Our stay at Clarion Inn was completely unacceptable. We discovered a mouse in our room--something no guest should ever have to deal with. When we brought this serious health and safety issue to management, the General Manager refused to offer a refund or even basic accommodations to resolve the situation. This response was just as troubling as the problem itself. A hotel that dismisses concerns like this shows a clear lack of accountability and respect for its guests. Cleanliness and customer service are the bare minimum expectations, and this property failed on both. I would absolutely NOT recommend staying here. Save yourself the frustration and choose somewhere that actually values guest safety and satisfaction. read more

Clarion Inn Elmhurst - Oakbrook - Rat - Hotels Near Me - Elmhurst, Illinois

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I was in town for a week and was hoping for a clean and quiet place to relax and enjoy my vacation. I did get a clean room but the people in the room next to mine were loud and rowdy till 3 in the morning 2 nights in a row and honestly I was surprised that kind of nonsense was allowed! Would have been nice if someone from the front desk would have told them to quiet down. I hope they leave tomorrow, not looking forward to day 3 of the bass blasting and shaking my walls. read more

I rented a room here on dec. 26 2025 my reservation said this hotel is a no smoking hotel when I got my room the smokers were blowing up the place I will never come here again because they don't enforce the policy. read more

This was the worst experience I've ever had with a hotel. First off, they didn't have our room ready. We showed up 30 minutes early and told them we're happy to wait since we were early. While we were waiting, another guest was talking to the employee at the desk talking about how horrible the smell was the previous week due to leaks. At 3 our room was supposed to be ready. The employee at the desk left without saying anything to us and the new employee didn't acknowledge us. At 3:15 we had to ask to be let into our rooms and they still didn't let us until 3:30. The employee said "yeah this happens a lot. Happened last week". This is a ridiculous statement. Management should be changing their process if it's a consistent problem. The hotel has trash bags sitting around halls and mold in the floor. That night we were woken up at 2 in the morning because our smoke detector was going off, as if it had a low battery. But it was connected to the wall. We went downstairs where the desk employee didn't acknowledge us, didn't explain what was happening or why. We stayed for thirty minutes before giving up and going back to the room where the detector was STILL going off for hours. After 2 and a half hours we had to unscrew the smoke detector out of the wall ourselves because the staff wasn't helping or offering solutions. At 7am, once management arrived, they assured us we would get a refund and understood why we didn't want to stay another night. However now they won't refund us. read more

Stay at your own risk. Everything was filthy and outdated. Bathroom had a huge cockroach and they didn't even apologize or offer any refund. The "non smoking" room smelled like a carton of cigarettes and it was musty and funky. Worst experience ever. read more

Clarion Inn Elmhurst - Oakbrook - Roaches - Hotels Near Me - Elmhurst, Illinois

DO NOT STAY HERE!!!! The place is nasty. I stayed here last Thursday night. At first sight, everything seemed okay. That was until I went to sleep. In the middle of the night, I felt something on my face. Went to check and there was nothing. I layed back down. Again, I felt something on my face. Opened my eyes and there it was. A large roach crawling on me. Please don't be fooled by the name and location of this place. The Lobby is huge. And very clean. The way the rooms are on the website, is not what you will see in person. I stayed in one of the suites. And it was not what we saw. AVOID THIS PLACE AT ALL COST....UNLESS YOU WANT TO TAKE ROACHES HOME WITH YOU. read more

*** be careful they will add a fraudulent $75.00 charge on your credit card. When you cash to inquire about the charge they claim they have issued a refund w which never comes. That's number one issue. Number two the police department was there all four nights I was there for one type of disturbance or another. It's supposed to be a smoke free hotel, but the smell of marijuana smells through out the hotel. In 4 days they never made the need or replaced the towels. I would have to chase down housekeeping for fresh towels. Another issue is that this hotel has 5 floors and NO ELEVATORS!!! As off this posting still no refund and it's been a few weeks. The price didn't equal the quality. Do yourself a favor and avoid those hotel at all cost!!! read more

