From a customer standpoint, this was hands-down the single best experience I've had with body repairs. Getting an appointment was simple, they were very flexible in when I could drop my car off at the shop, and also offered a free shuttle(to a rental agency, but I didn't need one. They also told me when it came time to get my vehicle, I could just leave the rental at their shop and it would be picked up). Their customer service was helpful and concise, I didn't get bogged down with the minutia of the work. They went over my car with me, noted the affected damage and the pre-existing damage. After taking notes, the man working in the front office, Tim, assured me they would take care of everything and call me later for the estimate and time when the work would be completed. Next day, they got back to me with my estimate, told me it would be until next Friday to pick up my car(this phone call was on the Thursday before July 4, so holiday and time to get parts delivered, I wasn't surprised). I left them to it until Friday afternoon, when I decided to call for an update. Tim assured me the car would be done that day, they were finishing up work on it, and said for me to come by a little after 5. I asked when they would be closed and Tim said at 5, but he was going to wait for me to come get my car so I could have it for the weekend. When I got there, the car looked immaculate! Not only was the damage fixed, which is all I was concerned for, but they washed, vacuumed, and spiffed it up nice in my car. Delivery of my car went above and beyond my expectations, and I was MORE than anxious to leave a review on my experience with City Center Collision Services. Big shoutout to everyone at CCC, especially the body technician, who's work really shows how proficient and professional this establishment is. My damages included: Driver front door demolished, window glass shattered, front-left fender damage, Driver rear door damage, B-pillar lower area dented deep. BONUS: I had a dent in the driver rear door, not associated with my problem, that they took care of for me. - - - ALL FIXED - - - SEE PHOTOS - - - Also, and this is minor, but I was really digging the free-use starbucks machine, and the mini fridge with complimentary red bulls, juice, and water! read more

City Center Collision Services - After getting my car back, VERY SATISFIED! - Body Shops Near Me - Tacoma, Washington

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I called today 01/28 ,to get an estimate on my vehicle. The guy who answered the phone, told me an estimate is $200, and if they aren't doing the repair they aren't wasting time to complete an estimate. Totally not okay! Terrible customer service over the telephone! read more

YOU be the Judge Someone hit my car while parked in front of my house. I filed a claim with State Farm. I chose to use one of their affiliated repair shops. I chose City Center Collision down on 26th and Pacific. Had my car towed in to them, got an initial estimate, and went straight down there Monday morning at 8 o'clock to authorize repairs. My car is 8 years old and has 127,000 miles on it and has minor dings in several areas. I very clearly told the bearded man with glasses that I wanted the mechanical work done but I didn't want the cosmetic work, replacing body parts that have scratches and tire marks on them and I didn't want the partial paint job. He responded with "That's where we make all our money" (none of my business or concern) and "I'll have to call State Farm for an OK". Next I get a message that they are starting repairs. I messaged back " Are you doing the repairs I authorized", CCC answered "Yes". Next, a message "car is done", I go to pick it up. I notice that ALL the work that I requested NOT BE DONE, had been done. As I started to protest the bearded man came out and said " State Farm sent all the money, we were 'kinda' forced to do it all'. It sounded 'fishy' to me, I left, went home and got on the phone with State Farm. They do not seem very happy with what I reported and are sending an independent adjuster to my house. S.F told me "My Request" was fine and after going to check, came back on line to say, "No one from the shop made a call". in addition to "stealing" my money, I've found a laundry list of damages that occurred to my car while in their care. My car had 4 curb feelers when it arrived at shop. when I pick it up, 2 were missing and one was hanging limp, fell off before I got home. Inside my car, CCC removed a button to access the gears in the car. They didn't put the button back, leaving a hole in my console. My interior lights weren't working for awhile so there may be a broken or loose wire inside the console. Looking at the paint job that I DIDN'T want, I find a huge flaw where they painted the door. A big splotch of spray with runs, how delightful. And a petty point, they threw out my heavy duty deluxe license plate frame screws and left me having to go to the auto store to buy new ones. I got a call from CCC to come back down and they were trying to make 'nice'. Arrived the next day and spoke to someone new. He started by offering to have replacement 'curb feelers' put on. I said "I'm not too concerned about the feelers, I need to know about my money". He said " I can't refund your money." I thanked him for wasting my time and left. I went home and started filing complaints. BBB, WA st Att. Gen, WA st Ins. Comm. Off and a big post on NEXTDOOR.COM I'll add photos if I can. I posted 3 days ago on Nextdoor.com. same title: You be the judge read more

