My salesperson Miguel was super helpful. I was looking for smaller less bulky recliner for my elderly father. He gave me great tips on what would be better options. I did end up getting the Ryder power recliner and my dad couldn't be happier. He says it's very comfortable and easy to lay back. The delivery guys also set it up for him pretty quickly. Overall, the value and service was amazing!! read more

Warranty issues, manufacture issue whatever it is Leather Sectional is sagging from not manufacture properly. Insufficient foam on the back. It is clear that parts of the sectional were not even used so it is clear of the issue. I bought a warranty that cover the sectional. The service warranty technician came and diagnosed the issue that insufficient foam causing the sagging and yet they do not want to fix my Sectional. I bought it just Dec 2023 and still under warranty. I am going to get in touch with the reginal manager of Orlando area and will update this review. I plan to let put review everywhere about this situation. I will make an update when after i spoke to the CEO and Reginal Manager. It is a 5K Sectional with Warranty so i am expecting they fix the issue. read more

In the hunt to renew a get new furniture, city furniture it's the place to get some ideas ! When we walked in , we were greeted and given the opportunity to look so we had the chance to get some ideas ! Wish they had more of a selection when it came to not just beige or white couches ,, maybe gray or if not in store maybe online . Cute furniture but not many options to customize. read more

City Home - Furniture Stores Near Me - Pembroke Pines, Florida

purchased the Charlie Right Chaise Sectional. On my visit I looked at several sectionals. They salesperson was very helpful and patience. He carefully and throughly explained each description of the sofas making it easy to make my final decision. Love my new sofa. It is so comfortable and the navy blue adds so much style to my family room. Love the corduroy fabric. It is so easy to maintain. read more

City Home - Charlie Chaise Sectional - Furniture Stores Near Me - Pembroke Pines, Florida

I purchased the Charlie Right Chaise Sectional. On my visit I looked at several sectionals. They salesperson was very helpful and patience. He carefully and throughly explained each description of the sofas making it easy to make my final decision. Love my new sofa. It is so comfortable and the navy blue adds so much style to my family room. Love the corduroy fabric. It is so easy to maintain.purchased the Charlie Right Chaise Sectional. On my visit I looked at several sectionals. They salesperson was very helpful and patience. He carefully and throughly explained each description of the sofas making it easy to make my final decision. Love my new sofa. It is so comfortable and the navy blue adds so much style to my family room. Love the corduroy fabric. It is so easy to maintain. read more

Excellent service, lots of selection but not the quality that I'm looking for. Ken helped me today in finding a new sofa. He must have showed me a dozen different ones but none were overstuffed like I'm looking for to create a game room/ library. I wish he could have just been honest and told me that he doesn't have what I'm looking for but I can show you others. I had fun looking around read more

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i was looking for a leather recliner that wasn't too bulky I bought eve recliner and it exceeded my expectations highly recommended, read more

City Home - Furniture Stores Near Me - Pembroke Pines, Florida

**Buyer Beware** City Furniture is hands down the most **deceitful company** I've dealt with. Do **NOT** buy from them. I purchased a couch **plus their stain protection package** (which is supposed to give you peace of mind). When a stain occurred, I followed their process exactly. A technician came out and **could not remove the stain**. Here's where it gets ridiculous * The couch is **no longer sold in stores** * I was told my *only* option was to wait **12 weeks** for casing covers (which is already unacceptable--covering a problem is not fixing it) * THEN I get a call saying **the parts aren't even available anymore** So after all that, they now say they'll "NOT move forward with the claim." This entire process has been misleading, exhausting, and honestly feels like **fraud**. Selling a protection plan and then failing to honor it when it's actually needed is unacceptable. Save yourself the stress, wasted time, and frustration--**take your business elsewhere**. read more

I was impressed with the service I received at City Furniture. Nice group of professional staff. City furniture, offers a wide variety of home furnishings at an excellent price. Anyone looking for good quality furniture, head to City Furniture. read more

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I purchased a cabinet and I was told they only had one left. The one on the floor was damaged but my Salesperson assured us that if I did receive it and it was damaged that I was to reject the delivery. When it arrived it was totally damaged, a door was ripped off, outside had alot of damage, nothing could be repaired. The delivery person refused to take it back, I spoke to his manager that also refused. They left and I called the store. I was told it was not refundable and even though I had the warranty they would not help. I went to the store and the Salesperson worked hard to help. I finally got a refund for the cabinet, but not for the shipping cost that was excessive. The piece should have never been shipped out since it was obviously damaged and could not even be sold in their Outlet Store. They have no concern for the customer. I would never buy any furniture from that store again. read more

