They were extremely accommodating and made the whole process seamless and did a beautiful job.

Worst customer service! It is unbelievable that after confirming tow service, I waited one (1) hour and 40 mns, and after waiting all that time they canceled the tow truck. I had not choice but to call another company to tow my car. Definitely will not recommend using this business. They left me stranded in a very busy street in Brooklyn. read more

During the storm last month, my daughter's car was damaged by a snow plow. Took it to Five J's and they were wonderful. Johnny the adjuster was magnificent!! He explained everything that would be done from the vehicle pick up if needed, car rental pick up and return, and explained how my vehicle would be repaired. Johnny stated the repair would take a week and i was pleasantly surprised that it would be finished that soon. I was even more surprised when we received a call 3 days later (from drop off) that the car was ready!! The repair job was excellent! This will be my go to if I ever need body work again. read more

I had my truck rear ended at 45 miles an hour! I thought for sure I needed to buy a new car. I brought my car to five J's and in one week not only did it look better than it did when I got it from the dealer, but I was amazed how fast it was done how beautiful it looked and how hasslefree the experience was. They had a rent a car waiting for me, I didn't have to deal with the insurance company at all, and they fought to get everything corrected to perfection! Even when I had to return the Rent-A-Car, I was able to go there and they did that for me too. I highly recommend this place. It is nice to see a family run business that still exists with Quality and Care for the consumer. Mike (the owner) even called me to make sure that everything was to my satisfaction and thank me for my business. In today's day and age this does not exist in the commercial world. It is refreshing to know that quality and courtesy still exist! Anyone that needs their car done right without the hassle and the aggravation that an accident can bring see Mike. He's the best in a business. read more

They always go above and beyond for their customers! Five J's is the only one I trust with my car. Always honest & great service.

When NYPD recovered my stolen car, they called 5js. Towed from location 5j yard. $125. The next morning, 5js called me to let me know they had it. I showed up 2 hours later. $50 for 2 days storage. It was an older car-no full coverage. Car had suspension damage, not driveable, best friend is towing to my house where I will fix myself. Not spending thousands to repair an old car. 5js won't let his truck on their lot, they tow off their lot and drop it in front of their lot $100. So basically charged 2 days storage for 2 hours storage and $100 to tow 100 inches. My car was stolen by a criminal and my money stolen by a crook. read more

Best service and great professional mechanics in NY. Brought my truck to three other places and they had no clue what was the issue with my engine. 5 J's crew diagnosed the problem in five minutes. If you want quality mechanical and autobody work use them. Brian Reiniger read more

I can't comment on their auto repair abilit, but as a sub-contractor to NY City's parking/towing division, they are either incompe or criminal or both. They tow cars on Friday afternoons, and then shut down for weekends, even though their website claims they are open on Saturday. They do not have an answering service. They then have the gall to charge you for "storing" the car that they won't let you in store. The parent company makes it clear that they will not relay any messages to their tow pound supervisors; it collects fees from them and nothing else. When I finally reached someone, I was told I didn't need my driver's license to release my car-just a PHOTO of the license. According to NYC's parking violations website, that's illegal. It's also an invitation to theft, since it's easy to photoshop someone else's license and to claim their car. (Could wonder this "rule" be part of a chop shop scam?). I've reported this company to NYC's parking fines department , and to NY State's AG's office. If your car gets towed and you encounter trouble, you should, too. read more

Their name was given to me by the responsible party's insurance company and being newer to The Bronx I took a shot with them and I am glad I did. They had the car repair like new and faster than they said they would. They even detailed the car inside and out. They did change my license plate holder to theirs (even in the front - my damages was rear tail gate only) so that slightly bothered me. But the after market license plate holders I had purchased and installed were in my cargo area (unlike another review for them I read) thus only 4-1/2 stars instead of 5. I would highly recommend them for any body work you need done. read more