Needs serious updating and maintenance! Ripped curtains, stains, gross carpet. However, it is convenient, safe, and reasonably priced for what it is. NOISY on weekends. They try to keep their run-down hotel clean if that makes sense. read more

AWFUL place to stay including management. I took pictures of my room. The room was not cleaned. An opened beer was in the fridge, safety bobby pin on the floor, tape literally holding some of the wall together, and the mirror when steamed stated 'TRUMP 2021!' I talked to the supervisor when he came in at 4pm only to say they will just take 20% off and can't find any product to remove the sign on the mirror! Room preparation is a simple task. Hotels accept damage deposits, so most issues should be an easy fix, just buy a new mirror or washing product then! Seems very lazy on staff read more

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Bed bugs. Stay away from this place. We saw blood stains on the sheets I the first room they tried giving us. There were stains and crayon drawn all over the walls. We got a new room and woke up covered in bed bug bites anyway. When we asked them to refund our money they refused. Also Elmhurst police department was targeting tenants of this hotel. read more

I thought this was very nice for a Clarion Inn. Clean. Had the little tape on the toilet. Air conditioning was good. Friendly front desk late night check-in guy. I had no problems! read more

Such a let down that the pool was too cold for my little one to stay in for longer than a couple minutes. We specifically searched for a nicely priced place with a pool and it is always the one thing my child looks forward to for weeks in advance when traveling. I learned the hard way from other places to ask if the pool is even open so I did call ahead about that. Clarion Inn Elmhurst has taught me to ask what the water temp is like before booking. The pool area was also understocked and quite dirty looking. Affordable place so I didn't mind the worn interior as much. Carpet in the room was very worn and dirty looking. Just kept shoes on. Very comfy bed and nice attention to detail from housekeeping. Breakfast for purchase was good and hot and staff were all very friendly and professional. Hallways smell like weed and puke on the ground in the parking lot. No pests seen anywhere. Only due to the pool temp we won't be back. read more

Run from this place. We booked because it was close to the hospital. My husband needed a procedure done at 7am and he wanted a good night rest before. Well that DIDNT happen staying here. Our first room was towards the back so it was easy to get to. That safety door doesnt lock and anyone can enter the hotel from there as we found out. Room was basic and seems clean. Tub dripped but thats not a big deal. Now, come night time and it did a 180° People being loud and smoking pot. We complained and they moved us. So those partying and smoking pot get to stay. They moved us to an worse room. Refrigerator so loud, we had to unplug it. Then found bed bugs. Yup, we left. Now it was 1am and there goes any sleep and rest before the procedure. They still charged us for the night. We eneded up at the Holiday Inn and were AMAZING there. They even asked how my husband was doing at the hospital. This hotel could have cared less. Pay the few extra $$ and stay away from this horrible place. read more

avoid this hotel at all cost!!!! this place is a shit show. I stayed here for 4 nights the police were there every day for some sort of disturbance or another. This hotel is pretty run down, and no where on there website doors it state NO ELEVATORS! The hotel is suppose to be a smoke free hotel but the marijuana smell is so strong I felt like I was smoking a blunt!! To top it off they adid a fraudulent charge of 75.00 to your bill besides your actual bill. I've called the hotel and inquired and they keep telling me the money was refunded. It's been two weeks and no refund!!! My credit card says there is no pending refund from them either! This place is such a shit hole it should be rebranded as a motel 6. That might actually be an insult to motel 6. With all the police activity there, it's like the motel 6 on Roosevelt road next to Simon's restaurant. at least there your not getting overcharged for shitty service. DO YOURSELF A FAVOR AVOID THE CLARION INN ELMHURST -OAKBROOK AT ALL COST!!! You might be better off sleeping in your car than this place. read more

