The staff was very helpful friendly and helped me figure out the email to retrieve our tickets…read more They even remembered me and asked how the movie was on the way out. Very clean theater. The recliners were very comfy. Would definitely go back.

Always a good experience at this theater. Never rowdy. Nice staff. Pretty clean! No notes.read more

Cinemark Dallas XD and IMAX is a movie theater in Dallas with an assortment of theater types from…read moreIMAX Digital, XD (with DBox Seating), and 2D Digital screens with recliners. My review focuses on the different types of seating and the greatness of online ordering. My Overall Rating - 4 Stars (Atmosphere, Service, Theater, Return) Atmosphere - Upon entering, you'll find a huge concession stand in the middle complete with movie candy and snacks to entice you as you make your way to order popcorn. There's an arcade on the right, and another concession stand for ordering more food along with tons of seating. If you order ahead, you can pick up your concessions here (see below for more details). 1 Star. Service - I'm going to focus on the Cinemark app. Who needs Moviefone when I can use the app for everything? I can select a theater, choose a movie, choose my seat, and even order concessions. Seriously, kudos to the Cinemark team, I show up at movie time, pick up my popcorn and concession that I ordered online, and head to my movie. No stress/wait, just time saved. 1 Star. Theater - Not all screens are the same. Here's a breakdown of what to expect: 1. IMAX - It's IMAX Digital - not a full-blown IMAX experience, but still good. The IMAX screen is dedicated to one side. It has its own concession stand, but it's never open. Finally, these are regular seats - no recliners. 2. XD - This is Cinemark's best experience. Huge floor to wall screen with reclining seats. There are also a few DBox seats which are more immersive (and expensive). There are two XD screens at this location. 3. 2D Digital - This is Cinemark's standard screen. They have multiple screens that vary in size, and they all have reclining seats. If you're not sure what experience your movie is showing on, check the website or app. Most blockbuster movies will be shown in IMAX and XD opening weekend, then will move to the smaller 2D Digital screens. Expect to pay about $50 for 2 people and concessions. 1 Star. Will I Return? - Yes. I really like the convenience of selecting a movie and buying it online along with my concessions. I'm also a Movie Club member (check Cinemark for details as pricing varies by location) and buying/refunding tickets and concessions are super easy. 1 Star.

I was expecting luxury seats for the IMAX. But it was not and the aisle is very tight. If you lean…read moreback, you will hit someone. But you have to, if someone is coming down your row. I didn't expect the loud music but when you are watching the trailers, it is annoying. However, I am looking forward to the loud music with Michael movie!! I will just come late to avoid watching the other trailers.

Had a great time here! Parking garage was right around the corner and it was complimentary. Be sure…read moreto bring your ticket to the counter! Service was great and the burger I had was so delicious! Amazing views of downtown at night! Overall it was a great experience

I wish 0 stars was an option! I honestly have never experienced service this bad in my life…read more We visited Cinépolis Luxury Cinemas Victory Park this afternoon for a Mother's Day movie, hoping to enjoy early dinner and a nice outing with our mom. Instead, the experience was so atrocious it genuinely ruined the evening, and I'm honestly embarrassed we recommended this theater and brought her there. Our movie started at 3:40 PM. We arrived around 3:15 PM, seated early, and ready to order. No server ever came. Thirty minutes later, during previews, I had to leave the theater to ask someone for help. They assured me someone would be in. We kept waiting... Our table also had not been cleaned from the previous showing and still had leftover food and drinks sitting there. We finally placed an order around 4:05 PM after flagging down multiple employees: 2 burgers, popcorn, mozzarella sticks, 2 beers, and a Sprite. The beers arrived first. The popcorn came 30 minutes later and was freezing cold and stale. I asked THREE times for my Sprite before finally getting it nearly an hour later. The mozzarella sticks and only ONE burger arrived around 5:20 PM. The second burger never came at all. The credits rolled at 5:40PM. Our service lights were on almost the entire movie and nobody came. The most disappointing part was the response from management. I completely understand being short staffed on a holiday, but the manager was cold, dismissive, and offered excuses instead of accountability or empathy. At some point, if the kitchen and service are that underwater, you have to stop pretending you can provide a luxury dining experience. To their credit, they comped most of the food (most of it was missing or poor quality anyway), but honestly that does not make up for an experience that completely derailed what was supposed to be a special Mother's Day outing. We live nearby and have had good experiences here in the past, which makes this even more disappointing. Unfortunately, after today, we will absolutely not be back.

This was such a disappointing experience. From the moment we walked in and purchased tickets.. upon…read morearrival in the theater, the floors were sticky, the theater was hot, and there were people sitting in our seats -- shoes off, chipotle in hand. We didn't want to make a big deal of it so we shifted over to the next few seats, but then a group arrived and let us know that those were their assigned seats. So we got up and moved to the top row, where all of the seats were broken. Recliner didn't work nor did the button to notify the staff. Throughout the movie there was a loud disturbing banging behind us. Also the service was extremely slow. It took an hour to receive my food and when I did, this was the presentation and the food was cold. The brisket was sparse and the tots barely had barbecue sauce. The bathrooms were filthy. Trash everywhere and the stalls had fluids on the wall. It was very uncomfortable. My friend and I went to speak to the manager, Miguel, who did not accept any accountability for the quality of the service and the overall experience. He repeatedly mentioned that we could've gotten up and gotten a staff member for our issues. Why should we as guests get up in the middle of the movie several times to tell the staff how to do their job? Piss poor service. I do not recommend this theater and won't be back.

