Beautiful theatre with comfortable seats that lean ALL the way back. There really isn't a bad seat in the theatre so if you're forced to sit at the very front, there is a ton of space between the front row and the screen. No craning your neck. Now for the service. Not so great. Had to buzz our server twice because he forgot my husbands drink and left my pizza sitting in the window for far too long. I think my hitting the button a second time prompted him to check on my luke warn pizza and bring it to me as is. I also had asked for a side of ranch... no ranch was brought. It's cold as hell in there. They really should rent blankets or heat the seats. I know I could bring my own blanket but I didn't know it would be so cold. Prices are reasonable and the audio and visuals were really really good. Guess I just needed a different server. read more

The customer service here absolutely sucks. I sat at the bar, and an employee was leaning with her back against the register. I thought I heard her say, "Hi," so I said, "Hello." There was a menu laid out in front of me, so I picked it up, but she continued standing there without saying anything else. After waiting, I asked, "Is there a bartender here?" She responded, "What? Me?" I said, "You didn't say anything. You didn't ask whether you could help me or what I would like." She replied, "We spoke." I then asked, "Were you going to offer to help me?" As a business owner, I understand that businesses that rely on customer service are doomed when their employees are nonchalant, unprofessional, and unnecessarily rude. There was absolutely no reason for her behavior. I almost asked for a refund for my movie. If you don't want to assist customers, why are you here? You are being paid to provide a service. However, kindness is a responsibility that belongs to all of us starting with me. I tipped people based on service more than anything. Even if the food isn't good or drinks if the service was good I am going to be honest about the food and drink but tip a person based on their service. read more

I went to watch Supergirl and had a great experience. Everyone I interacted with was friendly and helpful. One of the employees, an older lady, kindly let me know that I could order food directly from my seat instead of waiting in line, which was a nice touch. I do wish there were more milkshake flavors available besides chocolate and vanilla. On the food side, the shrimp and roasted corn pizza was surprisingly good. As a pescatarian, I appreciated having an option that fit my diet. The bathrooms were clean and well-maintained. My only minor complaint is that the paper towel dispensers seemed a bit stingy with how much they dispensed at a time. Overall, it was a pleasant visit, and I would come back again. read more

This theater is absolutely plush and beautiful--but unbearably cold. So cold it takes away from the entire movie experience. Blankets or heated seating would make a huge difference. Now, let's talk about customer service... My food was delivered to the wrong person due to a ticket mix-up. My friend ordered a wrap and didn't receive it until an hour into the movie--and only after she asked about it. When it finally arrived, the server said it was late because they "couldn't find it." That's not an explanation--it's a lack of accountability. The staff could really benefit from training on taking ownership instead of passing the blame. As for the food: It was average. Nothing memorable, and definitely not worth the price. The portions were small, especially for what you're paying. read more

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Had a great time here! Parking garage was right around the corner and it was complimentary. Be sure to bring your ticket to the counter! Service was great and the burger I had was so delicious! Amazing views of downtown at night! Overall it was a great experience read more

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Ordered a popcorn and coke before the movie started and I never received it. I had the transaction on my bank account pending while showing them in person they charged me but they were not "able" to find my receipt that I never got to refund it. It's been 2 weeks now and I yet still have to receive a call back from customer service while the transaction is now posted and no longer pending on my end read more

no ac in the theater for a 3 hour movie in the Texas summer is wild. Not even a fan to move air around.

Too lazy to make ice tea. Good luck finding parking. Did not enjoy my visit to this theatre.