I took a chance with Five J's to repair my 2017 Honda CRV Touring--from the State Farm site. I took my car on Nov 24 and just got it today; as I write this review, I am happy with the results. My car came looking excellent like nothing happened to it. The staff was very friendly, including Mike, Johnny, and Rick, who took me home when I left my car with them. I would recommend them to any of my friends and family. read more

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Five J's Automotive is a fresh modern business with an old school business sense. They have been in business for over 32 years and their longevity speaks for itself. Our experience with Five J's Automotive was one of the absolute BEST we have ever had from any service related business and certainly from ANY in the automotive repair industry. The norm is usually a toss-up between either experienced, knowledgeable mechanics OR mechanics who are actually Honest and Trustworthy. With Five J's Automotive you truly get BOTH! We didn't get to meet everyone there but we did have the pleasure of dealing with Destiny, John and Mike. All three of these employees are consummate Professionals with a phenomenal work ethic. We were treated with courtesy, respect and kindness. You can tell that they sincerely care about their customers. Our original estimated turnaround time was about a week to a week and a half. Our car was fully repaired in their shop within six (6) days and we received daily progress updates via text messages, which helped us feel "connected" to the process the entire time. When we picked up our vehicle yesterday it was clear to see what an amazing job they did and that they really pay attention to all the minor details as well. At this point we can go on and on singing their praises, but we will just say that Five J's Automotive is a True GEM of a business and they will always receive our Highest Recommendation. Definitely FIVE STARS !!! ~ J.R.F., Bx, N.Y. read more

My vehicle was scratched to the metal after being stolen and abandoned. My vehicle was towed and serviced by Five J's. I received red carpet service from the time I walked through the doors to the moment I received my vehicle *RECEIVED* delivered to me at my home. Mike was very professional, he kept the lines of communication open, he went above and beyond to make sure I was taken care of, everyone in the shop was very courteous and my vehicle was ready on time. No chasing, no guess work just an overall seamless experience. I would HIGHLY recommend this shop to anyone who needs work on their vehicle. If I'm ever in need of a professional, reliable auto shop, this is the shop I will go to. read more

Highly recommend! My car was stolen off the street, stripped, abandoned and towed here. The owner Mike made sure that he kept me informed about the repairs and he saved me money. My car runs even better than when I got it a year ago and looks better after getting it back. Grateful for their help. read more

Dealing with car trouble for a while and have brought my car into multiple shops before finding 5Jays. Mikey and Eddie took care of me like I was their own family. Cant thank them enough. So happy to have found 5Jays because car trouble is never fun especially when you dont know who to go to. Ever since dealing with Mikey and Eddie I cant say enough good things and everyone I send there tells me the same thing - they refuse to go anywhere else. Thank you guys again! read more

I came into this place with an issue on my truck that sounded loud and expensive. The gentlemen that helped me were extremely kind and quick to inform me i only had a slight issue with my vehicle and it would not be costly. Honor can be a scarce trait. They could have very easily made up some car lingo, ripped me off and i would have thanked them for it. I recommend these guys for anything and everything. read more

Absolutely horrible experience with this company - I called as they have a contract with my apartment complex and instead of giving me accurate information since someone was parked in my spot the proceed to let me know that I was "allowed" to call them and they don't know when they would be there to remove the car from my spot. This was extremely unacceptable as I work late nights and it has happened more than once that someone is in my spot and they never showed up. If they have the contract with the apartment complex so they should act with some sense of urgency. Just based on how i was spoken to i would not recommend this company. Their customer service is disgusting and offered no help as I am unable to go to my bed until they get here - mind you this is at 5am. I've already been waiting for over 2 hours. read more

There are truly no words that could Express my appreciation for the awesome job they did on my car. I highly recommend Five J's for any kind of work needed for your vehicle. read more