Located on the outside east end of Pembroke Lakes Mall, this furniture store is a decent location but not huge so the options are maybe limited compared to other companies with larger locations/selections. Jhoesph (I think that's the spelling) was very helpful in our search unfortunately though we didn't find anything we really liked. There is plenty of staff to help for the size. This location used to bake cookies which made the showroom smell delightful but I guess that is a thing of the past like many things. Prices are comparable to other stores in the area. read more

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City Furniture has a stylish and affordable selection with great quality for the price. Andrew W. is fantastic! read more

City Home - Furniture Stores Near Me - Pembroke Pines, Florida

5 stars It was a great experience. We were shopping for a mattress and out salesman Jose Touzet was wonderful to work with. He allowed us plenty of time to test out the mattresses and offered read more

I purchased a mattress from City Furniture of Pembroke Pines about a month ago after being promised 60 months of interest-free financing by both the salesperson Jideofor Agudosi (Jaydee) and the store manager Mari. This financing offer was the only reason I agreed to spend more than I had planned. Unfortunately, I've now discovered that the credit card company is charging interest -- contradicting what was clearly promised at the time of purchase. I returned to the store to resolve the issue, but the manager no longer works there and I haven't been able to speak to anyone helpful. I've called three times since, and each time I was denied access to the salesperson and told no manager was available. This experience has been extremely disappointing and feels deceptive. I would strongly advise others to get any promises from this store in writing and double-check all financing terms with the credit provider directly before purchasing read more

I am so happy with my purchase! Brian went above and beyond to make me happy. We was professional, not sales pitchy, very patient and filled with information. I told him to show me what's in stock ONLY and within my budget. He did just that and two days later all of my furniture is in my apartment. I highly recommend Brian - I can't believe he made it happen but he did. Would definitely order again - let's hope this quality holds up. Delivery and years of protection is over the top expensive and needs to be adjusted to the rates from large National companies alike (Raymour and Flanigan BOBS Macy's etc) I declined coverage and asked for discounted shipping which again Brian was able to accommodate together with the assistant manager. read more

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Worst customer service! DO NOT BUY THE WARRANTY! was told by my sales person that the 3 year warranty would cover any accidental damages .. filed a warranty claim due to muy table developing some spots on the laquard.. we hardly even used the table and never would put anything hot on top ..so the laquard material should not be bubbling up.. was told that after review the warranty does not cover normal wear! I was like wth! Spoke to the manager in claims and ge said there is nothing he can do .. that the warranty only covers defects. Stay away from city furniture! They lie! read more

Terrible experience purchasing a couch. Before I placed order I was told one piece was on back order for 2 weeks. After placing the order and opening the city credit card I was informed 2 pieces on back order. Beware the 36 months free financing comes with a 2% origination fee that I do not remember hearing about but supposedly was disclosed to me at the store. The salesman then placed a delivery for two weeks later and said cannot get any sooner. Delivery experience was a nightmare. On first delivery they did not connect the sectionals together correctly and also we're missing the power adapter connection for the recliner but lied and said it did not recline because it had to have the end recliner attached also. So we were left with a partial couch that did not recline at all. The second delivery the driver called wrong number even though I gave clear instructions on multiple occasions with the correct number to call. After calling City furniture again, they finally corrected the phone number for delivery. Then when the driver arrived he was upset that he was supposed to connect the sectional pieces together and said it wasn't his job because it was two separate deliveries even though I had the delivery and installation service! Then he lied and said he connected the power for the recliners and rushed out in a hurry. The driver had a very poor attitude about providing the service I paid for. Soon after he left, we discovered the sectionals were not connected correctly and none of the chairs reclined and one was missing a connector for the power to work. I immediately called customer service to complain about the delivery and inoperable sectional with a missing adapter. Everyone I spoke with passes the buck. The customer service rep said do not worry the technician will come fully prepared with all equipment and resolve my issue and placed a service call for two days later. Today I waited for the technician all afternoon and it was now past 5pm without any messages or updates. Spoke with customer service rep who informed me the technician is running late and hopefully will come tonight in about one hour. I then spoke with the customer service supervisor and reached Lamoya. She said I am stuck with this purchase and said the technician will not have the transformer and she can mail it out to me. They expect me to put it together myself or wait another full wasted day waiting for a technician again. Meantime my sectional is not reclining is not operable and is uncomfortable. I waited for another hour and half and did not hear from the technician. I called customer service and they informed me the technician just had car trouble and will not be coming out at all. I WASTED day three of waiting for completion of this sectional! Now I have to wait for the technician to send me a message with the time window he will be coming out tomorrow. This will be day FOUR wasted at home waiting on completion of the sectional. Apparently my time is not respected or valuable to City Furniture. I already emailed Kate@cityfurniture.com only received a recorded phone call to share my experience with them! They do NOTHING! City furniture traps you in the sale by saying NO RETURNS or discounts even with all of the mistakes, valuable time wasted and resources to have someone home all the deliveries and visits. Their answer is "I signed the paper" so no refunds or discounts. Just deal with it and keep waiting as many times as it takes for them to correct their own mistakes and poor service. DO NOT sign any paperwork if you have partial delivery and WAIT until all pieces are delivered and WORKING. WORSE experience purchasing furniture and do NOT recommend the Pembroke Pines location for any purchases!! read more

