I have had my van serviced here for years. I recently had a check engine light come on and a…read moremessage about service shifter. Basically we could crank the van but not put it in gear. We googled and found it is possibly the CAN bus connector behind the glove box. We took the glove box out and all of a sudden the shifter was working, but the check engine light was still on (we don't know if it was a loose wire or what). So we drove it straight to the dealership to see we could get it scanned and into service. We were told by a service advisor that they are booking out a week for service. We agreed to book the first open time, but by the time of the appointment the check light went off and hadn't had anymore problems. We dropped it off anyway the Saturday before the Monday appt, just so they had first thing in the morning. I called before they closed and asked if a technician had looked at it or if they were able to get it to happen again. The service advisor then proceeded to tell me that yes I made an appt, but that was just to drop my vehicle off. It was going to be another 4 to 5 days before a technician would look at it because there are about 30 to 40 vehicles in que before mine. So when did making an appointment for service, start being an appointment to drop my vehicle off and hope it is looked at within the next week? If this is how this service center runs now, I will take my van to another dealership. I talked to the dealership I bought the van from and asked about their appointment process. They told me the appointment is with a service advisor and then sent to a service tech and most of the time it is looked at on the day of the appointment, especially if it's a morning appointment. They were shocked when I told them what the service advisor from the other dealership told me. They said that is not how it works at their dealership. So is it this service centers new way of doing things or is it the service advisor way of doing things. Note this is the first time with this service advisor because my regular own was not there.

brought my vehicle in for service under my Stellantis X68 Maximum Care extended warranty. This…read moredealership forced me to pay an out-of-pocket "diagnostic fee" to get my car back.I contacted the corporate Stellantis Warranty Department directly, and they explicitly confirmed that this diagnostic fee is 100% covered under my X68 plan. They told me I never should have been charged a single penny by the dealer.This service department is double-dipping--charging both corporate Stellantis and the customer for the exact same fee. It is completely unethical and potentially illegal. I am currently filing a formal dispute with my credit card company and reporting them to corporate executive referrals.Do not trust them with your vehicle or your wallet. Avoid this place at all costs.

This dealership goes back to the basics of what customer service used to feel like…read more Free breakfast, free lunch, courtesy wash, friendly people everywhere, and just an overall great atmosphere the moment you walk in. It honestly feels like stepping back into the 1990s when dealerships truly cared about the customer experience instead of just pushing people through the system. Everything felt welcoming, organized, and genuinely professional. You can tell the staff takes pride in the place. If I lived in Jacksonville, I would absolutely buy a Mercedes just so I could have this dealership service it. That says a lot. We will see how the repairs go :)

Charge 3500 for nothing and when I asked to purchase a her they hid it from me. Then cleared the…read moreshelf of all hats

I'm in my third Cooper S convertible and have been getting them all serviced at Tom Bush Mini. Have…read morealways had nothing but excellent service, very comfortable and clean waiting area with choices of coffees, juices and snacks. Highly recommended getting your car serviced here.

Terrible experience at Tom Bush BMW Jacksonville. Salesperson Kevin Figueiredo was pushy, ignored…read morerepeated requests to speak with a manager, and offered zero follow-up. Serious buyers deserve respect and professionalism--not pressure and silence.

This review is for KIA on ATLANTIC on Abess Blvd:…read more The ultimate "shady used car" experience -- but on a brand-new car. As a senior, I have bought many cars, but this was hands-down the most regretful car buying experience of my life. The deception started immediately: the salesman told us we were buying a 2026 Kia K4, but it turned out to be a leftover 2025 model. The finance manager, Tony Rushiti, was incredibly dishonest. He refused to show us any hard numbers during the process (why I didn't walk I can't tell you), hiding behind a digital-only system (no paper printouts to view) and "monthly payment" tactics. Against my better judgment, we finished the deal and were handed a thumb drive with 47 poorly named PDFs. The contract in our files does NOT match the contract this Kia dealership sent to Kia Financing. Kia Financing contract is much higher. When I finally got home after 6 plus hours at Kia, I finally dug through the files, I discovered total fraud. The $2,000 discount we negotiated was completely left off. Instead, Tony snuck in "premium protection packages" and massive fees that inflated a $30,000 car to a staggering $52,000. To top it off, despite my wife having Tier 1 credit, he locked her into a 7.25% interest rate. Avoid Tony Rushiti and Kia on Atlantic at all costs.

I had to give this 5 star review solely for the service that I have encountered and received from…read moreAnthony Grant (Service advisor) for these past few years. Anthony takes pride in what he does and makes sure that all of your service needs are met before you walk out of that door. He engages with the clients and makes sure everyone is good throughout their time there while waiting on their vehicle. When he knows that something is not right, he will go out of his way to correct it and will make sure you know exactly what is going on with your vehicle at all times. More people like him are needed in the customer service industry. Also, the new Kia on Atlantic location is beautiful!!

I've been to three different Lexus dealership and this by far is the best one! They offer a…read morecomplimentary in house cafe which serves breakfast and lunch. It's so nice for guest who waits with their car. The other thing that stands out is the wash and vacuum service. It's standard for all Lexus to wash and vacuum each car after service but it's the small things that count for me. I used to go to AutoBell Car Wash and their policy is: anything on the floor is trash, if you don't want something thrown away move it onto your seat. But you can just tell what's trash or not (like napkins, empty paper cups, plastic wrappings etc). The Charlotte locations will simply just pick up your paper trash and leave it on your seats and you get a junky car returned to you. I didn't even have to tell Lex of Jax, they had common sense to know it was trash and threw away or vacuumed it for me. And I also had two bird poop stain on my hood and they made sure it was gone.

