Okay nobody is perfect everyday of the week and we had a minor room problem on checking in and the staff gave us a new room no questions or hesitation! Great stay, great staff and clean updated rooms! Heather rocks breakfast with multiple Gluten Free options which is crucial for my family! We especially appreciate the clean room and multiple outlets for CPAPs and phone! We will be back again in a couple of months! You all rock ! read more

Hotel was ok. Staff was friendly and efficient. Room was clean. Breakfast was average. I didn't like the 2 full beds, would have preferred queens. Overall stay was average but what really got me was the $5.00 / day to park. This is a suburban hotel with a huge lot, not a premium spot downtown. The lame excuse I got was that non-guests were using the lot to park then taking Uber to the airport. Um... put up a sign and tow anyone without a hotel placard. Their answer made absolutely no sense. What does that have to do with paying guests? This is a total money grab by the franchise. Will choose a nearby Hilton in the future. read more

We recently stayed here for three nights for a family reunion. We chose this property because it was comparatively less expensive than some other properties and was conveniently located to where we need to be. It's located in an industrial area of Elmhurst with no walkable destinations of interest. This is a hotel that you sleep in, but then drive to places where you need to be. We had a very late arrival, and the front desk person made some comment about us being the last to check in, as if he was doing us a favor by letting us stay at the hotel. We got to the room to discover that there were no linens for the fold-out sofa bed, so I had to go back to the desk to get it since there were no other people working at the hotel that night. The good: - The rooms are pretty spacious. We had two queen beds in one part of the room and a sofa sleeper in the other part. There was no separation between the two areas, which would have been a nice option. - Microwave and mini-fridge. - Room was very clean on arrival. - The woman working breakfast - who seemed to do it all by herself - was very cheerful and friendly even when dealing with the aftermath of patently slovenly guests. The not-so-good: - Even cooling of the room was impossible. The A/C is located in the wall to the outside, and while it blows very cold air, people in the farther bed and the anteroom with the sofabed don't feel it as much as the person whose feet are being blasted all night long. - Dim lighting in the seating/kitchenette/sofabed area. The corner where the tiny table was located was fairly dark and unusable. The fluorescent light in the kitchenette didn't turn on for several minutes. - Bathtub is narrow and has an odd curvature so it feels like you're standing on a slope while showering. - Exercise room is small with limited equipment. - Sadly (and this is no fault of the hotel), the guests that this hotel seems to attract aren't the most considerate. For example, several families allowed their kids to run amok in their bare feet, grabbing for food that they didn't intended to eat. There was the one woman who hogged the waffle machine, making literally a half-dozen waffles for her family that was too lazy to come down for breakfast, while other people were waiting behind her. The guy who sees 5 remaining breakfast sandwiches and takes them all, even though he sees me waiting to take just one. The group of men making sexist and racist comments in the lobby. So, not a horrible experience but certainly far from optimal. We'll probably look for someplace different the next time we're in town read more

