The greatest vet ever! They make our dog - and us - feel loved and cared for from the moment we…read morewalk in. Dr Kremer and Dr Kelsey take the time to answer questions and are proactive in always watching and giving great advice. Alec, Caroline, Mary have all made us feel like family on arrival and throughout. Such a warm and welcoming place and everyone from the front desk/nurses to the doctors just love animals and have such deep knowledge to solve and prevent problems. The best.

We have been taking our pets to Chestnut Street Hospital for several years (we have four cats and a…read moredog). Everyone from the Veterinarians, Vet Techs, and the front desk support has been amazing! A special shout-out to Alec and Caroline! Alec is always so helpful and pleasant to speak with. Caroline was a huge help in resolving our Maine Coon cat, Archie's, little box issues. While we've always had great experiences with Dr. Kelsey and Dr. Medley, we have had some recent, wonderful experiences with Dr. Billy Dundon and Dr. Kremer Mecabel. I highly recommend Chestnut Street Animal Hospital!

Hi. We took our dog to Sea Legs Integrative Vet in West Roxbury due to a torn ACL, arthritis, etc…read more and it was a very poor experience. Our pet had gone through rehab years before at a different location for a torn ACL on the other side and ultimately had surgery, but at his advanced age we decided not to do the surgery with its long recovery for this side. Session 1. The setting up of the initial appointment was great and the vet Dr. Jaclyn Coble was very responsive, fit us in right away. The staff were also very friendly. We went to the first appointment and the vet was examining our dog's knees and then went to do the Soundwave ultrasound on the wrong knee and when I pointed out that she had the wrong knee she said she thought that it had felt fine on that side (the side he has a titanium TTA in). I wondered why she was willing to do the procedure on a healthy knee. She made some comment about reading through his records, but I had not sent her his records. She proceeded and did the soundwave therapy on the now correct knee, but needed guidance from her vet tech, vet nurse on how to get the machine to work. Her examination on the wrong knee was $295 &$350 for the soundwave ultrasound for total charge for session I of $645 Session 2. We returned a week later to do rehab. First they did warm laser therapy. Then, they had our dog do an obstacle course, stand on an uneven surface. Finally, they had him use the underwater treadmill. While he was on the treadmill, they attached the neck collar at the front of the machine to him (there is nowhere for him to go as the treadmill walls are 4 feet high), but they had the treadmill going so slow that our dog was riding it to the back of the treadmill before he would walk and it was stretching on the collar so I very quickly untied the collar so that he did not get choked. No Session 3. We returned for the second soundwave session and the vet tech/nurse took us into the room and shaved his knee and they were going to start the procedure and I asked why the doctor was not doing it this time, if she was going to see him and they said that they were more than capable. I was not questioning if they were capable, but I did wonder how she would know if he was any better without seeing him. They went to get her and suffice it to say that it went downhill from there and we did not have the second soundwave and we will not be returning. I love my dog and I am willing to do anything to help him have a good quality of life, but this vet did not instill confidence, lied about reading his records, did not know what knee was injured, did not know how to use the machine, let them tie his collar on a moving machine and was either willing to do a procedure on a healthy knee or worse did not realize it was a healthy knee. We had done rehab with the first torn ACL, laser, water treadmill, obstacle/uneven surface so this isn't that the experience is new to us, but I have never felt such a lack of faith in a provider.

My dog was 13 when he tore his CCL. He could not have surgery so rehab was the only option. He is…read more90% recovered which is better than I even hoped. His leg does not interfere in his life at all which is amazing in an old dog.

It took me a while to write this because losing a pet truly feels like losing a family member. We…read morehad the privilege of working with Dr. Mary from Honored Hearts while our beloved cat, Mila, was battling cancer, respiratory distress, and diabetes. Mila was on morphine for pain and steroids to help her breathe, and throughout it all, Dr. Mary was there for us every step of the way. She checked in daily, came by frequently with medications, and always made time to see Mila in person. When it was time to say goodbye, I cannot stress enough how incredible Dr. Mary was -- not only with Mila but with our entire family. Her compassion, kindness, and gentle nature made an unbearable moment just a little more bearable. If you are caring for a sick pet, I cannot recommend Dr. Mary and Honored Hearts enough. She is a truly special person, and we are forever grateful for the care she provided to Mila and to us.

