I recently had a new HVAC system installed at my home in Mission Viejo by 1st Choice Heating & Air…read moreConditioning, and I had a great experience from start to finish. When my old system broke, James and his team came out right away, walked me through the different options, and took the time to make sure I was choosing the right system for my home and my family. A few days later, they came back and completed the entire installation. The new system works great and is a huge improvement over what we had before. James and his team are honest, hardworking, and genuinely care about doing the job right. It is easy to see why they have so many positive reviews. I would highly recommend 1st Choice to anyone looking for a new HVAC system or needing repairs on an existing one.

I received a competitively priced estimate from 1st Choice for a 5-ton Lennox heat-pump system…read more However, I decided not to proceed because the company refused to revise its initial estimate to include several important details and stated that the estimate would serve as the final contract. The proposal specified a variable-capacity heat pump even though we had discussed a two-stage system, but it did not clearly confirm how the equipment would operate with my existing zone control board. It also did not include the AHRI Reference Number needed to verify the exact system's certified efficiency, nor the requested surge protection. For a major HVAC installation, important equipment specifications and agreed-upon work should be clearly included in the written contract. Although the price was competitive, their unwillingness to revise the initial estimate left too much uncertainty for me to proceed.

We had Luis help us fix our air conditioner and he was able to fix it very quickly. Very pleased…read morewith how quick they could send out a repairman. Grateful for someone we could trust.

Never responded to my YELP inquiry. Found someone who wanted to serve us. We left a request on the…read moreYELP site, and got a response from others, but never from Capistrano Air. Too bad, their loss.

I needed to address my AC not working suddenly right before summer. I landed in just right services…read morebecause they had the quickest turn around. Everything was resolved quickly and instead of charging me a good amount for a one time service, they offered a twice a year tune up plan for less, and would include this visit as covered. Took them up on it and have already gotten in my summer tune up with a winter tune up coming soon. For my summer tune up, Brandon was super friendly, fast and efficient. Above and beyond my expectations and the service was a lot easier than I thought it would be. Great experience overall! Glad I've contracted their services and am a member of their HVAC maintenance program.

Summer is around the corner so I wanted to get a tune up for my HVAC. I inquired through yelp and…read moreit messaged 5 places so I just went with the earliest appointment. I had low expectations as my previous technician with a different company from last year barely did anything and did not even check our drain line inside the home. McShane was our technician and he's the reason I'm even leaving a 5 star review. He explained what he was doing and answered all my questions. He was respectful of the property, used shoe covers before entering, and asked permission before moving things around. You notice those little things when you've had a bad experience in the past. I would say the value is also worth it. It was $85 for the tune-up. I was obviously looking for something cheaper but you get what you pay for. Overall great service!! This company will now be my go-to for my HVAC needs!

I had an issue with the A/C cooling, it was tripping every few minutes. Mission Viejo Heating & Air…read morecame over and fixed it the next day.

Martin from MV Heating & Air went above and beyond to fix our AC. Our AC broke on a Monday when we…read morehappened to already have maintenance scheduled with the company. Martin came out multiple times to diagnose the issue and was extremely determined to help us get to the bottom of it, even though we could tell his schedule was jam-packed. He ultimately came out at 9 p.m. on a Friday, after finishing with all of his other customers, just to fit us in and resolve the final issue. Given the heat wave and our two furry pets at home, we cannot thank him enough for going the extra mile for us. We're extremely happy with Martin and MV Heating & Air and would absolutely recommend them to anyone!

I would absolutely recommend this company! I called them and when I needed immediate ac service and…read morethey were able to come out the very next day on a Saturday. I had Daniel come out to my house for the service call and he was outstanding! He diagnosed the issue with my system and was able to fix it with no issues. He was also very personable and loved the family dog

Air conditioning and heating great Service great…read moreTechnicians And prompt responsiveness

Irvin and Kevin installed 3 mini split units inside and one in the side yard in 2 days. They…read morecompletely cleaned up after day 1 like they were never there and left the house spotless. They were very friendly and attentive. I would recommend J. Martin to anyone looking for A/C.