I checked in and was disappointed that nobody mentioned upon phone reservations that they have a $5 per day plus tax parking fee until we arrived at the hotel. I was told by the clerk that it could be worse since the city charges $25-$30 per day. I told the clerk I wasn't staying in the city. The clerk asked me if I was ok with it and I said no but after driving in from Texas after 16 plus hours, where was I supposed to park? I looked online and there isn't mention of the fee unless you go to the parking tab. It's not like they share parking with another business so this is so wrong of Marriott in Elmhurst. I was also told that they don't clean the rooms on a daily basis and you have to let them know a day ahead if you want service for the following day. The only thing I do give them credit for is that they did make the exception with us because we were visiting a very sick patient every single day of our stay and didn't want to bring in or take out anything that can cause anyone another illness and they did at least make the beds if nothing else. They told us we could get extra towels if needed from the front desk. As we came up to the room it smelled like they had just cleaned the whole entire floor with a citrus, clean smelling cleaner, even the elevators smelled clean but it was only temporary to mask the musty smell. Two days later they did come in to clean the carpet in the hallways. The room looked ok as we walked in but was lacking Kleenex and both the toilet paper rolls were almost empty. I immediately looked at the bedding because of the reviews read and sure enough found these nasty yellow spots on the sheet along with red hair strands in between the sheets and blanket on the other bed. Not sure if they just made the beds from the previous guest upon checkout but this is so wrong. On the following morning (Friday) for breakfast they had one person in the kitchen doing the best she could with a few large group of kids. There were no soufflés left, no waffle mix, and nobody cleaning tables. They ran out of cereals. The kids were leaving behind all the trash on the tables and no adults around with common sense to guide them or tell them to throw the trash out. Kids were noisy running up and down the hallway as if they were the only ones in the hotel late into the night. This is not the same nice hotel we had previously stayed at. The guest clerks are all the same from our prior visit but it seemed they are just doing a scripted job. The hotel pool was closed due to maintenance but I'm almost positive it's because they didn't want to deal with 50 kids in the pool at one time. They have cookies daily but when these groups were here they didn't have any probably because it wasn't fair to put out 20 cookies when you had 50 kids in a group. The other downside is the people who smoke pot don't care to move away from the hotel entrance to smoke like everyone loves smelling like skunk and nobody said anything to them. Unless changes are made I don't think we'll stay here at this hotel again. The only reason I gave 3 stars is because of the people working there and the variety of breakfast items available. The housekeepers are friendly even though the majority don't speak good English. They are trying to do the best they can with what they have but are also getting too lazy or relaxed and don't really clean or check anything in the rooms. After our 4th day here, everything started going downhill again. The body wash, shampoo and conditioner were very low and not being refilled. On the 6th day we asked if they could refill them and the only one refilled was the body wash. They housekeeping crew wouldn't leave hand soap, coffee or toilet paper unless we left the empty rolls in place. I don't understand because it's not like they are extremely busy and can't remember to look. Also, if you drink coffee downstairs it's never hot especially if you add creamer to it. Breakfast items are decent and enough to fill up on. Plenty of fruits, juices, milks, breads, cereals, waffles, oatmeal and some kind of meat and or sandwich is always available. I honestly hope Marriott does something about the parking fee and the cleaning of the hotel. It just seems nobody cares about service anymore. read more

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Our stay was fine. Can't imagine we will return but we also didn't hate our stay. There are absolutely better options. Better rooms, better breakfasts, nicer staff, more amenities, etc. with all of that being said, we had a perfectly fine stay. The pool Was fine. Small, too deep, and overcrowded. The check in was a nightmare. The lady refused to check us in until literally 3:00, she made me wait 21 minutes and then checked me in. Didn't communicate with anyone. Just apparently felt like making a person with a crying baby wait. The included breakfast wasn't great either. Lots of bread and meat. The fruit was atrocious. The location was not far from everything but also not as close as other options. Our room was huge a little backdated but much larger than hotel rooms. In Summary, you can absolutely do better but shouldn't be terribly disappointed either... read more

First off I want to say Daisy deserves 5 stars. She checked us in and was very professional and friendly. The hotel is clean and up to par with other Springhills. There wasn't any issues. read more

The rooms are nice and spacious. The lobby is clean and the staff are practicing safety precautions. The television is our room did not work and the staff at the time was not able to assist us. His customer service was not very helpful at all. There were ants in the bathroom and around the vanity area. There wasn't an ironing board in the room. It really could've been a good experience had these not be the issues. Overall nice presentation, comfortable beds and plenty of parking. read more

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First I was prejudged the moment I walked in being a young AA female. My reservation was for seven days. I was made to clean my own room without the proper cleaning supplies. Per The manager Kimberly Nichols she was not going to put her housekeeping staff in danger due COVID19. They didn't want to let us borrow the vacuum cleaner, dirty linen remained in the hall by the room door for 4 days. When I changed the linen I found a big blood puddle in the bed as if someone was murdered in it. I do not recommend this hotel. read more

