Tried to tell us that everything had to be replaced for about $1000. Told them I was going to get a second opinion and they didn't even bother sending an estimate (I think they knew they had been caught). Found another provider who said just the belt needed replacing (the part we knew was bad). He said the motor worked fine, but we had a spare from a family member, unused, so we had the other guy install it. Whole job only cost us $150 and it works great now. I don't like it when companies try to take advantage of the ignorance of customers. Stay away from this company. read more

James came to replace a broken spring which caused the cables to not work. The door wasn't in great condition prior and didn't close well. He worked diligently until the door opened & closed better than it ever did. Hands down, James is TOP NOTCH! read more

My Garage door needed sensors replacement but One technician who came to repair it, over corrected the adjustment way too much and snapped the belt. He said he was going to get parts to fix it and never returned and left us without a functioning Garage Door. Don't use them. read more

We had CitiWide Garage Door Service come out to give an estimate and repair our garage door. They gave us options with pros and cons for each one, and didn't push the most expensive service. Quick and honest service. I am totally impressed and highly recommend this company. I will definitely use them again in the even my husband rams the garage door again. LOL read more

Not worth it. Had a simple garage door issue. Home warranty assigned CITIWIDE Garage door and they came out after a week when other companies provide same day service. Said we need new opener and they will get an approval from fidelity for new opener. Didn't submit the request for next 7 days.When I called them after 3 business days (6 total days), they told me they are waiting for approval while they hadn't even submitted the report to warranty. Had to call home warranty multiple times to get them to submit approval. That took 1 week. Once approved they gave next day appointment to fix the opener and then cancelled the next morning. Now it will take them another week before they will come out and fix it. Home warranty is no help at this point and these guys could care less. read more

Easy to schedule and efficient service. Tom was on time, replaced the springs on one door, and rapidly diagnosed what was going on with the second door before repairing it also. Efficient, effective, and positive attitude. read more

Tom of Citiwide Garage Door was punctual, friendly and efficient as he used his expert knowledge to quickly diagnose and repair our dead garage door opener. He also went above and beyond the requirements of the repair by lubricating the door's rollers and giving advice for maintaining the door for years to come. He was truly working in the spirit of service which, as a member of the Baha'i Faith, I believe is equivalent to worshiping God. So I thank Tom for worshiping God. read more

I've used them a couple of times. Very friend service, friendly office manager, and technicians that know what they are doing. You won't be disappointed. read more

Tom and James were great! They updated our LiftMaster unit, repaired wiring, rollers and made sure everything was in proper working order prior to leaving. WONDERFUL to work with kind, knowledgeable, and efficient tradesmen. read more

After dealing with another company from my home warranty, Citiwide was dispatched to fix their mistake. Tom was friendly, professional, EARLY for his appointment, and got the job done right the 1st time. I would absolutely recommend this company to anyone who has a gear box issue and needs it serviced. Request Tom! He'll go above and beyond for you. Note: He did notify me that I would have to pay retail for any services that would not be covered by warranty. He said to call the warranty company and verify coverage before requesting service. This is true for ANY service (not just with garage doors) and was good advice for anyone with a home warranty. I appreciated his honesty and, luckily, I have good coverage and the company covered the bill! read more

Citiwide offers great service and will even place into service garage doors and openers that are not purchased through them. I've been very happy with the service I've received over the years on my rentals in Gilbert. read more

Soon after I moved into my home, the garage door mechanisms began failing me. CitiWide was assigned by my home warranty company. They came out and replaced the circuit board and reprogrammed all the openers. But the garage door motor was so old and decrepit that it failed again. They came out a week later and replaced the motor, the cables and even the electronic sensors and gave me new remotes. Tom is a wonderful technician, very professional and knows his stuff. Carmelle in scheduling was a delight to work with. She kept me informed and on schedule. After reading other reviews here, I'm not sure why there are several poor ones. My experience has been nothing but positive with this company and I plan to use them again for other properties. read more

Been having issues with the garage door not opening up when it gets hot called the home warranty company. They had Citywide Garage doors call me back which they did with in hours rather than days. They were able to fit me in with in the week with several time option and gave the name of who would be coming out. Tom the service tech was great. He was on time very knowledgeable on my old garage door opener fast and even programmed an old remote for me. He did not try to sell my any other products and took the time to listen to me and answer all my questions would use them again and from this experience would recommend them to others. read more

I called this garage door company because one of my garage door springs broke. The woman that answered the phone could not answer any of my questions. The first question being " How much would it be to replace a spring?". Her answer was $65 to $265.00... Lol that's a big difference! She stated it was based on the weight of the door and the kind of opener. I told her that I could tell her both.. She just couldn't give me a price, okay , understandable! "Well, do you give free estimates?" I asked. I don't know, it's up to the owner she replied, and he's not here... Long story short, I used someone else that replaced both springs for $175.00 read more

I was connected to CitiWide through my home warranty company and I'm really glad it worked out that way. Between working with the scheduling office and working with Tom the technician the whole process was seamless and easy. Tom was very knowledgeable and went above and beyond to make sure I was happy. Would definitely recommend working with this company. read more

