This is not a terrible dentist. Dr. Russel is a good doctor but needs to spend more time training…read morehis staff. Do not trust the pricing quoted over the phone, and be very clear on all money required if your insurance is not covering it. When I called, the woman quoted me $3,000 for 2 implants with crowns included. I confirmed that price at the desk and paid the $3,000 upfront. They placed a single implant, then asked for another payment. When I reminded them I had already paid in full, they told me the crowns were extra. That is not what I was quoted on the phone or told when I walked in the door. I asked to speak with the manager, Trey. Instead of resolving it, he laughed at me and said $3,000 was "the total for that day." Think about that for a moment. Not one person reading this would ask the price of an implant without the crown included. The crown is the tooth, which is what you want, not a metal spike in your bone. Quoting one price to get you in the chair, then demanding more once work has started, is a textbook bait and switch. Dr. Russel said that's not his intention, but the lack of training and Trey refusing a refund is something to consider. Trey told me he would review the phone recording and asked me to come back (why I'm asking for a refund for work not performed). When I went back, he said he had no time to listen and to come back later. That's extremely insensitive of my time. Eventually he called me back in to listen to it together. Ok cool, but after wasting my time again he claimed the recording was "too fuzzy" to make a decision? I told him I wanted a refund for work never performed. He profusely promised to call back within a few days after speaking with the recording company. That call never came. That was over a year ago, and they still have my money. I recently demanded a call from one of the doctors before pursuing legal action. Dr. Russel called me back, upset that I shared my experience publicly, posted the implant picture on Google, and left bad reviews. Even with him talking over me and accusing me of being dishonest, the call ended well, with him agreeing we pick up a check on Monday. He's also sending me the scans because the implant appears extremely off-center to me, but he assures me the tooth they designed will not be. At least he was a man and called me back (unlike Trey) and is sending the scans so I can get a second opinion on the implant. Dr. Russel said he would not refund the bone graft unless another doctor says it needs to be redone after a year. That's fair if he keeps his word. If you have a problem and they send you to Trey and he gives you the runaround with something rude or silly like the recording was fuzzy, don't get upset. Just leave messages with the office or Gorgette until you can reach Dr. Russel. Obviously, the doctor cares more about his business than a non-professional and rude hired hand with long hair. So I give stars for the experience in the chair. I give stars for the untrained answering service and the lady handing me a paper saying I owe more, calling it a receipt, and explaining nothing except taking my card for payment. I give stars to Trey for refusing to refund money for work not performed, laughing at me like I'm S T U P I D, saying that was the total for that day, thinking he was funny, belittling me, not returning my calls, and wasting a ton of my time. Dr. Russel claims all the general prices are on his website to basically blame me for the misunderstanding. Not a good idea. I did not go to the website; I did what most people do when busy and on the go: I called. I was given a price that was half the actual price. That was not my fault, Dr. Russel. Trey had a chance to admit a mistake after listening to the call but tried to hide it instead, hurting your business more than me. With that said, I still recommend Dr. Russel for having the man parts to call me back! It still should have happened way sooner. But I understand he pays a team to handle this while he does the surgeries. He needs to work on his communication, but he still ended the call on a somewhat agreeable resolution. In all honesty, Dr. Russel never would have had to be on the phone if Trey had been honest, refunded my money, and not kept telling me to come back or lying that he would call me back. Fortunately for Dr. Russel, AI will replace low-level office managers inside a year, work 24/7, and ultimately help his business, not hurt it. Unfortunately for Trey, his lack of integrity and respect will be the catalyst for AI replacing him very soon. Hopefully, he has some other skills to pay the bills because management is not one of them. Thank you, Dr. Russel, for doing the right thing. But if you give a patient a bigger, more expensive bone graft and don't charge them, tell them. It sounds far less believable a year later. Explain it the day of, so they will trust you if it comes up later. See you Monday. Thank you for returning my $.

