I have been fortunate to work with two of their residents, and have had a wonderful experience…read more The staff are caring and know all of their residents. They ask questions and encourage and praise them when they are working and improving their mobility and well-being. The executive director and the memory care executive director are compassionate and work in collaboration to meet the residents needs for individualized care. My clients families feel heard and that their family members are cared for and loved. Thank you Eskaton Gold River for your outstanding care.

Location is good It looks nice…read more Needs more joy laughter, warmth and sense of community. Focus seems more on the look rather than the feel.

My sister recently visited Folsom care for 2 nd time. As before the care staff was outstanding…read more Jo An and Alena, & Martin , mark nurse head, Lance,Jackie, Patrick , Gloria & Julia in admissions & esp Tanya in p.t. For getting her moving. We are so grateful that there are still caring people in rehab. Thanks again Connie & Susie H

This center is very respectful and clean. Love the design and kind people. Love this place!!read more

My dad had to stay here for a couple of weeks for rehab and I didn't think much of them at first,…read morebut looking back now I think highly of this place. They were very accommodating. My mom stayed here most nights and I bought her a reclining foldable chair and they did not complain. Facility is also super clean and does not have a funny smell. I work EMS so I've been to a few SNF and this one seems to be the best. Wooden floors = no lingering smell = easy to clean. Bathroom is clean. The staff at first took a couple of days to adjust to my dad's medications, they forgot to give him his eye drops etc but after a while they were on it. They also gave me a sandwich and beverages which was very much appreciated as I visited my dad for 4-6 hours. There were also times where I stayed past the suggested visiting hours and never got a hard time from them about it. My only complaint would be the parking. It is tiny and when it's full it could be hard to find parking on the street. But honestly most residents here never really got visited as often as I did with my dad so it wasn't a huge issue. I'd like to thank the Filipino staff that took care of my dad as well as the rest of the staff including the physical therapists. They are great and this is a great facility, highly recommend. -Craft family

A decent place until they harass you to leave even if you are not ready, even if you have no place…read moreto go. Money always comes first!

They are great! Wish they had more staff. These poor folks are running around like crazy.read more

I am currently in this hell hole. Everyone is rude and non caring. They provided me with an air…read moremattress so that I would not get bed sores. The mattress did not have a fitted sheet. The flat sheet kept moving so my skin was getting irritated by the plastic mattress. I asked them to put a fitted sheet but was told a fitted sheet did not fit on the mattress. I suggested to her that they should purchase sheets to fit or tuck in a flat sheet. she turned and walked away from me. This place is full of rude employees, filthy and disorderly workmanship.

This place killed my mother. She was having a heart attack and tried calling the nurses for 3…read morehours. They ignored her. Thank goodness she had her cell phone and called 911. If the nurses would have responded to my mom sooner she would still be be alive. 2 days prior my moms roommate had the same issue. My mom and the patient tried for 5 hours to get in touch with the nurces. No one responded. My mom called 911 to get her help. Everytime she wanted to talk to the nurses about her care they were to busy. The staff does not care about their patients. My mom almost fell off the bed twice because they have no bed rails. They dont care. They also conveniently loose loose legal paperwork. Everyone that I know who has had love one there have died. Funny when my mom was in the hospital she could get up and walk than she goes to this place and she cant get up let alone walk. All this place does is want your money. They dont care one bit about their patients, your loved ones. If my mom could have gotten up we would have put her in a wheelchair and gotten her out of that hellhole.

They argue the fact that they are understaffed for their patient load…read more It's another case of a large investment group getting into healthcare and trying to run it like a hotel. The management is unwilling to risk their own career on trying to make this place better for patients. They have a high turnover which is attributed to crazy scedules and not enough staff to cover absences. The nurses who have left tell me there is no reason to stay. No loyalty either way. Even the therapy department has similar problems.

the staff and personnel are wonderful. 90% of the time food was inedible (in skilled nursing) and…read morenow that my mother is discharged, no one will answer the phone and we are unable to get the medical equipment they prescribed.