We had a sleepover with our 3 grandkids and took them to Studio Movie Grill to see the movie…read more"David." This was during the Christmas break and on a Monday afternoon. We had ordered the tickets in advance and you pre-select your seats. We ordered popcorn before the show. The lady at the concession stand was very nice and she provided extra bowls so it was easy to share the popcorn. The popcorn was delicious! Sadly, a few of our reclining seats did not recline. We probably could have moved since there was an abundance of empty seats. There couldn't have been more than 10 other patrons at our showing. We decided to just stay in our pre-selected seats. The restrooms were deplorable! In all, we enjoyed the movie and our time together, but this theater is in desperate need of renovations.

Bff was in town and I love to drag him to a girly movie when he's around so when he returns home,…read morehe's actually grateful I moved away. Last time it was Wuthering Heights which is on HBO now and I tried torturing him with prior to having him sit through Euphoria szn 3. I think Devil Wears Prada 2 + Euphoria was the perfect combo for him to be thrilled to be back in LA and away from me. This was our first time to this Cinemark, I'm an extremely fast learner and notes were taken immediately upon arrival. Pro tip here: bring your cozy movie blanket. I'll need to purchase a dedicated blanket for this purpose because I am the type of weirdo who wouldn't feel comfy cozy to use my sofa blankie at the theatre and then return home to use it without washing it. I'm just neurotic like that. The seats were great, recliners WITH HEATERS. I love a heated seat, not toilet seat - those creep me out but a vehicle seat and now that I've had the option, a movie seat. Popcorn was mediocre at best, soft drink was subpar and I don't drink soda so when I'm going to have one it's a disappointment if it's not great. Perhaps the syrup needed to be replaced or it was some off brand to actual Sprite which my palate will detect immediately. This theatre was great in a pinch. I purchased our seats online a few minutes before deciding we'd take in a late show. I was actually concerned a bunch of people would be dressed to the nines since it was Devil Wears Prada and I was not changing out of my loungewear for this outing so I was thrilled that the 10p Plano crowd was not "after date" show dressed up, just a totally casual Saturday evening crowd which set me at ease. Wouldn't rule out returning for other films in the future and next time with my allocated movie theatre blanket.

This is a fantastic movie theater! The entire facility is very organized and impressively clean,…read morewhich always makes for a better viewing experience. The highlights for me are definitely the seats--they are reclining and heated, making it incredibly easy to settle in and get comfortable for a long film. My husband purchased our tickets online beforehand, and the process was quick and seamless. I'm really happy with the experience here and we will definitely be back!

First time here but will definitely be back, environment and service is fantastic. Theatre was very…read moreclean and ads before movies were funny.

Went with family to see Hail Mary about a 3 hour film. Ordered a couple craft beer's from…read moreextensive beer menu which is impressive! Nice to be able to get Lakewood on tap! Theater was clean and audience was respectful. Had orders of chicken tenders and other food items that were excellent and devoured by our party. We would highly recommend for a family ousting! .

I always enjoy date nights at the movie theater and really appreciate this one because they have…read morepretty good food and beer selection.

A horrible experience with a 3D movie. First, the movie started late and no one distributed the 3D…read moreglasses. That meant a run to the lobby to get a staff member to wake up and give out glasses. Once seated again, the realization that the seats and cup holders are broken, sticky, and the bad smell from the carpet is nauseating. Don't trust the food. Management needs to do something about this germ filled theater. Will never return.

I like this place a lot, but trying to buy a ticket online has always been so frustrating. It does…read morenot work. It never does. Fix it please.

We choose iPic to see the movie Michael. This is my second time to frequent this place…read more We enjoy the personalized experience and comfort without having to miss any of the movie. The price points for the service and experience are aligned with the expectation; however, the restroom situation was atrocious. The smell, the oil/ grime made for a slippery walk, and the toilets themselves most were not clean. Upon exiting the restroom there were three others talking about the same restroom experience. This level of service and expectation should extend beyond the theatre itself.

I see from my review that it had been 14 years since we last saw a movie at this theater. We ended…read moreup here after our first choice did not have seats together for the movie we wanted to see. We bought tickets online, which showed the theater was nearly sold out. But in reality, the theater was not full. So I am not quite sure what was going on. The theater has not changed and has not been updated since our 2011 visit. The theater is showing its age. The seats we had were broken. They were stuck in one position and could only be changed with considerable physical force. I had to get up and kick the seat many times to get it to a normal upright position. The seats were not comfortable. The theater we were in (#1) had a screen that was too small for the size. The theater was quite large and we were towards the back, Row G, and screen seemed barely adequate. Maybe it would have been better if we had been closer. The previews appeared not to be in HD although the picture quality for the main show was fine. Aside from our broken chairs, another complaint is the fact that servers were walking in front of us nearly the entire show. You think that ordering food and drink as you watch a movie is a good idea, but it is not. It became really annoying to constantly have servers walk in front of us, which was distracting especially during key moments of the movie. We did not order any food but the people to the right and left of us did, so we had people walking in front of us the entire show. The wife and I both said that the experience was not enjoyable and we will not return to this theater.

I used to LOVE this theater when I was a teenager: the food was also super amazing and when they…read morecame out with the new reclining seats, I was ecstatic. I have recently been back as an adult and the experience is not quite as I remember. The seating is still nice but basically matches the seating of most modern theaters. The room was packed with loud kids and teenagers who either ran around with no care or were glued to their phone at full volume. Both of these did not make for a good viewing experience. The food, which was not cheap by any means, was also extremely bland and slightly cold. Not to mention, the wait staff is on the younger side and didn't seem to care about customer service whatsoever. I would for sure recommend this place for teens and kids as it still seems like a hotspot for that age group. As far as anyone older, perhaps not.