BEST. SERVICE. EVER! What a team, everyone was welcoming, willing to help! It was a lo g process, but they made sure we were comfortable and reassured that we were leaving with the best option for our budget! Thank you immensely to Eriq, to the finance team and specially to Yadel! What a dream team you guys have. read more

City World Hyundai - Hyundai Tucson 2026 - Car Dealers Near Me - Bronx, New York

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City World Hyundai was my final stop on my car search, and I'm glad I ended up here. I was impressed by the attentive and friendly customer service. Leslie helped me throughout the process--she was patient, thoughtful, and genuinely interested in understanding my needs. She and her team found several options within my budget, and after spending some time weighing my choices, I found the right car. While the process itself took a few hours (which is typical when buying a car), the team made it as smooth as possible. Since I couldn't take my car home the same day, one of the employees drove me home, and they delivered my car to me the next day. The entire experience was seamless and exceeded my expectations. I truly appreciated the outstanding service at City World Hyundai. read more

DO NOT GO TO THIS DEALERSHIP Admittedly I was young and that's most likely why they took advantage of me. In September 2017, I returned my car to this dealership (with plates on - I know NOW that this was an error but I wasn't aware then) after my insurance payment nearly quadrupled and my car note was unaffordable. They texted and called me relentlessly to come back and take the car. They admitted they had the car in their possession and proceeded to drive it around NYC and Westchester, accumulating over $1200 in parking tickets and $700+ in ezpass violations. I had to find out from ticket notices mailed to me about tickets/violations almost going into judgement. I went to court twice and luckily because they sent me proof, on their letterhead or in text messages, that they had the car this whole time, I was able to get most of this vacated and dismissed. It's only coming up again EIGHT YEARS LATER because there was a 2017 ticket that fell through the cracks from New Rochelle that I'm also getting dismissed now. It's really ridiculous that the statute of limitations expired already. But I'll be taking this to the Better Business Bureau also because this operation is fraudulent and they scam you here. Please do not get a car from this dealership. read more

I'll just say this place commits fraud. Lying for financial gain during a financial transaction I'd FRAUD!! Do not trust anything they say...see document below. Clearly states I was overcharged 1000s of dollars. If u want to get ripped for 1000s of dollars City World Hyundai is for you read more

City World Hyundai - This is basically a letter I received stating I was charged an usually high amount of interest in regard to my very good credit score - Car Dealers Near Me - Bronx, New York

Lucia Acosta treated me with the highest of professionalism, respect, courtesy. She explained the details of a leasing and purchasing process. I intend to referred friends to her. read more

Too clever by half corporate operators who drip contempt for customers from the moment you arrive and have no idea where to enter, or who to speak to. Once you figure out how to get in the place they direct you to customer service agents who are as friendly as your local DMV DEI hires. Their job is to get you to commit to an expensive inspection (over $325, whether they can diagnose the problem or not), without your ever having spoken to a mechanic about anything. You ask how long this might take they tell you at least two hours, and possibly much longer. And that's after you've made the appointment! I left, and was lucky I didn't wreck trying to get out of there (they are located on the very busy service road leading to I 95 S). Bottom line? Hyundai service centers *suck,* and that's why I will never by another (low-priced) Hyundai again. Good mechanical service is important, and these slicksters ain't providing it. read more

Diane Almonte was super attentive from the minute I stepped onto the sidewalk of the dealership. She was friendly, kind, courteous and most importantly attentive and a good listener. She was very thorough and at no point did I feel rushed to make a decision. I truly felt like a family member and for me this type of customer service should be as easy as she made my experience. Ask to speak with Diana Almonte 10 + Stars.... read more

They scammed me. They added like 2k in fees and a car that was on sale for 10k. Ballooned to about 18k. Before signing anything make sure you ask for the fee break down. read more

I have had nothing but the best service with City World Hyundai service department. Chris was the person that took care of me and my husband. He was very respectful and nice. Thank you for your help Chris! read more

Drove from NJ to purchase a specific car which i checked was available immediately before leaving. Surprise surprise - it had been sold by the time i got there. So desperately dishonest. The reason car dealerships / salesmen have the reputation they do read more

Service was prompt, professional and polite. This was my very first visit and I hope that this was a typical experience.