This place was wonderful. It was quiet, clean, and I felt safe. I woke up well rested in their comfy bed, bathroom was well stocked, great water pressure, and the microwave came in handy. It was a perfect rest stop for a night on a long road trip with our dog. The front desk person was kind and accommodating and I was not rushed out in the morning. read more

BEWARE! THEY HAVE BEDBUGS! I stayed in room 150 that's was booked on Hotelstonight. I stayed 6/24/19 and 6/25/19. The sheets also had blackish streaks which resemble blood that has been washed (I believe that it was blood but cannot verify). The bedbug however is 100% verified. read more

Clarion Inn Elmhurst - Oakbrook - Hotels Near Me - Elmhurst, Illinois

Linda Sova is amazing and fantastic, friendly and accommodating and needs more help.

Upon entering, I noticed that their lobby was more elegant-looking than what the exterior suggests. The staff was welcoming when we checked-in (and when we eventually checked-out) and were very accommodating. It's two floors of rooms with stair access, but no elevator -- but that wasn't a problem for us. Entering the room, things were cleaner than expected. We got the rooms with 2 queen beds, which was very spacious. It was a good price given the fact that we booked it literally hours before arriving. The bed was nice and comfortable and the A/C was perfect (especially after driving a whole day in the heat). What a great stop for us before continuing our road trip back to the east coast! It's not luxurious, but it's fairly priced for the slightly above quality rooms. They get brownie points for having a mini-cafe (Bistro C) in their lobby. The toasted croissant with egg came with your choice of meat and cheese and tots on the side. The hearty meal was such a good start to my day. Now, onwards to our next stop! read more

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My truck broke down late Tuesday night, I called about at approx 2200hrs, Mallory answered the phone and was very friendly and helpful. When we arrived, the lobby is huge, modern , clean and Mallory got us checked in immediately, she gave us several menus to get delivery from as their restaurant had just closed. The room is updated, huge, nice bathroom, fridge, microwave and work station... This hotel was a steal for the price and we vote for Mallory to be the new boss here! Thank you Mallory and friends, rhis is a great hotel and if in the area I will gladly stay again read more

Got bed bug bites from staying there 2/23/20. This was on a school trip, so the university lawyer is dealing with it, but my suitcase might be compromised. Will update once they deal/or not deal with the situation and compensate me for my ruined items. read more

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For the price this place was fantastic. Most comfortable beds and bedding BY FAR. Bar and lounge area were nice. Room was very spacious and comfortable and the bathrooms were updated and very nice as well. Would definitely stay here again. Front desk service was fantastic. Most important for me are the comfort of the mattresses and these were perfect. read more

Let's start by saying it's 2:40am and I'm wide awake writing this review. I'm pretty sure this mattress is 40 years old. My back is killing me! I'm actually contemplating moving to the floor, but I don't trust it. And our air conditioner is not working. Yes it is chilly outside, but not inside! Day 1 - we arrive, check-in and walk to our room. Upon entering, the room was hot, muggy, musty and I said it smells like cats have lived in here. We turn on the air to try to circulate the room.... I am not even kidding... I smelled the air from over the unit and IT SMELLED LIKE PEE. Not kidding. Nope. We go to the front desk to let them know and request another room and were given a nonchalant apology. We were moved to the next room. It. Smelled. Like. Smoke. Stale cigarette smoke. It either used to be a smoking room or somebody smoked in there. Smoke. We turned on the air unit to try to circulate the air to see if it was better. I mean, after a while you got a little used to it. Ugh. We did stay one night there, but I just couldn't handle the smell. My allergies were going crazy. Day 2 - Allergies. We requested to move rooms. Again. It just smelled so bad. And my back was hurting, but I shrugged it off. Ok. So this seems promising. Third times the charm? Room smelled normal. We turn the air on, not realizing that it would cut off after 30 secs. So we go out gallivanting. Driving back, we can't wait to hit the hay. The bed sounded so nice. We came back to a musty, hot room. What the heck?! Good night? WRONG. I tried to sleep, really I did. Tossing and turning. Stomach? No. Pillow under the knees? No. My back is throbbing with sharp pains. How about a pillow pallet on the bed? I lay 3 pillows in a row and lay across. Seemed like it may work. No. I can't do this. And it's hot!!!! I get up to adjust the air unit and no matter what I press. It won't come on. Ok so we're at the point where in the first paragraph I contemplated moving to the floor. Fellow Yelpers: I am now reporting to you from the floor. I finally fell asleep. On the floor. It's morning now - take my advice and DO NOT stay here. read more