SpringHill Suites By Marriott - When the mattress cover was lifted - Hotels Near Me - Elmhurst, Illinois

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I would never go from stay away to a good rating. Let me explain, I happened to book a night when they had a bus load of youths for a sports event the following day and arguments did get heated. Well I was that age at one time, and yes the picture was what it is. What I can tell you about this property after staying at Marriott properties over 750 nights in my sales career is the personal accountability of one person and his name is Eric. Eric auto emails every guest at time of booking with his contact details as the point person if any issues arise during the stay, for those of you not familiar with Marriot, expect this from the JW or Ritz but not a Springhill. Anyway Eric emailed me before checkout and made things right. Sure you can stay at other corporate properties but let me ask you this, does a "Eric" email you with his personal contact information? I'll go back, everyone deserves a second chance. read more

SpringHill Suites By Marriott - Hotels Near Me - Elmhurst, Illinois

By far, the dirtiest hotel I've ever stayed at. I'm so disappointed to leave this review. First of all, after checking in, I came into a room with hair everywhere...on the floor, on the towel, on the bed, on the ceiling!! The ceiling...like what?! Not to mention that the bedsheets were all dirty and stained. The floor was sticky. The toilet was not cleaned...there was visible feces and urine stain on the toilet seat. We had the maid service clean the room with new sheets and towels in our room after we put the dirty linens on the floor. It's a rule of thumb that anything on the floor needs to be replaced with clean linens, right? Well I didn't have a UV/black light to detect if the linens were clean, but I did place a small x on all the bed sheets to see if they would be changed. Coming back to the hotel, I was relieved that the linens had been changed since the bed was made and the towels were folded. Well that's what I thought. I checked the bed sheets to find the SAME dirty sheets on the bed. I cannot tell you how disgusted I was at that moment. How can they put the dirty sheets back on the bed?! They were on the floor for a reason and we specified that those needed to be changed. Of course we complained about this and since maid service wasn't available at that time, we were told to make our own bed with the new linens that was provided to us. Great service. So much was wrong with this experience. I do not recommend this place. read more

One of those reviews where I wish I could give 3.5 stars. This hotel is better than average; however, it didn't earn a full 4 stars. The run-down: The positives: - The hotel was obviously remodeled with a modern feel. It was bright and airy upon entering. - The rooms were clean and large. Small kitchenette with a microwave and fridge. - The staff was friendly. Check in and check out were super quick. The downsides: - The walls are paper thin. We were placed on the 4th floor. We could hear the people walking above us, talking in the hallway, and even singing in the parking lot. Lots of noises from every direction. - The hotel had many guests the night that we stayed. And, the breakfast area couldn't handle the number of people. The set-up wasn't sufficient to allow people to easily flow through the lines. In addition, there was not enough seating for all of the guests. read more

I have never had a worse experience with any hotel in my life. I would recommend that anyone thinking of staying here find alternate accommodations quickly. I found myself at the Springhill Suites after a wedding in the area (the bride had reserved a block of rooms for guests). As the maid of honor, I obviously felt obligated to stay in the same hotel as the rest of the wedding party and guests. We arrived to find poor customer service and a dingy, outdated room; it felt horribly unclean and uncomfortable. However, that is certainly not the reason for this poor rating. After sleeping on the uncomfortable bed for an entire night, we awoke and began to straighten up the room. It was only after moving one of the bed pillows that we noticed a roach under one of the pillows. To think that we had slept all night not realizing that there were bugs in the bed is utterly disgusting. We then went downstairs to check out. I informed the gentleman at the desk that we had found a roach in our bed and that he should seriously consider contacting someone so that another guest does not have the same experience. In response, he just looked at me blankly, and after a few moments, without apologizing, told me that they had just had an exterminator in the hotel and thought that the exterminator had taken care of it. Apparently this is an ongoing infestation. We immediately left. After arriving home, we looked at our bank statement only to realize that they had charged us $30 more for the room than the rate listed on my confirmation. I called and the hotel told me that they would refund the money, but that it would take 5-10 business days to rectify their error. In all, I have never had a worse experience with a hotel. There are a lot of hotels in the area and I would definitely recommend staying anywhere other than here. read more