This place illegally towed my car from my school with a clear nYCDOe permit displayed . They claim they were called by an administrator Medina and the administrator said I was a tenant. Didn't work at school, was a tenant and used the permit to park there. Full lie no such person existed . They took my car without making sure the person was saying the truth. When asked for person they fully covered up and lied for them. Apparently it is not the first time they do this. I wouldn't be surprised if they profit from this and work in conjunction with the caller to rob people this way. Their tactics are manipulative, cunning and ruthless If this is how they run their business, leaving a bad taste in yiur mouth, then it's a reflection of all their other services. DO NOT TRUST THESE scammers. Thieves liars and unprofessional. That's their signature . Don't do any business with them . Their work ethic is disgusting ! read more

New review 7/10/2023, an electric scooter hit my Subaru Outback, the scooter pulled out the bottom of my passenger back side out, and damaging the side window, causing horrible scratches and dents. the guy took off when I started calling the police. Called my insurance company and took my car to Five J's Automotive because they did such a great job with my daughters car. Again, they helped me out with everything relieving the stress regarding the situation that caused the damage to my car. They are professional, kind, respectful, and work with you and your insurance company to get things done properly and efficiently! The car looked absolutely beautiful, and the inside looked like new as they made sure it is immaculate before returning the car. Having a pitbull and German Shepherd that shed like crazy, I tried my best to take the hair out before taking the car to them, wasn't successful. They did an incredible job. I wish I could rate them with 10 stars, believe me, when you are involved in an accident, Mike and Crew just make a stressful situation easier to deal with. If I ever need them for body work or repairs, Mike and crew are the only people I will trust:) read more

I wish I could rate at a 10 star level. Five Js rescued us after wasting our efforts with our vehicle extended warranty service for 18 hours. The dispatcher / coordinator Joey was so helpful and reassuring and the tow truck driver was so cool and full of positive energy. This only means Five Js must be a great place to work! Thank you. read more

ZERO STARS. this place is awful with the shoddiest people. My car was towed and I came to retrieve it. Upon getting home, I noticed this HUGE CHUNK out of my bumper. Which was not there. I was told "my car had scratches and nicks" prior to being towed. YES but there's now a CHUNK missing out of my bumper that no one can explain. They refused to help whatsoever. Trash, useless people. read more

My insurance contracted with this shop when I broke down on the highway at 3 a.m. Although they could not tow my vehicle due to permit restrictions they were kind enough to call me back with the contact info for a shop that could help me out. Thanks again. read more

The service was great! Everything was done in a timely matter. Mike was very professional and kept me updated on all the progress. If needed I would definitely use their services again read more

My car was broken into and the back window was completely smashed. I called up Mike and he was able to take me in so quickly and he did an amazing job. I've had a hard time finding a nice shop in NY that has all around great service and I've finally found the place. I couldn't recommend them enough!! read more

I put a lot of hard work and time into my car, she's my pride and joy. Thanks to guys at Five J's for fixing my car and making her look beautiful again. They did my whole front end in two day... it looks better than when I got her from the dealership! Thanks again fellas. I highly highly recommend their business and service! read more

This company is a fraud. They're completely unprofessional! The women in the front Sarah is a complete idiot and covers up for her "higher ups" Mike and Kevin. Five J's Auto were towing a car on my street, the tow guy went the wrong way on the block and he hit a speed bump and 7 vehicles, in the process my vehicle included. To top it off he didn't stay on the scene so it was a hit and run in the middle of the night. The tow truck was caught on camera and the neighborhood was able to track down Five J's as responsible. Neither Kevin or Mike were straight forward. Kevin is a rude individual, and stated he was the victim bc of how many cars were hit. It is day 14 and they haven't made any statements to their insurance company so that the investigation process can be handled. Additionally when you contact the auto shop the duck any and all phone calls made referring to this incident. Leaving the problem in limbo. Just a mess. read more