Jeff Lovett is a Master Certified Sales Consultant at Fields Lexus of Jacksonville. While we…read moreultimately did not purchase a Lexus from them, Jeff was amazing in his knowledge and dedication to assisting us. We highly recommend Jeff and Lexus of Jacksonville to anyone looking to purchase a luxury vehicle.

Big shout out to Sean in Service. Brought my brand new car in for no AC on my new car. After…read moreall the diagnostics etc. it was user error. Completely my fault. Sean was 100% respectful and kind. Got me a Lyft home and a Lyft back. I really appreciate it. Also, Gibril my original salesman never hesitates to hook up an old lady, who it appears can't handle all the bells and whistles on her car and doesn't hesitate to help me out. I 100% recommend Tom Bush. Everyone says hello asks if you need anything while you're waiting from the GM all the way to parts and service. Thank you very much for helping me out!

HIGHLY RECOMMEND!!! We were only four hours into our drive…read moreback to Ohio State University when the dashboard lit up like a Christmas tree! We put VW into Waze and it took us here. We lucked out. Everyone here is professional, competent and caring. It turned out to be an easy fix (software update). They even washed the car!!!! Great place

I bought a BMW X5 from these folks and it was the best experience after moving to JAX. Good honest…read morepeople selling reliable transportation. Two of my sons bought cars at two other dealers and both had issues. One had the brakes fail on the way home and the other has had so many problems; to fix it will cost the same as what was paid. Save yourself time and money by shopping here. If you want to know the other two crooked dealers, feel free to let me know.

Today at United Imports, Inc, Michal Piersztel, the owner, assisted me with my car needs and was…read moreextremely knowledgeable and professional. I highly recommend utilizing his expertise for your car needs.

I have purchased four KIAs since 2000.I've always had great service. Recently there was a recall…read moreabout my trunk light, and I took it to be repaired. I was told that my indicator and brake light was not working. I took my car to KIA and the service manager Tom, stated gleefully that it would cost around $275 for the mechanic to check my car, and this would mean if the repair cost $500.00 it would automatically cost $775. for the repair. I called KIA headquarters, and they stated if that's what they told you then they were correct. I have been a loyal customer and only was 1.000 miles over 50.000 miles. As a matter of fact, I don't know how long my taillight was out. I don't know any other dealer service that would charge that amount to just look at your car. I have been told there was a charge sometime to look at my vehicle, but it was taken off of the final charge if the work was done at KIA. Toyota and Hyundai still have the same policy and my next car most definitely won't be a KIA. I always boasted about KIA, since 2000, when KIA was unknown. Never again. Patricia Whittingham Jacksonville Florida.

This has literally been the worst experience I have ever had with a vehicle. I bought a Kia Soul…read morehere about a year ago and have been back in forth to the shop probably 3-4 times about the tires leaking air, they leak tested the tires two times and found nothing but miraculously on the 3rd visit they found metal in all 4 tires. I have no understanding as to why now there is metal in these tires when the first 2 tests they found nothing. They have very unprofessional service technicians that obviously do not know what they are doing. Never buy a vehicle from this place. And NEVER TAKE YOUR VEHICLE TO THIS SERVICE CENTER!

I wanted to follow up regarding the Google review I left about my 2021 Ford Explorer…read more ​Ashley Braun reached out to me immediately to resolve the issue. I've worked with her in the past for service and repairs, and the experience I had last week was definitely an outlier compared to the care she provides. ​Ashley has truly repaired the relationship between myself and Coggin Ford. I hope her professionalism, attention to detail, and customer service skills can be used as a standard for the rest of the service department Since everything is fully resolved, I am updating my review to reflect the outstanding job she did in rectifying the situation. Thank you Ashley!!!! -----------------------------‐------------------- Original review I've been a loyal Ford customer for years and have leased and purchased multiple Ford vehicles in the past and currently. Unfortunately, my experience with Coggin Ford has been the worst customer service and warranty experience I've ever had. I own a 2021 Ford Explorer that had a major sunroof issue about two years ago. I paid roughly $2,000 out of pocket to have the entire sunroof unit replaced. Since that replacement, it's been one issue after another--ranging from minor mistakes to major, costly problems. First, the wind deflector was never reinstalled after the replacement. They eventually "found" it two days later and installed it. Then, rainwater began collecting inside the sunroof area because the drainage was never opened properly during installation. The final and most serious issue was when the sunroof mechanism went off track, causing the fabric to get stuck in the rails. Despite this clearly being related to the replacement work, this major repair was not covered under warranty and cost me another $1,000. On top of that: - No loaner or rental car was provided - Repairs took almost 10 days - I received zero proactive updates--no calls, texts, or emails - I had to constantly call just to get basic information To top it all off, when my vehicle was finally repaired at 8:00 AM, no one bothered to notify me. I called around 6:00 PM for an update and was told, "Your car has been ready since this morning, but we close at 7:00 PM, so you need to get here before then if you want it today." Outstanding "world-class" service... not. Thanks, Coggin Ford, for the frustration, unnecessary charges, and complete lack of customer care. I will never return for service or purchase another vehicle here again.

While the sales experience was pretty good, brought my truck back for service. Tire needed…read morereplacing. After 11 days finally got a new tire and mounted (yes, you are reading this correctly). It took 3 business days to get a service advisor assigned, and it was a Herculean feat to get through to a live advisor to get a status update, typically getting put on hold for 20-30 minutes. Once an advisor got assigned, I was able to text them and get updates. Needless to say, I will not be bringing my truck back here for service.