Just leased a 2025 Santa Fe with the help of Hason Gonzalez and Manager Ramon! They were so helpful and professional! Definitely would recommend to a friend ! read more

Fantastic place to purchase your next automobile. Employees are friendly and helpful for any needs you may have. Oscar is the man there. read more

It is very discouraging when trying to look for a promising business that should do good by any customers that comes in for business. If you can't have trust with the people you doing business with then you are blindly throwing away your money just giving it away for free. People works hard for the money they have earned. No one wants to earn something only to get ripped off and cheated by "City World Hyundai" . Do not trust them when they tell you that you will get Cash when referring anyone to their dealership for business. Even if you have a high and 800 credit score, they don't give you promising deals. They only care about making sales not having a great relationship. read more

I had a really pleasant, easy, and fun car-buying experience at City World Hyundai yesterday. Oscar was a real pleasure to work with and I felt like the entire team was working together to meet my needs-Shaniquia who invited me in to test drive at the last minute, Oscar who patiently let me open up and drive all the cars I wanted, explained all of the features and helped me make a decision, to the manager Erizardo who ensured I got all of the deals that I deserved, and of course, Tony who made sure I didn't leave without protecting my new rims from these rough Bronx streets. I highly recommend this dealership-this was not my first car-buying experience, but it was definitely the best! read more

City World Hyundai - My new car still wrapped in plastic - Car Dealers Near Me - Bronx, New York

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Where do I start!! it was April 8th and I was driving around looking at different car dealers bc I was just looking to see what was out there, what could be done for me as I was somewhat upside down with the vehicle I had. I stopped at Cityworld Hyundai just looking at what they had on their lot. Here comes Hasan, a salesman to greet me, explaining the models and what each one had to offer, mind you it's about 6pm, no pressure, took his time with me and believe me no pressure what so ever!!! I settled on the 2025 Tuscon white on white, not what I wanted for the interior but now they I have it I love it!!! Hasan made the experience of buying and trading so hassle free and mind you they should have been closed by 8 and I left with my new car all shiny, all paperwork in hand with my keys and a big smile on my face, smoothest sale ever and believe me I have owned many new cars where you sit and wait for hours in dealerships, this time around it was different. From the moment I pulled up you could tell that Cityworld Hyundai was different, the listened they were not the pushy salesmen/ladies like other dealerships.. Check them out and ask for Hasan, you won't be sorry!! Tell him Madonna sent you over.. read more

I am a very happy and satisfied Hyundai customer. Every time I visit the Hyundai (Maintenance) location (in the Baychester area of the Bx, NY), I am greeted by Jimmy (and staff) with the best customer service - for myself and my vehicle. Thank you for always making me feel like a valued customer! Natasha R. read more

I got played like a violin at Cityworld. They must of been clowning me when I left out the door on how they suckered me. I don't know how these dealers sleep at night knowing how they lie, steal, and cheat just to make a sale. Long story short- 1. Was sold a car with an accident without being notified. ( had I known i would never buy a car with an accident) 2. Was lied to about not qualifying for a lease when I actually was but was swindled into financing a preowned car with an accident. 3. Lied to about the total amount of payments on the car. In short, Don't be fooled by the friendly chit chat and irrelevant talk about things other then your purchase- Diana is good at this - she got me good.... with all the distractions and friendly talk and failed to disclose the car had an accident. She will ask you 100 questions that has nothing to do with the car to bamboozle you. Don't sign your car fax until you have confirmed the information on the car. They will purposely rush you through the signing process! Also they tire out their customers by dragging out the whole process to almost 5 hours while they do switch and bate on prices- so you are so exhausted and just want to sign and leave. They had me in there till almost 10 at night with a newborn baby! Went in the next day to try to Resolve this issues and again they try to play me for a fool with their back and forth shenanigans and in the end blame me for buying the car-even was told leases are more expensive then financing- like what ???? Okay I'm boo boo the clown. So yea I was on a high thinking I got a good deal till I saw the car fax and was offered the option to purchase again but with a lease. CityWorld has extremely unethical practices and knows how to scam people without knowing they got scam. If it wasn't for the car fax report being emailed I wouldn't have known about the accident nor that I qualified for a lease. To all who read this: Remember you do not have to sign anything! And do not laugh and giggle with them look at the numbers looks at your paperwork walk away if they are taking to long . Don't be a fool like me ! read more