Unbelievable customer service and craftsmanship!! I am always treated like family ay Five J's with quick, timely turnaround time and the work they do is perfect, my car looks brand new!! I would never go anywhere else!! read more

what an amazing body shop got into a car accident little over a week and a half ago not only did they tow my car from the scene but they delivered it to my house as well, it honestly looks brand new couldn't be happier Mike Was great throughout the process kept me updated on everything that was going on, great experience will be going to them for all of my repair needs from now on. read more

Chris & Kevin the owners are very professional as to how they run 5 Jays body shop there body employees are very professional & Chris will always do a walk around with you after the car is ready to be picked up & if you need body work to be done without insurance to pay the damage there prices are reasonable! They both have treated me very fairly & I highly recommended them! I rate them as Expertise, Professionalism & Promptness Joe Coco read more

This towing company towed my car for no reason in the Bronx. They were rude and did not help me at all with the police and why they towed my car. I still do not have any answers. They made me pay $500 to get my car back. When I came to pick up my car they made me wait outside for over 2 hours just to retrieve my car after I paid. I had my 3 month old with me and they knew this. It was hot out and I had to make sure my 3 month old was not overheating. This company has no regard for others and I would not be surprised if they had something underhanded going on with the police. This company is crooked, the people who work there are rude and inconsiderate. Stay far away from this trash of a company. There are way too many towing companies in the Bronx to use a business that is underhanded, crooked and rude and have something going on with the police just to make money. Stay far away!!! read more

The timely service and attention to detail in the repairs I received were incredible. I have dealt with a few different repair shops in NY through the years repairing damages to my cars and I wouldn't recommend going anywhere but here to get work done on my car in New York. read more

After an auto accident on 11/14/16, my vehicle was towed to this shop. I had never heard of them, and had lots of questions. Mike and Chris patiently answered everything. I called my insurance company, and an inspection was arranged. They even helped me chose a company from which to rent a car. After the inspection, Chris explained all services my car needed. I signed, and Chris, Mike, and co. took care of the rest. They, not only, did an excellent job of my vehicle, they also made the process easier and more comprehensible for me. My car was returned within the promised timeframe. I am so Grateful that my car was towed to their facility. If I have any needed repairs, I will go to them. Oh Yes, they replaced my New Rochelle Honda license covers with theirs. Oh well, I advertised for Honda for over 5 years, I guess I can advertise for them for a while. At least, I have their telephone number readily available! Quality, Respect, and they Stand By The Work! read more

Was involved in an accident while visiting NY for the weekend. The car was brought to Five Js. They were responsive and they worked fast with my insurance company. Everything was ready within a week and the car has never looked better. read more

My car was towed on a friday and I was told that the pound was closed on sat and sun.. The first available date that I could pick up my car was monday. THey were not flexible and charged me 250 instead of 125 for the towing of the car. Avoid this company.. very bad business practices. read more

Mike did the repairs for my car and it came back looking better than when I bought it. I was impressed. Very professional, timely, and made sure everything was fixed properly. I would definitely return to them should I need repair services in the future. read more

i'll cut this short and simple. They did a good job with the actual dent that I had but one thing that i realized today when changing my license plate was that they had the nerve to replace my license plate holders to theirs which is an advertisement to their company. I paid about $50 for both of my license plate holders and for them to not even place them in my trunk for me to use at a later time was unacceptable. it may be petty to some but this lacks respect for other peoples things. send me my plate holders or send me a $50 check and i'll be sure to recommend people and even change this review.... but this is a big no no. i'm really ticked off right now. read more

In the middle of the night we get a flat and our car battery dies out on the side of the highway. We call this place after trying to fix it ourself two hours later and they tell us they will send someone. We specifically tell them we were on the side of the highway and they tell us 45 minutes. After waiting over 2 hours and several phone calls later they tell us that they cannot reach our location. Having told them we need to be helped and have kids and infants in the car they tell us after we've been on the shoulder of a highway for over four hours. Thanks for nothing. read more