Just amazing service. Antoinette was on duty the weekend of my daughter's birthday.. she was attentive, welcoming accommodating! She truly made our stay that much more enjoyable! As always the stay was beyond comfortable and low key just the way I like it! I'm a lifer! read more

I don't know where to start in complimenting the service and quality of the offerings at the Springhill Suites. I recently stayed here for a wedding as the bride and groom reserved a block of rooms for their guests. I speak on behalf of the bridal party and all of the other guests when I say that we could not have been happier with our accommodations. Fatima at the front desk assisted me in coordinating rooms for me and my group, all 8 of us. She went out of her way to ensure we had adjoining rooms. Her knowledge and patience were invaluable as we communicated over the phone several times. Management went out of their way to make sure we felt warm and welcome. The entrance has wonderful landscaping and the newly remodeled lobby is fantastically elegant. As for the room - it was beautiful. The cleanliness and space that we had far exceeded my expectations. Great location. Beautiful amenities. And an amazing staff. I applaud every worker there. There is no doubt in my mind that I will recommend this hotel and it will be my first choice whenever I need a place to reside for the evening. read more

The rooms are standard and nicer than the amenities. My kids loved the pool. No one was in it so that was nice. It's warm as well. They offer free coffee and add the grounds as well. Cowboy coffee. Someone needs to tell them to filter the coffee. read more

SpringHill Suites By Marriott - Coffee grounds leftover in 1/4 cup of coffee. - Hotels Near Me - Elmhurst, Illinois

We received a complimentary hotel stay after United fail to board us after 3+ hours. The lobby is simple with two computers for your business needs. They also offer free wifi with averages of 16mbps up/ 16mbps down. Very nice desk service lady who answered every question in a very professional manner. Rooms were suite size with two separate beds and I think the couch can be rolled out for a third bed. It also features a microwave, toothbrush, comb, and shaving kit. read more

Second time staying at this location. It's close to Oakbrook and Lombard area for some shopping and better dinning experiences. Not too far from O'Hare airport- about 20 miles. The rooms are decently sized with couch, desk, dining table, fridge, microwave with wall unit air conditioning. The TV needs an update though. No LCD here. Gripes: Did not supply lotion in my hotel room even after I requested it. Did not restock my shampoo or conditioner. Maybe this is all due to budget cuts? Oh yea, woke up to ants crawling in my bag of leftover fast food. that's a no no Usually all springhill's serve complimentary breakfast starting at 6:30am, which is a plus! read more

No big deal. A no comment means I didn't find anything back or over the top. I would stay here again.

Just checked in this hotel on a Saturday night and got all ready to relax when I decided to check the sheets because of a story I recently saw about how some hotels don't actually change the sheets between different guests. Well, to my surprise there was black fuss between the fitted and flat sheets were a person's feet would be, perhaps from their socks. Please tell me how that is on my "freshly made, clean bed? I mentioned this topic to my husband, who travels for work, prior to our stay here. He said he knows where he stays has a good reputation so he isn't concerned about this issue. Well, I hope he thinks twice now especially since this chain is not only where he likes to stay but his fellow federal government coworkers as well. Let's see what happens when he tells them about this. I did call the front desk about some clean sheets. They said someone feom house keeping will bring some to us. The man gets here and admits he is not from house keeping. He brings 3 pillow cases (there are 4 pillows), and 2 flat sheets (or so we thought). So he went back to get a fitted sheet and another pillow case while I put the pillow cases on that we already had. While he is gone I grab the fitted sheets, but discover they are table clothes (both of them). I tried to catch him by calling the front desk but he was already back at our door. I told him about the table clothes so he gives me the 4th pillow case and fitted sheet and leave again to get a flat sheet. Now I am making the bed and finishing up the pillows. When he returns it turns out he brought 2 full size flat sheets and not a King size. I told him I would just use those 2 so I could finally relax after having to do house keeping's job. To say the least I am NOT happy and since there was no manager on duty tonight, I assure you they will be hearing from me in the morning and a simple apology won't be enough! read more

