Keep up the good work everybody !! Even to the dude that's wanting to give his job up to AI that…read morehelp me out sort of help me out you can tell he came from Bank of America can't remember his name but otherwise everything is awesome over there Pacific service credit Union! The girl that helped me make a few loans was absolutely stupendous yesterday want to tell her thank you again I just don't remember her name anyhow!!!

I have most of my accounts here, including a credit card and car loan - since the inception of my…read moretime at this bank a little over a year ago they have been more than helpful every time I go in or call. Today in dealing with an issue (of my own making), the teller (whom I didn't get the name of unfortunately) - did everything in her power to fix the issue, found me a resolution that will save me so much trouble in the future. I cant say how much I appreciate them for always being available and willing to work to find solutions. Thank you so much for everything.

Wow!!! Reading some of the past reviews....i guess my son & I got extremely lucky!!! We couldn't…read morehave been served any faster or more completely than we were by a wonderful banker named Bella!! From reading prior reviews, looks like Chase bank on Salvio needs more "Bella Type" employees!! Thanks again, Bella!!

Absolutely horrible we got there, sat down with my dad and lady said"I am sorry I can't help I am…read moregoing on lunch let's schedule an appointment". First off customer come first that's how you build a relationship. Never going back there again. I used come all the time. Now it's dog shit don't ever recommend. I would go to Marteniz chase. It's a lot more formal

Martina Y was such a great BofA employee, she was kind, attentive, professional and helpful. I had…read morea fantastic experience with PH branch. John was very nice and helpful as well. I will definitely come back to this BofA branch

I visited the Pleasant Hill Bank of America branch to request a basic account verification required…read moreby CalPERS to process a retirement deposit via ACH. Since I no longer use paper checks--a common shift for many modern checking accounts--I was advised to have my bank complete and sign Section 2 of the CalPERS Direct Deposit form instead. I brought all necessary identification, including my passport, driver's license, birth certificate, and marriage certificate, to make the process as smooth as possible. Despite this, staff at the branch declined to sign or stamp the form, stating that Bank of America does not provide wet signature for external documents. I was surprised by this, especially given the bank's involvement in other verified transactions like mortgage processing; as my family has held three mortgages with Bank of America. As a result, I've experienced delays in receiving my funds and have had to request a physical check from the State Controller's Office instead. For those planning to retire using CalPERS or a 457(b), I recommend confirming your bank's willingness to support your financial transition--or consider a financial institution that can partner with you on long-term goals. I also did make note of this with the state of California.

The ATM machine took $200 out of my account but did not give me the cash. Now it's gonna take 45…read moredays to investigate. When I called them, they were absolutely no help.

I'm speaking from experience with US Bank's 800 customer service number. I was a Union Bank…read morecustomer until US Bank bought them out. I was sent info in the mail about the transition from Union to US, and I read the pamphlets they sent. After I received the letter that had my new bank account routing and checking numbers, I called US Bank to get a new set of checkbooks. The first rep I spoke to was really friendly, and once I explained to her my situation, she told me I was fine to get the checks complimentary. Fast forward a few weeks, and I saw my account was charged $36 for the checks. I called back, and the rep was rude and unhelpful. He told me that I shouldn't have ordered a new set of checkbooks because he claimed that my old checks were still fine to use. How could that be? US Bank won't go through the hassle of looking up my old Union Bank account info whenever I write a check. The only things the pamphlets mentioned were the aforementioned transition and that once I activated my new US Bank debit card, my Union Bank debit card was no longer valid. When I pushed back on his claim, he said that I should've been charged a "complimentary welcome fee" of $18 for the checks. Once I mentioned again that I was offered complimentary and the pamphlets didn't say anything about the old checkbooks, he "magically" found a way to reimburse the $36 charge. This will make me wary of them going forward.

The staff is amazing and so friendly , I have a great experience whenever I don't get helped by…read moreEmmy. This review is for the lady named Emmy . Every time I goto the bank she is rude and unfriendly. I try to avoid being helped by her at all costs because I always have problems with her. I ask her for change for $100 bill and she tells me she doesn't have change for me ... okay well you work at a bank ..... The last straw for me was when I walked up to her very friendly despite my other interactions with her and I said "Hi!" She looks at me and says "Yes?" With a blank stare ... I said to her again "Hi!" And she said "Yes?" Again and didn't even smile . She has no people skills and doesn't even know how to respond to someone saying "Hi" without being rude!