We recently met with Glen Province, Residential Living Advisor at Eskaton Village Carmichael. Glen…read moregave us an outstanding personal tour of Eskaton's grounds, independent living floor plans, activities, dining experiences and health care center (skilled nursing, assisted living and memory care). Glen is a true professional and because of him, we gained a thorough understanding of what Eskaton offers. He patiently answered all of our questions and truly cared we received everything we needed to make an informed decision. To Glen's credit, he lives up to his title of "Residential Living Advisor". Glen is an enthusiastic Eskaton Ambassador and we truly appreciated his consultative approach. Every step of the way, he made sure all of our questions and needs were addressed. If you are considering a life plan community, Eskaton Village Carmichael and Glen Province are worthy of your consideration.

This place is not where you want to leave a loved one!! The staff doesn't pay attention to the…read morepatients ! I wouldn't take a dog here...

They don't deserve one star. Facility is old and in need of replacement. Bedding is worn. Staff is…read moreno response, my help light was on for 5 hours, I had to get up and go to the desk because I was in extreme pain and was denied help! If you value your love ones life, do not let them stay here!

Positive: Knowledgeable, qualified, and caring staff, for the most part…read more The food was not bad, for Hospital type fare. It was better on the weekends, than during the week, for some reason. Most of the Nurses, CNAs, and therapists went above and beyond. They explained what was going to happen each day, as to therapy, linens, tests, medication ajustments, etc. My wife required assistance with the commode, and they were great in helping her. Linen changed when needed. Therapists there are top notch. Negatives: As with everything in life, there is room for improvement. Pine Hill is understaffed, and Nurses are responsible for 10 to 16 patients at a time. The Commode was not cleaned after each use. (Intermittently) The rooms in the facility were way too warm. Multiple complaints by many patients. (This was a 3 week stay in May.) My Wife has Lipidema and needed wound care, which she didn't get at all the first 3 days that she was there, and then it was minimal. She did see a wound Dr. once a week after that, and the wound care improved. Most rooms are double occupancy, and the facility needs to take more of an active role in controlling the TV volume at night when a patient is blasting their TV after 10pm. Makes it hard for the roommate to sleep. My wife is picky when it comes to food, and said that she wanted no milk, cereal, or Apple sauce. She got all 3 anyway. Eggs and toast were cold when delivered.

Don't send your loved ones here. As a healthcare professional, this place is embarrassing and the…read moreguilt I felt sending my Mom here was tremendous. I would give negative stars if possible. I'll start by saying my Mom is definitely a complicated patient, but if they don't have the means to properly take care of someone then say so. The Medicare 5/5 is a joke. My Mom was here twice and sent back to the hospital in terrible condition from neglect. Second time she went straight to the ICU and almost died. Place smells nice, once you get past the front door however- disgusting. My Mom got a UTI and then colonized because of staff unhygienic practices. Always dependent loops in my Mom's catheter every single time I came to visit. No wonder she kept getting UTIs. The food is terrible- I don't see how anyone can recover being forced to eat the slop they feed you. They never communicate like they say they will. They say they draw labs, but how are your lab values so different from the hospital? When questioned the DON makes it like it my Moms fault, not theirs. When I originally came to get her stuff there wasn't a nurse around to get me her personal medication. I made a special trip to come back and get them only to be told that they "discarded" them. PT staff rough with my Mom. Told her, "You want to go home and see your family? Get up" - DO BETTER

This is a community that is professional and caring. I'm so impressed with how they go out of the…read moreway to help and support my loved ones. This is an excellent care community.

Please do NOT let your loved ones live at Sunrise of Fair Oaks. Yes, the facility is pretty but…read moretrust me to pls dig deeper: look at the "Activity board" in Memory Care and stick around a bit to see if ANY of the activities take place, because you will see they do not. Good luck understanding your monthly bill which, for us, changed monthly while our loved one's care did not. Don't bother contacting Edwin, the business manager/ coordinator about bills unless you're prepared for a rude response and a person simply lacking the interest/ expertise in getting his #s correct. Memory Care food is not nutritional nor nicely presented: lunch may likely be a tuna salad sandwich on white bread with Lay's potato chips, served on a plastic plate. YUCK.