I was involved in a car accident where a young man we ended my car. They were able to get me in pretty fast to get everything taken care of. Also, when I got my car, everything looked great however, I did not realize that my lights were not reconnected Until it was night time and I was able to call and get my car right back in the shop and they were able to reconnect my lights. Their service was great. The fact that they were able to get me in to fix my car and then get me back in to fix something that they forgot to do was really good service. read more

Maggie and Dan are great, quick service clean detailing. Weren't sure if they were could find a part for my older car but they did!

Amazing service! I was involved in a hit and run and my driver side door was smashed in pretty bad. They kept in contact with me and updated me on the progress. They fixed my car very quickly and when I picked it up it looked great! They even cleaned it out. Thank you so much City Center Collision for great service! I have already recommended them to friends and family! read more

I love this place they fix all my accidents and boo-boos on my car friendly family and great communication with you and your insurance company and they make the whole process painless I drive from another town just to come to this place because I know they're going to take care of my car to my satisfaction great bunch of staff members good integrity people read more

I was very impressed by this place. I had some messed up rims on my car from an "incident" with a curb. My insurance referred me to this place and they ended up to be so great. They fixed everything perfectly, kept me in the loop the whole time and we're very prompt. I worked with Dan, he was great. And they even went above and beyond by buffing out a small scratch I had in my fender!! They also work closely with enterprise car rental so when I dropped off my rental they called them to come pick up the car. One less thing I had to worry about. read more

I was side swiped and needed quite a bit of work done on my car. I dropped it off, they went over what all would need to be done. My insurance was paying and providing a rental car, so I went inside to wait. The rental car didn't show up, then the rental company refused to come get me. The guys at the shop went to bat for me, calling the rental company multiple times until they finally sent a car for me. They were communicative while they had my car, and actually finished it a day and a half early! It looks good as new, and they cleaned the inside, which was a nice surprise. Hopefully I won't need any body work done in the near future, but if I do I'll definitely go back! Courteous, professional, excellent work. read more

100% would recommend city center collision to anyone!! As soon as I walked into the door Tim and Todd were extremely helpful throughout the whole process. They were able to get my truck in the shop within a week. The quality of the work they do is worth every penny!! read more

Having to bring back for some issues. Thanks to Eric for following up with my concerns.

When My Nissan Maxima was rear ended, city center got in me into their shop quick and restored the damage ima timely fashion. Highly recommend t their services read more

I took my car into City Center at my insurance company's recommendations after an accident (I lost control of the steering on a wet highway; car spun out and hit the concrete barrier a couple of times, completely smashing up the front bumper). It took them a couple weeks to get it fixed but given the current circumstances and the fact that my insurance got me a very nice rental, I couldn't complain. The fellows at CC were very thorough in fixing my car, they listened to and investigated a possible issue I thought it may have (just to be sure) and when I picked it up not only did it look and drive as good as new, it was squeaky CLEAN inside and out! I'm pretty impressed. read more

These guys were SO good to me. I had the misfortune of having my car vandalized twice in a three week span. After a professional and excellent job done during my first repair- they were the first place I called when the second event happened. They kept me updated, walked me through the repairs that were done, and were just so professional and nice. My car looks better now than it did before the damages because they took the time to detail the interior and exterior and the repair job was flawless. I had a small problem following the second repair (that was very likely unrelated to anything they had done) and they invited my right in and fixed it. Despite my misfortune, am loyal to City Center Collision. They do great work and are great people. With no hesitation I would recommend them to do any car body work you need. read more