Really disappointed with my experience at Cinépolis yesterday. My husband and I arrived about 10 minutes before the movie started and our seats were dirty--the table had sauce stains and there was even a ranch lid left behind from the previous guests, so clearly it hadn't been cleaned. We pressed the service button and waited about 15 minutes with no one coming. We then placed a mobile order, waited another 15 minutes, and still no one came. My husband ended up having to go to the front counter to pick up the order himself. Even worse, no one serviced the theater until an hour into the movie, and then an employee came in taking orders mid-movie, which completely disrupted the experience. When we finally got a server, we ordered bottomless popcorn and she said she didn't see the order but would bring it anyway. She told me I needed to be patient because The Devil Wears Prada was running so they were busy... and then never came back. For a theater that charges premium prices, the cleanliness and service were unacceptable. read more

I wish 0 stars was an option! I honestly have never experienced service this bad in my life. We visited Cinépolis Luxury Cinemas Victory Park this afternoon for a Mother's Day movie, hoping to enjoy early dinner and a nice outing with our mom. Instead, the experience was so atrocious it genuinely ruined the evening, and I'm honestly embarrassed we recommended this theater and brought her there. Our movie started at 3:40 PM. We arrived around 3:15 PM, seated early, and ready to order. No server ever came. Thirty minutes later, during previews, I had to leave the theater to ask someone for help. They assured me someone would be in. We kept waiting... Our table also had not been cleaned from the previous showing and still had leftover food and drinks sitting there. We finally placed an order around 4:05 PM after flagging down multiple employees: 2 burgers, popcorn, mozzarella sticks, 2 beers, and a Sprite. The beers arrived first. The popcorn came 30 minutes later and was freezing cold and stale. I asked THREE times for my Sprite before finally getting it nearly an hour later. The mozzarella sticks and only ONE burger arrived around 5:20 PM. The second burger never came at all. The credits rolled at 5:40PM. Our service lights were on almost the entire movie and nobody came. The most disappointing part was the response from management. I completely understand being short staffed on a holiday, but the manager was cold, dismissive, and offered excuses instead of accountability or empathy. At some point, if the kitchen and service are that underwater, you have to stop pretending you can provide a luxury dining experience. To their credit, they comped most of the food (most of it was missing or poor quality anyway), but honestly that does not make up for an experience that completely derailed what was supposed to be a special Mother's Day outing. We live nearby and have had good experiences here in the past, which makes this even more disappointing. Unfortunately, after today, we will absolutely not be back. read more

I'm writing this after multiple attempts to resolve an issue directly with the theater and still not receiving a response. On February 14th, my boyfriend and I attended the 8:25 showing of The Housemaid. About 8 minutes into the movie--after we had already ordered food and drinks--the fire alarm went off and the entire theater had to evacuate. Unfortunately we had a babysitter at home and couldn't wait around to see if the theater would reopen. Emergencies happen, and that part wasn't the issue. What's disappointing is that despite emailing and calling multiple times since then, I still haven't received any response regarding a refund for the tickets and food order. I've spoken with several employees who acknowledged the situation and said they were working on getting back to people. Each time they took my number and said someone would follow up--but I never received a call back. Things happen, but basic customer service and communication shouldn't be this difficult. At this point I'm simply asking for someone to respond and help resolve a situation that was clearly outside of our control. Unfortunately, this experience has likely lost a customer for life. read more

This place sucks!!!! I just paid far too much money to not enjoy a movie. I NEVER got my drink, and my husband's food took 45 mins. We had our call light literally on the ENTIRE time and the waitress never came. We couldn't enjoy the movie because the experience was so bad. I was so angry I had to get up and leave before the end of the movie. I will never return! Update: the idiot server charged us for my wine even after i said nevermind! read more

If I could give it zero stars, I would. Came here for Mother's Day and had, without a doubt, the WORST theatrical experience of my life. First problem was the fact that the theater we were In was DISGUSTING! The staff did ZERO cleaning after the previous showing. I had to go looking for an employee to ask for someone to cleanup the filthy seats that we were assigned. It took at least 15 seconds of standing in front of said employee and REPEATEDLY saying "excuse me", to get their attention. He eventually swept up the floor that was covered in trash, but did nothing to clean off the filthy table tops. Second and LARGEST problem was the staff! We waited over 45 minutes to get two bottles of water and one glass of wine. They never even brought the bottled water. My mother and father ordered popcorn that took over an hour to arrive and it was cold when it did. The serves were incredibly loud and would shine their handheld lights in our faces. At one point, the mother and daughter to our left were called "bitches" by one of the older female servers. This particular server was incredibly unprofessional, as noted by the fact that she called a patron a "bitch". Two of the servers appeared noticeably intoxicated. Third, the audio quality in our theater was poor. The volume in our theater was low and we could hear the audio from the theater NEXT to us at multiple times throughout the movie. When we spoke to the manager about these issues, the most she was willing to do was simply "comp" our drinks...and the late cold popcorn. We missed a significant portion of this movie due to the loud servers and confrontations. But because we "watched the whole movie" they were not willing to provide a refund. Absolutely the worst theater experience and I have no intention to return to this establishment. It was nice when it opened over 8 years ago. But to call THIS "luxury" is an absolute JOKE! Do yourself a favor and go to one of the many, considerably nicer theaters in Dallas. read more