Here is an experience I have to share about this hotel. I usually don't write many reviews but I do like to give credit where it's due. First of all I wanna thank Pritesh for his extraordinary service for me and 16 of my staff members that stayed at his hotel. The rooms were so nice, hotel staff was extremely friendly, food was amazing and most of all the over all experience was very positive. Not a single negative thing to say about this place. When I look at certain people writing negative reviews on here and I would like to say that I don't agree with any of them. My staff and I have been using this hotel for almost 2 years now and we have never had a negative experience. It's family oriented environment where they take extra good care of you. Hats off to the owner again. Thank you guys for always being not just good but OUTSTANDING. I would highly recommend this place to everyone! Try it out, u won't regret it. read more

Horrible experience! I was staying at this hotel for my friend's wedding. I stayed Saturday and Sunday night. Upon arrival I entered my room and the smell of old cigarette smoke was strong. My friends were staying next door and their room also had an odorous smell! The room was non-smoking but it didn't smell like it. I decided not to request a room switch since I had a connecting room. On top of our smelly room, I called the front desk to request 2 luggage racks and more towels. The employee responded by asking me to find housekeeping down the hall or to come up to the front desk. I've stayed at a decent amount of hotels and I've never been asked to do that. We also found some small red stains on the sheets which looked like blood. The staff did come immediately to change. The worst part was the security after the wedding. The reception ended at 12:00, part of the bridal party and friends stayed out in the courtyard afterwards. The security did ask us to leave which is understandable because of the noise level. We the entered the lobby and decided to have a few people buy some alcohol from across the street. Once they can back security told us we could not take it back to our room. It was absolutely ridiculous, there was alcohol at the wedding and everyone was between the ages of 25-30. The security guards were inappropriate, two of the standing at the sides of the doorway leading to our rooms. I've never been treated so poorly! I will never stay here again even if I have friends greeting married at the conference center. The only positive experiences were at the wedding ceremony and reception themselves. read more

My husband and I had our wedding and reception at the Waterford on 11-11-11 -- we were lucky enough to score this great venue before anyone else did! Pritesh and Arvin were very helpful and attentive, both during the planning process, and during our wedding day. We got so many compliments on everything from how nice the venue itself is, to the food and great service from the banquet staff, and I'm very pleased with how well we and our ~150 guests were taken care of. The wedding went very smoothly, and everyone had a great time. Our head-table server was very nice, and made sure our top tier of our cake would be waiting for us the next morning (we stayed in the adjoining hotel, as did many of our guests). I also had a couple guests with food allergies that they were able to accommodate without a problem. Compared to other hotel-venues that we visited, I feel we got a great value for our money; the packages are all-inclusive and easy to cater to your needs and wants. I'm so, so happy we chose the Waterford for our wedding and would recommend it to any couple for their wedding. read more