Tom, did an exceptional job for us today. He is honest, sincere and efficient. Replaced our broken spring set and gave us some helpful tips. If you need a garage door, service or replacement, I recommend Citiwide! read more

GREAT company!!!! GREAT customer service!!! Professional, easy to speak to. Wow. They even recommended solutions I could try beforehand to avoid even having to have them come out. WOW! And Lisa is a GREAT representative of this company. Call them if you need help with your garage door. read more

Home Warranty insurance sent Citiwide Garage Door to fix the problem. Tom came in as scheduled and he was very professional. The problem was fixed and Tom went extra to check for other problems. Both doors are working in great condition. Thank you. read more

Very good garage door company. Honest and hardworking. Highly recommend as the owner is a selfless and giving man who is honest as can be.

Our garage motor clunked out on us and we were sent to CitiWide by our home owners insurance. We are so happy with the quality and professionalism that this company and Tom our service technician provided. I would recommend them to anyone. On time, friendly and efficient! read more

Great service! Received quick call back and let me know when they could fix it the following day. Gave a me a courtesy call when he was on his way, as requested. Took care of the job efficiently and answered all my questions. Thank you! read more

Terrible service, I asked these guys to call when they were on the way as they could not give me nothing more than a three hour window they called the wrong number the guy arrived at my house knocked on the door waited a couple minutes I just left I immediately called him right back told him I was right down the road he refused to come back and told me just to reschedule this company could care less, do not recommend! read more

Tom performed door hang and partial track replacement for about 60% cheaper than a competitor quoted. He was on time (6:45 am!!!) for a 7-8am window, pleasant to deal with, clean, and responsible (performed the work unsupervised and locked up once complete). I wasn't the easiest customer to deal with and tom and Eva handled things like pros. Thanks. Drew read more

I was put into contact with Citiwide through our home insurance to fix a broken spring in our garage door. The whole process from setting up the appointment, receiving the repair, and payment was quick and painless. The technician arrived at the earliest point in the scheduled time and did the job quick with minimal fuss. Afterwards, he even gave some advice on future repairs and things to watch out for with the garage door to save on hiring a technician. Definitely recommend, and I'm glad that they were the ones who did the work! read more

Home warranty company sent them to repair my opener. The tech came out and sprayed the track and adjusted a sensor. The door still takes longer to open, but since it opens I guess that's all that matters. Glad they worked out for others, but not in my experience. read more

Owner agreed to replace broken springs that were previously replaced through our home warranty. Tom came out, got it working again and serviced the garage doors! I appreciate the Customer service! read more

I was so impressed with Citiwide Garage from the quick scheduling to the great service. My home warranty company sent Citiwide Garage Door to fix an issue... I knew it was a broken part, but couldn't pin point it. The garage door was so loud and basically sounded like it was dying an awful death with scraping metal parts anytime it opened/closed. I got a call from Maria on the same day I submitted the request to my warranty company. Tom was here the next day and arrived a few minutes before the scheduled window even which was perfect! He diagnosed the problem part on the trolley and did a complete check for other issues that were causing my garage to be so noisy. He was professional and very efficient. So I'm sending a big thank you to the Citiwide Garage team for the great experience. :) read more

I had an issue with my garage door, called my warranty company who advised that part wasn't covered but they gave me the name of the service provider they would have worked with. I called and spoke with Lisa who was totally awesome to work with on the phone.. she told me she would call the tech to double check his schedule before confirming a time and she would call me right back. She did just that a few minutes later she called and said he could be here the very next day. Connor showed up, very professional and friendly he immediately noticed my problem was not what I originally suspected and that it was a bad sprocket ... he suggested I call the warranty company back as that is covered. I did just that and he got the claim proceeded from his boss nearly instantly which I was impressed with. He quickly went to work fixing it as he had the parts on his truck. Cleaned up and removed all his trash, which I much appreciated as that seems to be a lost art anymore with service providers. The next morning I found my door opener light was not illuminating so I called and spoke with Lisa again a wonderful exchange, she said she would talk with Connor and get back with me. I told her no rush as I knew they had a large job that day and said the next day would be fine. (The door was working just not the light so no major rush) Lisa called me this morning and said Connor would be back this afternoon and check on it. He arrived in the window provided and quickly got to work diagnosing the problem and corrected it. Fantastic customer service by the team! Thank you!! Jenny read more

Unfortunately, 0 Stars is not an option. My family and I used this company to fix our garage door when we had a home warranty a little over a year ago. My wife was here when the work was done and I was surprised that they simply reattached the door just above where it had broken off. I was concerned that the section of the garage door was weakened and the control arm would just pull free again. Well, it did. I called an spoke to this awful person - Maria. Who refused to acknowledge that their technician could have done substandard work when he came out...and even said that was a year ago...as if it were 35 years ago. I explained that I wasn't asking for them to do it for free, but if a technician came out and looked at the previous work, he would certainly see that the fee we paid to "fix" the door while under warranty was shoddy and at the very least they could discount the service call. She raised her voice with me in some strange commanding way, as though she was taking charge of the conversation and demanded they would have no such responsibility. I explained that I would leave this review of my experience. At least I kept my promise. read more