Grimmy I was 15 mins away spoke with Manuel all the way up too 12 pm went thier and told me the car was sold then tries showing me another car shysters bait and switch I will also file complaint with BBB I see it's a practice they do disgusting read more

This place is the worst. They double the prices on the vehicle of your choice and then they take hours just to get everything ready, then they rush you to sign the paperwork because they want to go home. They run your credit 15-20 times then they tell u all sorts. Don't be fooled with their smile. I wouldnt recommend City World Hyundai Boston Road to anyone. read more

6/27/2024 I was help by Alexa she is the best very helpful very honest very straightforward she took her time showed me each car told her features I would like or want in my car she listened and found me something that I prefer now I'm driving a 2024 Hyundai Sonata Limited I made the best choice and decision they only wait was the banking and getting a approval which didn't take much but it got situated and I was able to leave with my car same day I love my Hyundai and I'm honestly glad I gave up my Honda will be referring everyone to Alexa and I hope everyone out here who is car shopping to choose Hyundai. This dealership is the best read more

Everyone at this place is very professional and courteous. They are very good with scheduling and will inform you of what needs to be done and what they've done after servicing your car. read more

unfortunately, I had to give them one star, but if it was up to me, I wouldn't give them anything. Poor customer service high monthly payments. Big deposits just shop around and the reason why they get a lot of five star reviews is because they coach a lot of their customers they actually want you to give them a review right there like, it looks like they're good dealership ,, but just do your research do your homework I do not recommend CW Hyundai from the Bronx ...... read more

Best dealership with amazing people. Diana, Peter, Oscar were so helpful and great to work with! Made the process easy and were honest about pricing and process! read more

Great customer service. I thought that I had an appointment, but I didn't. They took me in and explained that it would be a while but if I needed to leave to just let them know. They completed my oil change earlier than I thought and I made it back to work in time. read more

Great crew with exceptional customer service. I went in at 7:30am and in was out by 8:30am for the 3-month oil service.

They. Are. Horrible! My dealership closed and blue link made me an appointment with City World. I took my car in on 11/12/2021 because the door handle was broken and the start stop was not working. I also decided to get an oil change and a tire rotation. They changed the oil and rotated the tires right away. They manager (Jimmy Rodriguez) told me they fixed my door handle properly and that the previous dealership didn't do it right. The door handle is still loose and needs to be pushed to the right to open the door. In other words, it's the same way it was last time before it fully broke. When I dropped off the car I told him to please call me when it was ready. He said oh no no no, you can wait because it won't take long. Well, it took two hours to change the oil and rotate the tires. He then tells me they are about to fix your start stop. The guy trying to fix it spent a little over an hour driving my car around the Bronx to supposedly fix the problem. He took three different workers out riding (I assume to get their opinion). I bought my car in with a full tank and he ended up using a quarter tank of gas for nothing when gas is expensive. Three hours in the Jimmy Rodriguez (I think service manager) came and told me it's the battery and you need a new one (the car is less than three years old). I then said okay, do you need to order it? He said of course not, we keep batteries here. Just give us a few he said. I stood and watched and the guy never did anything else on my car. So, an hour later (now four hours in), the manager comes back and says we don't have your battery. We need to order it! At this point I am pissed and so annoyed but I say nothing about it because I want my car fixed. I just smile and say okay, thank you. The manager tells me on 11/12/21 that the battery will be in by Tuesday (11/16/21) and he will call me. By 11/22/21, I start calling them because it's been a while. I called them three different times and each time, I was hung up on. Twice I called and was told let me transfer you and they hung up on me and once I called and they left me on hold for the longest and then I hear someone pickup while talking in the background. Then the phone slams down. Today is 12/16/21, and my car is still not fixed and I never got a new battery. CITY WORLD never called me back and I can't get anyone in service to answer. So do yourself a favor and RUN, don't walk from this place. Not sure why I see good reviews. They lost a customer. Since my dealership closed, I thought I could buy my next car from them when this one goes back in January 2022. Obviously that's not happening. Why give my business to a company that clearly does not care. read more