Myself and my friend came to this hotel. When we checked in, we had a variety of issues. 1.) When I swiped my card, the charge came back declined, despite the fact that I had money in the account. NOT TO MENTION THE MONEY WAS TAKEN ANYWAY AND IT POSTED ON MY ACCOUNT. 2.) My friends card was charged for THREE nights even though we were only there for TWO. Brittinii argued that the room had over 100$ worth of tax and wouldn't listen to us until I furnished an email with the room estimate on it. 3.) I stay on the 19th and now I randomly have ANOTHER charge for 131 for the room. I spoke to a woman, the manager with a difficult to pronouce name and she refused to give me my money back even after the chase representative indicated that I was charged twice. This is the WORST hotel experience I have ever had and even though I have plans to attend the event in the conference room annually, I will never, EVER stay at this hotel again. Not only is the front desk staff incapable of doing their job but the level of hospitality is the lowest I've seen. I never advocated for free stuff, but after how pitifully things were handled in the first place, we should have had our rooms comped, instead we have to STILL deal with the ramifications of slum-lord levels of customer service. I will never, ever stay in this hotel again. read more

I am the owner of a video production company and I had 2 of my mobile video production crew members stay at this hotel for one night, last minute and they woke up in the morning covered in disgusting bites! These pictures are of two different people. I am so disgusted that this happened to my people. I seriously caution you before you think about booking at this hotel. 2-8-16 update: I have been so busy, I have not been able to update this review. At first when I posted this we didn't get contacted for a couple of days. We had to reach out to them because we were so upset. Then when they saw the reviews they started calling / emailing asking what they could do to make it right. We asked for them to reimburse us for the rooms we paid for and they did. My employees asked to be reimbursed for the pest control they had to call as well as their copay for their doctor visit and they did. They asked numerous times for me to bring this review down and I said I would not. However I wanted them to provide proof that they rectified the bed bug problem. So the hotel did hire pest control to come in and do whatever it is they do to remove bed bugs. They just emailed me again today to ask me update this review. They tried to fix it after the fact. That is better than not doing anything at all but I will never stay there again. read more

Upon arrival to an event this past weekend, I was greeted by the friendly and smiling Winston! He was very polite and personable and made check in and the beginning of my stay already amazing! Definitely an asset to the company The pillows and covers are so comfortable and make you never want to leave them! The cleaning staff was very sweet and polite upon leaving in the morning. read more

This place is absolutely beautiful. I went on a business trip & spent three days & two nights there, a couple of weeks ago! OMG! This place is nestled out side of Oakbrook Mall, by the way it is known as shoppers paradise. We were to busy to shop there though, maybe next time. My first impression of this hotel, is the reason for wanting to go back. I normally don't do good sleeping away from home, but this place is very elegant. It has a Feng Shui concept, which I totally admire mixed with an older oriental swing. Our room had two full size beds & and a roll out bed. I entered the room & was just breath taken away. My business partner was very pleased too. I like the ritzy look it had. very well decorated with very expensive oil paintings on the walls. The bathroom was clean as a whistle & I like the seal on the toilet letting you know it was sanitized. The only thing I didn't like is because we got a corporate discount we had to pay extra for their continental breakfast, so we just ate at Panera bread every morning. I understand that our room would have been $300 per night w/ot the discount but still! We still paid about $300 for two nights. The Waterford Conference Center is just as fancy as the rest of the hotel. We were seated comfortably & had access to restrooms near by. There's an Indian restaurant there to, but it was not opened yet. The pool area where the pool party was held was clean, but they had it extremely hot, it would be an anemic person's most desired spot. So I didn't stay too long for that part. The staff were very helpful. They didn't go out of their way or anything, but that didn't under deliver neither. If I happen to be doing business again in Illinois, I will love to stay at this place again! read more

Overall I love this hotel & staff! I didn't like the fact that I had to clean my room, because they're not cleaning preoccupied rooms due to Covid19 read more

Front desk personnel always pleasant. Bar/ Restaurant personnel do not know how to do their job but when you are stuck there waiting for ever is just fine. Pool always lagging towels and so is the gym. Overall cleanliness ok, service ok would stay there again. I like how it is off the main road and not much around very quiet. read more

