My situation: Out of glaucoma drops for almost 1 week; want to change eyecare providers to someone…read morecloser to home. I asked Lori if they would script me 1 bottle because the wait time is so long for an appointment and they have 2 exam results showing I have glaucoma. I didn't like the Dr. that saw me previously. He has since retired. I tried to tell Lori that when I was diagnosed the Dr made it very clear I needed to take the drops every day. Whenever I said "dr" she would rudely interrupt with the dr's name. She has a very strange fascination with this guys last name. Then she would start reading something about how in 2020 Dr. Bozo wanted to see me. I interrupted, trying to state my current concern. She was unable to switch her tact from self-aggrandizement to one that is customer focused. She kept repeating some nonsense about 2020. She finally said, "now, when you come in here..." I interrupted that I was not going to set foot in that place since she was unable to listen to customers. I had a great experience at Broad View Eye Clinic who listened to me, got me in for an appt in 2 days, while also monitoring for earlier canceled appointments. If I would have waited the almost 3 weeks for the appointment, I could have suffered loss of vision due to not having glaucoma drops. Lori, working at an eye clinic, had no idea and didn't care one iota. She's too busy reciting Dr. bozo's name over and over again. The next person I talked with at this office was about transferring my records to the other clinic. They told me my prescription was expired. I had to tell her again that I have 2 glaucoma test results that need transferred. She was dumbfounded. She said they couldn't send the records because there wasn't paperwork on file. She wanted me to come pick it up a form in 7 degree weather. She was not sure if she was "allowed" to send the form via email. Seriously. Stay away from this place. They don't care about your eyes.

Novus Clinic, formerly Buckeye Eye Care, is a full service clinic for eyes!…read more Dr. Gonzalez and Dr. Woodruff are very personable and thorough! I have been seeeing them for over 30 years!

I've been coming here for a few years for eye care and am pleased with the updates to the office…read more The team is outstanding and they take care of my entire family. Love the new choices in frames, not the same old frames you see everywhere else.

My place of employment was doing away with their vision benefit so I decided to take advantage of…read moreit while I still could. Went to Paris Opticians to support a local business. The salesman followed me around the whole time in an effort to "assist" me by trying to up-sell me on the most expensive frames and every available option on the lenses. What should have been "free" glasses based on my benefit allowance ended up costing me $125. My own fault for falling prey to the pressurized sales tactics, I suppose. But then when my glasses arrived, the lenses lacked the gradient tint that was supposed to be included so they had to be shipped back to the factory. When I finally got them back, they had replaced the original case which was a perfect fit with one that was oddly shaped, barely big enough and snapped shut with such force it could take a finger or two! I asked for my original case and was basically told "tough luck". I said that this was the wrong case and was told that I was mistaken, this was the correct case for these glasses and the other one had been the wrong one. I left and will not be back....

I have been going to Gale's Vision Care for about 5 years. Everyone is always friendly and helpful…read more Scheduling is very efficient. Glasses selection is great. They figured out which contacts worked best for eyes with different prescriptions. When there were potential issues, the referrals to specialists were easy. And when my insurance changed, it was seamless. I'd happily recommend Gale's.

I always have the best experience at Gale's Vision Care! Dr. Kuta is the best optometrist I've been…read moreto. She is incredibly kind and made me feel very comfortable. Dr. Kuta made sure to thoroughly review everything- explaining things in a way I could easily understand and made sure to answer every question I had. The entire staff there is incredible! Shelly helped me shop for new frames and helped make suggestions for what she thought would look good on my face based of the look I wanted. She actually picked out the pair I ended up getting! The whole experience was amazing, as it is every year. And when I went to pick up my glasses the presentation of them was impressive and they were happy to make any adjustments I needed so my glasses sat comfortably on my face. I never thought I'd be excited to go to an eye exam until I met the staff here!

i was verey mad i had a 6 month appointment did not receive any notifications that you did not take…read moremy carcoures I have seen DR. Gonzolaz for 7 or 8 years now have to find another DR.