I came here to purchase my first car, which I did, I got a 2022 palisade, and my rep was Izzy which she was excellent, professional, and did everything she could when guiding me on the process. She got me a good deal on my insurance and everything, Izzy you rock. But I must say, I left without anyone telling me anything about the car. I was being told they would tell me more about the vehicle and how to use its features and everything regarding registration, but no one told me anything. MY BIGGEST ISSUE: BUYERS BEWARE. PLEASE BE EXTREMELY CAREFUL WHEN DEALING WITH NEGOTIATIONS, ESPECIALLY WITH THEIR MANAGERS, TAKE PICTURES OF YOUR NEGOTIATION PAPERS, AND DON'T LET THEM RUSH YOU; THAT'S WHAT HAPPENED WITH ME. The manager lied to me and robbed me for $3,000. I told him I could only do $50k at the most with EVERYTHING included, and I mean everything taxes, fees, and downpayment. After negotiations, it went from $52 thousand and a couple of hundred to $50k flat, great. But to my surprise, what he did was not include my downpayment. He hid that fact, so I ended up paying over the 50k we agreed upon. I told him I couldn't do one more dollar from 50k, but he ended up playing with the numbers to make it look like he was coming down to 50k flat with everything included, but he decided not to have the down payment, so he charged me more then what the car was worth. We agreed on the car coming out to a $50k flat. My down payment was supposed to bring it down to $47k, but he made the car cost $53k, which was a few hundred more than he originally wanted. They knew this was my first time, so they played me. read more

I went in to this location twice to possible make a purchase. I was interested in buying a used vehicle but was not shown any used vehicle, it seems like the tactic is to stare buyers in lease deals or financing. I don't want to make this too lengthy but I will just say buyers beware. This place is a lot of twisting around of words and not fulfilling what they promise. read more

Went by today to visit the store and had a great experience! Receptionist was super friendly and directed me to the right people. Spoke with Yadel who was super easy to talk to and very helpful. If you're looking for a Hyundai and you're anywhere near the Bronx, the team here is top notch! read more

These guys are the best. Always so nice and kind and ready to help. I landed by this dealer because of an emergency and I am so glad I did. They have helped me with my car needs all the time and efficiently. Strongly recommend them. read more

I was desperately in need of an oil change and City World was the ONLY Hyundai garage in the five boroughs that wasn't rude to me on the phone when I asked if they could squeeze me in the same-day. Even though they were super busy, they still treated me with professionalism and respect. Shout out to Jimmy Rodriguez, the service advisor who was able to make sure I was in and out in a short amount of time. Thanks very much, guys! Great job! read more

Call for a part and they kept transferring me to someone eventually picks up and hangs up on you... Terrible service... Call back numerous time and it was thing when they say "customers comes first" what a joke They must be jerking off read more

Got me in and out quickly, fixed what they were supposed to lounge is terrible.

Was again very impressed by Jessica Rodriquez(4200), as with my last service visit she was extremely accommodating, knowledgeable and professional. read more

Very friendly staff. Employees like Michelle, Amari, and Willie were all very helpful. They take their time out to help me out. I would recommend to get service from here. read more

This is my second time this year dealing with this Hyundai but this review wouldn't be possible if it wasn't for Briant Rosa. Both times he's been amazing. He's patient, helpful and TRULY goes out of his way to help. He took care of the entire process both times. And this second time I got my car without even stepping into the dealership!!! How amazing is that! I don't know about any of you but my time is precious and I HATE wasting my time at the dealership (btw why is this even necessary?!!!) I'm usually VERY skeptical about EVERYTHING!! but having dealt with Briant in the past, I knew I could trust him to handle everything from start to finish and he delivered (literally!!)~he Delivered the car right to my driveway!! I'd definitely recommend Briant Rosa as a salesperson. He's dedicated, friendly, understanding, knowledgeable, polite, patient, very helpful and straightforward. read more

