Great place to chill! Great collection!!! Great people to hangout with and have a relaxing time! Love the place

Great spot! Very nice selection -- humidor is huge! I don't visit the Valley much so I appreciated sitting out front watching people and cars on Ventura Blvd. read more

Beautifully stocked humidor, clean and relaxing smoking area. Very happy with my experience.

An incredible place to chill Excellent selection Best staff !!!! Definitely a home away from home read more

Eric was being racist to me, and refuse to sell me a cigar! I come here often and every time it's a issue

Went to pick out a cigar for my parents as a gift and ended up smoking 2. The guy working there was really helpful and amazing at picking then out. Thank you so much read more

First time coming here few Saturday's ago, cool vibe, very relaxed chill place, decent selection of cigars. Good size space, TV's up in all areas easy to see, clean restroom free parking in the back i made the mistake of parking int he front and I went over my 1hour 20min. and got a ticker for $63.00 oh well but for some that may be an issue so park in back if so. All in all I will be back I def. recommend this place. And grab a La Liga #9 my favorite smoke read more

This was my first real cigar experience. JD was very helpful, walked us through the entire cigar process and made some recommendations for 1st timers. I went with a 6 other friends and we had ample seating. The Cigar Warehouse has very friendly staff, great selection of cigars and is comfortably large. read more

This was my favorite cigar shop, but since the new owners took over, the prices have increased and the customer service is horrible. It's like you are bothering them by shopping there and God forbid you may have a question. I'm in search now for a new cigar shop in the Valley. I'm done with this one. It was great when Stan owned it... read more

Horrible, horrible customer service! I used to go here with the old owners. Now I've been here a couple times with the new owners. Worst service than ever! The young man who was supposed to be taking care of customers was sitting down with his buddies smoking cigars. Completely ignored me and one other customer waiting to at the cash register. This is not the first time it happened, it's pretty consistent with this store. Don't waste your time and money at this store. There are other cigar stores in the area that would be happy to have you with better customer service. Try the one in Woodland Hills. They have great customer service and even better selection of premium cigars. read more

Gave this place a second chance after a bad experience my first time. Nice to see nothing has changed. Customer service still remains horrible. I don't know how the owner can put up with rude employees and still expect to have a successful business. The lounge is nice, but the prices have gone way up. With sales and the tobacco tax, it just doesn't make it worth it, especially having to deal with the jerks behind the counter. Can't imagine this place will be a success long term. read more

went here last night to meet some friends. great selection of cigars, the staff was very knowledgeable about cigars and anything about them. Jean Daniel was helpful in finding me the right smoke. they have a great and comfy lounge to enjoy or smoke and spend time with friends or watch a sporting event. I highly recommend visiting. read more

The cigar choices were great, but customer service left me wanting. The crowd was a bit stuffy and did not even try to be friendly to new comers. I will definitely buy cigars from them, but I will not smoke there. read more

Great place! Was able to get the best cigars as gifts for some great people in my cast. They took good care of me. Made the night extra special. read more

Great lounge! Just wish they kept them in their original boxes. I like browsing without having to ask. Maybe I'm still a rookie. Lol

This is my main go to cigar lounge...anybody on Yelp trash talking about any of the employees can kick rocks. Eric and JD are the best! They are always helpful and extremely knowledgeable....AND when 1 or 2 of the regulars gets out of line they are always on top of it...they have a great selection and having a box in the personal humidor is great plus I get a discount...they continue to bring the brands and reps in for events and they just recently upgraded the seating...if you want a cool place to smoke, fair prices on sticks, and a great bunch of folks to smoke with, come on by! read more

I get a craving for a cigar now and then. I've visited this store a couple of times before but haven't really smoked much recently. I decided to grab a couple of cigars for a friend's party and headed to CW. I forgot how big the humidor was! What a selection. But what really impressed me (again) was the friendly people. Larry, the owner, spent a lot of time with me explaining the various intricacies of the different brands and the manufacturing process. He knows his stuff. He even offered to take some of my old, dry cigars and try to revive them in his locker..........extremely helpful and generous. I've talked in the past to Dave, who is equally as knowledgeable and friendly. Even one of the regulars nodded a hello to me when I came in. It seems like "Cheers" where all the regulars know each other. There's a small lounge area to sit and smoke with friends. They have a bunch of accessories. . My only request would be to update the decor but that's just me. Prices are OK and they have parking in the back. I also wish they were open later in the evenings. I definitely want to support this place because it has a local charm. I don't think you can go wrong comming here. I would recommend the Rocky Patel Vintage 1990 Robusto. It's my favorite right now but Larry gave me a few good recommendations. read more

An OK spot. The cigar selection was good and I actually really liked the open layout concept, but there wasn't enough seating and I thought that the leather chairs were a bit dirty. The service was fine...no real attempt to engage an unfamiliar new customer was made. I would return here if in the area, but I wouldn't go out of my way. read more

The environment was welcoming and what you'd expect for a lounge. They had a nice walk in humidor with a great selection of sticks. I'll be back when I'm back in town. read more

Cool spot. They carry Davidoff cigars and have a chess set.