If negative stars were a thing, this place would get negative 5. My first problem is that they had a HUGE film fest type q&a and what looks like screen event on a Monday night with virgin hotels. No where was that advertised to patrons prior (screenshots of the website attached). They legit took over the halls and waiting areas after they came out of a preview and were so loud and overtaking it made it hard to walk though to my theater without pushing through people who can't hear me say excuse me. I get to my theater previews are play. It's decently loud and I can STILL hear these film festivals people from my 3rd row seats. That's how loud they are. Second problem: per their company's video that play at the theater it says you can "arrive 30 minutes before the show time to order food and drinks at your seats"... so my listed time of 6:15- theoretically should be able to go in at 5:45. I asked who I'm assuming is a manager (she was wearing a dressy top not the black uniform top, middle aged shorter hispanic lady) if my seats could be cleaned at 6pm because they had food and trash all over it. She goes "well it won't start right at 6:15 so it's fine. We're still cleaning" (I had been there since 5:30 no one walked in there between 5:30 and 5:45 when I first walked in before asking her) after that her and a worker started cleaning. Get in there and my seat had glitter and crumbs all over it still. Third problem: not a single staff member came in to take our orders until 38 minutes AFTER the movie started. (Yes I did set a stopwatch on my phone after the movie started). The same manager from earlier walked past me with my call light in and Ignored me. Then only came to take me order when I put my hand up as she's walking out. If you have an event and can't properly staff the event and other theaters- have the event host bring in staff or close it to the public. That's INSANELY unfair for your regular customers and false advertising of "30 minutes prior you can order". Next problem per the ticket the movie is "supposed for end at 8:04" (guess what it did) food came at 7:20 and again at 7:35 really no time to eat unless you want to slam it down your throat at an unreadably fast rate.... My pickle spears came out in fried on half of it and COLD. Not just oh the breading got wet, no this was cold breading that wasn't cooked. (Pic inserted). And last but not least- no one gave us out checks, thankful the young girl who was putting in tips for her other theaters was in there and helped not only me but everyone else who was behind me. She was SO patient and kind the only good thing about this visit. I'm SEVERELY disposed at this "luxury" theater. read more

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We had a disappointing experience at the movie theater today when we went to see Michael. Here are the issues we encountered: 1. We ordered three starters, a bottomless bowl of popcorn, nachos, and mozzarella sticks. The nachos and mozzarella sticks arrived first, about 30 minutes after we placed our order using the QR code. They were both very cold, especially the mozzarella sticks, which were not melted at all. We had to bite and crunch into them. 2. When the popcorn arrived, we informed the server that the food was cold. She responded that it shouldn't be cold and that it just came out. She also said that if we took it back and asked them to remake it, it would take 30 to 40 minutes because all the other orders were ahead. To make matters worse, we were not given any cutlery or napkins when the food was delivered. 3. We waited almost an hour for the food that was remade to be ready. At that point, I left to use the restroom and speak to a manager about our concerns. The manager, Alexis, was very apologetic and understanding. She offered to immediately fix our issues. She brought us an order of mozzarella sticks and some napkins. Alexis was a great manager, she listened to our concerns and offered a prompt solution, she was awesome!! Unfortunately, the nachos still never arrived, and we were still charged for them. We had to speak to someone again about having our bill corrected as we left the theater since the movie was over. During that conversation, we were told that the nachos had just arrived, but we still hadn't received them. I understand that it was a busy day, but there was something lacking in the service. I don't know if the dine-in movie experience is declining, but if this is what I'm paying for, I might as well just wait to stream the movie at home. It was also a bit awkward to watch the other people around us who ordered buffalo wings. They had to place their used leftover bones on either the side of the swivel table top, on the menu, or on the side table in between the seats. I do feel that to have the word "Luxury" in your name, but to not attempt to invoke a level of "Luxury", defeats the purpose. read more

