Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Great customer service. We noticed our AC having issues as we were heading on vacation on a Wed…read moreand wanted to have it fixed before we got back. Based on prior experience we called Brandon at Airco to come take a look. We left a key for them and they were out that day. They called w/options--new coils (a few year fix) or a whole new system. We opted for a new system. They had it installed and house cooled down when we returned on Saturday! We were also wanting to move our thermostat but wanted to talk through that. They came back on Monday to take care of moving the thermostat.

This review has been revised to reflect Jeremy from Airco stepping in to fix a problem created by a…read moretechnician (Stuart) no longer with the company. Several years ago, Airco installed a 3-ton variable-speed system in a house that had previously had a 2-ton unit (and a history of trouble keeping cool). After about a year of operation, our tenants reported mold in the ducts, high humidity, and a short-cycling unit. Our investigation found that the installer, Stuart, had never pulled a permit for the work. I want to be candid: it took a negative Yelp review to get Airco's attention. Jeremy reached out, recommended we upsize the ductwork, offered a very fair price, and agreed to close out the permits. I'm slow to trust, so I got second and third opinions from other HVAC companies -- they confirmed the system size was correct for the house, and that the ductwork should have been upsized at the original install. My own Manual J calculations agreed with Jeremy's. Notably, Jeremy was the only installer I could find who was actually willing to run a Manual J. He also followed through on pulling permits and getting the city inspection scheduled. Airco worked to schedule the new duct installation during the one week we'd be in town -- during peak season, no less -- and their crew moved fast and stayed professional, which I appreciated given how brutal a Texas attic is this time of year. A few days in, the system is no longer short-cycling, and indoor humidity has dropped to about 63%. Still a touch higher than ideal, but we think we can chase the rest of it down -- possibly window seals, possibly fan settings or duct leakage. I was impressed enough that I also used Airco for a plumbing call this week.

They responded timely and their rate was reasonable. This was our second time using them for…read moreplumbing issues and we will use them again, if needed.

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Fantastic timely service…read more KMAC is the air conditioning service to hire. I have trusted them for years!!!

I have been using KMAC for years and I would caution anyone looking to use them to be very careful…read moreabout any warranty to offer. I had to have warranty work and the cost of labor and freon was almost $2,000. I asked for a itemized statement several times to see what I was being charged for as the job took less than 2 hours, but they have refused to respond after initially saying they would provide it. They are very quick to respond and get you on the schedule, but I believe the way overcharge you when providing warranty work to cover the parts that are covered under the warranty. I'd also like to say that I don't believe it is right to charge me for freon when the reason I needed freon was because of a part that was covered under warranty. If system leaks freon due to a defective part it seems that should also be covered under warranty. As far as I am concerned, their warranty is not worth the paper it is written on unless you feel like paying 40% of the original cost of your unit to cover a part that is under warranty.

Gave helpful advice and worked quickly, efficiently, and respectfully. Response time was good.read more

My rep Donny was sure to let me know what I would need (the condo I bought did not have a carbon…read moremonoxide detector on the floor connected to the garage), as well as other options that were not necessary, but he could do if I wanted. He ended up having a compatible detector with him in his van, so he was able to install it during the same appointment. Price was very reasonable, so I was happy to have him take care of it.

We have had the Jolly Brothers Services at the house a couple times. Great guys, knowledgeable…read moreabout HVAC systems and always have a dad joke on the ready. Will continue to recammend them, they have done great work for us.

These guys are great. Honest, efficient, and fair pricing. Dad jokes at no extra charge! They are…read moreeven endorsed by their mom's. I found my new HVAC service company. They got my heat up and running in no time. Also, the Jolly Ranchers are a treat.

Called Local Air Conditioner and Heating and Joshua was at my home in 20 minutes. Fixed my air…read moreconditioner issue quickly and reasonably priced. I will use them for any future repairs.

Charged $350 for a simple drain line cleaning and claimed costs have gone up. There's no way costs…read morehave gone up to justify 5x the price of what a tune-up that usually includes the price of a drain line cleaning costs. Also, the condensate drain pan started leaking within 2 months of the drain cleaning, and he quoted me $1,800 for a drain pump installation that should have cost $600 at the most. Not doing business here anymore.