is a complete ripoff, run by a bunch of selfish pigs who see you as a dollar sign, not as a person. read more