The people here are super nice. They really treat you like family.I probably have to use the banker like once or twice a year to complete certain transactions i cannot do at the ATM. Arenoosh spent almost 2hours with me Very patient, and always on the look out for promotions for her customers. I walked in wanting to do just one thing. The bank teller, Arenoosh, provided me with great customer service this morning. My favorite Citibank to go there. when I need it ! Thank you Arenoosh read more

I feel I should warn anyone to avoid this branch. So much I made this dormant account active. I no longer trust the Glendale Boulevard branch with my finances--and would deter anyone else from doing so. It has predatory practices. Details below: The bank lured me into a credit card; a hard inquiry was made into my credit in error by a banker on the auspice of a credit limit being very easily adjustable. When asked to correct the mistake, assurances were given the card company would do so. Over the phone. The card company sends you back to the bank. The bank denies they made any error whatsoever. This branch effectively sells you a credit without full consideration of its fine print; your problem is assured to be easily adjustable or fixable. When proven otherwise, after long delays, promises of help are deferred, then deflected, then dodged, repeatedly, leaving you saddled with ramifications. The hard inquiry remains on your record for *years.* You are left under the impression that, "You can keep the card or throw it away, but the damage is done so you might as well keep the card." NOW, the response below will put more onus on me to inquire again. So the the Glendale Branch can deny and try to explain away their mistake. read more

Customer service is horrible. Rude employees. I had to open account here, but I decided to go to other branch.

Stellar experienced bankers. Rewards and low traffic allows this branch to be a well oiled machine. read more

One of the best Citibank branches in Glendale...maybe in all of LA! The service is amazing and the premises is so welcoming. I love the easy to access parking, especially since it's free with validation. I have been banking here for years and won't go anywhere else! read more

Great service . San was a great help. So taff is so friendly and kind. As soon as I walked in got greeted and treated well

This is my branch and I'm very happy.. Always easy to park with free validation. Great costumer service. Always someone at the main door that welcomes you. Very hardly a line and I'm always in and out. read more

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I was one of the customers at this branch for many many years and recently, I had really bad experience. I opened an account trusting the new account person here, as i had known this representative very well for many years. I was promised X % and to my surprise that did not show up in my account. I have gone back and forth with this person and it has been months nothing is resolved . This new account representative is working at Eagle Rock Branch. Please be careful opening the account with this branch. Do not trust this bank new account person. He misleads people with false information Very disappointing experience read more

This branch is super clean. The customer service in here is wonderful and fast. Went in for lunch and was out within minutes! Thank you!

My go to branch! I've been going to this branch for a couple years now and it's the BEST ever. The staff is unbelievable friendly and helps with all my matters quickly and efficiently. I would not even step into another branch after this one! Love love love!!!! read more

This is the best branch I go to. The representatives are always kind and helpful. It's a nice and professional atmosphere. Right next to the freeway, so it's very convenient. read more

Inquired to opening a checking account, didn't felt safe as I share my SSN to then have another staff member to then be by my side viewing the computer monitor. Most fraud happens internally from my experience at another bank in the area. read more

Great staff... location is easy to get to and easy parking ... the employees know my name that makes me feel welcome

This is the only bank that I never have to wait in line, unlike the other banks that I bank at, (wells, chase....etc) I like coming here because it's fast and there is always parking near by. Only bad thing is the parking validation, it's always a hassle when things take a little long, but I have no trouble getting it validated at the bank. read more

So sad! We have been banking here for over 20 years. The staff is lacking greatly in professionalism and kindness. Our company misses the professionalism we had with Nancy and Germaine. read more

Worst Banking customer service I have ever had. Had to wait a ridiculous amount of time, for assistance, twice. Staff , and particularly the manager of this branch are not attentive to customers. They evidently do not know how to manage or allocate their resources. I got the distinct impression , by the absence of working staff and lack of helpfulness of those there, that this branch is actively trying to discourage people from banking in person. Just on-line., Something I was unable to do in this case.This is not my branch or my bank but I had to deal with an issue here, at this branch, that should have been fairly simple, but took waaaayyyy tooooo loooong. I would never choose to have an account here as a result of my horrible customer experience. read more

This is the best place for your banking needs everyone is friendly and is willing to help you. Whenever you need any type of service you can always on their expertise. read more

I have business account at this branch as well as personal. The person who opened an account for me was very nice and accommodating. He even found and account that gave me better benefits. Usually when I'm there, there are no lines. They validate parking. read more

This branch is Number one in Service. The staff is great, there are no lines, parking is very convenient.. overall the best one that I experienced. read more

Worst banking experience EVER. I'd like to give them no stars or negative stars. When my father passed away in December 2017, he had all of his assets including annuities, mutual funds, and various accounts not totaling more than about $500,000 with Citibank. There are three successor trustee's, so we opened a trust checking account with Citibank and liquidated all of the assets into it for disbursement. There are five beneficiaries on the trust. One of the successor trustee's was my dad's lawyer who, as expected, charges almost $100 just to open an email. We have ended up paying this lawyer over $6000, and much of it due to Citibank's ineptitude. They have shut down this account three times, having given one letter of notice with me having complied to their terms so the account wouldn't be shut down. They shut it down anyway. Three times!!! Two of the times, they cut me a check for the entire amount. Then they ran around and opened the account again, where I deposited the check they wrote me. Keep in mind, all of this money came from Citibank in the first place. This last time, they cut me a check, even after I responded once again to their form letter, and they assured me it would not close. I am beyond done. I am looking into litigating compensation for the lawyers fees. By the way, the lawyer who is in the same building as Citibank, also left Citibank after they shut down his firm's accounts including payroll. What a nightmare. Citibank sucks. read more

This was definitely one of the most neat and efficient Citibank's that I have been to. I was assisted right away without having to wait. They were able to get the job done, and I was in and out in 10 minutes! read more

Very incompetent staff. I had to wait for almost half an hour because there was only one person available for new accounts. (I was there to open a new account for my son. I have Citigold). At the time there were only 2 other clients and maybe 5 staff. The personal banker was not very knowledgeable and his information seemed contradictory to what I had read online. I later called citibank and was able to get clarification and open a new account for my son over the phone. And today we went to the 414 Central location and got much better service. read more

This is the bank I normally go to. The staff is great, the location is convenient and they're very quick and efficient with great customer service. If I ever have an issue they make sure they take care of it without me having to stress or worry. Every branch should be like this one! read more

This isn't the first time I will tell you people. Stay far far away from these mainstream banks. All they are and all they do is seek fees. I mean they expect you to maintain a minimum amount or they charge you?? Really I'm giving you my money I labor for and you use to make money by investing and your gonna charge me?? The service here sucks. Go with Schwab. Charles Schwab. He's the best in the bizz, look Into him yourself. The only downside is the no branch for cash deposits. But free ATM worldwide. NO minimum amount required. American call centers. Free investing help. No fee to cancel check. Top quality service. Stop letting these McDonalds banks treat us like shit. Who waits in line for the bank on Fridays anymore. Your grandma and grandpa need to get with the times. read more