After having Citiwide come for a repair filed through my Home Warranty company, I decided to purchase a new garage door and have Citiwide install it. Tom showed up at the scheduled time, and installed the door and adjusted it perfectly. Great job! read more

Hello again fellow Yelpers! Here's a little story about CITYIWIDE GARAGE DOORS. They came 4 times for same issues! Kept putting a bandage on the problem... Never considered just fixing it! Finally ... We got a new garage door company over this morning after it breaking AGAIN last night! .. Turns out after a certified technician checked it out it needed a LOT of repairs.... gear and sprocket is broken completely covered in shavings of metal...the rollers are in terrible condition and Everything they did was wrong! After actually fixing the problem and putting new rollers on... It opens and closed smoothly and QUIETLY!!! As other reviews show the problem is with the OWNER-KEVIN! It is apparent he is by no means a business man! Because I am the renter and not the one who paid him he felt it was just fine to insult and ridicule me.... He doesn't stop to think simply because I don't own this property that I have no friends and business associates who do OWN their garages! The best business you get is word of mouth! I firmly believe... If you don't like a service you tell the owner so they can rectify it and if you do like the service... You tell everyone! I am not afraid to voice my experiences with KEVIN. It's very sad he is only professional to the ones lining his pockets! time to act like a professional! That's it... Other than if you wish to do business with somebody like that... I only hope you have no problems that will force you to talk to KEVIN! If so, prepare to be verbally abused... And ready to record him... Which luckily I did! I also took pictures of EVERYTHING !! Every part that was fixed and or repaired or replaced. I am prepared to back my review to any Yelpers who have questions Keep your eyes open on u tube! Enjoy! read more

These guys came out several times to my house to fix the garage door. I thought they were great and well priced. I even referred them to one of my friends. Now a year or so later I had another issue. They did not return my call or emails over weeks. I finally called someone else who came out and said when they replaced my door they only replaced the skin and not the hardware. I was told when you buy a new door it comes with all the hardware. Basically the guy said they screwed me. They charged me for a new door, replaced the panels but didn't touch the hardware as they should have. I'm now having to pay for that. read more

We were so impressed with the serviceman who came to fix my mom's garage door. He was very knowledgeable and such a gentleman! After learning what the problem was that we were having, he was quickly able to diagnose the cause and fix the issue. Service went above and beyond what was expected! I would recommend this company to anyone with garage door problems. read more

Had our old garage door spring break, one car hostage to the heavy double door. Home warranty assigned Citiwide and Tom came out when advertised and quickly repaired partially (so we could get the car out) then fully so the door was 100%. Even replaced the old single spring with two so that next time this should happen, at least one spring is still working, should be able to get the car out. He even answered a question I had about insulating the door. Outstanding! read more

CitiWide was the vendor provided by my home warranty company for my issue of the garage door not going all the way up or down. They called me promptly after making my warranty claim to set up an appointment. Tom came out right on time and inspected the entire system, made some adjustments, and explained exactly what was happening. He had my garage door opening and closing correctly in almost no time at all. read more

Had a broken spring that needed fixing, door only opening 50% of the time. The Tech that came out, was actually early! Never had that happen before. Very professional, quick work and now it's running great. Will definitely use them again, if needed! read more

Kevin, the owner, has terrible customer service skills. I bounced a check (yes, totally my bad) and they called the wrong number who said "wrong number" and hung up on them. Then Kevin called me back leaving me a voicemail threatening to put a lean on my house and sue me because I hung up on them when I never even answered. My call history proves that! This was the first time I had heard of me bouncing a check. I paid the check and the $25 fee, like a good customer, but did NOT appreciate being threatened over a voicemail. With a business run by such a disrespectful person, I do not recommend this company! read more

Very thorough, and completed the job faster then anticipated. Very professional, provided a courtesy call prior to the appointment. Price was very reasonable considering the quality of the materials used. read more

My garage door spring broke and the first company my Home Warranty referred me to couldn't come out for 5 days. I called my Warranty company back, they called other vendors and CitiWide was willing to come the next day. When Kevin called me to schedule and I told him the situation with our cars and my work schedule he spoke to Tom who agreed to come that day to fix my door. Tom arrived when promised, was professional, and completed the job within the time-frame he said he would. It's nice to know there are people willing to take your specific needs and situation into consideration when providing an important service. read more

After my garage door broke, my home warranty company sent me Citiwide. I was super skeptical of the service I would get after immediately looking at other reviews of them through their home warranties after hearing who the company would be. However I was pleasantly surprised. They called to get me scheduled within 12 hours and had an appt the next day. Thomas, the tech, called 2 hours prior to my appt and asked if I preferred him to come out now since he was ahead of schedule. He fixed both my springs and was in and out in under 30 mins. My experience was great service all the way around. read more