I was recommended to city center through my insurance (progressive) & I highly DO NOT recommended. It took them a whole month for them to get started on my vehicle. They kept giving me the run around about parts being on back order. Okay fine, I'm patient. During that time I dropped in to have my car checked because the heater stopped working they said it was the coolant system & wouldn't work on it until all the parts came in & did a diagnostic. Ok. After dropping my vehicle off it took another month for them to "fix". Again the run around about parts being on back order. Pulling out of the parking lot when I pick up my car the check engine light pops up so I have the man hook his machine up, he took awfully long & said it was 'my sensors recalibrating because I stepped on the break'. Ok. Car feels great I'm running my errands driving on the freeway. Next day I'm on the freeway & my car comes to almost a complete stop. Scary! Over heating issues. I take it in Monday they said it was an air bubble, he lied straight to my face. Now my vehicle was driving just fine before I dropped it off now I can't even go 40-60mph. I called them & they refused to fix it. Turns out they put the wrong coolant in & didnt mention my motor being messed up not once when that's an obvious problem! They let me drive my car like that! On the paper work it states the put the right coolant in & told progressive they did. They tried to make it seem like it was my fault when the guy knew the whole time & I had to fight with insurance to get my car fixed properly! They tried to wrong me! They are deceptive & crooked BE WARE. read more

I'm SO impressed by these guys! I came back from a trip and found out someone had hit my car... not what you want to come back to... My insurance recommended City Center Collision and they had my car in and out of the shop with my bumper all fixed and car looking brand new in 2 days! Seriously these guys rocked. They were so friendly, super professional, were transparent and communicated with me every step of the way and most importantly my car looks awesome! Spotless in and out, which I so wasn't expecting them to clean the inside. Hopefully my car won't have to revisit the shop again anytime soon, but if it does they will for sure be where I go. Highly recommend! read more

On two separate occasions my fiancé's car had been wrecked into. Both times we took his RAV4 to this shop for repairs. These guys are SO great. They made sure everything was taken care of and the car was repaired in a timely manner. They worked well with the insurance company. I would highly recommend this repair shop. Staff is friendly and they really know what they are doing. The RAV4 looks better than new! read more

I was in an auto accident and at the direction of insurance I took my Chevy Captiva into City Center Collision on November 15, 2021. At the start the guys were extremely helpful and very polite. I was originally told the vehicle would take around 2-3 weeks due to supply chain issues and them being short staffed. After about 3 weeks I had not heard from the auto shop so I called. I was told then that a piece they ordered did not line up correctly so they would reorder the part and hopefully have it fixed soon. 30 days after taking it to them I received a call from insurance that said the rental could not be extended because they hadn't received a supplement from City Center. I called City Center and was told that they would get right on it and send the supplement to insurance. I then received a call from enterprise who I had my rental through. Enterprise told me that after speaking with insurance whom called the shop that "They have been booked over capacity - they did not look at the car until 12/15 - they ordered parts on 12/15 and came in on 12/22 - side marker no other delays." Due to this insurance would no longer cover a rental. On Friday December 31, I received a call from City Center that said my car would be ready by end of business that day. I told them that we were currently out of town that I would be back Tuesday morning. They said perfect I could pick up then. Tuesday morning at 8 am I showed up and was told that on Monday they took my car to have the tires aligned and realized the tire rod was broken and that it would instead be ready by end of business Tuesday and that they would call me. I did not receive a call on Tuesday. I did receive a call on Wednesday 1/5/22, to let me know that the car would be ready around end of business. I went in that afternoon, and spoke with the front desk. He told me then that they fixed damage on the front and rear driver side. Once we went out to look at the car I noticed that a panel on the driver side mirror was missing. When asked about that the man went inside to look at his records. Once he came back he told me there was no damage to the driver side door. I explained that I have pictures of the mirror hanging from the car. He said the mechanic working on the car was sick and would call me on Friday. After getting into my vehicle, the change oil light, check park assist, and check traction control light were on. None of these were on prior to the auto accident. I understand supply chain issues and short staffing, but the run around and the inconstancy as well as poor service I have received in unacceptable. read more

I own Cm hauling in Tacoma Wa . and work with a lot of body shops here in the greater puget sound . And Recently had my 2012 dodge ram 3500 fixed by the Crüe at city center collision they went above and beyond to make sure I got into a rental car and back on the road . Got my truck back looked good as new. If your looking for a shop you can trust City center is it. Sincerely . Jon Adidge read more