I may sound strange saying this as a woman, but I hate buying furniture and anything to do with the home. I find it stressful. I stepped into City Furniture, mentally preparing myself. Not once. Not twice. But thrice. I went the first time to take a look at platforms and beds. I went the second time to place an order. I went the third time to see what else I could potentially purchase from there and after falling in love with a dining room table where I stubbed my toe, consequently deciding against the table, I didn't bother returning. Carlos was my guy and placed the order for me. I found him very attentive in person, but I wasn't too pleased with his lack of follow-up. One of my pieces was on back order and even after I e-mailed him, he never replied. Luckily the website is pretty user friendly, so I got my answers from there. As far as the deliveries (as I had multiple ones), they all came within their allotted times, sometimes even early. The men working always made sure to call ahead, as well, of course, the company itself sending a text with a tracker where you could see where they were. Very organized and efficient. There was only one error. At some point, someone mislabeled a piece and so my platform took longer than needed to set up after a month waiting for its accompanying headboard. I wasn't happy. Needless to say, they fixed this within the week, but I feel this shouldn't have happened to begin with, especially given the wait times for furniture arrival. I know we are in the middle of a pandemic, but I shouldn't be considering myself fortunate for getting everything set up in less than two months! read more

Without question the worst shopping experience of all time. The sales person (Allison) has no business selling crack, let alone furniture. I'm sure she's gone by now but this "poor excuse" for a salesperson never had the decency of returning a call or email after the sale was completed. When the furniture arrived there was a missing part. After several weeks it was finally delivered...I won't bore you with all the hell it took just to get someone to help me. Many the items we purchased are of poor quality and have been replaced or are falling apart. We spent over $15k on just a few essentials which aren't worth crap anyone. SAVE YOURSELF THE AGGRAVATION....NEVER BUT FROM SHI&$$TY FURNITURE! read more

Over the years, I have bought several pieces of furniture from this City Furniture. They have some really interesting pieces and others that are just sort of bland. I've never had any serious issues with them. Delivery was always within the allotted window time. I bought a bedroom set from them about 5 months ago. It seems to be good quality. As with other furniture stores in the area, the sales people follow too closely and can be somewhat pesty depending on who the sales person is. This is my pet peeve in life. Following me and peppering me with questions is not going to make me spend money. I assume that is true for a lot of other people as well. City Furniture has Wine and Design events monthly. I believe they rotate stores all throughout South Florida. Although someone did say that they have it monthly at the Pines store. I am not 100% sure. You can learn some helpful decorating tips like I did. People tend to interrupt the speaker so it drags out longer than it should. Questions are supposed to be asked at the end of the discussion but some people just don't pay attention to the rules. They offer a maximum of two glasses of wine and some subpar food offerings. I suggest eating before going to one of these events. All in all, I think City Furniture is a decent place to shop for furniture. Their pricing is fair and they have some free delivery from time to time throughout the year if you are an email subscriber. read more

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We recently purchased a new dining set and we truly love it! The sales person was very helpful and knowledgeable we came in very last minute and was able to get our item same day at the warehouse! Price was also in budget. We look to purchase more furniture soon. read more

City Home - Table Set Sturdy - Furniture Stores Near Me - Pembroke Pines, Florida

Worse customer service ever. DO NOT BUY THE EXTENDED WARRANTY ! I called them due that my sofa that I bought last year both arms are lose. The sales guy David Tardiff told me with the extend warranty it should be cover for any issues with the sofa for 3 years. Now I called them to ge this situation fix and now telling me that it won't cover any damage like that .. it only cover manufactory issues and the I will have to pu extra to get it fix . They are a bunch of liars .. I am sure i am not the only one that been played but this people ... read more