Disappointed because we were overcharged. Ordered the regular margaritas ($15.5) compared to the other margaritas ($16), because the daily deal for thursday was advertised at $10 margs. We were charged the regular price, and when we went to get it corrected, the employee said that the margarita we ordered did not apply, even though the website did not specify which margs are discounted. Also, we ordered the cheapest one, so we were under the impression it would be $10. Although they eventually corrected it and were nice about it, the excuses they provided did not make sense, and it seems like they advertise deals that are not incorporated in their system. Not sure how many other customers they have overcharged. If you order daily special prices or happy hour prices, make sure to double check your receipt before signing. read more

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My go to movie theater in dalllas. They offer parking validation and plenty of food and drinks during the movie. The seats are comfortable and recline and they have numerous attendants working to get any refills you may need on their bottomless popcorn. That is a plus and negative as some Of them don't duck down when working causing some of the movie to be blocked by heads. read more

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Awful. Either understaffed or incompetent. Took 30 minutes to get a bottle of wine. Hour delay for food for part of our party and only after complaining to get it. Never got the second bottle of wine but got charged. Trays and trays of food at the exit that never got delivered. Mile long line of other people with similar issues to talk to the manager so we just left. read more

Organize a night out with ladies and decided to come to the cinepolis Dallas to watch Michael Jackson the theater smells musty the service for drinks, popcorn. Food items was horrible. I ordered something as simple as a Dr Pepper, which never came. The other ladies got cold food, incorrect food or no food at all I would say over half the theater had complaints. Manager was very kind, but short staffed experience was horrible given the fact that this is downtown Dallas finest supposedly I want it all my money back, but it was too long of a way to even complain. Kitchen, nasty bar, dirty, nasty theater, stinky restrooms, not tidy no service this place needs old management attention read more

Came here very soon after our first time here because we loved it so much but this time was the biggest disappointment. They were out of SO MUCH STUFF. We ordered the Smart Water bottles that were on the menu...OUT. Ordered the Prosecco...OUT. Asked if they had the Rosé that was under the White Wine menu...OUT. All they had left was the Duckhorn which is $26 a glass. Then I wanted my chicken strips tossed in the Firecracker sauce and...OUT OF THE SAUCE. ARE THEY GOING OUT OF BUSINESS??!!! The theater is gorgeous. Service slow but I just love the theater. Call ahead of you're set on something from the menu to see if they have it in stock or forever be ok with settling for what they DO have. Good luck. Update: The food has gotten worse and service has gotten slower. Do not try the BLT (bland) out the pizza (too doughy) read more

Cinepolis Luxury Cinemas - Only ones here tonight - Cinema Near Me - Dallas, Texas

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The lady at the front ticket desk was nice and very pleasant but the servers that service you in the theatre was horrible their service was not up to standard at all not nice did not smile very rude like you were bothering them and this was our first time visiting this theatre and last for the price we pay for the food and the tickets the service should match I could have gotten better service at a theater closer to me and much cheaper the employees need to match the amount of money you charge per item oh and I really think they have control of your seat and buzzer my buzzer to call for help and my seat would not work during the movie until the movie was over then everything turned back on an I believe due to I hit the button for service before the movie started I know that seems strange but I do believe they have full control of it and if so that is not right read more