Signed up for Yelp to give this review. Went in yesterday to see about purchasing my first pipe. Owner Larry walked me through his pipe selection - new and estate, explaining the different styles and constructions. After selecting my pipe, he took 20-30 minute demonstrating the proper packing method, cleaning, etc. - a full demo and walk-through of pipe ownership and smoking. On top of all this extraordinary customer service, majority of this was actually spent after the closing time of the store - but Larry was extremely patient and gracious to take the time to properly show me the ropes. Thanks again for making what I feared would be an intimidating process extremely pleasant and easy. I look forward to visiting again soon and will have to bring some of my pipe-curious friends by for a lesson. read more

This place is great, they have a huge walk-in humidor. With cigars for everyone's price range from the value priced everyday cigar to high end, special occasion cigar. They also have a decent selection of pipes and bulk pipe tobaccos.With two huge hi-fed tv's always showing sports... Large lounge with good ventilation. This is a great place to come and relax. read more

So what makes the cigar warehouse it different? It's own culture, which has been groomed over the last 30 years by proprietor Larry Wagner. At first look, it's unpretentious. Don't let the worn down couches or faded fabrics scare you away. There is no sign on the front door that says "Whatever you smoke here is bought here" like a nearby lounge. This is a place where you can not only get away and smoke a stick, but engage in active discussion about any topic. Conversely, you can chose to simply be a fly on the wall and watch the fireworks. Either way, you will completely forget about your stresses for the time you are there. There have been plenty of heated debates in this place. The bottom line is that that there is never a dull moment, and it's owner, Larry Wagner is as disarming as his shop. (see full review at www.crupiscorner.com) read more

This place has a wide selection of smokes, even some rare and hard to find stuff. Take your time and allow the employees to help you. Don't be a cigar snob or a know-it-all. Be polite and and you will get great service. read more

this was my first visit to the store. I enjoy the occasional cigar but I am far far from being a cigar expert. needless to say walking into a shop with a humidor that is bigger than most peoples bedrooms can be a bit intimidating. I didn't get the employees name that helped me but he was a big guy probably in his 30's looked like he work out a lot. got some great recommendations on cigars. even some knowledge on how to regulate my humidor better. The prices are very close to what you can expect to pay online with the big difference being you do not know what kind of conditions your cigars are kept in with a online seller. this might sound funny to someone who has never visited a cigar lounge but this place doesn't smell like a cigar lounge. the air inside is very clean. the great selection, prices, and friendly staff is why i will be visiting this place again. read more

There were right when they said the Staff has an attitude problem. I suppose if you too were an under paid cashier, you too would be disappointed with your life and walk around angry all the time. I've been there at night, and i've been there on weekends during the day, and it's always the same nasty attitude. But on one particular Sunday, oh about 4 months ago, the place was pretty empty, which made for not a lot of noise and was pretty subdued. Normally on a busy evening the conversations can get quite loud, which is normal for any lounge or bar. The baseball games were on and I decided to make an important business call on my cell phone. I never noticed any signs, saying no cell phones. As I was talking, which was a bit louder than normal as I have a hearing problem and was trying to talk over the televisions, all of sudden out of my left eye I see a ten dollar bill waving in front of me. As I started to look around, the jerk holding it started to scream at me telling me to take back my Ten dollars back I had just spent on my cigar and to get the $$#K out. He was yelling, "OH MY GOD", and something to the effect of me being a motor mouth or Jaw breaker. Then goes on to say how people were here to enjoy a peaceful Sunday afternoon and I was bothering everyone. Funny, how when it's crowded , then it's okay for all the guys to be talking really loudly with out any problems. What's the difference if you're conversing really loud to someone face to face, or your conversing loudly on the cell phone? This just happen to be a quite day than most. He was so adamant about kicking me out that even when i apologized and trying to explain that I have a hearing problem, therefore I talk a little to loud to compensate, he just wouldn't listen. Usually most normal people will accept an apology unless of course you've done something so catastrophic, but to this DWEEB, it made no difference. As if I did something so horrific. The guy next to me said he wasn't bothered by me and I wasn't talking that loud. I even stood up and addressed the guys and apologized if I was talking to loud and would not talk on my phone anymore. As I was leaving I tried one more time apologizing when he was with a client in the humidor, even offering to give him back the ten dollars he had refunded to me. But he was still in a rage and yelled, 'GO"!!! So I told him to go %&%k himself then walked out never to return. I've found much better places where the staff are much friendlier and yes you can talk on your cell phone without some creep ready to pounce on you. BYE BYE you Pinheads read more