Mildew and musty!! It has penetrated the walls and carpet and everything. Cracks in the ceiling and dark marks next to the window on the corner that seem to look like black mildew that they tried to clean but didn't go away. Don't believe the 3.5 stars on yelp. If anything it's negative -3.5 stars. I'll start with the caffe downstairs, just plain rude. Had me wait to order even they could see me through the kitchen door. Left and did not give them the business. The bathroom was clean maybe because it was recently remodeled. The bedding had stains on it that they tried to remove by bleach washing but did not come out. The carpet is gross and you can smell they are over doing it with the spray scents by all doors to cover the smell. The reception was nice, but they are not who make executive decisions to better the cleaning and upgrading starting with the carpet to covering cracked ceilings. This hotel sits in between all industrial buildings so don't expect a quite morning with only two floors. Finally I had to sleep with my window open to get some fresh air and that did not cover the mildew and musty smell. NOT WORTH THE MONEY!! read more

I stayed here for three nights. Never again. Too many problems to list. Some included door keys not working, no lobby coffee, terrible food service which was open only part time read more

This hotel offers great value! The front desk staff was very accommodating. I dealt with Winston, both when I booked my reservation and when I checked in. I actually live in a house several blocks from this hotel's location, but a broken leg and being confined to a wheelchair has forced me to stay in hotels until I can use the stairs, so it was very important that I stay in a room that was wheelchair accessible and my room did not disappoint. I would have given this property the full star rating if not for the hotel's weak spot: The Bistro C Cafe. The food and the way it's prepared could definitively use an upgrade, but luckily, there's plenty of good restaurants in the area! This hotel is attached to The Waterford, which is a Convention Center and Banquet Room and it does a phenomenal business. If you're looking for a quality hotel with quality people in the area, this is your best bet. read more

The hotel charged me 250 for a smoking room fee and I promise you no one smoked in the room!

Charged all kinds of major charges to my card upon check out. Over $1000. Beware! I had to contact my banks fraud department.

So, this place has 4.5 stars? Before staying here, this gave me hope that my 5 day/ 4 night stay would be flawless for my best friends wedding... After staying here... it means one of three things - 1) these reviewers were paid and the reviews are fake ... 2) most reviewers are basing their ratings on the banquet facilities and not on the hotel itself (which by reading them, a lot of them do)... or 3) things have DRASTICALLY gone downhill between all other reviews and this past weekend. Something tells me that it's not due to #3. Anyways, two of my best friends had their 5 day long Hindu/Catholic wedding festivities at Waterford Banquet Center and had of course planned on having everyone stay at the connecting Clarion Inn. When one friend and I arrived, the other two friends staying in our room informed us that the room we originally had smelled like there was apparent water damage, mildew, and was unacceptable to stay in. The front desk moved us into another room - which smelled horrible, but according to our friends was much better than the original room. Everyday, the lobby would tell us we had to move since that room was already booked. We were all a part of the wedding party and had packed schedules everyday and NO time to be repacking our things and moving rooms. Especially since this was the hotels fault to begin with. Keep your property clean and up to standards and you won't have this issue. In addition to our rooms, a group of our friends stayed in a room that LITERALLY smelled like smoke and homeless people who don't shower- I could not spend more than 3 minutes in this room and don't know how they stood staying there. The BEST part of the weekend was after the reception when we all decided to grab alcohol (like we had done every night) from walmart and bring it back to the hotel. Our friends were stopped by security and the front desk worker and were told that they couldn't bring alcohol into the hotel (if they checked IDs they would see that the youngest person in our group was 25 years old). Everyone told the hotel personnel that this had not been an issue prior and no hotel has ever had this issue before. We were all informed that this was a new policy due to people being disruptive (fun fact? the entire hotel was people from the wedding). At this point, our friends asked for the general managers name and number so they could call them the next day regarding this policy. The front desk worker apparently called them, spoke to them, but would not give us any information - not even names.. professional? definitely.. not. Everyone was talking pretty calmly, but we were asked to return to our rooms for being "disruptive". So, we went. (fun fact #2? we're all health care professionals, not rowdy 21 year olds). Then we were told that we couldn't be in each other's rooms and to just go back to where we were sleeping since max occupancy was 6 to a room. I did not realize my friends picked a dorm for us to stay at with a curfew and I DEFINITELY did not realize this place turned Dry on Sunday nights.. The best part of all of this, we were not loud, did not get noise complaints, nor did we do anything wrong the entire weekend. The hotel grounds itself seemed relatively dirty - In addition to stenches throughout the hotel, the parking lot was horrendous! It's nice that free parking is offered, but I'd rather be charged and NOT have a parking lot full of crater sized potholes that legit can damage cars. The staff personalities were mixed. The housekeepers were very friendly. The people working in the lobby were mixed. The lady on Friday was persistent and annoying about having us move rooms, but was professional, which was absolutely appreciated. The guy working the front literally YELLED at me while I was waiting for him to make me keys. Apparently, I was being loud while he was on the phone? Do you KNOW how to not throw a tantrum and calmly ask someone to keep their voice down? If not, you probably shouldn't work in a setting where you interact with a lot of people on a daily basis...... The bistro was nice to have - the employee there was friendly on Monday morning. The food was clearly old (he warmed up my croissant, but you could tell it was old and stale). The beverages were priced as they would be at any hotel - no complaints here. Another positive was that the honeymoon suite was gorgeous. Spacious, 2 floors, granite countertops, kitchenette area, etc. The banquet facilities were nice as well. but worth it for all the other negatives of the hotel??? absolutely not. Sorry, won't be having my wedding here and I know quite a few others that would agree. If you do, I suggest staying offsite, or staying in the honeymoon suite and spending your/their money wisely and having your guests stay offsite. I know the managers reads these- we are very interested in seeing this policy and learning how informed the host families were of this policy. Please contact me via message regarding this. Thanks read more