This is the only chain in Marriott's portfolio that doesn't start breakfast until 6:30, all others are 6am. Lots of traffic so you have to leave early in Chicago. Hi speed internet doesn't work and when you call the front desk no one uses their name or says at your service or thank you. Rooms are fine with no issues. Just an average hotel with average service. read more

When the prices for a "suite" were in the neighborhood of $129 to $149, the star rating was better. Last week on a week night, for a room with 2 queen beds, I paid $196.90 to stay here: $179 for the room, $10.74 state tax, $7.16 city tax. For that price - which will get you a far nicer room downtown or in Oak Brook - I got: a suite with plastic cutlery in the microwave oven; a room that is cooled with an under-window unit that smells funny and has to be run all night to keep the room cooled, with LOTS of noise; a light in the "living room" area that doesn't work; a TINY bathroom with old, thin towels; a TV that doesn't pick up the signals well, so everything is blurry. Are you getting the picture? For almost $200, you're right beside a Toyota dealership; there is nothing you can walk to; and you have outdated furnishings and a noisy room. Again, when the pricing was $129, it was a good deal. With the jacked up price, I think I'll be looking for a room that has nicer amenities, even if means a farther drive for me in the morning. read more

This was a great little hotel in the suburbs of Chicago. The staff was helpful and friendly. The facilities were clean, the room perfectly adequate and the breakfast was very well done in spite of only being cereal, muffins and the like. Hey, it's a bedroom community hotel, what do you expect the Ritz? What you get is a good value for the dollar, good service, and regular style room you'll find in most other chains and a nice breakfast. For a weekend stay, you couldn't ask for more. read more

We were suppose to pay 750 and they tried charging us 950 "by accident" but I don't believe that. The rooms were nice but the people at the front desk aren't the sharpest tools in the shed. Also they promised this elderly lady that was handicapped a handicapped room and once she gets here they said it was out of order. ‍‍ read more

It's about exactly what one can expect and not a bit more. Bed was not too comfy and the furniture was not good at all. I much prefer other suite brands to this one. Breakfast on the weekend was poor but during the week better. Lines were long and breakfast was crowded. Hotel has a lot of "partying" and children on the weekend. Beware the noise. I'd stay again but I'd rather say elsewhere. read more

I stayed here the night before a business meeting. The desk helped me make copies and recommended a great italian restaurant in the neighborhood. I would stay here again if I were to return to the neighborhood. The location is easy and the people are friendly. read more

Good place for a nights sleep. Rooms were clean, no fowl odors. Staff was nice.

Springhill Suites Chicago/Elmhurst on Lake street by Marriott is absolutely the best hotel in North America. Eduardo who makes the most amazing Breakfast 100 times better than any restaurant Seriously.!!! Especially Love the Heated pool so many, many hotel's with no pool. The staff & housekeeping treat everyone like family the beds oh my the beds are Heavenly. One more thing I believe the hotel manager Tina has a Halo so so sweet. Trust me I travel all over the U.S. with my husband is recommend Springhill Suites Elmhurst illinois to anyone & everyone I know what I'm talking about. read more

Stayed here for a wedding and overall the hotel is good, some things are a little dated but it's fine. The staff was friendly and helpful. The breakfast was ok. The best thing about this place though is the shower. Holy shiitake mushrooms, it is like washing your hair in a fire hose. If a shower here doesn't wake you up, you probably dead. read more

Clean, Friendly, alittle dated. Good value.