Used Living Social Voucher, ford focus.. They called me 5PM - pick up car. Bottom of console, goop from a prev. spill gas pedal. above carpet had not been touched. LS claimed headlight adj.and rain-ex, neither was done. 5 PM couldn't wait around to fix. I'd removed vinyl seat covers and asked that they not shampoo upholstery 'cause they were new condition. Big rain that day, I believe seat got soaked, so they told me they shampooed upholstery, I was annoyed, it was all wet. I tipped well. Lesson learned, emphasize your understanding of what you'll get and don't tip until you determine a good job was performed. As usual, get what you pay for ~ read more

Amazing place they took care of my truck were honest and trustworthy all the damages from the accident were replaced and they took great care of me and my truck -Justin read more

Classic car ended up with just as much damage as it went in with. They left a 1937 Jaguar out in the rain which left the interior smelling terribly, the radio damaged and not working, and the interior warped by weather damage. They essentially held the car hostage for months without communication in where they were with repairs. I had to call for my family to get info and urged them to contact me with updates, which they agreed to. They never did. Do NOT take your vehicles here. Insurance companies will no longer use them as their suggested shop. Negligent. read more

I bought a Living Social deal for a full interior and exterior detailing job. From start to finish it was a very positive experience. The ladies at the desk were very friendly. They introduced me to the man that was going to do the detail work. He walked me out to the car and asked if there was anything specific they needed to pay special attention. I appreciate that they were flexible on the time they needed my car. I also appreciate they kept in touch with me during the day to let me know when my car would be finished. I showed up as they were finishing up the car. My detailer apologized for taking longer than quoted (it was only 5 minutes longer, so it was hardly an inconvenience, but it was impressive he mentioned it :-). He then again brought me out to the car and asked if I saw anything they might have missed. I looked at the car inside and out and I have to say I'm 100% satisfied with the work they did. It is nice to drive around in my 10+ year old vehicle and feel like it's brand new. Thank you for the great work! read more

I purchased a coupon for a detail and a small paint repair. It was well worth it. They dropped me off at work, and picked me up when they finished. They did an outstanding job inside out. I will definitely come back for another detail. The employees were also super friendly and helpful. read more

Just had our F350 Dually detailed at City Center Collision and Detail and WOW what a great job they did. We have used several other detail places prior to this but this is our new go-to place. They honored our Groupon without charging us extra for the truck - dually and all, and got some scuffs, etc., out we never thought would come out. Good people, good work and good price. What more could you ask for. Check them out. Ask for Eric the owner. read more

Outstanding customers service and I use this shop all the time for our fleet vehicles and I have never had any issues. The finish jobs are above par compared to other shops in the area that I have used. KEEP THE GOOD WORK UP read more

A few weeks ago I got into a minor accident which scratched up my bumper and broke some bracing. Because of the deductible, I hadn't bothered to get an estimate or do the repairs. But today I was driving past City Center Collision (and their beautifully renovated vintage building), when I decided on impulse to get a quote. Even though it was past their closing time, the place was a beehive of controlled activity as workers continued to work on vehicles and take care of customers. The owners were amazingly friendly and helpful. After discussing the damage, looking at it carefully, and asking me questions, he sat down at the computer and gave me a detailed quote including a discount on the labor. I couldn't be more satisfied with the service and treatment I received from this customer-centric, friendly, and organized establishment. I would recommend them to anyone. read more

Had my 2014 Subaru Wrx repaired by city center they did a spectacular job on my vehicle from the speedy process to the amazing detail and the great customer service they had kept me updated throughout the process highly recommend! Thanks you once again! read more

To be honest, I'm sure this place does great body work, but not worth it for a detail. I used a living social coupon to have a full interior/exterior detail with paint chip repair done, and it wasn't great. I'm sure they cleaned it good inside and out, maybe even waxed it, but there wasn't any paint chips repaired and there was still haze and glare on the inside of the windshield. They were friendly, but it also took almost 2 hours later than quoted to finish it. I will take my car to an actual detail shop next time. read more

We had a great experience here. They were. Quick and thorough. We had a snag with the insurance payment, and City Collision helped take care if everything! Something that could have been a big mess, was handled professionally and neighborly! read more

Very rude i went in with my classic car for a paint and body work quote and the gentleman acted like i was wasting his time. He didnt ask me any questions and took some pictures and said ill call you with a quote tomorrow. Three days later i called there and he said he was still working on the quote and said he would call me the next day. Two weeks later and they still have not called. read more