We attended our car club award banquets here and it was the worst event ever! The food was mediocre at best, it was served family style and we ran out of food. When we asked for more mashed potatoes we were told it would take 20 minutes because they had to "make" them. They were instant potatoes! How do they take 20 minutes? The service was horrible. We were to we couldn't have decaf coffee because it wasn't ordered in advance. No one came to refill water glasses during the entire evening. We had to go to the bar if we wanted water. I would never recommended this place! read more

HORRIBLE! HORRIBLE! HORRIBLE! This place was a joke at check in! I booked the honey moon suite after I called to book the family suite & it was booked already. I was advised that I could have a small bday gathering here, just no djs allowed. Well that was fine. When we arrived for check in the front desk rep was VERY RUDE & said the party wouldn't be allowed they have a no noise ordinance after 10pm. I spoke with the manager who said things wouldn't be an issue. Once my guests started arriving things went downhill. Security comes banging on the door & the front desk calls. Security says they spoke 2 the 3rd shift manager who says its ok, but the ANOTHER front desk agent begins to harrass us. At that point we decided to vacate the room. Me & a guest checked out. They also wouldn't refund my money & charged & unauthorized amount. So I'll be dealing with my bank to get my money. THIS PLACE IS CRAP! read more

Terrible. Upon check in the short feminine male with glasses at the front desk was very condescending and rude. We weren't pleased with the first room (tight and small) so we upgraded to a suite for $15. The room was damp and had a spoiled food and urine order. I promptly called the booking website and they couldn't assist. Went back to the front desk and stated i wouldn't sleep in the room he continued to ask did we use the room. AGAIN rude, sharp and condescending stating he couldn't refund the night basically forcing us to stay in the hotel. This place is low class and has disgusting rooms with smells. The other two staff were ok at accommodating but this guy really isn't about friendly service. He eventually switched us to another room on the 2nd floor and said "we have no elevators and you guys didn't like our first room floors" with a grin. How professional? Do not stay here if you plan to visit Chicago. Birthday trip ruined. read more