Stay away from these people. They don't care about the patient and they lie about everything. They…read moretreat older people with disgust instead of compassion. They don't care if they leave you with painful implants once they have the money. I just visited another implant doctor who was so kind and saw immediately what they had missed. They try to gaslight you by having numerous people in their office telling you lies. They also have at least one dentist who has a malpractice suit against him. He did my procedure and they keep saying he did not but the assistant introduced him as the one doing my procedure and his name is all over my surgical notes. Get all of your records from them and record every word they say. Time will catch up with their dishonest practice. Please post your review for them here and on Facebook.

I really enjoy my visits to Five Points Dental. The staff and Dr. Roessler are both friendly and…read moreprofessional, which makes the experience comfortable from start to finish. All of my questions are thoroughly answered in a way that's easy to understand, and I never feel like I'm being upsold on unnecessary services. I highly recommend Five Points Dental for your dental care needs.

I've been coming to this office for a couple years now and it's been a pleasant experience every…read moretime. Dr. Roessler is an artist and is amazing at his job! The staff here really cares for their patients and makes sure you are taken care of and comfortable. Honestly feels like they are family at this point. I used to be terrified of going to the dentist but now I look forward to it. Much love for Five points dental! Thank you for taking care of me.

This review is long overdue. I strongly encourage anyone considering treatment with this provider…read moreto conduct thorough research before making a decision. There are serious questions prospective patients should ask themselves: What is Dr. Franco's full legal name? How could two individuals reportedly pass away after receiving implant procedures under his care in 2023 and 2025? Does Dr. Franco possess the appropriate credentials to perform advanced implant surgeries? Is he formally trained and certified as a Specialist in Oral and Maxillofacial Surgery, and does that distinction matter in his current practice? Why was he reportedly terminated by his former employer, Dental Alliance, around April 2021 for allegedly misrepresenting himself? These are not minor concerns. They are questions that directly impact patient safety and transparency. I personally explored Florida Dental Implant Studio and initially had a phone consultation on December 30, 2025. I provided my own X-rays for review, and I was encouraged to come into the office the very next day, December 31, to determine next steps. I met with Dr. Franco and spent over three hours in consultation. After that lengthy meeting, I placed a $3,000 deposit. Additionally, I was required to pay a 2.5% processing fee--an extra $78--simply for using my Visa card. This immediately left a negative impression. Being charged a fee to pay for services felt exploitative and unnecessary, especially for a medical provider. It did not sit well with me. Upon reviewing the treatment plan, I realized the total quoted price for upper implants and two additional single implants was $31,444. When I compared this to competitors offering similar procedures and comparable warranties, the difference was significant: Jax Implants: $24,299 (a savings of $7,195) ClearChoice: $27,600 (a savings of $3,844) Despite similar services and warranties, Florida Dental Implant Studio's pricing was substantially higher. I left the office feeling confused and unsettled. In addition to the quoted total, the 2.5% card fee and an additional $1,376 added to the overall bill made the financial structure feel unclear. Although the procedure was scheduled for January 12, 2026, and I felt relieved at the thought of addressing my dental challenges, I simultaneously felt uncomfortable moving forward. As I walked to my car, I experienced a sinking feeling in the pit of my stomach. Something told me to pause and do more research. It seemed unusual that an upscale practice would "nickel and dime" patients with additional fees, especially for substantial procedures. I contacted the office manager, CJ, to request postponing the procedure so I could further review the treatment plan--specifically the necessity of the two single implants--and to express my unwillingness to pay the 2.5% Visa processing fee. I offered to provide a cashier's check on the day of the procedure instead. I was informed that full payment would be required prior to the scheduled procedure date. When I questioned why full payment was required in advance, I was given an explanation, and we agreed I would follow up the following week. Even after that conversation, I still did not feel comfortable proceeding. However, I initially dismissed my concerns as normal anxiety about undergoing a significant dental procedure. As a praying woman, I believe in listening to discernment. One evening while browsing YouTube, I came across a report regarding an implant doctor connected to two patient deaths following implant procedures. After watching the "Dateline Jacksonville 2025" segment, I was horrified. Suddenly, my earlier discomfort made sense. The report raised additional concerns about patient safety, oversight, and emergency preparedness. As an educated consumer, I began asking more questions about whether I would receive proper medical support if complications arose during surgery. Ultimately, I concluded that I was not comfortable putting my health--and potentially my life--at risk. I contacted CJ again and informed her of my decision to cancel services and requested the return of my $3,078 deposit. She stated she would consult the finance department and follow up. A week later, I was informed that my deposit would not be refunded because it was being applied as the doctor's consultation fee. This was never clearly explained to me as a non-refundable consultation fee at the time of payment. I believed it was a deposit toward services. It was my intention to write this review earlier, but I felt it was important to share my full experience thoughtfully and responsibly. Patients deserve transparency, clarity in pricing, and confidence in the credentials and safety practices of any provider performing invasive surgical procedures. Please do your research. Ask questions. Trust your instincts. Buyer beware. Dateline Jacksonville 2025 See Report; https://youtu.be/oygqkqu29SM?si=iZgUVwyoh7nk2msy