Dr Mary is an Angel. She is kind, compassionate and just gets it. I knew we were in good hands…read morefrom the first communication. She gets what a tough day it can be for people and does everything she can to help make it better. She texts you updates of her eta. She truly cares about you and your pet. So grateful I found her and would highly recommend her. Don't think twice about booking with her, you will thank yourself after for having someone make a tough day a little brighter.

Dr Alan is amazing! He is very attentive and explained a lot of thingsto me, He also speaks…read morePortuguese. I recommend the place.

I would give this clinic zero stars if it was possible. To…read morebegin with, I inherited a family of small mammals (8) that were going to be set loose to fend for themselves. These sweet animals are only treated by vets who treat "exotic animals," (i.e., not a cat or dog) and there aren't many of these vets. I needed to make an appointment for one of them to be seen. The immediate situation was not considered an emergency, but could turn fatal. Making an appointment for my pet was not an easy task. I was finally able to get an appointment yesterday, for today (approx 24 hours ago). As life goes, life happened. I was not going to be able to make the scheduled appointment, I found out 1.5 hrs before. I called to apologize and wanted to reschedule, my pet still REQUIRED care. I was informed that because I am a new client and need to "cancel" my appointment (I asked immediately to reschedule), that Dr. Binder has recently stopped allowing this. There is the 24 hour cancellation policy(yesterday, when they called me to make the appointment), also my appointment slot could not be "filled in time". Time for what? To recoup that lost 'new patient' fee? I asked if they would please double check with the doctor. I called back (1 hr later) to find out the answer. As the receptionist had explained earlier, the doctor said "no." I stated "this is important." The response given was "THERE ARE OTHER DOCTORS!" (rudely) It was difficult enough trying to find a vet that could treat exotic animals, let alone trying to schedule an appointment! It is obvious that they are NOT concerned with the welfare of every pet. "Compassionate care for your fur family" Straight from their webpage OBVIOUSLY that quote is questionable, if not just FALSE. Do not depend on them to do the right thing for your pet!

Great staff! Everyone was kind, respectful, and informative, but most of all, they treated my dog…read morelike he was their own. Ryan made sure he stayed as calm as possible, and when he started getting stressed, he took the time to pause and discuss other options instead of just pushing my nervous little guy further. That meant so much to me. I really appreciated learning that sometimes things can wait if it means avoiding extra fear and stress for your pet. Thank you to everyone in Watertown for such thoughtful and compassionate care!

Unreliable, cancelled twice in a row with very short notice. I wouldn't recommend for anything…read moreimportant.

Its hard to find the words to express my gratitude for Dr. John H. de Jong. My sweet boy passed…read moreaway on April 25th after an incredible life spanning 15 years, 3 months, and 22 days. Dr de Jong saw Cyrus at our house since Cyrus was a puppy. He loved Dr de Jong, and we did too. He took the absolute best care of our dog and I will be forever grateful. He called to check on Cyrus any time he had a procedure, or wasn't feeling well. On the last day of his life, when we had to put him down, Dr. de Jong was so kind and compassionate. I will never forget him saying, "Cyrus, its been an honor," before he administered the shot. You can tell how much he cares for animals. Sorry if this is sad or dark, but it really meant a lot to my family. We love you doctor. Thank you so much for taking care of our boy. You are the best. Love, the family of Cyrus Hare, 1/3/05-4/25/20

Dr John was a life saver today. We unfortunately had to make the awful decision to let our corgi…read moreToby pass as his tumor started bleeding uncontrollably. He was immediately available on a Sunday and came to our house, which was so appreciated so that he could pass peacefully surrounded by love in our back yard. I don't know what we could have done without Dr John and we will be forever gratefully to him!