City Home - Furniture Stores Near Me - Pembroke Pines, Florida

I was extremely satisfied with my purchase and delivery from City. I have purchased multiple items from them for almost every living area in my home. This time I purchased a bed which was delivered earlier then expected and very pleasant to deal with the delivery staff. I would recommend City Furniture to anyone looking for quality at a great price. read more

I purchased a $2,400.00 bedroom set here. When it was delivered to my home , the furniture was in boxes. When we opened the boxes we noticed the furniture was all damaged and had mold and mildew. We called Citi Furniture within 24 hours to report the damage. We followed exactly what the policy was. City Furniture has given me the runaround and and it's been over 2 months now, and still nothing resolved. I even paid the extra couple of hounded Dollie's for the extra warranty. Check out the pictures. The product still in boxes and damaged. Do not purchase from this store, actually don't purchase from Citi Furniture at all. This was a nightmare. I even went to the store and they did absolutely nothing. They said ,"we will escalate this." Whatever that means. Still waiting and nothing. My next step is to bring the damaged and moldy furniture to their front door with a sign that says , "Citi Furniture sells damaged furniture" read more

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Totally disappointed in the customer service, or lack thereof my family and I received during a visit to purchase a mattress. As a long time customer with City furniture, I have never experienced any negativity or bias when working with an associate until today. The sales associate was very unprofessional, and clearly came over to "assist " us with strong, pre conceived notions regarding our knowledge of mattresses,purchasing and price point. Additionally, her tone throughout the short time we spent there was very condescending , which does not align with City furniture's mission/ values. read more

This is an absolute scam. You are buying expensive furniture so they sell you the service for insurance to cover water marks scratches and rips. Yet when you make a claim they want to tell you that it's not water marks its chemical marks.... Are you seriously trying to lie so you don't provide the service you sold me... DONT SHOP HERE. Save your time and don't get the scam of "warranty" that they provide. This place is an absolute scam. read more

Came here to fantasize about a mirror that I have been looking for. I know what City Furniture prices look like and I would never buy a mirror from here. This is strictly furniture purchases from me. Upon entering the store the gentleman greeted me and my kids and was nice and friendly. We browsed around their wonderful and expensive selection. I know that on the weekends they make the best chocolate chip cookies for the kids. All in all City furniture has a great selection that caters for every generational style of home design. The prices are astronomical for things that I know are compressed wood and won't last more than 5 years tops. Either way a girl can dream. read more

This is the second attempt to deliver my order. The first time it never arrived and this time there's a broken piece. Now, we have a third delivery to replace the bad piece. I still don't have the whole order. Instead, I have to pay my first bill this week. Shame on you, City Furniture! read more

I feel like I've been robbed!!! Beware of City Furniture's atrocious customer service! Something you never expect from a large retailer like this. I wish I read the reviews earlier. Our sales associate was helpful, but once the couch was delivered to us we noticed tons of defects, after dealing with scripted Customer Service representatives for half a day we finally got an exchange scheduled. The second couch came to us just as bad. In my attempt to not have them send out a third defective couch we asked to choose a new couch, knowing a refund would be an even bigger headache and anticipating that these defects are continuous throughout this line of couches. 'Customer service' remained on script saying that wasn't possible, but they could send out a third couch of the same brand. More work for the company since BOTH couches in this brand have had the same exact problems. Then Customer Service tells me the leather furniture in the show room is specially treated so that's why it doesn't look the same as the one delivered to me! I expect what I saw, not a defective version of it!!! The only reason we were coming here to buy a couch is that our last couch from them broke (under warranty) and they were unable to fix it because it had been discontinued. They offered us a credit for the broken couch (which they now have listed in their 'returned area' for $150 less than what we bought it for...it's 2+years old!!!) and we ended up spending an extra thousand dollars for this one. I wish I had my old broken couch back not to have to deal with this nightmare!!! read more

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Upon purchasing our loveseat the sales rep asked when we wanted it delivered. We said no hurry, nevertheless she offered next day delivery. So we said ok. Turns out there was a service charge $$$ for next day delivery. There was no sale on our choice during the Memorial Day Weekend except for FREE Premium Delivery. City Furniture never disclosed the extra "inventory fee" for our next day FREE delivery... read more

I purchased a tv unit and it was delivered broken. The driver refused to take it and left a broken unit in the middle of my living room. They offered an exchanged and delivered another broken unit. I asked them to please take both broken units and they refused again, leaving me one in the middle of my living room. I don't have time for this and I already missed two days of work. I decided to cancel my entire order and now I need to wait another week for them to pick up the broken unit . The was the worst service possible. read more