Always a good experience for me when I visit. Even two years later. I did notice that the next recliner to me was a little misaligned / cushion coming off-- Parking : this time I parked in south victory 1 park gun garage "Museum way main entry" which is not the usual garage I park in, I don't think. I parked level 2 and went down to level 1, and walked to the theater. The other garage I just take the elevator to the movie- and don't have to walk outside. Walked past roti and kept going until I saw Cineopolis. Ticket validated. Parked free. If you don't want to be outside, bypass garage #1 (it was on my right side) and go to the stop sign, take a left, and you'll see garage 2 on the left. Then you'll take that elevator to floor 7 to the theater. I prefer this garage , especially during the rain read more

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FIRST TIME EVER going to go over there for the spiderman movie pre purchased for 9 people I have mistakenly purchased for a Thursday night but couldn't see a edit button to change the date so I called and ALEXIS one of the managers answered and man I just knew I was going to get great service she answered happily and with a smile and actually talked and felt like she cared about my situation after a few minutes not only did she get me better seats but she made sure I was taken care of overall I'm looking forward to go with me and my 8 other people and definitely will be coming back as my primary movie theater from now on! read more

This Theater while in a Nice location, is BEYOND GHETTO... I've gone here so many times because I like the Victorty Park area of Downtown. I also love using my Points and I love a good 7 Dollar Tuesday. I even go by myself sometimes. What gets on my nerves is how Unprofessional this place is. Anytime u go late the CHILDREN there never wanna Work. Its always a bunch of excuse my French, ÐūmbĀss kids who dont check tickets so why even pay. I've had to ask people to get out my chair a few times. And this happens because if you're late people literally can walk in for free & sit wherever they want. The Servers are HORRIBLE when it comes to Time Management. 1 night I remember literally Nobody ever came regardless of how many times I hit that Button. If u go late nights they simply SUCK when it comes to service. read more

This place has really went down in my opinion. My reclining chair didn't work properly (the main reason I go to these theatres) the food is below par. There's nothing but inattentive young people working. There are some pros and that's the cocktails. And they validate parking. read more

Cinepolis Luxury Cinemas - Cinema Near Me - Dallas, Texas

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We come for the GREAT customer service Ms. Sylvia offers, EVERY TIME. There are tons of places to watch movies but none like this one. Best bet. read more

Have watched several movies here in the past several months. Overall, it's been an okay experience. The food is a hit or miss, sometimes the food is big portions, but sometimes it is very lacking. The service is okay, nothing too impressive. The recliners are extremely comfortable though, something sets this theater apart from others read more

Cinepolis Luxury Cinemas - Cinema Near Me - Dallas, Texas

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Avoid if you can. Saw Wuthering Heights, 2/3 of the way through the fire alarm went off and we all had to walk down 7 flights of stairs. We didn't have the energy to wait and go back in. I've heard refunds are impossible. The server said the fire alarm goes off once a week (!!!) parking was awful, theater overall is odd location and vibes. read more

Came here with my hubby to watch Den of Thieves. It was our first time visiting so we weren't quite sure where to park. Unfortunately on the street, the signs say 2 hour max so that wasn't going to work since our movie was supposed to be close to 2 and a half hours long. We circled the building but ended up in a apartment only parking garage. We went around to the back of the theatre building and found the garage for the theatre and nearby shops. Make sure you bring your parking slip so you can have it validated when you leave the theatre. We pre purchased our tickets online so we just had to walk in, no one is at the entrance taking tickets. Unfortunately the theatre that we were assigned to was closed due to the heat not working so we were instructed to go to the theatre that was right next door. Inside the theatre were plenty of seats. Ours we're located in the E row which was nice because they were elevated and not on the main floor. There are menus located on each seats food tray for you to review before the waitress or waiter came by to see if you wanted to place an order. We had just eaten dinner elsewhere so we just decided on getting the popcorn. You can give them your credit card for them to put on file for future orders for that visit, but I decided to just pay cash since we hadn't planned on ordering anything else. When I received my popcorn it was in a medium size metal bowl and came with plenty of mini salt packets. The popcorn had plenty of butter and tasted really fresh. They have a button near your armrest to push if you wanted a free refill or just needed to order something else. The popcorn was very filling so I never had to ask for my free refill. Overall the theatre seats were very comfortable and reclined back to the point you could almost lay down. The sound was good and not overly loud. This was a great experience and a great date night out. We will definitely have to come back here when the next big movie comes out. read more