On Call Pet Services is run by Kelly Lapre, who works with a team of other people. We've only…read moreinteracted with Kelly, and have found her to be very responsive (as in, nearly always responds within in 15 minutes of an email) and 100% available (she has never once said no to a gig). For cat sitting (2 cats, uncomplicated needs), her rate has been $16, which I find very reasonable. That said, we have been working with Kelly for about a year and a half, and recently decided to switch to another cat sitter. This was not because of anything overwhelmingly egregious on Kelly's part, but rather that we've had better services from other sitters in the past and would like to return to that. For instance, other sitters have always texted us pictures and updates about our cats. With Kelly, I found that she'll give me a brief update if I email to check in, but that's it. I would've preferred if she texted pics daily with every visit as a standard. (Note: When I emailed Kelly to share some concerns/feedback and ask for our keys to be returned, she stated that she is happy to do this for her clients upon request.) Another example is that over a longer gig (4 days) this summer, we returned home to an empty water bowl and two very thirsty cats. When I asked about it over email, Kelly wrote, "I gave them water every time I saw them just like I always do. I have been watching cats daily in the heat for ten years and two cats will empty a bowl of water in one day when it's hot. The water bowl is not big and now that I think of it it was empty each time I came so maybe when your [sic] home you fill it more often or there is another issue." I concur with Kelly that it's possible that a combination of heat, cats, time, etc may have led to the water bowl winding up empty by the time we got home (a day after her last visit), but what concerns me is that she noticed the bowl being continuously empty, and did not reach out to us. I would've been 100% okay with her putting down another water bowl (even without asking us). Also, increased drinking in cats can be a sign of something pretty serious, and I would like to have a pet sitter that has the awareness and expertise to alert me to something like this. Again, not canceling our service because of major issues, but rather some minor ones that overall just put us off. ETA: Kelly said that she mailed my key back to me. It was never received.

For the last year, Kelly Lapre of On Call Pet Service has taken care of my Jack Russell Terrier…read moreTheo, and there is NO ONE I trust more than her, PERIOD. Kelly's rates are very reasonable, and Kelly's very dependable. Kelly's also accommodating. Once when Theo was with Kelly, I ended up in the emergency room, and was unable to care for Theo for a couple of days. Kelly kept Theo until I could resume caring for him. Kelly loves animals, and animals love her. Kelly also took care of my first dog about 10 years ago, and he also loved Kelly. Kelly sends pictures to me frequently, to show how much fun Theo's having. When Kelly comes to pick him up in the morning to take him out for the day, Theo shoots down the stairs, to get into her car, because he knows he's going to have a blast. For cat owners, I have recommended Kelly to one of the most difficult people I know who needed someone to care for her cat who has cardiac issues. Kelly was responsible for feeding him, making sure his water bowl was filled, and checking on his well-being. When my neighbor came back she went out of her way to tell me how grateful she was that I recommended Kelly to her. I believe Kelly provides one of the most important qualities that all animal lovers want, peace of mind knowing your pet is going to feel loved and cared for while you're gone.

Our puppy had an injury when he was little and missed out on early socialization activities. He was…read moreafraid of people and other dogs. Janet helped us to reintroduce him to the world and gain comfort with his surroundings. Now he is excited to meet every new person or dog. Later, as he entered adolescence, he became more reactive to his environment. Janet taught us additional techniques and recommended a relaxation technique that has significantly reduced his level of anxiety in new situations. We highly recommend Janet for anyone looking to work on their dog's behaviors. She is extremely knowledgeable and a pleasure to work with.

I had the most amazing dog training experience with Janet! She was totally pawsative, non reactive…read moreand in just an hour she had Alfie settling, calm and listening to commands! I honestly thought the best I could get with him was half of that! She even taught Tessie to be less demanding (anyone who knows Tessie, this was amazing, she is seriously THE Queen) I'm sooooo happy! Obviously I'm a bulldog parent, they are quirky, stubborn and way to smart to be trained, however Janet knew exactly what to do with them! I called because my baby, Alfie, who just turned one started jumping and nipping his dog walker... we needed to nip that in the bud right away! Janet knew exactly what to do, she even had his dog walker stop by so she could see their interaction and helped both of them learn how to have a better experience! Janet truly is a dog whisper! She really loves dogs, understands the breeds 'quirks' she knew exactly the temperament and personality of my bulldogs! I can not recommend her enough! Tessie, my old lady bulldog wanted to follow her home