I finally got the swivel accent chair for the blakely collection, and totally satisfied with styling and quality. Great product, city furniture always has the best prices for the quality. read more

Was a good experience had a few hick-ups trying to determine what was in stock but we got it done. We want to come back eventually to furnish some other parts of the house. We were not pestered around the showroom which is nice we were free to roam. When we had questions our sales man found us quickly and helped us out. read more

Please don't waste your time with this company worst quality and service ever! I got a dining table with a manufactured problem imposible to assemble, we got the table to the warehouse and they receive our table, then they say they can't give us the money back, either a opportunity to change the table, really? Now they have my money and the table, they said on Thursday they was going to analyze if they can give us a reselect opportunity but have past 120 hrs and we haven't receive answers. Also we bought 6 chairs (3 with imperfections) a console broken, a sectional with imperfections... I can't believe this kind of companies still have customers! https://www.facebook.com/CityFurniture/ read more

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Highway robbery! Bought almost $20k in furniture here to be shipped to the Caribbean. After submitting my Bill of Lading I had to babysit the original sales member for my tax return for over 3 months. Then when I had enough a family member went in on my behalf to meet with the manager which was useless. The original sales associate and manager tell him they refunded some card that wasn't mine and basically it's not them. When I took a screen shot of the screen the manager was showing my family member it said cash was exchanged; inciting that some inside job was done and I was NOT the recipient‍‍. All in all they are refusing to issue my tax refund due to me over $1000. If you want honest, ethical, and speedy service go elsewhere!! read more

If I could give this place 0 stars I would! Long story short, we bought the warranty for the couch. Needed a part and requested over 7 months ago with their warranty department. The customer service has been nothing but nasty and rude! Still have no estimated shipping date. Still no part. UPDATE: City Furniture delivered a whole new piece and exchanged the old piece in less than 3 weeks from when I posted the review. Thank you, City Furniture. read more

Recently went in looking for a couch and a dining set. Ken Y. helped us and he was awesome. Walked around with us and when we saw something we liked told us all the options the piece came in which I really liked because sometimes a color was off but then he'd say it also comes in this color and we feel in love with the piece. Awesome customer service. read more

Yes, another one star for this awful place, and only because there's no choice for a zero star choice. Jose Touzet is the most awful salesperson I've ever met, and his employment there makes sense because this box chain deceptive practices matches his demeanor. Quick to cheaply made, clunky, low quality, unsustainable, particle board type furniture in a hurry. Because the fine print says that one you receive it, there are NO returns. My 88 year old mother got sold stuff there less than a year ago that is now falling apart. Jose only returned my call after escalating the issue several times, and doesn't return emails. Cheap car salesmen selling cheap furniture without any decency to care for that's best for their customers read more

UPDATE #2: City Furniture just delivered our tv/drawer unit with doors and according to City Furniture the delivery guys were supposed to adjust the chairs from the dining set delivered on September 15. The delivery person said he doesn't do that and the piece they delivered had three loose doors and one that does not latch and the delivery person said the person that would adjust the chairs could also fix today's unit too. AWFUL COMPANY! UPDATE: The person responding under business owner is not even management nor owner. Part of Social Media Department. They called yesterday and I explained everything and she called back today by saying her supervisor (still in the social media department) didn't authorize any compensation and that I needed to pay the difference between the wrong couch they delivered and the one we wanted from the beginning. No one from corporate (corporate not social media) has bothered to return my calls or messages through their web site. City Furniture has a good reputation but the Pembroke Pines location is terrible. They are the only store in the chain that doesn't have a receptionist to answer the phone so good luck getting your call answered or a response. The General Manager doesn't return phone calls and the culture at this location is say whatever you need to in order to close a sale snd move on to the next customer and don't waste time with current sales. read more

I don't recommend buying from this store and don't buy the warranty it is useless. I've recently purchased a dining set that has three months and it is defective. I've contacted customer service and they have a third party company that does the repairs. Well the technician at the first claim I did didn't do a good job and I reported the problem to the sales person, the manager of the store and customer service. I've provided pictures of the incident and I've also asked not to send that technician to the second claim I did because it happened again!! The paint of the dining set was falling apart and the technician painted with a different color!! They said that I can submit the claim every time it happens which I did but the problem persist!!! I spoke with the supervisor of the customer service all he said is that nothing can be done. The said that the warranty covers defects and this set has a defect because they replaced two chairs and the bench and it is happening again!! They go by the technician that supposedly came to fix it but instead he painted with a different color!! read more