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Terrible service, had three different waiters come to our seats so Service was very inconsistent. Had to ask multiple times for condiments. Food and drinks were very expensive and not very good. We were there for an Oscar watching party, but their projection system went down before the end of the show, so we missed the best picture award! read more

Perfect movie theater for long movies. Here for a Saturday matinee. Bought tickets online. Came 1/2 hour early to order lunch. Delicious was their "Chicken Chopped Salad". Amazing service throughout this visit. Cozy and comfortable watching Scorsese's epic masterpiece "Killers of the Flower Moon" in my reclined seat. CHEERS! read more

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First things first the negative reviews are correct but since I read them before I went my expectations were low and I had a great time. The concept of this theatre is perfect and the couples seating with options to order seat service food & beverage is perfect for date night! Food: Truffle pizza 10/10 Firecracker wings 7/10 ( think buffalo) Brunch Burger 7/10 ( good but needed more aioli ) Tater Tots 8/10 ( came out cold and ran out of fries ) Service: We weren't greeted when we walked in and staff didn't look at our tickets to confirm we paid. Bartender made us a really good Hennessy 75 and became more friendly as we talked to her but my first impression was not very kind as she immediately told us it would be cash only & the kitchen was closed. What she really meant was the kitchen was behind and it would take some time because let's face it, I came for the full experience so no food woulda been a disaster. Cleanliness: They are short staffed so literally everything was dirty but they were trying. I would def go again. It's a good time just not as luxury as I would like. read more

Cinepolis Luxury Cinemas - Cinema Near Me - Dallas, Texas

We loved this theater. Very friendly service and exceptionally clean. Comfortable seats and great food and drinks! I had the Thai rice bowl 5/5 stars and my daughter had the pepperoni pizza 3/5 stars (was a little cold) and the bottomless popcorn was deliciously served in a stainless steel bowl- which seemed classy to me! Great time and the movies and very comfortable! read more

Cinepolis Luxury Cinemas - Getting ready for the new Jurassic Park - Cinema Near Me - Dallas, Texas

Ordered popcorn through the barcode , got over charged for them not being me nothing .

being out of popcorn for 2+ days at a luxury cinema. I have been to this theater so many times trying to give it a second chance and they are always out of multiple items on the menu. Hard to advocate on still going to the movie theater when you have experiences like this. My microwave popcorn wouldn't of let me down read more

Probably my last visit here. Two " bottomless " soft drinks and one " bottomless " popcorn for $31 is ludicrous. That didn't even include the ticket price. 1 star for the movie, minus 4 for the rest. read more

I come here because I live in the building however, the service has been horrible and getting worse. I went to a movie last night and I ordered on the app before the movie started. It took us 45 minutes to get a soda and a milk milkshake. I ended up flagging down a waiter to help get us those items. Then our popcorn and Waters took an hour and 25 minutes to get to us and I had to ask a second time for them. read more

Cool night out to see the opening of Mission: Impossible - The Final Reckoning. Not sure what was going on with the staff tho. They were all over the place and absent at the same time loll!! It took forever for the waiter to bring condiments, and by then my food was cold, but unfortunately, they took off so fast I couldn't even request a new food, UGH! Also it defeats the purpose of ordering bottomless drinks when your light stays on forever, and then it takes a server even longer to come, only to never see them again hence defeating the title of "bottomless beverage". Definitely request all of your food, drinks, condiments and EVERYTHING upfront. read more

This is the worst movie experience of my life. I come to the movies to have popcorn while I watch the movie. We ordered a bowl of popcorn before the movie started and didn't get it until the movie was just about over because they won't let you order at a counter. Will never be back. read more

Great views from the 7th floor. The seats are comfortable, nearly fully reclining, and the service was fairly good. Biggest issue I encountered was the popcorn being cold and the prices were expensive. There are free refills so that helps, but it's still higher than it needs to be. read more