I had a great experience working with renewal specialist, Tishan Koenen, on my recent lease…read morerenewal. At my request, she conducted a thorough rental rate review and took the time to evaluate current market conditions in the area. She was responsive, professional and transparent throughout the process. Most importantly, she was instrumental in helping secure a renewal rate that was closer to current market for the upcoming lease term. I truly appreciate her willingness to review the pricing and advocate for a fair outcome!

Our house smelled like cat pee when we moved into it. This was never handled during the entire year…read morewe lived there. Any effort to have this, or other issues address, we're met with silence and 2-hour long hold times. When we moved out, we did not receive our security deposit until the last day. For some reason, they address the check to all names on the lease instead of the primary leaseholder, making it impossible for us to cash the check. We spoke with invitation homes and signed multiple documents affirming that they should only be sending us a check reimbursement with only the primary leaseholder on the check. They told us they had sent a new check out way, but after waiting a few weeks we received a check that, yet again, had all three names on it from the lease. This debacle repeated itself a third time before 2/3 roomates (1 moved away) took a trip to the Orlando office to resolve this in person. When we arrived to their office during office hours, per Google, we were met with an empty office. We spoke to an employee via doorbell camera who seemed less than happy to have to do her job during business operating hours. Essentially, she rudely turned us away and was unhelpful, giving us the same runaround we had been given up to this point. TLDR: this company does not care about you once you sign your lease. They will take your money and run. They go to lengths to illegally keep security deposits and ignore resident requests. I would not wish an invitation homes lease on my worst enemy. Invitation Homes embodies everything currently wrong with the housing/rental situation in America. DO NOT RENT FROM INVITATION HOMES.​

Phil did a great job selling our house! We knew we were up against a major challenge in the current…read moremarket. Apparently, there were something like nine houses for every buyer at the time. Still, Phil went all out and did a bunch of things above and beyond to help our house stand out. It worked! We are thrilled that we were able to sell it, and along the way Phil kept us in the loop and held our hands along the way. We highly recommend him.

first of all I am a Veteran. this guy PHIL Shaver scam artist. Beware…read more he had a me on the phone after 15 minutes of stupid home questions about selling he never offered me a price. Beware this guy is a joke from hell. I mentioned all the up grades I had and he still bull shitted me, So don't waste you time and effort. NEVER RECOMMEND

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

We've had the privilege of working with Jeff through selling one home and purchasing two, and we…read moretruly couldn't imagine going through those experiences with anyone else. Not only is he incredibly knowledgeable and responsive, but he genuinely cares, which makes all the difference during what can be a stressful process. Jeff is the perfect balance of professional, honest, and down-to-earth. He's truly dialed in to what matters most to our family and has guided us every step of the way with (lots of!) patience and insight. We are grateful to have had him in our corner and would recommend him to anyone.

Hands-down, the best realtor in Arizona. Jeff knows the Phoenix area like the back of his hand. He…read moreis very knowledgeable in terms of real estate and mortgages. In addition, he is an all-around nice person. Patient, responsive, empathetic, and extremely reliable and consistent. We have used Jeff multiple times and consider him a friend. He is a great person overall. I trust him with my life at this point.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

I recently had the honor of working across from Gulch Group agent Garett Chatham who represented…read morethe buyer on a real estate transaction and what a pleasure it was to make his acquaintance! He was professional, responsive, and great to collaborate with from start to finish. He is a talented real estate agent and a good asset to the Gluch Group. He did your team proud!

Pixelist Media is amazing! I work for a title company and our team needed headshots. Most of us…read moreare camera shy so we were not looking forward to it. They were so warm and helpful that we all enjoyed the experience! The photos came out great and I have recommended them to others since. Call them! Hire them!

Pixelist media is the absolute best!! Not only are the photos always INCREDIBLE but Priscila and…read moreLinh are truly lovely people and working with them is always a treat. They provide quality services and know how to get the best possible photos. Priscila and Linh go above and beyond at every shoot. I highly recommend using their services!!

It was full cash offer with no contingencies! It was full…read morecash offer with no contingencies! It was full cash offer with no contingencies! It was full cash offer with no contingencies!

Kiran is a quintessential professional who is not just great at advising on when and where to…read morepurchase a property, he is also very meticulous in making sure all the formalities are completed on time. He has a great support team so you never feel like you are not supported despite his busy schedule. After I worked with him, I am so impressed that I recommended Kiran to all my friends who are interested in purchasing property in Phoenix MSA. I can say anyone that needs an ethical realtor that is smart and empathetic, and not someone who pushes an agenda for commission, they can comfortably work with Kiran. Kiran is my "go to" man for anything that I do in Phoenix.

This place is horrible with rentals. They do not respond quickly to email when you have an issue…read morewith the property, and if you are calling in an issue, they won't get back to you. Make sure if you use this company, get everything in writing. They will tell you one thing and flip it on you to keep your security deposit when you leave. Very disappointed in the service they provide and would not recommend them for anything.

From the owner: Don't hesitate to call Jared Schaub in Gilbert, AZ. We are committed to your satisfaction. Call us…read moretoday.

I couldn't have asked for a better agent to work with throughout the home buying process. Judy is…read morevery knowledgeable about all facets of the buying/selling process and her customer service is second to none. I wouldn't hesitate to use her again and have recommended her to many friends.

From the owner: Residential Real Estate.read more

Buying a house is a huge investment for most people. It is a good idea to put some thought into who…read moreyou select to be your realtor. We have worked with Kimberly twice now and would definitely call her again if we decided to move. There are so many new challenges in today's market. Kimberly does a great job at finding what you want and closing the deal. I know I can rely on her to work for my best interests in my absence. She has a huge amount of experience and surrounds herself with great talent. We are very happy we called Kimberly and we think you will too.

I needed a market evaluation done and they got one for me the next day…read more Great service.