Nice office and staff but I wasn't told about the overall charges until we were done and I was…read morecharged almost $100 more than originally quoted because I have "allergies." I wish they would have been more upfront about charges especially since I have eye insurance. The office is very clean and overall I was happy with our experience, just extremely disappointed in the extra charge.

I will never go back to this America's Best. I have been a valued customer for the last 6 years…read more I had my eyes examined in December and just now received my new glasses, in April, FOUR MONTHS later. I have been into the store 3 separate times. It was their mistake that my account was mixed up with another person. Yet they were incredibly rude to me. I have never been this disrespected for something that was their fault!! I had to call over 5 times to check on the status. The only nice person to me was Mackenzie yet she was the last person I dealt with. I wasn't offered anything for the hassle I dealt with the last four months. So impudent!

Typical corporate environment a revolving door of eye professionals who must be paid by the number…read moreof exams preformed per day. They seem over worked and stressed. If you have a complicated script or just want to see the same people on a visit this may not be the place for you. If you want heavy out of date frames go here. They have a wide selection. Occasionally you can find a helpful individual.

Where to go when the screw comes out of the temple? The Vision Center at Wal-Mart! Walk in. Two…read morepeople asked to help me. A tech looked at my glasses, replaced the screw, and cleaned them. We even chatted afterward. The Center seemed friendly and helpful with two other customers. Recommend for eye glass care.

Staff is usually rude. Only once they were nice. The lady working there said the glasses come with…read morea cool case and cleaning supplies. When we went to pick them up, they didnt give us a fucking wipe to clean them with because of corona. Thats bullshit. Also the shitty plastic walmart case wouldnt even close.

Service is poor , Dr is awesome problem is the front desk doesn't ask for your insurance or type…read morefor that matter before they see you. They literally say "don't worry about the insurance" problem is the exams aren't cheap and next thing you know you're spending more out of pocket than you normally would had they asked and THEREBY ALLOWING YOU TO MAKE A SOUND DECISION AS TO WHERE YOU'LL TAKE YOUR BUSINESS BECAUSE NOW YOU'RE OBLIGATED TO PAY. I didn't appreciate that at all. Inform the patient or ask before seating them

They have a new doctor, he is very thorough. The staff is very nice and knowledgable. Glasses came…read moreback very fast.

Costco Optical! This review is specifically for and only regarding the optical retail at Costco…read more I did not expect the assortment of frames at Costco and was really happy! Big competition to some of the funky frames I found at online retailers They have some big name designers brand too if you are in to those. The pricing is fantastic I got 2 frames w/o my insurance (EyeMed not approved at Costco) The total cost was less than 1 frame at my optometrist office with insurance!!! The opticians are friendly knowledgeable and helpful. Now I haven't gotten my glasses yet but will update this review when I do So far. Top notch satisfied!

This place is a mad house at like all times. No lie, just be ready. Sunday was particularly busy…read more Parking is a challenge sometimes too. We had to return an item and that was no problem. It's was nice. Then we got a hot dog combo cuz it was noon and we were hungry. Just know there is no one cleaning any tables. They were very dirty. As usual hot dog combo is great. We then went around looking for the few items we wanted to pick up. Navigating through a few hundred people. The layout is pretty standard. Samples guys and gals all around. They do try and keep the clothing area as neat as possible. However in this location there is a guy that folds clothes and he needs to take a shower. Every time I go and walk past him, he smells. It strong and someone should tell him. Everything else is pretty standard as Costco goes. Staff is nice. Products are well displayed. It's just crazy busy. So be aware if you come here. Note for gas it's that way too.

This is the first I was seen at the Bedford location. In…read morethe past, I was seen at Beachwood. The facility in Bedford is clean and the people were very friendly and helpful. That is, until I met Dr. Potter who made me feel like an imposition. There was no eye contact, and when I attempted to convey my problems with that same eye, she did not want to hear it. I was quiet for the remaining minutes. My time with her was less than 8 minutes. Will not see her again.

I went to Cleveland Eye Clinic in Bedford Hts., on Broadway. Had a glaucoma test done and I asked…read morewhen the appointment was made and when I got there if it was covered on my insurance. They confirmed both times that it was covered. A couple of months later I get a bill for $230! Will no longer be using their services!