PLEASE READ THIS--I got seriously played by this place. I had just gone through a hard time and they saw how vulnerable I was and they literally robbed me. I went in to lease a car. I gave Diana $5,500 and Mikal $3,000. ASK ME WHY?? I was told by them that this money DID NOT go towards my lease but would make my monthly payments less. Where is the money? I had no idea what I was getting into and I was totally taken advantage of. I heard that when leasing a car, there is no need to put money down. They said that the more money I put down, the lesser my monthly payments will be. They took $8,500 from me, my monthly payments are close to $600 per month. It's like I got a Mercedes for this price. I am sick to my stomach over this and I'm getting help from no one there. THIS PLACE IS A SCAM AND IF THEY SEE YOU COMING IN BLIND, THEY WILL ROB YOU LIKE THEY DID ME. read more

*fake forced reviews** the reviews here and forced.... as your trying to buy a car the sales person makes you write a 5 star review for them on yelp and google...no account? no problem...they'll give you their computer to set on up, so you can leave a 5 star review...in order to get some bullshit discount. I declined an extended warranty and a store credit card....they still went ahead and signed me up. it was only a week later when I went back and looked at the heap of paperwork I had I realized they had still went ahead and charged me over $4000 for an extended warranty, which I'm still trying to get refunded back to me. they told me if they refunded it to me, they would have to increase the price of the car for the same amount, and re do my financing, which is bull! also since getting my car serviced here. nothing is ever resolved. it constantly stalls out, the trunk door keeps force closing when I open it. they say theres no issue....I'm not going there anymore for servicing or my next car. nothing is ever resolved and don't believe the reviews...they are all forced as the sales rep looks over your shoulder and then checks it and suggests edits, like making sure their name is mentioned so they get a bonus from their boss. read more

City World Hyundai in the Bronx is the worst dealership ever! Buyer beware and go somewhere else. I purchased a new 2021 Santa Fe Hybrid Blue in April 2021 and it's had nothing but problems. The dealership doesn't care, the manager lied to me on several occasions. While the repair center is good, especially Jimmy and Jessica, they can't overcome the bad customer service that the dealership specializes in. The real kicker, is when I purchased the car, the salesman kept pressuring me to give him a 5 start review online, over and over again he asked me. I held back because I was waiting to see how the service was and it went from bad to worse. One day while I was waiting at the dealership, I overheard a phone conversation with a salesperson who was pressuring another customer to give her a 5 star review! So don't believe any of these 5 part reviews, they were probably coerced! I will add that the bad customer service starts from the top. I've had multiple issues with this car and calling the customer service from the Hyundai corporation is a joke, they put you on hold forever and then they say they'll get back to you but they rarely do. I'm still trying to get them to refund a towing bill from November 8th, 2021 that was caused by them. My car broke down on a highway after they had done an update. Turns out thy didn't do the update properly so the car died on my way to work. They could't tow me off the highway so I had to wait for a police officer to call a tow truck. The tow truck was only allowed to tow me to a place in Westchester not to the Bronx, so they towed me to New Rochelle Hyundai. When I got there, I was told to call another tow company and get the car off of their property because they had no room for it. What?!!! They said I'd have to get it towed to upstate NY, because all of the local Hyundai repair centers were full. BTW I live in New Rochelle. Finally I tried to start the car again since I was stuck and I had my husband follow me to the Bronx dealership, where I was told the update hadn't been done properly the first time around, but they corrected the problem. I lost half a day of work due to this mess. So now Hyundai says they can't refund my tow charge until I jump through a bunch of hoops and when I call to find out exactly what the hoops are, I get a different answer each time. I would have been better off using my Triple A towing. They would have refunded my money within a month with minimal stress. In closing stay away from City World Hyundai in the Bronx and you may want to stay away from all Hyundais, since their customer service is awful! BTW my brand new Santa Fe sprung a massive engine oil leak within 5 weeks of ownership and none of the repair centers would fit me in even though the warning light came on the dash. The car lost 3.5 quarts of oil. Hopefully the engine isn't compromised. PS I live in New Rochelle, NY not CA! read more