Richard Zamudio and Jerwin Bautista are AWESOME! This branch is my one stop shop for Banking,…read moreNotary services,and expert financial advice. Of all of my errands and tasks, banking is actually pleasant because of the welcoming environment and excellent customer service. Bravo guys! And thank you sincerely.

travis cu changed my debit card details without warning and without permission. And not for a…read moresecurity risk or any legitimate reason- simply because they have a new logo for their debit cards. I now get to spend my weekend figuring out which auto pays I need to switch before my bill payments get rejected, because the part is - they changed my card at the end of the month. You know, when bills are due? Apparently I have 3 days to change all of my payments before my current card is deactivated - information that was not sent to me with the new card, but rather, that I had to wait 30 minutes on hold to find out from their call center. I've been a member for 15 years and this has been the encouragement I needed to end my membership with Travis.

(UPDATE: I accidentally posted this on diamond blvd branch but this is the correct one!) came into…read morethe branch hoping to open a checking account after a rough experience with Wells Fargo, and Erfan made the whole process super quick and easy. He just took my info and got everything set up right away. Selina, the branch manager, also helped me get approved for a credit builder even though my credit wasn't great. Really appreciate the time and effort they both took to help me out -- definitely planning to stay with them!

Every time I visit Provident Credit Union, @Rowelene Prado provides outstanding service. She is…read morealways friendly, professional, efficient, and genuinely helpful. She consistently goes above and beyond to make every banking experience smooth and pleasant. Rowelene is a true asset to the Walnut Creek branch! Highly recommended.

Brian. Your dishonesty is not appreciated. We sat at your desk before you needlessly ran my credit…read more If you had been honest this wouldn't be an issue. I could've made an informed decision either way before you dinged our credit scores with an inquiry. The most frustrating thing other than you lying through omission (not previously telling us that we needed my wife to have a credit score of 620) you waisted our time, you didn't get back to us right away and in reality, this should've been handled right then and there while we were in your office. The irony is that we already got a loan for this car, three years ago. And even with my wife's lower score we've never missed a payment. Obviously you and your underwriters don't have any common sense or ability to think critically. So why would a borrower attempt to use this institution? Avoid this shady business and "manager"

I arrived at Wells Fargo bank at 4:28 PM. I wanted to open a new account. They don't close till…read morefive. Two of them were just chatting in the back while the security guard greeted me They refused to open an account because they say it takes too much time. What kind of service is that... They should be happy to open an account. I am a nurse that works for Kaiser Permanente for over 34 years and if a client comes in two minutes before I have to get off, I serve them. That's what you call Customer service.

Personal banker gave me her direct line, and said for me to reach out at anytime. I did today but…read moreunfortunately her phone system is not set up for me to leave a voicemail. After greeting it then hangs up. Tried calling the branch's main number but was told there's no one available to take my call and leaving a voicemail is not an option. After a couple of attempts i gave up. Why bother?

Today, I went to into the office to close my account that wasn't being used at all. Since they…read moredon't have low mortgage rates we were not able to refinance with them so I want to close the account. But Wow, the front desk lady was friendly at the beginning and once she heard I want to close my account. She became mean and unfriendly. Just really shocked how fast her attitude changes And both my husband and I felt like being mentally abused.

This branch has amazingly, friendly and wonderful people. A great place to Bank. Staff are very…read moreknowledgeable and very helpful.

This is banking the way it used to be. The staff know me by name and are very friendly but still…read moreprofessional. Anytime I have a question I get immediate help. When a different staff member has to get back to me (e.g. a Loan Officer) I have gotten a call back really quickly. I also have accounts at the one of the two "Major" banks that I share with my husband and although the people are nice, the service is ridiculously slow and the staff never returns phone calls so I MUCH prefer CB&T for the quality of the customer service and the speed of getting things done. This location is in a big office tower but they validate parking so it is free to use the downstairs parking lot. And there is good chain sandwich cafe that is very convenient for lunch in the lobby.

About 3 years ago a neighbor referred me to CB&T. I had been using BofA for over 20 years and was…read morebasically happy. I never realized what personal banking was all about. I can pick up the phone and talk directly to a branch manager (Kelley Carpenter) or district manager with any banking questions. When I applied for a business loan, I got a call from a big wig in Sacramento thanking me for my business. WOW. I also love the remote deposit feature we use in two of my offices. Online customer service is always helpful. They even host a luncheon for business owners with interesting guest speakers. Who knew a bank would/could do this? This bank treats me like a king.