This is an update of many since I had my upper dental implants put in February 28th this year by…read moreDr. Franco. They are marvelous and I am able to have my beautiful smile back again. I have gotten so many compliments thus far, and Dr. Franco has been there to make sure my smile journey was next to effortless. Everyone in the office is wonderful. I highly recommend Florida Dental Implant Studio if your looking to get your million dollar smile back!

Needed a tooth pulled, made an appt. They did a full exam and dental plan and hard sale while never…read moreeven explaining exactly what it was they planned to do...so i was in sticker shock and uninformed. I realize my mouth is a wreck but all i needed was my tooth pulled.. im disabled and cant just go out for long, they wanted me to come back later that day. I had to go home with my bad tooth and come back another day. It wasnt due to infection as i already took antibiotics. Their sales pitch took oriority over my rotten tooth. It was irritating and i may have responded differently had they took 5 minutes to tell me what the plan was with each area. I know big words and the scientific names... but yeah im not going to agree to a blind diagnosis and treatment to the tune of 45,000 bucks That seems pretty excessive. I respect the abilities but is anyvtrade c skill worth THAT MUCH for 5 or 6 hrs work holeee crap

Dr. Frazier and Nyla are an amazing team of caring folk. You can find a better Dental group.read more

I moved to Jacksonville in May 2024 from New York and was initially nervous about finding a new…read moredentist. I visited San Marco Dentistry for the first time last week, and the moment I walked through the door, I felt at home. From the front desk to the clinical staff, everyone was warm and welcoming. Charlene performed my cleaning, and it was by far the most thorough cleaning I've ever had. She didn't rush and even went back over a few spots to ensure everything was perfect--her attention to detail truly stood out. Brandy, who prepared me for the doctor, was also incredibly kind and attentive. The entire office is well-organized and creates a comfortable environment. I'm genuinely looking forward to my next visit. Charlene, in particular, deserves special recognition--she clearly takes great pride in her work and genuinely cares for her patients!

I love my new dentist. The staff is super sweet and took really great care of me during my visit. I…read morewas a little nervous because I had been trying to find a new dentist since before the pandemic after a bad experience with a chain dentistry practice. San Marco Dentistry made me feel at ease.

I moved to Texas and got a new dentist. They were going to charge me for new x-rays. I called Cavka…read moreDental, my old dentist, ten minutes before they closed and they emailed me my x-rays within minutes to save me the extra expense at my new dentist. Cavka gets my highest recommendation. They are awesome!