I had an outstanding experience with J Martin Indoor Air Quality from start to finish. Jared, the…read moreowner, took the time to understand exactly what I was looking for and made sure the entire project ran smoothly. He did an excellent job coordinating with my electricians, which made the installation process seamless. A huge thank you to Irvin, Kevin, and Raul for their exceptional work installing four Mitsubishi mini splits throughout my home. They were professional, courteous, and incredibly detail oriented. They took the time to understand my preferences for the placement of each unit, communicated with me throughout the installation, and brought any questions or considerations to my attention as they came up. The entire team went above and beyond to complete the project in a timely manner while maintaining a very high standard of workmanship. They left everything clean and in great order when the job was finished. If you're looking for a company that values quality, communication, and customer service, I highly recommend J Martin Indoor Air Quality. I couldn't be happier with the results.

Alex is my HVAC guy at this point. I've worked with him multiple times. This time I had a leak in…read moremy home due to build up in the PVCs connected to the HVAC. Alex really wanted to walk me through how to fix it myself but once he told me the steps, I had a feeling I wouldn't be able to do it all without making mistakes. Alex came and fixed the problem and working with me to see how we can make the system run even better. He suggested adding Freon which helped with reducing some temperature and how hard my hvac was working. Will be using Alex for all HVAC needs!

It was the first time my AC went out in six years. Alex was very responsive, setting up a free…read morediagnostic based on my Yelp inquiry. He was the fastest I could find to help me get my AC up and running in the 100+ degree heat wave, without any diagnostic fee. Alex kept me updated on his arrival time via text, and after arriving, he and his colleague fixed my AC within 15 minutes. The issue was a burned capacitor, which they had on hand and replaced right away, only after getting my approval on the price. I did not research other pricing, but the speed, friendliness, professionalism, and ability to solve the problem were worth it. Highly recommended!

Jacob responded quickly in the middle of this heat wave. He fixed my condensate leak and cleaned…read morethe condenser coil. I would recommend him to everyone.! Bob M - LAGUNA BEACH

Our air conditioner broke during a horrible heat wave. I reached out to several companies. Jacob…read moreresponded very quickly with what the diagnostic service would include, the cost and could come out the same day! Arrived on time and service was top notch. Explained the issue and did not try to upsell. Offered some helpful suggestions, finished the repair quickly the same day and all for a reasonable price. Jacob followed up the next day to make sure everything was working. One in a million to find someone friendly, honest, on time, genuinely cares and performs quality work at a fair price. Highly recommend and we will definitely be using again.

Jake was awesome. Came at the exact time arranged, diagnosed what was wrong with my AC and got me…read moreup and running again. Thanks bro!

Great service, Jake helped us out and diagnosed and fixed the problem in under half an hour. He…read morealso explained the problem thoroughly and helped me understand the AC industry a little more and what my problem was about. Thank you!

My entire HVAC system needed to be replaced. They took care of everything. My unit is on the roof…read moreof my condo so a crane was needed. They handled that with ease. The whole process was done in one day. I couldn't find a better price. Money well spent. Highly recommended A++++++

Extremely disappointed with NexGen's protection plan…read more I paid for this membership for over two years because it included things I actually used -- my annual tankless water heater flush, A/C check, and replacement A/C filters. Now, apparently, those benefits have changed. Filters are no longer included and the water heater flush costs extra. What really makes me angry is that I do not recall NexGen ever notifying me that the benefits I was paying for had changed. They even called ME to schedule my annual water heater flush through my membership, only for me to find out afterward that I would now have to pay extra for it. So what exactly am I paying for? To make matters worse, nearly every service visit seemed to come with a new list of recommended repairs or upgrades costing anywhere from hundreds to thousands of dollars. At a certain point, it becomes very difficult not to feel like the membership is more useful as an opportunity to sell you additional work than as an actual maintenance plan. If NexGen had simply been upfront and notified customers that the plan was changing, I could have decided whether it was still worth paying for. Instead, I continued paying for a membership based on benefits I had received for years, only to discover they were no longer included. Based on my experience, I would absolutely not recommend this protection plan. Save your money and get everything they claim is included in writing before signing up.