The lounge looks cool and the seating is nice with the TVs and ect. But the customer service here is just terrible. I don't know how or why the owner continues to put up with these terrible employees. Just read the other reviews on Yelp that continue to mention how bad the people behind the counter are, yet the owner doesn't do anything about it. These people are the face of your business! The worst is a guy named Eric, he has a horrible attitude and terrible manners for someone who works with customers. He must be related to the owner or something because any other business owner with a half of brain would have fired him a long time ago. The other guy JD isn't much better. The humidor is cool looking with a nice layout and glass wall, but the cigars themselves are so over priced. Overall skip this place, I wouldn't be surprised if they're out of business in the next couple years. read more

Great spot in the Valley and an even greater selection of the best kept cigars I've had the pleasure of perusing. Everything was perfectly priced and the layout was easy to navigate We bought a few sticks and took a seat on the big cushioned couches. So comfortable. So comfortable. Yes I said it twice. We lit one up and went to town, nobody hurried us to finish and not one unfriendly patron. Everyone seemed to be a regular so it had a real cozy vibe. Great shop, great service. Will definitely go back. read more

I got there just as they were closing, doors already locked. Larry cheerfully unlocked the door and invited me in saying "You're here already, might as well come in." I'm just getting into cigars and still figuring out what I like. Larry took what i told him, walked me around the humidor and told me about different cigars, then made a few recommendations. He was really easy to talk to, friendly, and didn't make me feel like a noob at all. Being on a budget, I especially liked the fact that he didn't try to steer me toward the "big" name cigars and made a point of showing me the bundles and store blend. The shop has an impressively large humidor, a laid back vibe, and a very friendly and helpful owner. This is where my cigar business is going from now on. read more

These guys are some of he nicest most helpful people I've come across in awhile. Highly recommended if you are looking for good service.

OK, so long story cut short, I had a Scotch, Chocolates, and Cigar fundraiser for my daughters school and the cigar guy flaked, never showed! I raced like a lunatic into Cigar Warehouse and met JD and he was a rockstar! Helped me pick out cigars gave me a great deal as it was a fundraiser and he's just a great dude and was just a gift from the heavens. Amazing selection, great ambiance, but even better customer service. Cannot recommend enough! They were a huge hit at the event. Thank you thank you thank you!!! Will be back again. read more

Great selection of cigars with a huge humidor. They carry more obscure small batch cigar brands like RoMa Craft. They are also kind enough to sometimes host the Los Angeles Pipe Club (LAPC) meetings. Very nice feel in the sitting room and has an open feel with exposed ceilings. Check them out if looking for a cigar or a box of cigars. read more

Best cigar shop in the Valley. Maybe the city. I regularly drive out of my way to shop here.

Great stick selection. Add Alec Bradley's to the repertoire and i will come back for the fifth star!

Staff is knowledgeable, and not the least bit pushy (always a good thing). You can take your time, enjoy the lounge... And they carry Davidoff which not all stores do. It's a great little gem of a place that's been around for a while and I hope stays for even longer. read more

Great renovation, very comfortable and good selection and stock with some great "finds". Wasn't a great place to smoke and relax before the renovation, but now it's terrific. read more

Let me be very frank, I've been smoking stogies for a while. This place not only has a massive selection of fine cigars, it's a beautiful specious lounge. Tony is your man to make you feel welcome and help with your selection. I love this place. read more

I've been there twice and enjoyed it. They have good selection of cigars. Prices are normal, not too high. Good place to relax.

My favorite place to smoke, large lounge and walk in humidor. I really don't get people talking trash on the staff here. Every employee I interact with is nice and curteous. It's my home away from home and I'm an introvert. I think some people just need a lot of hand holding or something. You're not special just sit down and smoke your damn cigar. read more

Great place! It's very relaxed and has a HUGE cigar selection. Tons of chairs and great prices.