This was a pretty average experience. The rooms were nice, the staff was friendly, and they had free popcorn in the lobby! But I was a little disappointed that the hotel was going under some cosmetic changes, and that caused some inconveniences. And the temperature in the room was either very hot or Antarctica. read more

The staff was friendly, the room nice, and the breakfast was good. It was a very nice place to stay for the price. Breakfast had a good assortment of food. The only complaints I have is the pool area was a bit dirty the first day we were there, and the room temperature was a bit difficult to control. It was either too cold or too stuffy depending on the thermostat setting. One degree warmer and it was too stuffy. One degree cooler and it was too chilly. Overall it was a nice stay, and well worth the price. I would definitely stay there again. read more

This hotel has everything: pleasantly loud elevator dings, lobby popcorn, parking lot-facing windows. You will find the VIPs buying both kinds of wine from The Market and wondering if it's better to take the train or drive into Chicago. read more

I checked in here last week upon moving to Chicago being a Marriott rewards member and me and my wife do travel quite frequently staying at Marriott, so after 3 night noticing they do not change my bed sheets pillow cases or haven't cleaned my sink the toilet hadn't been cleaned since I started my stay granit I leave the hotel at 5 am get back at 7 at night so I finally am getting pissed what am I paying 120 a night if you can't simply clean a room for god sake, I go to the front desk the overnight guy great guy the only positive thing about the stay I tell him my story he leaves a email for house keeping and so when I get back to my room that night still hasnt been touched I'm pissed off so I go ask for the GM she comes to the front explain after 4 days nothing is being clean this is how you get filth in your hotel can't clean the toilet bathroom bathtub is discusting says she will comp me 1 night this is after 4 night I have paid 125 a night with no service this sucks she assures me it will be taken care of come home after work granit I leave at 5am got back to the hotel at 6 pm housekeeping is in the room bed sheets still unchanged pillow cases dirty shower being wiped with a rag and spray bottle whst a horrible place I would recommend this place to anyone no accountability from the manager on down just a shitty experience as a paying customer you don't care about your customers I'm going to hilton read more

We stayed in a King studio bedroom for 3 nights. The room was clean, well stocked with toiletries and quite spacious. The property was probably booked completely, but guests were very courteous and the overall noise quotient was very low. There was always a representative at the front desk even at the middle of the night. The hotel was conveniently located near the major highways and good for those who want to be near Chicago, yet away from the mad rush of the traffic. We really enjoyed our stay here. Must mention about their breakfast buffet. We have stayed at many hotels around US, but this hotel's breakfast has to be among the best we have experienced so far. There were so many different items that you will be literally spoilt with choices. We stayed around a weekend, so breakfast table area was a lot crowed, but the staff were very efficient and were consistently refilling every item. We will prefer to stay at this hotel again if we visit the area in future. read more

Outstanding service from all staff members! An ideal location for our wedding guests to be based. Comfortable rooms, good breakfast, great shuttle service and a very reasonable room rate. The sales manager was extremely friendly and accommodating. We could not have asked for better service and amenities. Additionally, they made available fheir conference room at no extra charge for our group to gather both a buffet lunch and for us all to have breakfast in one room. The exclusive use of their shuttle for our arranged times was also an unexpected bonus that was most appreciated. I recommend this hotel to anyone having a large event in the Elhmurst area. You cannot go wrong with this outstanding staff. read more

We highly recommend Marriott Springhill Suites! Our daughter was recently married in the area and we reserved a block of rooms for our guests. Amanda made sure everything went smoothly. We had made gift bags for our out-of-town guests and the staff at the front desk willing handed those out. The rooms were clean and neat and the shuttle service, invaluable. We greatly appreciated the breakfast offered as it gave us a chance to catch up with family and friends before they headed home. Overall, a genuinely positive experience! read more