Sitting in the ER at 4:30 in the morning because of extremely bad pain after a tooth extraction…read morejust to get sometbing for the pain is really unfortunate. if I'm taking 600 mg of ibuprofen and one Tylenol every 4-5 hours and it ain't working. You should be able to do more for the pain. That's what pain killers are for. I should not have to go through all this just to get a little bit of comfort. I don't know what's going on but pain killers are for people that are in pain. That's why they are made. Just because some people decide to kill themselves by being stupid with drugs that they aren't supposed to take doesn't mean I should being going through all this. Let the people that need what they need get what they need. I don't get to just rest at home for days after an extraction I have a job to do I can't just take off, so going through a job all day long in extreme amount of discomfort and pain is completely unnecessary!!( UPDATE 6:30am) at the hospital doctor comes in. I tell him my dentist won't write me another prescription because it's illegal to write me another one. He looks at me with the most confused look and said that's absolutely false they definitely can write you a prescription... so who the hell am I actually supposed to believe. This is crazy

Simply the best! As…read morea kid growing up in the 80's like most all kids i was tortured by dentist with bad skills, so i made the mistake of avoiding the dentist as i got older, even then still the pain was off putting, but i must say that i never have had any discomfort with Dr Lee or his staff, He has done some pretty in depth work over the years,and fixed a lot of poor work done by others and the pain or discomfort is non-existent, there maybe a mil a second of pain here and there, but that is it. long gone are the days of having continues eye watering pain for the whole visit. the staff is great and always kind and helpful. i wouldn't want to go anywhere else and feel lucky we have there office here in Jax. Try it once, you have nothing to loose!

Always a calm, quiet, and smooth process. That is so much appreciated. The staff is extremely…read moreknowledgeable and great at what they do.

If you want to have the best dental experience I'd go to here to the Smile Stylist! When you walk…read morein the door you are greeted so warmly by Jessica and Dana. They are always such a pleasure to see and talk to. Dr Olitsky is the best dentist I've ever had, and I've been to so many over the years. He is a perfectionist and his work is amazing. I love to sit and look at the before and after pictures in the waiting room, the smiles he's created are so beautiful! He is so kind too and is so patient to listen and hear my concerns and answer question I have. Liz too is the best hygienist my husband and I have ever gone to. She does such a great job and is so gentle and thorough! I travel from Colorado to come here and get my teeth cleaned and to get any work I need done from Dr Olitsky. It's worth the trip!

Everyone is amazing & so nice! I can't wait to see my before and after as I work with Dr.Golden!read more

Terrible experience. I would give zero stars if I could. Everyone here giving 1 star reviews…read moreshould make sure to go to the website and do the same. I was told I would have corrections if I was not satisfied, that never happened. I was treated like I was the problem and I was the only one who complained. I see that is not the case and even if it was that would motivate me to fix what ever that problem was. I posted on their website as well. The attitude of the female dentist was terrible after I voiced my concerns and I was told that I had to live with after paying and being told I would be able to make adjustments. I was told that I signed and approved my permanent teeth, but I had NEVER seen them. They are terrible and unnatural. Do not waste your time and money you will be treated like crap.

This was the worst experience of my entire life . I had a…read morefull bottom implant done .they were paid in advance for the entire procedure.once a $23,000 check was given I was treated like crap . my implants are uncomfortable and do not look natural. Anytime I said something they said give it time . But what really made it the worst was being slapped in the face during the surgery because I was falling asleep.due to the medication they prescribed and instructed to take before the procedure.

just calling and getting the prices was enough for me to say "I'll pass". I do recommend to…read moreeveryone to get quotes for everything prior to going. If you haven't had an x-ray in a while, they will probably talk you into it - get a quote. If they say they can't because they do not know what you will need (for eg., this office when asked how much to get something stuck under my gum removed - requiring an "irrigation") ask them "how is it coded". If they won't tell you the price, do not go! Or if it is really expensive like this office, shop around as there is nothing that special about any one dentist! Not like any of them have a golden dental pick! Finally, for "large jobs" plenty of qualified dentist offshore doing the work at pennies on the dollar! or peso, whatever the case may be!

I had a cavity on the front of my tooth and had to be at a wedding the next day and they got me in…read moreand out of there!! Awesome staff .. And amazing work !